I should have read these reviews before hiring Chuck. Where I live he had great reviews (maybe fake?). He replaced liners in two chimneys and told me that I needed to repoint them both. All told it was just under $10k that I paid him. Well first rainstorm came and the chimney is leaking inside destroying the drywall. I called, emailed, texted, over and over and over to no avail. Finally got through to him (maybe he answered by accident) and he said he would be out to fit it at a date that was a month out. That date is today and obviously he never showed up and is not answering my phone calls. As a business owner myself, I don't know how he is still in business. If I treated my customers like this, nobody would hire me! read more

I only called these guys because they installed the chimney liner for the previous homeowner and I was worried they wouldn't honor the warranty if I didn't use them. I should have known better. The guy came and spent about 20 minutes cleaning the liner. He must have hit a rough spot because he shook it so hard he broke all the mortar from around the furnace pipe. Shoved all the soot down to the furnace. Which I had to vacuum out myself. Left soot and mortar all over the basement. Called them the same evening and spoke to the owner, he said they would be out the next day to make repairs. No show, no call. No answer when I tried to call again. They burned me on this one. Wish I had gone with my gut. I'm sure they would have found a way to not honor the warranty anyway. read more

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The worst customer service. We made an appointment, and they were late but never called. I called and Jimmy said said he would show up after appointment time, but still never showed. They don't answer the phone or get back to you. There is a great opportunity for someone else who is reliable to do well in this area and put these guys in the dust! read more

I had a great experience with Chimney Champs. They gave me a beautiful new stone mantle and cleaned both of my chimneys and my neighbors they were on time and the technicians were courteous and professional. I will hire them again. Chuckie and his staff where awesome. read more

If I could give a negative start rating I would!!! Chuck the thief is what my family and I call him. Had "Chimney Champs" (Chumps) come to my home to clean out the chimney's. He informed me that I needed substantial work on both the chimney to the wood stove and the chimney for my furnace. He also said that was why my furnace wasn't working and there was CO being emitted in large quantities in the basement. I agreed to have him do the work on the wood stove until I had enough money to fix the furnace. Chuck informed my if I was able to give him a check mad out for cash, he would be able to discount the fee for the work. I had to borrow the money from My dad to have the work done as it was. Gave him a check made out for $1000 cash and we agreed he would start the work on the next Wednesday. The day I gave him the check was the Friday before. I then called and texted him to let him know on that Sunday I had a change of heart and was going to get other quotes and wanted the money back. I had asked him several times for a receipt and for a quote which I did not receive either. This is what made me change my mind. Over the last 6 months I have had to fight with him and even call the police to get half back and not the remaining amount after he agreed to refund me the entire amount. He is a joke and so is this company!! Do not do business with them unless you want shoddy work and your money stolen!!! read more

I pd Charles Jasmine owner of Chimney Champs $3208 to do chimney liner replacement/fireplace restoration on 2/5/23. A contractor friend recommended him, I thought on personal experience. Unfortunately he had only heard a radio ad. My bad for not checking before paying. Jasmine never provided warranty, proof of license or insurance, although repeatedly requested. He asked me to dispute deposit charge on my credit card as he "hadn't received funds from his third party processing center" I reluctantly agreed. 5 days later, he said he had money and to withdraw dispute, which I did. Unbeknownst to me, once a credit card dispute is withdrawn it cannot be reopened. Jasmine failed to keep committed appts to do project, never obtained legal permit to replace liner, and denied needing one. Without a permit and passed inspection, if fire in my home, home owners insurance would not cover damage. I also learned that on 12/28/22, Secretary of State CT dissolved/revoked Chimney Champs for not filing proper reports. License with Dept of Consumer Protection expired on 3/31/23 and was not renewed. In an effort to recoup my funds and get job done, I offered to allow Jasmine an opportunity to do job if proper business verification was provided. I gave him until 4/27/23 before filing complaints. He continued to make promises via text/email and not comply. On 4/28/23, I began filing complaints with CT Attorney General and Dept of Consumer Protection. On 5/1/23, Jasmine sent communication that he was now operating under another business, Champs LLC and provided license and insurance. He presented this as new business, however documents from small claims court indicate business has been in existence for years (2 cases where he was defendant) He also appears to still be owner of Chimney Champs in Berlin NH where initial deposit was sent. I believe this is a case of multi state fraud and certainly my experience/documents over past 3 months indicate Jasmine's actions were an attempt to defraud a senior citizen. Will be pursuing in court! read more

