The food was wonderful here but I'm very sad at the fact our server, by the name of Molly, was very inattentive to us. She outright looked at and ignored us multiple times when we tried to flag her down to get help and we even had to get our to go boxes from a separate server entirely. She was rather rude and at times even aggressive towards us, as if we were bothering her somehow and she made for a very hostile atmosphere and experience. We did not feel welcomed and I will personally not be bringing myself or my family to this establishment again while this person is here. All of the other staff were great but this person ruined our dining experience. I'm very disappointed this was very Unprofessional for someone who is working, to treat the customers the way she treated us. read more

I've always had great experiences at this Chili's. One waiter specifically gives the best service of any person that's waited on me. Unfortunately I don't remember his name..... the 3 for me deal is the best deal that exists considering the burger is freaking amazing!!!! Gotta get the baked potato soup for the app. read more

Chili's - Old Timer with cheese - American Near Me - Vacaville, California

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I went to get their Three for Me burger. The server was great and I experienced fast food delivery. I enjoyed the food, I just wish that the food had less salt. read more

Food was great and the service was even better. Our server, Nick was far above and beyond any server I've had of lately being out and about. Attentive, got to the table right away and knew all his stuff. Made sure we were good at all turns and did it before you had to even ask. Coming from restaurants you appreciate the level of service he provides with ease. read more

Food was good! Our waiter Valentin was very nice and great at his job! The wait wasn't as long as they said it would be either! Considering it was Veterans Day and VERY busy everyone was nice and efficient at their job. read more

We were very satisfied with the service and the food was delicious. I would definitely recommend this place to my family and friends. read more

Chili's - Great tasting steak! - American Near Me - Vacaville, California

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So-so food, ok service, and dismal ambiance is the best way to describe Chili's. I never usually dine at chain restaurants, but I came here because friends were celebrating a birthday. Service was just ok, as our waitress disappeared so much we thought she'd left. Turns out she was taking numerous smoke breaks. I ordered the $7 margarita which did not come as advertised. I had to ask for extra sugar which should've been on the rim of the glass. I ordered the Chili'sBurger with their secret sauce. It must've been a big secret because I could not taste any sauce at all. The fries were cold, and not fresh. Very disappointed at the level Chili's has dived into. They used to serve quality food, with great upbeat service in a fun atmosphere. I don't know what else to say. Disappointing describes my visit here. read more

Chili's - The $7 margarita did not come as advertised. - American Near Me - Vacaville, California

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My daughter and I went here on a whim and couldn't have been more impressed! The gentlemen that greet you at the door are so polite but it didn't stop there! Our server Molly was top notch. She was friendly, attentive and fast. We didn't have to wait for anything and her level of customer service is a rarity these days. When we got up to leave, everyone we walked by including the bus boy thanked us and greeted us. I haven't been here in years but will definitely be a regular customer moving forward. The food was delicious and so reasonable. Honestly couldn't have been happier and hope the crew working today receives praise! read more

I haven't been to Chili's since the Baby Back Ribspromotion and clearly I have been missing out. When I was traveling in the Midwest, Chili's appeared to be quite popular. When I went to the Vacaville location, it was very busy . The service was great and the food was delicious. Their prices seemed to survived Bidenomics, which is a plus in today's economy. read more

The waiter Valentine has great customer service and he was very kind! I definitely had a great experience and I will be back!

Went here for late lunch on a weekday. Parking was plenty and when we arrived, it was not too busy. Despite it not being too busy, the staff took quite a long time to attend to the table. We ordered our drinks and then we had to look for someone so we could place our food orders. Since I had a late breakfast, I opted for the $10 special. Their weekday lunch specials were filling and servings were huge! Taste-wise, they were not too bad at all. Maybe a more attentive crew would have made this dining experience a little bit better. read more

Chili's - Lunch Combo - Bacon Avocado Grilled Chicken Sandwich - American Near Me - Vacaville, California

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Food was decent, about what you'd expect from chilis. Saw some old reviews about bad service and I guess they took that pretty seriously since their service was great, especially if you get Valentin as your server read more

