Tonight my friend was harassed and denied service with their service animal due to staff's failure to train their employees on the ADA. The staff member Daniel Johnson(?) was extremely confrontational, demanding identification (which is illegal to ask for) He was extremely aggressive considering he's completely incorrect about the laws and will likely get his restaurant sued in the near future. I would advise that staff actually read the laws before discriminating against people with disabilities. Myself and my friend are calling corporate next. https://www.ada.gov/service_animals_2010.htm read more

Chili's - Laws. - American Near Me - Vacaville, California

Every time we come to Chili's we have great service. The ambiance, food, and customer service is top of the line. The food is on point, freshly made, and the alcohol drinks are strong! Wonderful place to eat with the family. Or toss a few down at the bar. Btw, if you sign up, using your email you get tons of meal deals. read more

Chili's - American Near Me - Vacaville, California

So food is decent and my chicken crispys are delicious, BUT this place is so dirty. They really need to clean up, its like they tried but couldn't. read more

Love it will eat again great for lunch and great service and love both Vacaville and Robert Park and will be back

Where do I even begin. I considered not writing this review but after finding more than 10 things wrong with my $75 dollar door dash order and them refusing to refund anything I decided this was my best course of action so this doesn't happen to anyone else. My burger had no toppings (not even the slice of cheese we paid extra for). It was ice cold and looked like they played catch with it. My salad had a container of dressing with NO dressing in it. The cheese bites in the appetizer were so cold and not cooked that I spit it out the second it touched my tongue. The Cajun shrimp pasta my husband ordered was also cold as ice and the Alfredo sauce on the pasta was no where to be found. This was beyond a waste of money. I now have to go and purchase another meal for dinner. Thanks chili's and door dash!! read more

Chili's - Raw. Not even warmed up. - American Near Me - Vacaville, California

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We buried my father today at the Sacramento Valley National Cemetery. There were 35 of us in attendance. We wanted to treat our guests to lunch and called the Vacaville Chili's at 2 PM, asking if they could accommodate us in about 15 minutes or so. The manager promptly took the call and said he would have a section ready in about 25 minutes. We accepted gratefully. When we arrived 15 minutes later with 25 adults and 10 children (two highchairs), we were greeted immediately and seated within five minutes. They were ready for us. Our waitress was Melissa and she had a team of servers and helpers who helped her make everything run seamlessly. Their system is efficient and timely, a well-oiled machine. They were ALL polite, pleasant and accommodating...every single person from the manager to the servers/wait staff, service steward and back-of-house team. The food was delicious and we had just about everything on the menu. Drinks were excellent. They were conscious of the needs of the children and made sure these little ones were served promptly and had their food and something to keep them occupied. There was always something happening in that room and they didn't miss a beat. We cannot express our gratitude enough for a superb closing experience to the last three days of hundreds of family and friends celebrating the life of our parents. Today was attended by immediate family only and the experience, service, kindness and hospitality you extended to us will never be forgotten. We thank you from the bottom of our hearts and will visit you again when we are in the area to remind ourselves of this very special ending you helped create at a very personal time in all our lives. Thank you and may God continue to bless you and your families. Rest in peace with Mom now, Dad. Until we meet again. read more

I love coming here with my parents. They are retired so they always have time to meet me for my lunch breaks LOL. The servers are so nice. They work together as a team. I see them helping each other out even if it isn't their section. GREAT JOB SERVERS AND BUSSERS! (I wish I remembered their names). They have improved over the years. A few years ago, they were horrible and rude. I'm glad those people quit or got fired. Food is great too! I don't have many pictures but I like the new menu. You always get the most bang for your bucks here. I always have leftovers because of the amount of food. Their lunch deals... you cannot beat. I will continue to come to this location (Vacaville). read more

Chili's - Roasted Street Corn - American Near Me - Vacaville, California

I come here for quick lunch meetings and things of that nature. Convenient and always good read more

Chili's - Quesadilla - American Near Me - Vacaville, California

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Really good food, my go to order are the Boneless Buffalo wings and the Texas cheese fries. Staff are always nice and friendly. They do tend to get packed around dinner time so it may take a while for your food but that can't be helped due to the rush. Overall good experience! read more

Chili's - Texas Cheese Fries - Half Boneless Wings Fried Mozzarella - American Near Me - Vacaville, California