Gave me the wrong window time frame. Had to call several times to get an answer. Gave me a new window time frame which they still never came. They claim to have called and left me a voicemail which I have no missed calls or voicemails. Don't waste your time read more

Not Chimney service related, but directly related to this company. On 10/26/2022 one of their vehicles was involved in an accident in NH, as My tow company was called, we removed vehicle to my business, and to this date it sits. No payment of services, not one penny for storage fees, nothing which are well over $4000 since the date of service. Im trying to run a business here folks, and by the looks of the Yelp reviews this company shouldnt be in buisness. ill probably will never get my money for the service i provided and im sure when they provide a service, they would like to get payed. Hey Chuck... Pay Up...... to add, this company doesn't respond to emails, or text messages, or voice mails.... if i could give a ZERO i would!! read more

I wanted to give them the benefit of the doubt after reading several poor reviews, but unfortunately, I had a similar experience. Was talking to the owner about doing some advertising work for them. We had a planned meeting at their office in Westerly, RI (which is an hour drive from me). I arrived at the meeting a few minutes early only to get a call from the owner saying he was still TWO HOURS away, and forgot about our meeting. I suggested we talk on the phone later that night, we planned on 6PM. When 6PM rolled around, I never heard from him - only to get a text the next day saying sorry he was busy. We planned to figure out details of the job and move forward - I sent him several emails with plans & details. Never heard from him again. As of this day, I still have never heard back from my emails of 2 weeks ago. I usually don't write reviews on here but just wanted to warn people before going into a business situation with this company. Figured people should know. read more

So very disappointed in their poor customer service! They came on a Saturday morning and "cleaned" our chimney. We had a good 5 minute conversation with both the guys after the service was done. They told us our chimney was in good shape and they would see us next time. When they left my husband couldn't open the damper because it wasn't closed properly and it was weighed down with debris. We had a mess to clean once we got it open. To top it off, the following day I received and estimate by email for $3,700 to repair my chimney.....WHAT???? I called the office 3 days in a row and couldn't leave a message because voicemail was full. Finally on Friday of that week I spoke with someone named Ann who told me she couldn't help me. I asked to speak to someone in management and she told me either a man or woman would return my call. Today is Wednesday and no call yet. read more

Chimney Champs - This is the mess that poured out of our flue once we pried the damper open after the chimney was cleaned - Chimney Sweeps Near Me - Newington, Connecticut

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USE THIS PLACE FOR SERVICE AT YOUR OWN RISK!!! Made an appointment with this company and did a "no call no show". I gave them the benefit of rescheduling after emailing them about their unprofessional missed appointment. Received a call exactly 9 minutes before our second scheduled appointment telling me that the technician would not make the second appointment. This company does not value the time of their clients and that is one of the most important things when hiring a contractor. I left work early and canceled multiple calendar items to make these appointments only to have them pull out. You all have been warned! read more

Chimney Champs was engaged to install wood stove and liner on 8/31/2021 - work was completed on 10/5/2021; paid $2,400. On 2/18/2022, the chimney cap, improperly installed, blew off and landed on my car causing damage, approximately $1,180. (This was not the first time - first instance occurred on 1/17/2022; no damage; blew off house and onto front steps; technician told me it wasn't tightened enough - no kidding.) The owner Charles Jasmine came to my house on 2/18/22 to see damage - he stated "I will pay the damage; either to you or repair shop" and "will fix the cap ASAP"; fifteen+ (15) calls/emails later, no response from the company or owner to fix the cap nor repair the car damages they caused. (Was communicating with office secretary but there was no response from management/ownership to rectify complaints and now that email bounces back.) I finally received a call from Charles Jasmine on 3/23/2022 at 12:12pm, he stated "there was a delay in payment" - unreal since he owns the company. He agreed check to be mailed on 3/28/2022 for receipt 4/1/2022 - of course, no check was mailed/received. I paid $2,400 for services rendered, Charles Jasmin and Chimney Champs have not made good on that payment nor met their warranty. I once again called on 4/8/2022 and Charles answered the phone - this time he told me he was having issues "getting money in" to pay me for the damage caused by his company- told me the check would arrive 4/11/2022 and that his crew would come 4/8/2022 between 4-5pm to fix it - don't hold your breath, but guess what? No crew nor check. Charles Jasmine is incapable of telling the truth - the website claims this is a family business - professionalism, integrity, morals, customer service, and truth-telling skipped this generation. Even then office workers don't tell the truth or follow up. One of my calls (3/1/2022), spoke to Ann, office manager, told me the part was ordered and the check would be in the mail - of course more lies. I guess that is the "Family" business. On the business website, Charles has the BBB Accredited Business logo - the business has an F rating. Charles Jasmine lies with every word that leaves his mouth - DO NOT TRUST HIM or CHIMNEY CHAMPS - he owns the same type of business in other areas- Chimney Champs in Westerly, RI and Berlin, NH. Do your homework on him and these businesses - don't be taken like me and so many others - Charles Jasmine and the company are cheats and liars. read more

