Food service the waitress it was really humble and she knew what she was doing amazing.

Abigail was the best server ever she was so kind and attentive even when it was busy and she totally matched our energy for a girls night! And the manager I think his name was Matt or mark he also matched girls night energy!! read more

All of it is cool. The staff are very pleasant and I'm not too mad about the wait. Ambiance is chill... I have t been here in a while, so I can't speak on the food as of yet. TBC read more

Ordered on the app to takeout. Was told 6:05 pick up and was still standing there at 6:35! When I took my food home, they gave me very limited fries on one of the burgers (10 total) and the crispy chicken sandwich was EXTRA CRISPY (almost burnt). However, other than than decent experience, I'd still go back again. Man in front desk was very friendly and apologetic. However, drinks were wrong. I ordered a lemonade, Coke and a margarita and was given 2 cokes; still got the marg so at the end of the day doesn't really matter would go again but only if I really had to! read more

The food was amazing. I got. The three chicken tenders with the honey chipotle, mozzarella sticks, and the southwest egg rolls and it was a 10/10 the surface was amazing. It was my birthday and there was so nice. you're so funny. They made sure that the orders are right. The ambiance was amazing they were so nice and they just loved all of us. read more

All the drinks taste watered down. Service is nice though. Food took a long time like 25 mins long time.

Food was good! Service was great! We had appetizers, drinks, dinner and dessert. My cheeseburger came out a little pink, asked for no pink. Was immediately taken care of by Manager who was SUPER nice! Was there on 11/21, the waiter (can't remember his name) was really attentive and awesome! read more

See all

Overall, this was one of the best Chili's experiences I've had in a WHILE. The server had a phenomenal presence, was incredibly accommodating, and let us take our time without any rush. We came during lunch before church got out, so it was pretty quiet. However, it was still a great feel sitting by the window. Just be sure to sit away from the AC (It blows down on some tables pretty hard). The food was sooooo good. Of course, I love me some Chilis 24/7, but this was definitely a standout. We got two 3forMe meals. My dads QB burger was huge and perfect paired with some nicely seasoned fries. The potato soup did lack though. My moms chips and salsa were fresh and just what she needed (She basically made that her entree and saved her quesadilla for later). I ordered the Margarita Grilled Chicken because I was SO HUNGRY. And lemme tell you, it did its job. Presentation was beautiful and tasted just as good as it looked. I would add some more tortilla chips, either on the side or mixed in. Regardless, it was great! Starting college in this area, I will certainly be back! read more

Chili's - Margarita Grilled Chicken - Bars Near Me - W Springfield, Massachusetts

I always expect the whiff of something sour or unpleasant to hit my nose when I enter a chain restaurant. That did not happen here. It was clean. This is that place where you wonder why you are here and then you get proper attention and service from your waiter or waitress, taste the food, and are transported back to your first time which was most likely decades ago. Do not sleep on Chili's. It might become your go to all over again. I left happy and energized. read more

Daughter birthday the food and event is set satisfies. Try the delicious dessert. Waiter made sure we good. Prices were worth it. read more

Chili's - Halia birthday's - Bars Near Me - W Springfield, Massachusetts

Last Chilli's visit went great. I hadn't been in years. The food was tasty and hot. The drink special was cute fun and tasty. Service was good and fast. read more

came here after a long day at six flags, i'm not from the area and it was very busy and would've been an hour wait so I decided to sit at the bar . the bartender was very nice and I know she was super busy, she kept apologizing she wasn't with us in a timely fashion but I totally understood. I ordered the triple dipper and there was a hair in my chicken and the bartender immediately took my food to the kitchen to get me a new order which I really appreciated. her reaction to me saying there was hair in my food , was like she wasn't surprised. no questions asked. i overheard servers say , food gets sent back all the time . had me wondering what else was wrong with the food. I got my new order and my chicken wasn't fully cooked ....so I give 2 stars , the hair really did it for me and with the same food again not cooked . the service was decent, it was a busy night for the bartender . her attitude and the way she went about things was very great but the food... no read more