I've been coming to this Chili's for over 10 years. Today was the worst ever. Waited for tables to be cleaned, no problem, was taken to the table and had to dry the seat before I could sit. Ordered my drink, soda. Waiter walked away as I was trying to ask for an appetizer. When he finally came back I asked for the appetizer and placed the order for lunch. Was served the chips and salsa only. No qesso. Sat for half an hour before I gave up, paid for the drinks and chips and left. Someone, the owners, should probably watch the employees a lot closer. Quick way to lose customers that have been coming to your restaurant for years. I would give them less than a star if this app would let me. read more

Chilis is the best! Went here today with the hubby, and although they had messed up on a few things, the service, food, and experience was LUXURY! Chilis is my new favorite joint here in Vacaville. Originally from North Carolina, I love that Texan food American food feel. and y'all, this hits the spot! The service never disappoints! Them ladies work their behinds off and they're d*ng good at their jobs! Overall, 10/10 experience!! read more

Chili's - lovely - American Near Me - Vacaville, California

Tom the manager was sooooo nice! I loved his customer service. He accidentally gave my margarita to someone else and comped me another one when he realized. We had a girls night out just three of us and really enjoyed our meals. Thank you Tom for taking the extra step when it comes to quality service. So many people nowadays are out for self and inconsiderate but not you! read more

Chili's - American Near Me - Vacaville, California

We went during an outlet shopping spree and no we weren't giddy from all our great bargains. The staff was terrific! We ordered the 3 for me special and they diid not disappoint! A huge platter of chips and sals for each of us and nice fresh brewed iced tea to start. The smash burger was one of the best I've had in ages! We'll be back and will recompile to fellow shoppers! read more

This was a terrible experience. First of all, the restaurant is disgusting. From the floors to the tables to the dishes, ew. Tables were being wiped with the same nasty rag - no cleaner or bucket of sani in sight. The cups and silverware were grimy. We both ordered different entrees with grilled chicken and we both immediately spit out the chicken because it was cold and rubbery. I mean, it was horrific. The mashed potatoes were like glue and had obviously been over-microwaved because they were scalding hot. Our server was kind enough to offer chicken tenders and a discount instead but we were so grossed out we barely touched it. We waited foreverrrr for our replacement entrees and waited foreverrrr again for the manager to discount our food. It would've been nice for a manager to come by but they never did. read more

Tried Chili's after not visiting the restaurant for over 30 years. Had been trying to go for the last 3 weeks, but Al those that were near my area had bad reviews. Finally went to the Vacaville outlets and found one in the area. Had been seeing the $10.99 meal and wanted to try it. The waiter Pat was awesome very helpful and attentive! We had several servers and they brought the meals out! The restaurant was very clean excellent service plenty of parking. read more

The first thing was the hostess, see seen I was using a cane to walk with and walked us past 4 tables and sat us at the far back as possible. No respect for the handicap. My ribs I ordered were very dry no matter how much sauce there covered it with. My wife's and my grandson's steak was over done and tuff. Best money spent somewhere else read more

What's up my fellow yelpers. So I'm at chili's Vacaville with my wife. I ordered a full rack of baby back ribs... and I received 8 ribs. Anyone who eats ribs knows that a full rack of ribs is 12-13 ribs not 8. Our drinks are watered down and the ribs are definitely not grilled. My guess is they were boiled. The bartender Gina was great but the food not so much. And the watered down drinks and subpar food made this an all around bad experience. Since we've been Xmas shopping all day we were hungry so we stopped in. Big mistake this will be a one and done. We will never eat at chilis again. Since our bartender was cool I'm going to tip her well but aside from that... I'm so done with chilis. We will be going to Applebee's next time read more

Chili's - 8 ribs for a full rack... some of them look like medium spare ribs - American Near Me - Vacaville, California

We had excellent service in the bar area. Food did not disappoint! Don't take this place for granted, we drove 13 hours to come here. read more

Chili's - Chips & salsaaaaa - American Near Me - Vacaville, California

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Love this place!! Hubby & I come here often for our "date night" Friday's. The bar area room is self-seating, and happy hour is between 5-7pm! Everytime we come, the staff is always great! Our initals orders are taken promptly. We normally get the 2/$25 deal (best price)! It comes with a shared appetizer, 2 entrees with sides & a dessert. It's really filling, and most times we take the dessert home. Food comes out fast & taste delicious each time. My most recent experience with this location was ordering Take-Out. I had ordered online but the website had an error & didn't allow me to choose a pick up time (it defaulted to a time after I ordered). I call the staff there, they were able to cancel my online order, take my items over the phone. And my meal was ready in 40 minutes. Way to go Chili's! read more