These guys are the champs of not calling or showing up to estimates. As an apartment owner I paid an employee 4 hours to wait for these guys to show up in the given window of 9-1. They never called, never emailed, and never showed. This was for a chimney lining job with stainless....so not a small job. I guess chimney chumps doesn't need or want the work. Businesses like this deserve to go under, just read the reviews. read more

It looked like they had exactly the type of liner I was looking for so I scheduled a quote. They no-showed several times. Each time they would call the next day and ask how the appointment went. It was ridiculous. Eventually after a couple months of this, they sent me a quote without having even come out, and for services that weren't what I wanted. I can't speak to their work quality, but the scheduling is the most incompetent I've ever encountered. read more

Had a chimney liner installed about 5 years ago. Was fine for a couple years even though the work looked rushed and rough. I've been cleaning the liner myself due to the people they've sent to clean before would either show late, not show, and always did a subpar job. Never would clean the cap and things would always clog up. Recently had a tee fail from their install and smoked out the house with my 6 mo and 4 yr old kids home with my wife. Called for a repair and they said my lifetime warranty was void due to me having cleaned the chimney myself, so I paid out of pocket to have the tee repaired. 5 weeks after the repair the tee fails again. I have chimney chumps back to repair the tee and they tried to charge me for the work a second time. I refused to pay a dime since the work was just done! Well I ended up repairing it myself since I didn't want to be stood up again and fall farther behind on work while waiting for the chimney champs tech to blow me off (has happened a total of 4 times to me from this company). Upon inspecting the tee as I worked on it, I found the never actually replaced the part and only repaired the existing one, thus leading to a failure. Overall a trash company. Please do yourself the favor and stay far away. read more

STAY AWAY! Their communication is horrible, their planning is non-existent, their scheduling means nothing, their work is often rushed and reckless. My chimney was in very bad shape. I hired Chimney Champs to rebuild it from the foundation. New fireboxes, smoke chambers, exterior, liner to the furnace, inspection. On the first day of work, things started going badly. First, they changed the scope to a 'restoration'. Come to find out later, this meant no inspection. As they were doing work, I found out they did not rebuild the fireboxes or smoke chambers, only "added support and structure". They also did not replace the flue to one of the fireplaces. I complained many times both in person and via email. All I got was lip service. I had to clean up the mess they left to make space for another contractor. They owned up to the flue mistake and offered to install a steel liner in its place, requiring them to cut open the chimney they just built. I said I wanted them to do the install ASAP. They scheduled a month out, then took more than three weeks to complete the install, constantly delaying and using every excuse imaginable, while showing up just 3 days in the 3 weeks it took them to do the install and damaging my fireplace in the process. After everything, I'm still left with unfinished work, an unusable fireplace, and no response from the company. I've tried sending a certified letter and it was returned. My entire experience with them lasted more than 6 months during which they used at least 8 employees. None of which knew the full story or project scope. The only person who knew about everything was the owner and he does not communicate everything with his employees. They often walked in clueless about what was going on and with minimal direction about the work that needed to be done. He also does not communicate well with clients, giving as little explanation as he can. His voicemail is full, so if he doesn't answer his phone, you're out of luck. They do not put anything in writing because they don't want to be held to it. I had to take them to court and get a judgment against them to recuperate some of my losses. read more

Do yourself a BIG favor, DON'T hire this company to do any work for you. I have never written a review before but people need to know that this company not only did not keep it's promises to me but will ignore you no matter how many times you call. Avoid, avoid avoid!!!! read more

They were a no call now show, gave me a window from 12pm - 2pm and by 2:30p there was not communication. I called and asked the status, received a called back telling me a tech would not be able to come out until after 5pm. I told them that would not work and to cancel my appointment, a discount was offered but I declined. I rather take my business somewhere else. read more

Same negative comments. Many 'no-show's or hours late. Never answered phone and returned calls days later or not not all. They were on cheap side until i needed a new lining. Ended up paying more. Tech's had to come out several times for re-wiring and each one questioned what the prior tech had done. My remote does not work. Needed to order a replacement part that took 6 months to arrive. I have to remove the grate and plug an 8 volt into a wire under the logs each time to start/shut off. Now after just a few years, the top bricks and cement are falling apart. read more