Called ahead of time to make a reservation and was directed to join the waitlist here on Yelp. My family and I waited in our car for 30 minutes. Once we were 2nd in line we headed on in, just to be told that we had to come in for it to count because of "Ai". I explained that I was directed to use Yelp waitlist to avoid waiting inside. They responded with "oh no yeah that must of been to go, and to go and host are two different things, not the same thing". I then asked well how long would it be since the Yelp app says we're 2nd in line. They said oh it would be a 45 minute wait. Yeah... safe to say we left immediately. Back into the car with hungry angry children we go lmao. read more

Stopped in after work today to finally use up the rest of this gift card that's been sitting in my wallet for three years. Unfortunately there is still more on it.... Should have tipped more. Anyways in the three years since I have last stepped foot in here I have noticed a positive change in the place. Menu is different with more selections. Didn't see my go to breakfast burger but that didn't stop me from ordering the brisket bbq burger. Ordered it rare and was told because it's ground beef they have to cook it pink/well but bartender apparently went in back and the cooks made it a little more on the bloody side. I enjoyed every bite and devoured the large portion of fries that came with it. Nothing stood out for an app or dessert so skipped out on both. Maybe will pop back in earlier than three years for my next check in. read more

Chili's - BBQ Brisket Burger* - Bars Near Me - W Springfield, Massachusetts

they don't use gloves, food isn't good waiters were very loud. Very long wait for food they didn't even write my order down and we waited at least more than an hour for our food read more

Walked in. Told it was 35 min wait. 1 hr later they have only sat parties of 6 or more . Plenty of open tables and 3 people standing at the door taking peoples names. Asked again they said 15 mins. 45 mins after that we left. The whole time all they sat was big parties while everyone else waited. read more

This has been one of the worst dining experiences of my life. We've been sitting here for well over an hour, starving, while the staff keeps feeding us the same tired excuse: "It'll be out in a few minutes." They've been saying that every few minutes for the past 60+ minutes like a broken record of disappointment. Yes, they apologized, but who cares? An apology doesn't magically put food in front of us. The service here is beyond slow, it's insulting. It honestly feels like the entire kitchen went on a smoke break and just never came back. I've seen sloths move faster than this staff. We came here to eat, not to die of old age at the table. Chili's, this is embarrassing. If your goal is to ruin people's night, congratulations, you nailed it. Save yourself the time, the money, and the frustration. This place doesn't deserve your business, and they clearly don't care if you ever come back read more

It was busy and had a wait which was fine with us. Service was great, ambiance was good my kids love it here and, and food was excellent as always! I love the chipotle crispers and the new chipotle fried mozzarella was awesome. I got that smokehouse combo and it didn't disappoint. Definitely will be back for this read more

Chili's - Smokehouse Combo - Bars Near Me - W Springfield, Massachusetts

Me and my friend went to Chilis around 1pm on a friday afternoon. Our waitress was Jasmine.She was very nice and personable. Jasmine explained the drinks and menu to us.I learned new stuff about the menu which I didn't know before. We didn't feel rushed or not important. We felt like we were a priority to her and felt welcomed there. read more

Used to be one of my favs Needs new management obviously People outside of the bar area and some new people in the bar area are SUPER RUDE to patrons Put myself thru college waitressing and part time running the dining room Kids are NOT BEING RAISED with a work ethic anymore (sadly, neither are their managers) read more

I've visited this location several times and each time I've sat at the bar. I have seen nastiest things from all employees at the bar/kitchen and the wait staff. Starting with the staff at the bar. The staff person took forever to take our order. Once we received our order she didn't even bother to check if our food was good or if we needed anything else. Besides this, the bar area was nasty and dirty. The fruit for the drinks was uncovered and the staff weren't using the proper utensils to handle it. The bar staff used the same rag she used to wipe down the bar to wipe drink glasses. At one point she dropped the rag on the floor and picked it right back up. She would wipe her hands on her pants. The kitchen staff weren't using gloves to handle the food. The wait staff were eating while coming out of the kitchen with customers food in their hands. The manager was in the back with the cooks and just swung around her sweater and put it on. No hairnets. The cooks with long beards and cooking. Just over all unsanitary and gross. Needless to say I will not be spending my money there again. read more