We decided to go to Chili's for dinner on Sunday and we left very happy. Service was outstanding! When you staff a location properly, it pays in the long run. Everybody was doing their job and the Manager was very observant as to what was going on everywhere including in the kitchen. Other than the floors the place was clean and kept up. The food portions were very sizable for what you are charged and tasted perfect. The corn on the cob was nice and juicy and perfectly seasoned one of the reasons I like Chilis because nobody else has this. I my book Chili's beats their competitor Apple Bees by far. I just wish they had a location a little closer to my residence because it would always be in my choices of the top 2 places to go. 5 star assessment for this review. read more

So I've read some past reviews on here, and I'm flabbergasted. Ever since new management has taken over it's been a knock out of the park every time. Specifically wanted to rebutt Liz W.'s comment from a year ago. Went into the bathroom and the sink was clean, with no $hit evident! 5 stars! read more

Chili's - American Near Me - Vacaville, California

We waited for 45 minutes to then be told there is a kitchen issue and we would not be seated, along with everyone else that had waited the same amount of time if not more. The young adults manning the host stand were very nice and doing their best but there is clearly a management issue and it was a poor experience. read more

The food was so mid the triple dip was one of the worst thing I have ever had so bland the service felt so rushed the place was so so so dirty truly terrible. read more

I usually don't come to Chili's because of not so great service, but today I was pleasantly surprised. My husband wanted to come here because dine in is back. We got the 3 for $10 meal deal which comes with a drink, appetizer and 1 entree per person. Not a bad deal at all! We both got strawberry lemonade for our drinks which was on point! The chips and salsa are always good served hot and crispy! I always get the original chicken crispers because it comes with fries and corn on the cob. It was light and oh so delicious! My husband complained that the portion sizes were too big, but it was good value for our money. I would recommend checking this place out if you are in the Vacaville area! read more

It's Chili's...what do you expect? Came here for lunch with my hubby and 9 year old. I wasn't expecting anything fancy. I thought service was excellent- Jess did great! Besides coming here for happy hour or a work lunch, coming here for lunch with family, expect your typical burgers, ribs, mac n cheese, friend finger foods. I had the triple dipper- sliders, eggrolls and chicken crispers. it was exactly what I expected. I love the honey mustard dip with all of them! Hubby ordered a rib combo. I think he liked it. It's a bit messy. I know he really wanted the corn and well, the corn doesn't come on a stick and it was extra messy. Used the Ziosk system at checkout. I don't have an issue using the machine. Sometimes it feels convenient. read more

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We haven't come here in about 10 years. We stopped coming due to poor service, mediocre food and it was always filthy. Decided to give it a try and happy we did! Food was excellent, service was great and it was definitely cleaner. Four stars is because it could still be cleaner in my opinion, but definitely not so bad we had to leave. We will be back!! read more

Visited this location tonight at my 6 year old grandsons request After waiting 30 minutes the hostess looked at us and said "we do not have any room for you". My grandson still wanted to wait Another 20 minutes goes by. And I noticed several empty tables that could have been put together to accommodate our party of 7. To at least let us sit together and serve us a drink. When my husband asked the gal about a table and that we had 2 young children with us her reaction was " I know right". This establishment has really gone down hill and the employees are very unprofessional. read more

3.5 stars. Late dinner in Vacaville on a Saturday night, party of 6. Both BJ's and Red Robin had one-hour wait times, Little Madfish 20-25 minutes...but Chili's was only 5 minutes when we called in! Props! Availed of the Dinner for 2 for $20 which included one shared appetizer and each person chooses a dinner entrée off the list of eligibles. We got the bottomless tostada chips and salsa, the Mango-chile chicken, and the 6 oz. sirloin. The rest of the group got the half order of Texan cheese fries, mango-chile shrimp (or was it fish?), and a few regular menu items. Service was slow but they were super busy on the other section of the restaurant, and that was ok since we had waters/drinks and the bottomless chips and salsa (constant refills on both) to tide us over while we waited. The steak was medium-rare as I liked, didn't need any A1 Sauce. The mashed potatoes with bacon and cheese were yummy. The broccoli (steamed/blanched?) wasn't totally cooked, so I had some crunchier pieces (not quite raw, but still) to get through. Mango Iced Tea was good but didn't merit a refill. Women's restroom could use some work/TLC, the larger stall had issues flushing. Can't comment on parking since we parked across the street and walked over after giving up on BJ's and Red Robin. Otherwise, they handled our big party pretty well, everyone got fed and hopefully wasn't too much damage in dollars for the food. They do have TV screens which could be more interesting if a game was on, we only had the nightly local news while we were there...and that crazy lightning storm in the sky outside to watch! read more