It has been over three weeks since Chimney Champ finished work on my two chimneys. I wish I had gone on Yelp to read the reviews. I experienced the same horrible customer service, condescending attitude of Ann, after the fact warning that my chimney was deteriorating and to immediately stop using it, (same situation as another reviewer!!!). The technicians are very good. I feel sorry for them. If you want apologies for lack of response, if you want to be reminded over and over ad nauseam about getting a discount for mistakes then hire them. My time is valuable and I will pay extra if it means efficient, friendly and courteous service. read more

Terrible, I hired Chuck and his team to repair my smoke chamber. They used a spray foam to coat the smoke chamber. The "kid" they sent to do the job was polite and seemed very unexperienced according to my wife, he had to keep calling his office to ask questions and mentioned he had never done this work by himself. It took him 8 hours to do what we were told would be about a four hour project. After finishing his work he told my wife we needed to start a fire before he left, my wife called me to ask if it was ok to let him do that. I told her no because from what I had read the spray was supposed to dry 24 hours and then a small fire was required after that. When I called Chuck he assured me I should start a fire when I got home, so I did. The spray they applied was terrible! 50% of the smoke chamber was not covered with spray. That evening I did more research and all the products used for spray foam said "NO" fire for 24 hours. I called Chuck and demanded he send me the specification sheets for the product he used. It took several days for him to send me the info. The product he used said "NO" fire for 24 hours. I called Chuck back and he told me it was his mistake, he though they were using an "old" product that required a fire, that was an outright lie. When I inspected the smoke chamber the following morning I noticed the fire caused the spray foam to expand, still bare spots but the expanded foam in some areas caused a problem with the damper, not allowing it to close so I had to scrape some of the foam off at the damper. My opinion is this is probably something they do all the time, I would like to see if anyone else has had the same thing happen to them. Bottom line, don't hire Chuck. He is a cheat and a liar. read more

They inspected my chimney for home sale. Said we needed $7,300 worth of work and don't use the furnace until the work was done because it was unsafe! That was a red flag for me! I called another chimney camera inspector who does not perform repairs so no biased opinion. My chimney only needed repointing at top which I knew. Had it repointed by another company which cost me $275. read more

Don't waste your time. Terrible customer service! They made an appointment with with a 3-hour window, then canceled the appointment without telling anyone so we waited around for an inspector who never showed. Their scheduler, Ann, is a misery to deal with. Now my clients have to look for a different chimney inspector, putting us farther behind in our contingency dates. Very dissatisfied read more

This company is the worst I have ever had to deal with. We had a no-call-no-show at first, and then, when the technician finally did show up weeks later, he decided that he couldn't sweep the chimney from the bottom and he didn't feel like doing it in the rain, so he was just going to come back another day, maybe. When I told him that every other sweep we'd ever had had been able to clean the chimney from the bottom, he stood in my living room arguing with me that I didn't know what I was talking about for 10 full minutes. When we called the owner to cancel the cleaning because of his technician's rude, argumentative, condescending, unprofessional behavior, he hung up. read more

Great and excellent service and helped me that day with a major emergency I would highly recommend them

Chimney Champs came out and cleaned my fireplace. No complaints there as they were neat and friendly. However they told me I would need a new liner system/chimney cap for 2900 because my thimble was going bad. They even said the liner was great. Actually they first told me verbally 1800 and then handed me a written estimate for 2900. I asked them why the difference and they said I had a unique chimney. Not buying it. I called another company for a second evaluation and they said they could just replace the thimble and install chimney cap for 550. They couldn't understand why a company would advise a new liner system when the liner was in great shape. (House is under 12 years old). Therefore I recommend you stay away from Chimney Champs except maybe for a cheap Chimney cleaning. Not a honest company from my opinion. By the way I never write reviews so that tells you something. read more

I was initially very pleased with the technicians that cleaned my chimneys, but then I found out nothing that they say or recommend is true. They are very unreliable, never return phone calls, and offer lots of excuses for their unresponsive behaviors. This is an untrustworthy company that doesn't deserve the business of people who really care for their homes. Chuck at the office avoids customers does not return calls and repeatively states "we are very busy". Avoid this company, their special pricing is just a ploy. There are many other companies out there that treat customers well and stand behind their work and their word. read more

