Much better than my last visit. I had a giant chicken burrito. The chicken was moist and tasty. Five stars for the food..

First time and last time at this Chipotle location. There were only 2 proteins available to pick from when creating my to-go bowl. I unfortunately picked honey chicken bc that was really the only thing available, since carnitas was so low. It was obvious the staff does not care & were just talking to each other the entire time. The cook just talked to her coworker bad mouthing the "company she works for", I guess assuming Chipotle. Super unprofessional. Sad to see Chipotle go down hill. read more

Stop in on my lunch break for a steak burrito and a drink. They made me get chips even though I said I only wanted the drink. Sneaky Sneaky... they didn't have enough steak in the front, so a girl tried to get me to pick another meat. Thankfully she picked up on that I wasn't having that and asked for some in the drive through prep area. All and all I thought service needs improvement. read more

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Small and little odd location but gets the job done. Friendly service that made sure to honor my reward when it wasn't scanning correctly through the app. Gave generous portions while others tend to skimp. read more

Staff is slow, they're clearly understaffed, and the food quality just isn't the best. I'm not sure if it's because they don't get enough customers at this particular location but it's definitely not the best Chipotle you can go to in South Austin. It's worth driving to Sunset Valley for higher quality food. read more

I ordered a steak bowl with brown rice and black beans but somehow got a chicken bowl w white rice and NO beans. read more

Chipotle Mexican Grill - Fast Food Near Me - Austin, Texas

We have never had a good experience at this location. The staff is slow, they are under staffed and we waited in line for 15 minutes and there were only 2 people ahead of us. (There were 3 but one left the line because it was taking too long.) We will never coming back again. Do yourself a favor and drive 2 more miles to the sunset valley location. read more

Idk why everyone in the restaurant is so miserable, and I got charged for the sides on my tacos when tacos come with a side of rice and beans for free. And I let the lady at the front know, but she just didn't care to acknowledge what I said and told me she charged everything right. And then they were stingy with the portions. Dude threw a quarter size scoop of meat on to a taco, and I told him to hook me up with some more, and he had the audacity to grab a piece of meat with his hands(wearing gloves at least) and rip a piece of meat and place it on the taco, kinda hilarious actually, but not okay. Management needs someone to cheer these people up fr. read more

We've tried this location multiple times and consistently there are issues. I ordered the carnitas salad and received almost NO meat - maybe 2 ounces when you take out the large piece of fat and stringy dried piece of carnitas. The fajita veggies are undercooked and crunchy - so not fajita style at all but lightly cooked. The portions are consistently light at this location. The chips are overcooked and not the usually delicious Chipotle style chips. Go to Sunset Valley for your fix, this location will leave you disappointed and hungry. read more

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So many wrong orders. Missing steak last week and missing tortillas today. Food quality is good but just double check your bag if you pick up. 9/10 times something is missing read more

Cilantro was spoiled, old and made the whole dish taste weird, guacamole tasted like it had been left out, when we asked for the chicken to be on the side in a bowl the lady rolled her eyes at us because she had to grab another bowl for us. We have tried time and time again to give this chipotle a try but after this experience and waiting an hour for our takeout a year ago the service has not gotten better. Would love it if they would clean up better and improve how clean the dining room and drink machine area is. read more

Chipotle Mexican Grill - Spoiled cilantro - Fast Food Near Me - Austin, Texas

We haven't been to this restaurant in sometime and saw it had low reviews but we gave it a try. We had a good experience food was fresh tasty and ample. The dining area was clean and the employees were nice and helpful. We had 2 bowls for dine in carnitas and brisket. It was a good experience and we will come back for sure read more

This is the shittiest bowl I've ever seen. How the fuck do i clarify everything and they still mess up. 36$ down the drain for two shitty ass bowls. Im having the worst day ever and this just made me even more upset. Worst chipotle Ive ever been to. Holy shit read more

Bad service! Their people cannot read. They kept giving me wrong orders after I used their app to order online. Picked up on the fast lane. By the time I got home, I found out the food is wrong. Called to complain and all they can do is offer me a coupon for the next visit. They wouldn't do a refund. Very disappointing. It happens more than once. read more

So I came back here yesterday late morning/early afternoon and had another good experience. There was only one person in front of me in line, so I got my food very quickly. And it was delicious!! Their staff was also very friendly as well. Give credit to Carlos who made my burrito bowl, and Robin who helped me pay in a timely manner. read more

Chipotle Mexican Grill - Burrito bowl with brown rice, black beans, corn, guac, hot salsa, fajita veggies - Fast Food Near Me - Austin, Texas

