Five stars are easy when everything goes right. But no one bats a thousand. In our case, there…read morewere complications discovered a while after the fact. We brought it up, they sent Asanti (seriously good guy), he agreed there was a problem and in due course they made it good. This is what seperates sheep and goats. If I have any lingering quibble, it would be that it took a little longer than I might have liked, but the end result is all I could wish for.

Called the Westfield MA branch to get an estimate for my roof replacement. Talked to two different…read morepeople regarding getting an estimate for a pending roof replacement. Both were unfriendly and impolite (Justin & Quintin). They would not come unless my wife was also present. I am the person that is coordinating and making the project decisions. She has no interest in meeting with the contractors. They said they did not want to waste their time unless she participated. Obviously they do not need my business which is surprising from a non-BBB accredited contractor with an "F" rating from the BBB.

Very professional, seamless process of evaluation of our roof with drones (smart!) and they worked…read morewithin our price. The company offers home improvement financing, if you need it. Ivan was very approachable and explained everything in detail. Would highly recommend.

Iván came to assess my home needs. He is very professional, thorough and has a great disposition. I…read morehired him for the siding and gutters.

I had the shingles on my roof replaced by DZEN just before Thanksgiving of 2025. They complted the…read morejob in two days but I felt the crew doing the job was in an undue hurry. One of them damaged my picnic table and took down my clothesline. They tried to do this behind my back, hoping I would not notice. They also left nails in my driveway where I park my car. The real problem came to light when it rained. Water poured off of my roof near my houses Rear side porch. I immediately texted Dean Pinto from DZEN and complained about the rain runoff. He wanted me to send him photos, but I refused. My attitude was that he had an obligation to me to assess the problem in person. I also criticized his workers, which seems to have offended him. He defended them in his text reply to me. His defense of his so called employees is what set me on the warpath. Since it was winter by this time I decided to wait to resolve this fiasco when the weather improved. In the meantime I was looking at some older photos of my house and discovered why rain was pouring off of my roof. It seems there used to be a rain diverter installed on the roof above the rear side porch. It wasn't visible from my yard, you had to go out on the sidewalk and almost stand in front of my neighbors house to see it. Not replacing the rain diverter was not an honest mistake. At the very least it was willfull misconduct. Did Dean Pinto know about this? The truth will probably never be known. I informed Dean Pinto via text abot the missing rain diverter. I also told him not to reply to my text because I would delete his message without even reading it. I also told him he could explain to my lawyer why the rain diverter was not replaced. There are more complaints I have about the workmanship this company did, but we don't have all day. I also would have given DZEN a one star review, but I couldn't change the rating. I also included an old photo of my house with the rain diverter. If you can pan the photo to the right and enlarge it, the rain diverter is visible.

DZEN just completed my father's roof. It turns out they were poor communicators. They had to adjust…read morethe woodstove pipe. When they did that it was incorrectly replaced back to the original placement. When they came back, they dented the pipe that connects the woodstove to the ceiling. This has been in my family home for decades. They also left the area around the woodstove a complete mess from the debris that fell out. It's all over. They are pure garbage and completely unprofessional. A Company is typically a representation of the owners or family. Complete trash they are.

Highly recommend John and the guys at Citywide Homes, they brought our dream master bathroom…read moreproject to life. John was responsive and attentive from quote to complete and his team was respectful and incredibly skilled (see pics). With Citywide Homes, you get what you pay for - high quality work, on time, and on budget. Thank you Citywide Homes!

I was very satisfied with my experience with John from City Wide. He was prompt, professional,…read morecocourtio, and easy to get along with. I had a small job he priced reasonablly, but found a neighbor to do it pretty much at cost. In the future, we will be doing some bathroom and kitchen remodeling and we will be sure to call City Wide. Simply put, I like the guy and I like the look of the projects he has done.

Zak was great to work with. He's busy, so responses could be slow, but he never ghosted like so…read moremany contractors do. Pricing was reasonable and his crew worked quickly. Very impressed that they finished in one day. Hope the roof stays nice and tight because that's the real test. A reliable, honest, reasonable contractor, which is about the highest praise I can give.

Zak was absolutely amazing to work with! He responded to me within minutes of messaging him and…read morewas there the next day personally. Zak performed some small repair work - sealing a sewer pipe, fixing some flashing, and sealing down a shingle - and gave me a complete inspection of the roof. He was honest, kind and more than reasonable! The fact that the owner of the company responded personally and came out to do the work himself speaks volumes about what kind of a small business that Zak runs. Zak was there the day after a hurricane for this minor repair and while his crews were out installing complete roofs. I'm so grateful for him and his business, and won't hesitate to recommend Slavin Home Improvements to everyone I know! While he was at my house, a neighbor wandered over to get a quote on some gutter repairs done and Zak made time then and there. If you want an honest, hardworking professional company, look no further than Slavin Home Improvements!

We just had our new roof put on. We have been at our home for over 30 years. So getting a new roof…read morewas overdue. Brian Rocha and his crew provided exceptional service and professionalism. Plus, Brian brought in enough workers so that the whole roof was completed in one very long day. The crew was careful to cover up our plants and our house. Everything was quickly picked up as they moved along during the day. Brian communicated with my husband promptly throughout the whole process. So would we recommend Exterior Home Services with Brian Rocha and crew? Absolutely, without any doubts.

These guys did an outstanding job under the circumstances! They were a pleasure to do work with and…read moreI would highly recommend them for your job (whether big or small). Reasonable pricing, great communication - all around 5 star experience!

Very professional and knowledgeable. I will recommend them. They took their time to explain…read moreeverything to me. Made me a part of each step during the roof replacement. Worth every penny.

From the owner: Donewell is set perform at the highest level of professionalism and workmanship for our customers…read moreto ensure complete satisfaction in all areas; including timeliness, attention to detail and service-minded attitudes.

They were supposed to quote some work, but they never showed up at the agreed time, and they became…read moreunresponsive after that. I guess I'll have to find someone else.

Phil does excellent work. Friendly with great skills. He helped open up a wall, clean out a rodent…read moreproblem, and fix the source of the issue. He went above and beyond to fix the problem and actually get it resolved, something other people in the field probably wouldn't have gone out of their way to do. There was a skill component to the cuts made during the repair, and it came out excellent. Thanks again. Highly recommend. Delivered beyond expectations.