Very disappointed. Nice kids. But they Sold us a double chimney cap for $300 and after 2 months we got a gas insert and no longer needed the cap. It's in perfect condition as the fireplace was never used. I've left 2 messages for Chuck requesting a trade in for single cap or partial reimbursement. He can always sell it to someone else. No response. The best way to never get hired or recommended by me is to not respond to my calls. Even if there was a "no returns" policy (which I think is unreasonable) at least acknowledge me. They are responsive to get your business but if you have an issue, you won't hear from them again. read more

I heard about this company from an ad on the radio. I texted for a promotional code. I decided to try them and I booked an appointment for a chimney inspection and cleaning. I was told they would arrive between 1 and 2 pm. Two o'clock came and went. I called the company and the technician called me back asked if they could come after the appointment they were currently on at about 5 pm. I did not have them come and did not reschedule. My time did not seem important to them. read more

back in june 1, 2021 i made appt for 6/22/21 with the Berlin Nh Office to clean my chimney on 6/21 they cancelled got new appt in july 15th they were a no show called them they said 7-19 between 12-5pm thjey canceled again said take money off and would be there 7/21 on 7/20 they said they could come we said fine after 2pm NO Show again and now show on 7/22 also- DONT USE THEM read more

We just had our chimney cleaned for the first time in 10 years. they showed up the same day, did an inspection and cleaned our fireplace pretty thoroughly and quickly. They were very professional and laid a tarp down as to not make a mess. Overall, very happy!! read more

I have used Chimney Champs in the past and have loved them and gave a good review. Don't know if they have new people, but this year's experience was terrible. Was told they'd be here 8-12. No show, no call. I called and was told she would check with techs and call me back. An hour later, no call so I called and was told she doesn't see my appt. she said she would contact techs to see if they could still come in the afternoon. No call. No show. Called the next day and voicemail was full. Called the next day. She said she could reschedule for a Sat so I wouldn't lose work time again and give a discount. Also said I would be "top of the list for first thing that morning." I asked what time that would be and was told 9:00. No show. I call and was told they have me scheduled for 9-1. I remind her I was supposed to be "top of the list". She says "oh yeah, it says as early as possible". Not the same thing as 9:00. She said she will contact techs to come ASAP. 10:00, no show. I call and she says she will contact techs to get estimated arrival and will call me back. It is now 1:00 no return call, no show, and no answer when I call. read more

Chimney Champs in CT are very responsible wonderful family owned company that cater to the needs of their customers. They take great pride in the work they do. They get an A+ with the Better Business Bureau and an A+ with me and my family. Thank you guys for helping me with my Chimney. read more

Bought a home in glastonbury, have 3 fireplaces that needed inspection and cleaning. Scheduled an appt. , gave a window from 12-2. Didnt show up until 3. And didnt complete the job until 9. Our tech didnt have all necessary equipment and had to call another tech out who in all truthfulness seemed rather ticked off he was being called out and even said to our tech " this is what you called me out here for". Not professional! Upon completion we were told none of our fireplaces were safe to use and we would need extensive work done. We asked for an estimate for work, tech said the office handles that. We called EVERY DAY for a week asking for the estimate. Each day it was yes they would email it or get back with us later on. They NEVER did. Finally called another company only to find out that what they said was only about a quarter correct! Waste of time using this company and would not recommend in fact would advise to not call them! read more

To make a long story short I had this company come out and inspect and clean my chimney. After the cleaning the person who came explained to me that the smoke chamber was compromised and needed a $1500 repair. As a good consumer I called two other highly rated companies one of which family member recommended. Upon The review of both companies the smoke chamber was in fact perfect and not unsafe to use and was up to the local building code.They also took pictures of the inside so he could show me it was OK from both companies Why chimney champs told me there was a $1500 repair needed when in fact no repairs needed leaves me a bit skeptical of the inspection. I wanted to report this to the owner so I called in three days later nobody has contacted me and I expressed my concern with the person in answer the phone. I can't recommend this company and the consumer needs to be aware. I feel like because I could not visually see the problem like most repairs I had to take the word of the person they sent however .....please get multiple quotes when doing expensive chimney work. read more

We used Chimney Champs to replace the metal liner on our furnace chimney and then rebuild the top section of our main chimney. They were prompt in their responses, worked with us on the price and did an outstanding job. I was really impressed with how clean they were. They tore down old, crumbly bricks and deteriorating mortar, but my lawn was just as clean as before they started. We were really happy with the work they did. Apparently we had some funky bricks from 1957 when our house was built, and they found exact matches. You wouldn't be able to tell that part of the chimney is original and the other part is a few months old. Thanks for the great work! read more