I ordered DoorDash and the food was horrible. I ordered $65 work of food. I ordered the steak and shrimp fajita trio. My son and husband ordered the 10 ounce steak, baked potato and broccoli. This was really a waste of money. I know, with the Coronavirus floating, we still ordered to help the local restaurants. But sad part, my son has the virus, and this is the first time in two weeks he's been really feeling well and wanted steak. The flour tortilla was stale, I asked for corn on the cob and they sent sweet corn. They sent fries instead of baked potatoes and the broccoli wasn't fresh. I understand that things do occur, but if you don't have everything, just cancel the entire order. The steak wasn't even great. This doesn't seem like the same Chili's I ordered my husband's food a few months ago and gave a great review. They need to try again. No seasoning on the food and not worth the money. read more

See all

My wife and I stoped off the highway to grab food to eat on our way to see family. Something quick and easy. There is nothing good to say about this location. The staff is very rude. Especially if you are not white or are with someone who's not white. If you want older women to stare at you for absolutely no reason while you sit at the bar this place is for you. If you want a manger to think that they are sneaky by sitting next to you for a minute then walking away to see if the smell in there is you or not, this is the place for you. Overall don't come to this location food, service, entitled regular customers negative 10 stars. read more

Hostess was nice. Waitress was friendly. Food was good. Had to wait a bit since it was a weekend, dinner timeframe. Was hesitant to stop here while passing thru w the bad rating but we had zero complaints. People only tend to write reviews when having bad experiences. read more

This place sucks!! I ordered food it wasn't close to being right o drove back there and asked for a refund and the supervisor became very aggressive I didn't feel at all safe I just left the wrong food and left. Please don't go to this Chili's every What time is read more

Food was just like Chili's food always taste. The mozzarella sticks were a big hit with the family! read more

See all

Terrible service all around. Plenty of employees just standing , sitting , drinking , eating ... doing everything but their job. Slow!!!

Had a AMAZING time at Chilis here. It was fast with food delivery. The food was comfortable like eating at home. Trisha our server, was bubbly and answered all our questions. She made us feel like we just came home to eat with the cousins. 10/10, would eat here again. Definitely coming in on my birthday. read more

Stopped by right at opening for a quick bite with my partner. Service Was tentative and respectful. Our waitress checked on us timely and occasionally to ensure our satisfaction. The opening appetizer was fried pickles, and hands down always delivered to perfection with an even batter coating and savory center. The "Bacon Rancher" came out according to order, freshly cooked with the sauce dripping on the side. Grease made it messy and heavy, but to be expected with a beast like this! The fries were crunchy and lightly salted. read more

Chili's - Bacon Rancher - Bars Near Me - W Springfield, Massachusetts

See all

I just ordered two full size racks of ribs for curbside pick up. It was truly awful. I feel like I was served last night's trash. It was dried out and old, truly nasty tasting and cold. Think gray and that was the flavor. I really couldn't eat it. The loaded mashed potatoes were cold and the cheese was sprinkled on and completely unmelted and the bacon was dried and rubbery with no flavor. I have never been so disappointed and disgusted with a meal. My son's street corn was awful. He described it as mush, and threw it away after taking one bite. Epic fail Chili's. My cat wouldn't even eat it. On a positive, the man behind the counter was very polite. read more

Waited probably 40 minutes and no one told us that they weren't serving any beer or alcohol at all. Literally overheard it after waiting a half hour in, the hostess was wearing margarita T-shirts, but they couldn't even serve margaritas which is kind of funny, super packed, super busy waitress was nice food was subpar pay for what you get. person next to me, literally asked the same thing for a drink, and they didn't have it, if they would've told me, I would've just went somewhere else read more

Worst experience staff is rude food is terrible my server braids fell in my drink she act like nothing happened overall don't recommend this location . I only put a star because I have to read more