Very surprised by the low reviews here! I've noticed many of the reviews are for pick-up/chipotlane issues and that could be. I only eat inside or walk to this chipotle to order pickup and walk home I've been coming here almost weekly for a year+ and the food and service has been consistently good and actually has improved over the last 2 or 3 months. The current deal for double meat + guac gets a free large drink is pretty neat. Over the last few months, the music has been toned down and eating inside is more pleasant. Overall this location has improved and is certainly better than the past ratings read more

Come here often, unfortunately, as I live close by. The staff is so slow and seems like there is minimal training or sense of urgency. Frequently 15+ minutes longer wait than what the app says for pick up. Awful service, corporate should replace the manager. Worst chipotle I've ever been to. Great location, scores 0 on operations read more

Overall this is a mediocre spot to eat at. Most of the time the restaurant is unclean and unorganized but the food is somewhat good. My issue is with the workers that have terrible attitudes. They are unfriendly and uninviting. If you want eye rolls and rude words go here for lunch! read more

Note that a guy from Customer Service contacted me via notification about the recent review. The link he sent didn't work. I tried 'talking' to an automated attendant, but I might as well have been talking to R2D2. Another disappointment from Chipotle. read more

The food was good small portions on the meat side not a full portion. The chips were stale. Switched it out for three and still still is delicious. read more

Absolutely excellent service. The food is always good as per usual, but as someone who manages a restaurant the guys who run and manage this place know how to give great service. They helped me out on a meal when I was struggling to find extra change for a payment issue, and even came outside to let me know that they had helped me out while I was looking through my car. I will definitely be returning, though I have been to this location many times before. read more

The dining area is filthy. The restrooms are filthy. There's never no iced tea. The service sucks.

Listen, if someone orders a salad then the staff should include the dressing unless the customer asks to exclude it. Why is it my responsibility to make sure my order is correct. It is so frustrating to get home having ordered a salad and not have the dressing. I'd add that my quesadilla had a single clump of cheese right in the center. That was it. I do appreciate the cashier grabbing my chipotlane order as I had to go in and order more food. Lastly, every time I've been in this location it is disgustingly filthy. Food, trash, napkins, etc everywhere. It is not as easy to see in photos as it is in person. This place is trash. read more

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One of my better Chipotle experiences because the parking lot had good parking, the restaurant was very clean, there were plenty of people working so the line went quickly and all the workers were very polite (seemed to be a bunch of teens but I was super impressed). I've never tried ordering online or the pickup window so I could see how some previous reviews mentioning getting orders wrong. They can't get them wrong if you watch them do it from the inside. :) I almost always get the chicken burrito bowl because I'm a creature of habit. The one thing that sucks is that the place has gotten so expensive over the years. I'll still be back though when I crave that silly chicken burrito bowl. read more

Straight up giving me half scoops of everything. If you have time to sit on your phone you have time to clean the tables. Every. Single. Table was nasty with food and stains all over read more

Almost every table was dirty in the place leaving limited seating options. The woman who was making burritos didn't change gloves between using the cash register, making burritos and hugging a friend who walked in. Won't be back to this location. read more

I've been going to this place since it opened. They used to give you heaping spoonfuls of rice and beans and meat. Then, during the pandemic, they cut down just spoonfuls. And now they're down to just half-spoonfuls. So stingy. The food is barely covered the bottom of the bowl. Also, the bathroom was really dirty, and there were no paper towels. Kinda over this location. It's a shame because it's like a mile from my house... read more

Chipotle Mexican Grill - Portion sizes are so tiny here. - Fast Food Near Me - Austin, Texas

Chipotle, you have won my stomach's vote with your delicious bowls, burritos, and tacos. The meal portions are always decent and filling. I love the variety of options, from carnitas to steak and chicken. The service is always quick and efficient. The ingredients are usually always flavorful and fresh. There may be a long line to place an order, but it is always worth it when I take my first bite. Chipotle offers kids' menu options which are very convenient if you have children. The drink menu has a variety of beers and fountain drinks. The bathrooms are usually decent and open to the public. I recommend chipotle due to its flexibility to create a healthy meal option and not break the bank. read more

We love Chipotle..... usually. I've just watched multiple people pull up, walk inside and then come back out and leave in their vehicles. You are losing business!! There are zero signs anywhere stating that you must order online. In fact, your front door says 'thanks for wearing a mask' and 'open for dine in.' When I walked in, the staff informed me that I could not order in person because they were too busy with online orders but that if I ordered online my order would be ready in 5 minutes. WTH? ***Put a note on your door to save people the trouble of putting on a mask, getting out and walking in only to learn they can't order. *** read more

Chipotle Mexican Grill - Entrance with zero information about online order only. - Fast Food Near Me - Austin, Texas

Ordered delivery. Ordered a burrito bowl with chicken. Mostly rice very little chicken or other items and no quac like I ordered and paid extra for. For almost $30 thanks for the luke warm rice. Never again. read more

The chips are always stale and cold. We've been here 2 or 3 times hoping for a different result but it's consistently bad.