Got a cleaning of my chimney done via Chimney Champs. The technicians came on time. However, after the appointment, there was still soot in the cleanout area. read more

We used Chimney Champs to clean and repair three chimneys on our property. The quality of their work was superior, their price was extremely reasonable. They are honest and trustworthy and were efficient timely and respectful of my property. We give them a 10 star rating. I wouldn't hesitate to call them again. Thank you Chimney Champs read more

These guys did a great job cleaning my flue(s) (six of them) and repairing some flashing. No problems and came on a Sunday to inspect. I will be adding a wood stove and they get first crack at it. read more

I hired Chimney Champs in October 2015 to clean two chimneys at my residence for the advertised price of $99 each. On the day of the job, I was at work and my wife was home to let them in. I was on the phone with the contractor while he was at my house. He stated that the two chimneys were too dirty and the price to clean them would be a total of $638.10. I reluctantly agreed. When I came home, my wife told me that the Chimney Champs' representative told her he had broken the smoke pipe to one of the stoves. He had apologized to my wife and said that he would come back one week later to repair the pipe. When I inspected the two chimneys and stoves, I found that that smoke pipe to the other stove had been broken as well, although it was still usable. One week later, a different representative returned. Again, I was at work. He told my wife that he didn't have the right parts to repair the first smoke pipe, and said he would be back in another week to finish the repair. My wife told him no, and that they needed to fix the problem before another week had passed, because of the impending cold weather. He stated that he would come back the next day, and would call to confirm. We received no call, and no one came. My wife called Chimney Champs later that day. She spoke to the receptionist, Unique, who stated she would put it on the work order for the following week. My wife again responded that we were not willing to wait for another week. The owner Charles Jasmine came three days later to make the repair himself. After he left, I came home and found that the first smoke pipe had been repaired. But the stove itself was completely off center, crooked, and in the incorrect position of the fireplace. I attempted to call Mr. Jasmine to find out what went wrong. I left messages with the receptionist for a month, each time she said he would call me back later that same day, but he never did. After threatening a report to the Better Business Bureau, Mr. Jasmine did eventually call me back. He again apologized. He stated that he left the stove wrongly positioned because he couldn't figure out how to make the smoke pipes fit correctly with the flu. He then said that he wasn't supposed to hook the stoves back up for safety reasons because I didn't have liners in the chimneys, but he did so anyway. Although the first Chimney Champs' representative had offered to sell me the liners, this was the first indication by Mr. Jasmine or any of his employees that hooking the stoves back up might not be safe, or that they were doing me some kind of favor by doing so. Subsequently, I recorded video showing large amounts of soot in my chimneys that Chimney Champs claimed to have removed. The amount of soot in the chimneys could not have accumulated in the short time I have used it since Chimney Champs claims to have performed its service. Mr. Jasmine said he would review my case and get back to me with some kind of resolution. I left many messages for him asking for updates throughout November but the whole month nearly went by without a call back from him. Eventually, he called me back and said he would refund half of the $638.10. Yet again, I had to call back multiple times over the next month before finally, on January 6, I received a check from Chimney Champs, dated 12/21/2015, in an envelope post marked 1/4/2016 for $300, $19.05 short of the $319.05 he said he was going to refund me. I consider that a partial refund that does not even take into account the damage done to both smoke pipes. On 12/29/2015, I filed a complaint on Chimney Champs with the Better Business Bureau. As a BBB Accredited company, it is mandatory for Chimney Champs to respond to these complaints. However, Chimney Champs completely ignored my complaint. BBB informed me "BBB contacted the above referenced company on multiple occasions regarding your complaint. To date, we have not received a reply; therefore, BBB is obligated to close your complaint as a 'no response,' which will be reported to the public for the next three years." Chimney Champs failed to do the job I paid them to do. First, they failed to honor their advertised price of $99 per chimney, and then they failed to actually clean my chimneys even after convincing me that I would have to pay over three times more than the advertised price. Worse, they damaged my property when they moved my stoves to make it appear that they were doing their job. They regularly failed to respond to me for weeks at a time and even ignored the Better Business Bureau. The business owner acknowledged that the job Chimney Champs did was incomplete and inadequate, and tried to appease me by promising to refund 50% of the price and eventually sending a check for a bit less than what he promised. Chimney Champs should refund the full amount of $638.10 to me because not only do I need to fix my smoke pipes correctly, but I still need to have my chimneys cleaned. read more