The kids asked to come eat here, so we brought them in and had a wonderful meal. Our server was Austin again (I caught his name this time!) he's great. Ordered some different items this go around, and loved every single one of them. We started off w/ the Fried Pickles and White Spinach Queso for the table. The pickles are one of the bests I've had. I would go back just for them! I had the 3 for $10 meal, comes w/ a drink, an "app" (mostly salads or soups), and a few select meals. I had the Southwest Chicken Soup to start and the Cajun Chicken Pasta as my entree both very good, but I liked the soup more. Hubby and I also ordered Mexican Street corn as a side. Delicious! I'm sure we'll be back plenty more times! read more

See all

The wait time is ridiculously long the said one hour actually it's one hour and half Don't come if ur starving.

Service is horrible there rude and they don't like to work. Puts me on hold for 15 min then tells me when I call back take out is closed. While my son was waiting in parking lot I'd rather take my money elsewhere it's sad and a shame I even have to give them a star read more

Food is usually pretty good. It's our go to for an affordable sit down meal with the family. Depends on the day what the experience will be. Most days the place is super packed and crazy busy. read more

My wife and I decided to use a gift card and give Chili's a try. We hadn't been in years so it was like going for the first time. We didn't have high or low hopes. Just hoping a decent bite. When we arrived, we were told we were going to wait. There were a ton of empty tables but it appears that the place was short staffed. After being seated, we were greeted by our server. I wish I remembered her name but she was very friendly and helped us make some menu decisions. She turned our drink order around quickly and put in our food order. Our server recommended a Stay-Cay margarita which my wife really enjoyed. She is not a drinker but found this to be very flavorful and delicious. I just had a lite beer which tasted like... lite beer. After a wait, our meals came out. We skipped the appetizers and just had entree's. I ordered a mushroom and swiss burger. There were plenty of mushrooms but the cheese wasn't really melted. Overall, it was just all right. The texture of the burger was kind of pebbly and a bit dry. While the mushrooms were good, the overall flavor was just so-so. Not bad but not good. The fries that came with it were ok too. My wife ordered the Quesadilla Explosion Salad with Chicken. She thought it was ok. The salad itself she enjoyed. She doesn't like raw onion but that didn't deter her from eating it. The "quesadilla" portion was a little weird though. It looked like a cracker with cheese melted on it. It was "ok" but not quite wha you expect a quesadilla to look like. She found the dressing to be lackluster. For the atmosphere, the bathrooms were dirty and some repairs were needed to stall doors and urinals. The place was dusty in places that could be easily seen. There were splatters of something on some of the colored glass signs they have separating dining areas. The floors were also a little sticky and grimy looking. It took a bit to get our server's attention to get the check. The payment kiosk on the table wasn't working and she had to find another. It appears that someone had put out the kiosks with no battery pack in them. For service, it was good. The server was great but over extended. The food was "ok". The cleanliness however left a lot to be desired. While we won't rule Chili's out in the future, we will probably not find our way back here for a while. read more

Had the It's Just Wings from GrubHub. Ordered medium buffalo, garlic parm, n cilantro jalapeño both boneless and bone in. Horrible, garbage food. Thrown together carelessly with the soggiest fries ever on the bottom and specs of sauce leading to dry, unseasoned chicken. NEVER order from here, you will be deeply disappointed!!!! read more

I ordered a bacon cheeseburger and found 3 hairs in between my burgers made me feel sick to my stomach after that

On my first night in Holyoke, MA, we decided on Chili's. It was about 8pm at night and had to wait 5 minutes for a table. The people who work here are friendly and answered my questions with a smile. Our section was busy, so it took our server about 5 minutes to come by and take our drink orders. I asked a question about their 2 for $20 deal. After our server came back with our drinks, we ordered. We decided to share a house salad ($3.99) with citrus balsamic dressing and a full rack of baby back ribs ($17.99) original style (three styles available) with two sides (we ordered corn and french fries). Our food came out fairly quickly (salad first) and everything was great. Our server came back several times to make sure our food tasted good and to see if we needed anything else. Thanks Chili's. Xie Xie! read more

See all