Typically we would order carry out but decided to be spontaneous and dine in. They seemed a little busy for a Thursday night at 7:30. We decided to wait the 30 minute wait anyway. We got seated around 8:15. By the time we placed our order half the restaurant was cleared, this is important! It was 8:30 when our order was taken. We placed our drinks, appetizers and entree orders all at once. We got our drinks and apps fairly quickly. But waited almost an hour for our meals. We had all our plates stacked up and empty drink cups. Waiter didn't check in on us, offer refills or anything. He was about to hand us our bill when he realized we never got our meals. He went into the kitchen to check on our food and I guess forgot about us again because he never checked in again. Much bigger party that arrived after us got all their food before we did and we still waited another 30 minutes. By this time we requested a manager because it was around 9:37 and they closed at 10. Between the time we waited for the manager to come to our table and packaged our meals to go, which was about 15 minutes; another table (same size party as ours) got seated, ordered their food and got their meals. Which we found to be ridiculously quick, specially since manager apologized and said they were short staffed. Idk who dropped the ball but it was a blame game from everyone involved. read more

Usually the food is pretty tasty. Today, nothing was hotter than lukewarm and the burgers were dry. Not willing to spend $20 for burgers that taste worse than Jack in the box. read more

The service was very professional and prompt. The lady who seated us, allowed us to sit where we asked to be seated, which was much appreciated. The half rack of ribs and quesadilla was amazing! The Bbq sauce was delicious and perfectly spread atop 6 of the most succulent baby backs I have every had. I will crave their ribs until we return again from our home in Hawaii. read more

I am not going to lie, we came here because of the viral videos going around social media about their mozzarella sticks and I can say that Chilis is definitely worth the hype! Their food is so good! Their honey chipotle chicken crispers is so juicy and is bursting with flavors! Definitely a 10/10! The service in this restaurant was amazing! The servers were very nice and friendly and we did not wait very long for our food! Chilis is definitely a must try! We will definitely be back! read more

Chili's - American Near Me - Vacaville, California

Today was the fastest service I've ever encountered! Before our server had even said thanks & walked away, our soup, chips and drinks were delivered to the table! Everything was delicious - we ordered the chips & salsa, chicken enchilada soup, crispy chicken sandwich with fries, old timer cheeseburger with side of broccoli, Coke Zero and blackberry iced tea. Great price deal as well! read more

What a difference 3 years makes...I decide to recently stop in and give it a go...again. Did not disappoint...Food and service are a whole new Chilis. Whoever whipped this place back into shape, Kudos Bathrooms take away one star...I really prefer a well stocked, clean restroom...but it was an improvement. Keep the food flowing' and the service smilin...been back twice in the last two months. read more

Food and service was great! Definitely coming back. Also can't beat the prices for the amount of food you get and quality.

Turn up the heat or get double pane windows it's freezing in here! Hard to enjoy lunch while shivering!

My friend ordered from here a few nights ago and we picked up the food. We didn't want anything too too heavy so opted for only appetizers. We ordered the 3 item appetizer. It included the Southwestern egg rolls, which did not taste all that great. The boneless wings were good and my friend enjoyed the mini burger. read more

We typically order food from the Vacaville location and have been very satisfied. Recently we ordered from there for pickup and this review is based on that visit. Food - good, hot, and plentiful! Service - sucks! 2 stars accordingly. Staff and manager had lackadaisical attitudes and engage in unsafe practices. Upon arrival no one was at the counter. Two soft drinks were filled to the brim and stood alone on the customer's side of the counter. Finally a staff person appeared to assist me. While paying for my order another staff member finally arrived to tend to the drinks that were still sitting in front of me. Without care or concern she picked them up and slung their liquids onto my clothes and shoes! She also left a nice puddle on the counter. No apology or apparent concern for me or that her diners drinks may have been subjected to someone with COVID. We are still in a pandemic. Here's the kicker...I told both the staff assisting me and the manager. Neither of them showed any concern for my wetness or the lack of the server to keep those drinks protected from contamination. The manager had been assisting with orders in the kitchen, and when he came to speak with me he actually laid across the counter as if he welcomed the break. When I informed him of these issues he pretty much looked at me and said ok. Wow! Never have I felt so unappreciated, invisible, and disrespected. A simple I'm sorry that happened, can I get you a towel (or napkins) would have made me feel better at least. I can't allow myself to think the server did this intentionally so a simple apology would have sufficed. He could have also asked which server although I sensed he either knew or didn't care since he didn't inquire which server it was. I also thought he would have taken fresh drinks to those unaware customers when I reminded him it was still a pandemic, and told him how long the drinks were on the counter. Two other folks had also come in to pick up orders before me. Get it together Chili's. When we patronize your restaurant we are entrusting our tastebuds and wellbeing to you. Recommend renewed ServSafe and Customer Focus trainings for all staff. read more

Our first trip to Chilis. Molly was an excellent server. Prompt attention to us. Food was excellent. Definitely coming back.

