I stood at the counter for about 5 minutes while Eric was finishing up with getting a lady's order. He acknowledged me after 2.40 minutes. He stated he would be with me in a minute.
There was a missing sandwich so he asked nick about the order. Nick checked the order and he was making sandwiches. He then quoted to the m, 18, black hair that you should always check to make sure the order is correct.
Then they made a sandwich for the lady. He said to her if is not right let him know. After a few minutes and 5 is being nice. He came over to me he requested my order. I ordered a baked potato with cheese and pain for the one with bacon with i did not get. The sour cream and butter was cheaper and i could have gotten the cheese for a dollar which in orlando it was $.69 but he called for nick once again and nick said he was too busy making orders and shut Eric down from asking about the difference in price of the potato. It was cheaper to get the sour cream one and cup of cheese. The cup was a small chili cup with difference fill levels.
So i was disgusted by nick shutting down a Eric , who he stated to me was the manager.
Then i go to the drink machine which the ice was low on one and non existence on the right one facing them. Also no straws.
As i was coming back i almost slipped and fell on the patch of grease. I then told Eric that i have a job that is very important to companies but not for Wendy's. And this would be a call to the rep as this was a very extreme issue and is a huge lawsuit waiting to happen by an employee or a guest. As the other customer who had a wrong order said to me that they did not use degreaser first then wash the kitchen floor and spread grease all over the dining room floor. I also told him that if i was working then the report i would make making would get top priority. And a immediate phone call.
The kitchen floors were covered is grease. I said to nick that there is allot of grease at the entrance from kitchen and the entire dining room. Again telling him he needs to put a sign down as nick walked to the back of the kitchen aisle to speak to a female employee. Ignoring the safety issue.
I told Eric as well that the straws were out in one of the machines. He said the right one does not make ice it is broken.
Now i am going to discuss nick.
1. He reprimanded the other employee but it was his mistake about the sandwich. He should have come over and apologized if he is the manager.
2. I was a customer from out if state and was appalled at his behavior the entire visit.
4. Eric politely called over to Nick who chose to yell back he was busy. Nick if again he is the manager should have handed the work to one of the two female employees and come over to Eric upon his calling his name. I was looking at him and he saw me and again failed horribly at customer service not once but four times at least. I doubt he just started this attitude.
5. And he stopped work to help a female employee. But he failed to handle the grease spot he did put his foot on it and look at it but that was it. The other frustrated guest told me after the dining room issue after i said to him that the whole kitchen floor was full of grease.
5. He did not ask if i was okay when i told him i slipped and almost fell. I pointed out to said other guest my shoes were non slip dr martens. Nick blew off my comment after he put his foot on the spot.
6. If Nick is the manager might i suggest firing him but first privately ask the employees about him privately. Because i think they do not find him pleasant. read more
