I had a horrible experience with a roofing company that I would like to share. I hired LA Rich Roofing Company from Plainville, which was a huge mistake on my part. The West Hartford Building Inspector failed the roof and told them in a report exactly what they needed to do to get it to pass. Bill from LA Rich yelled and screamed at me because the building inspector came to inspect the roof, he said the inspector was wrong, that he didn't know his job among other insults I won't repeat here. The inspector was nice enough to meet them at my house and show them exactly what had to be corrected. They never yelled at the inspector, though. I guess they felt more comfortable yelling at a 72 yr old woman, says a lot about them. There were also other problems with their work in which the owner Scott told me to go up on the roof and fix myself. Boy, did I pick the wrong roofing company! I just wanted to warn everyone of my experience. I will be handling things to have their faulty work corrected. I definitely do not recommend them. read more

Hired LA Rich to install new roof, worked with Bill who was professsional and thorough throughout the process. Work was done as contracted, hard working team who were friendly and focused on their work. Will definitely use them for any future projects that they can service for us. Cheryl & Fran D Plainville CT read more

While we were happy with the roof and patio that were installed, we have had trouble getting the right size shutters replaced. We were told the current shutters were 12 inch shutters and when they were installed the ones that were ordered were 14 inch shutters, which we did not know so they did not fit on the ends by our porch. so we asked to have them replaced, and not they don't match, the ones on the ends of the windows are 10 in on one side and 14 inch on the other. We've been promised many times they would ALL be replaced with 12 inch shutters, and even 2nd measurements were taken but they were never replaced to our satisfaction. It's too bad because that is the only part of the service I was unhappy with. read more

Honest and Consultative are two words that describe Scott and his team. A couple of years ago LA Rich did a fantastic job on our roof and we couldn't be more pleased. Scott gave us all the information that we needed to make an informed decision and went above and beyond to make sure we understood the process, time to complete the job and he also advised us of other things to consider. His team was efficient, hard working and completed the job in the time we were told. Now that it is time to replace our siding we have once again decided to go with LA Rich because we know the job will be done right and to our satisfaction and that our home will look great. read more

scott the owner came to give me an estimate on my garage roof. He jumped out of his looking mad dog, rushed halfway down my driveway never getting within 30 feet of my garage. jumped back in his truck and left not even knocking on my door! I was told later he had "measured" my garage and would give me an estimate tomorrow. He lied, he never went near my garage and I Never got any estimate! Horrible horrible customer service and downright unproffessional! I was an electrician for 40 yrs and know the business! I am guessing my garage roof was beneath him... since it was a small job. 2 days later my roof was done by another contractor! read more

Beware of unethical business practices. Needed flashing done on our roof. Called them up to come check it out. First thing they say is..."can't do anything because you have 2 layers" We weren't even looking for a roof repair we were looking to get flashing installed in spots where there was no flashing. It was causing a small leak in the house. The guy from the company says "ill get you a whole new roof from your insurance company" well of course I asked how. He said "climb up there and rip some shingles off then report wind damage" I told him i don't have a ladder to get up there. A few days later he dropped a ladder off in my yard and gave me instructions on how to rip shingles off. I told him I didn't think it would work. He tells me he does this all the time and the insurance company will give you a new roof. Ill definitely make this long story short. The insurance company didn't give us a new roof. LA Rich came and put new shingles in spots on our roof...charged us $100 and never fixed our original problem. Scammers!! read more

Made an appointment with them. Left work early to be home. No show! No phone call. Waste of time. Amateur operation in my view. SDtay away.

I had Scott and his crew put a new roof, gutters, trim on my house about 5 years ago. Job well done, but more impressive has been the response I received when several of my gutter hangers were busted in the back due to ice falling off my solar panels. I called Scott and asked if it was possible to have someone come and take a look. No questions asked, within a week, a few of his gutter crew guys came out and fixed the problem. Customer service from a job five years ago! Good stuff! read more

Great--- professional, reliable, and respectful. They worked easily with our insurance company to take care of storm damage. Installed new roof, gutters, and siding. Highly recommend. read more

On July 15, 2013 I had a completely new roof put on. Because it was an older house to layers of shingles had to be ripped off and all new plywood had to be put on. The guys that were here did a GREAT JOB. They were nice, friendly and efficient . A very HARD WORKING crew. (Working in 100 degree temperature. It was the HOTTEST WEEK OF THE YEAR) Clean up was fantastic!!. I have my 2 yr old grandson son living here with us running around and when the crew left they cleaned and picked up EVERYTHING!! I didnt see not one nail left behind. It was like they were never there. GREAT JOB WELL DONE!! I would recommend your company to anyone. Many thank you's to all and your sales rep Rodney - thank you for working with me ! read more

Horrible job, roof started leaking within a day of completion. The workers supposedly fixed it and a few days later leaked again in other places also, and the one they supposedly had fixed. They made skips leaving rotten wood, and used tons of sealant everywhere instead of fixing it properly the first time. read more

I recently had LA Rich strip the roof of my house in Avon, CT and install GAF products (weather watch, deck armor, cobra ridge vent and HD shingles). The owner Scott gave me a fair price and told me it would take 7 days to complete. The crew, under the leadership of a great project boss Tony, did an outstanding job installing 65 squares of shingles and actually finished in 6 days under brutal heat and high humidity. LA RICH is a certified GAF Master Elite roofing contractor and I would recommend them for any roofing needs in the Farmington CT valley. read more

I would highly recommend this company. Scott and his crew were on time (and even early once) and I'm thrilled with the work they did. They started work only a few days after the quote...not weeks after. The work was done in the time frame given. Imagine...there were no add-ons or extra taxes and I paid the amount that was on the quote !!!!! Everything was explained prior to the work being done. The crew was efficient and did a great job cleaning up afterwards. In a day and age where customer service is going down the toilet....Scott apparently didn't get the memo. His customer service is A++!!!!!! We will be using this company again in the fall to repair another roof on our home. I am proud of my house and won't let just anyone work on it. read more