Twice now, I've ordered online for pick up in the "chipotlane" and it's been the same girl and guy working the drive thru. They are never on time. The first time I went, I waited 10mins at the window and watched her make a bunch of other bowls instead of mine, even though it was the designated time for me to pick up. The second time, it wasn't on time either but at least not as long. Both times, I asked for a vinaigrette and the girl quickly tells me they're out. This most recent time, she said it with attitude and I'm starting to think they aren't out and she is just being lazy & lying. And if she's actually telling the truth, they probably should start making more vinaigrette so they aren't out several hours before closing. poor service. read more

Good location and plenty of parking. Its like most other Chipotles except they consistently give you about half the portion other locations give you. Great place to come to if you are on a diet and want to loss weight. But sometimes you are hungry and it really doesn't hit the spot. So if you want a super small portion of chipotle then this is the place for you. I call it Mini Chipotle. read more

Should be less than 1star skimmpy portions no oil for fryer for chips I'm leaving this review cause nobody at the corporate office gives a crap read more

Orders are often incorrect. They seem to run out of key ingredients (like rice, or the protein choice) and just skip it without telling the customer. I've got home to find: 1) No protein or vegetables in quesadilla - several times 2) Missing quesadilla in the quesadilla box (just rice, sauce, wrong protein and an empty taco). Sometimes food is estimated at being ready in under 10 minutes but is closer to 30 - a problem on a short lunch break. Unfortunately the customer service feature in the app insists on only a coupon for a free entree but still charging for the chips if only the entree was missing. This is infuriating because without the entree I don't really have lunch to eat and don't have the time to go back for a second attempt to get lunch. I can normally get a proper refund if i call the corporate office. But after today's experience I've had enough. No more Chipotle for lunch. Not from slaughter ln. read more

Chipotle Mexican Grill - "Cheese quesadilla with fajita vegetables" - Fast Food Near Me - Austin, Texas

I ordered a steak burrito bowl. When I opened my order (I did mobile order thru their site) and got only this for $8.82 charged. ARE U FKING KIDDING ME. ---- Update: Went to store and talked with manager. She also agree that it was a strange system of online order error (it showed for Chipotlet that I excluded everything but steak, when I only excluded beans-I have taken screen shots so I could shown to her that I have not made the error but the app itself). She gave me new meal. Without beans only, I got the proper order this time. I like how the manager problem solved mine conveniently. I fixed my stars back up to 3 from a single star. 2 taken off cuz I had to drove back here and actually show the order I originally got it wrong. My gosh, finally I got my dinner of the day before the gym session! read more

Chipotle Mexican Grill - I just opened my order. The steak is even only 1/3 of the whole bowl. I pay for this 8.20 - Fast Food Near Me - Austin, Texas

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The lady at the window for Online pickup was amazing! She was very nice and attentive. My order is fresh and correct every time I see her! If only all of y'all's stores had more workers like Autumn, you'd never have to worry about customer service or customer satisfaction! read more

I rarely ever use Yelp, but my experiences with this Chipotle have compelled me to go full Karen-mode & leave a negative review. I frequent Chipotle on a regular basis, and have eaten hundreds of times at various locations. I've been to this specific location about 5 times now, and every visit has been disappointing. I went on Sunday evening, 8/28/22, and it was an anxiety inducing experience. They had probably 8-12 employees working, yet they had no beans, no veggies, no lids, no chips, and apparently someone who "didn't know how to cut chicken". They counter where they prepare the meals was a total mess, and given the circumstance of all the proper ingredients / materials, the workers were flustered. I really felt bad for the people working there, because of all the commotion, and all the slightly irritated guests in line. My visit before that, they had an employee that didn't know how to make rice.... How do you not know how to cook rice??? Everytime I've gone here, it has felt like this place is managed extremely poorly. Whoever is the GM of this Chipotle has got to step it up. read more

Placed order around 1230 today for delivery. Text message said 1:44 on for delivery...currently 2:30 expected delivery now 2:44. Tried to call the store but the "No live" person to take the call....not again...horrible service and very very frustrating. read more

Have absolutely no idea why the ratings are so low. My friend lives down here and I come consistently to visit her, we usually end up getting chipotle through mobile pickup and they LOAD IT UP. LOVE them. Love y'all. Thank u for all the food fr. read more