Chili's - 6oz sirloin - American Near Me - Vacaville, California

Ordered curbside food would be ready around 8:40pm. One of the items was a 6 ounce steak and we received a phone call at 8:30 saying that they didn't have anymore that all they had was 10 ounce. We told them that it would be fine. Pulled up at the curbside at 8:40, the waitress came out and said that the rest of the food was bagged that they hadn't cooked the steak. They ran out of the 10 ounce they were offering a ribeye,. so in the meantime, the other food that's bagged is getting cold and still hadn't cooked the steak that we had ordered. It was very disappointing and we told them to keep it all. I will never eat there. read more

Ooooooh, it was time to update my review from over 4 years ago. We haven't eaten at Chili's for at least 3 years. Too many bouts of food poisoning for my family. We contacted them every time and the managers were always apologetic and offered free dining to make up for it. No. Happily haven't been back for years. read more

Two people in my party got food poisoning. Bathrooms were a mess, no soap as well. Definitely a fan of Chili's but skip this location. read more

Ordered online for curbside pickup, drove to chili's and checked in on the app a few minutes before it had estimated it would be done. It took over 15 minutes past the estimated time. We just thought they were busy and our food was taking a longer time to cook and didn't complain. When we got home 5 mins later we opened the food and it was cold to the touch, and looks like it wasn't treated with very much care at all. Just bummed overall. read more

Chili's - Just Bacon Burger* - American Near Me - Vacaville, California

Once again excellent service and delicious food!! Mother's Day weekend and everywhere was super busy but luckily Chili's was fast and as always like last time great experience!! read more

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Great food and awesome service by Kristina! Salmon tasted great as always and love the warm chips, salsa and guac! Chili's never disappoints. read more

I used to frequent this Chilis every other week when I was younger. Came back after over 2 decades away and it's still the same Chilis I remember, more or less. Pros: We we're seated within 10 mins upon arrival. Our waitress was very attentive and refilled our drinks and chips multiple times throughout our dinner. Cons: The food. I ordered my usual go-to: Chicken Crispers. it tasted alright, but the texture was somewhat rubbery and the size of the crispers were significantly smaller and it did not feel I was getting the most bang for my buck. read more

I have been totally hooked on the amazing 3 for $10 deal, and have gotten it for lunch Tue -Fri and here I am back for more on Monday! But wait... this time I was told by an associate I can not enter the building without a mask on. (First time anyone has said anything to me) I informed her of my MEDICAL EXEMPTION, and I'm doing a pick up for a to go order. She told me she could get a manager very hostile and went to the back kitchen area where another team member came out to look at me and the first associate came back and told me that I have to leave the building and that I can not be in there without a mask. I informed them which vehicle I was in and they can Bring my order to my vehicle. I am extremely disappointed in LEAH ( the very rude disgruntled associate who violated my rights of a medical exemption). I will forever remember being kicked out of this restaurant for not doing something my own medical professional excused me from as it endangers myself. I strongly encourage corporate to review this policy and what a medical exemption is to LEAH. This associate needs training in medical needs of customers, along with common courtesy training and customer service training. What a poor excuse for a team member when everyone else has been so awesome to me last week and even the sweet gal who brought my food to my vehicle and apologized for her coworker. I hope no one else is discriminated against for an invisible disability, and I hope Chili's doesn't stand for this ! read more

Went to chili's the other night for a birthday celebration. The only reason they are getting a star is because the food was good. The service ducked. We sat in the bar area and it took 30 minutes to get our chips and guacamole. Then there were 20 chips bunched together so we got new chips. Then we got our main course probably after another 20 to 25 minutes. It was good but they did not clear our plates for at least 10 to 15 minutes. Then I had to ask for my birthday ice cream which I just asked for it to go. I will never go back even though the food was pretty good. Very sad service, he got a dollar tip for his efforts. read more

The place is your typical chili's. The waitress made it a good experience. Food was okay. Totally family friendly. read more

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This location is very disturbing. As we walked in no one greeted us to take our seat and waited about 7-8 min for someone to say something as about 4 servers walked past without saying a word. We sat down and underneath the table was absolutely disgusting. There were used napkins along with crumbs still left on the seats. We asked for waters and their were floating particles like they did not wash their cups thoroughly. I love Chili's but I DO NOT recommend this location. read more

Chili's - American Near Me - Vacaville, California

They discriminate. Bad place to eat go somewhere else. Very rude. I won't ever be eating there again.