I frequent chilis multiple times each month. I've never had a bad experience. Tonight there was a group of 7 of us and our combined bill was almost $200. The guacamole on the dip trio was brown, the shrimp on the steak surf and turf was cold, the quesadilla on the smokehouse combo was burnt and the host stared at me repeatedly. My friend that came with me told me that the host was staring at me and my kids in a negative way. Once my friend told me about the host staring I looked over and in less than 15 seconds I saw the host repeatedly glance at me and make eye contact and make an awkward face as if she got caught every time she looked away and making me increasingly uncomfortable when I informed the manager on duty she shrugged me off and explained with attitude that it was the hosts job to stand there. I asked if it was also the host's job to stare at me constantly and she said "no I can talk to her" but I can tell that she really didn't care how it made me feel. The manager was extremely unprofessional. I believe in trying again but with how the manager handled my concerns I do not plan on returning. read more

The waiters was really rude she slapped my mom's menu on the the table when she asked a question and she was rushing us

My husband and I go to the Chili's in Vacaville and have always had the best service and food and cocktails that nobody else could say wasn't good read more

11/11/2020. As Sacramento and other surrounding counties start rolling back basic freedoms again, Solano County is remaining relatively open for the time being. As such, indoor dining is permissible at reduced capacity. Chili's has managed to make this work successfully and even managed to successfully pay tribute to our nation's veterans this Veterans Day. They put together a great menu of free entrees including burgers, soups, salad and apps all free for active military and veterans. The restaurant is clean and comfortable and offers digital menu and contactless payment options. We tried the Old Timer Burger and chicken quesadilla. Both were fantastic! It's been years since I set foot in a Chili's and it's apparent they've stepped up there game in the food department. I probably won't wait so long to go back next time. Our server Paul from the bar was excellent took great care of us. read more

New management needs to be properly trained on ADA laws and regulations. I understand that a lot of people abuse the term 'emotional support animal' but that is very different from a service animal. Regardless, you cannot ask a disabled person to present an "ID". I'm curious what the management would do if someone did present an ID - do you actually know what you're looking for? The allowed questions are: (1) if the animal is required because of a disability, and (2) what work the animal has been trained to perform. If the animal caused a disturbance, you may remove them. They also have outdoor seating which could have been used as an accommodation. The dog is a real service animal. Management really messed this one up read more

Because there was roaches in Chili's when I was eating and i seen a roaches. Food was good read more

Went to chilis to enjoy some drinks. After taking a drink or two I noticed something floating under the ice. I mixed my cup and this floated to the top. How lovely to think I had just been drinking my El Niño with a creepy crawler in it!! Management did nothing! Seriously disappointed in this place this is or was my go to spot. Still feel like there's a bug in my throat. So gross. read more

Chili's - Creepy crawlers special - American Near Me - Vacaville, California

I was looking for a quick bite to eat and know I can always count on Chili's for decent food at a reasonable price. I had the 3 for $10 lunch. I chose ice tea, chili, and a burger. The service was good, and the food hit the spot. What else is there to say? read more

Not our first time to order at Chili's, always been a favorite joint along with TGIF.. Today, we ordered Lunch - Sirloin Steak 10oz with corn on a cob and fries - Rib Eye Steak with mashed potatoes and fries - The mashed potato wasnt just a simple one but with bacon and cheese and green onion, mix was delightful - Steak/s were soooo tender and Love the juice.. It wasnt dry and rubbery.. we really loved it, no need for A1 Sauce like other restaurants because of lack of flavor.. - Fries were soft and soggy but the flavor was there, So tasty Over all, the whole orders were perfect... Will definitely comeback for this again.. read more

Chili's - Perfect Flavorful Combo - American Near Me - Vacaville, California

Good spot for food and drinks with the family after our kids practice. Last couple of times weve had Pat as our server.. he is very friendly and provides excellent service. read more

Extremely mediocre for the quality and price of the food. The viral mozzarella sticks was a 2/10 for me. They just weren't the quality I was hoping for. The Cowboy lookin dude at the front when you walk in was very nice and helpful though I will give them that. Also the restaurant had quite a few customers so must be good to them. Depends on your preference I'd say. Was good to me 8yrs ago LOL but now for me it's a no go. read more

Pat was an amazing server and made our experience great. He was attentive and the service was quick. We don't live local but this chilis has become our go to spot on our drive home from six flags. Food was good and we'll be back! read more

I've come here for lunch and dinner a handful of times. Most of the time the food, service and atmosphere is what I would imagine when choosing Chili's. I have had both negative and positive experiences here, so that's why I'm rating it 3 stars. I hope if you're seeing this review, when you chose to go in, you don't have the bartender serving you food/waiting on you. My negative experience was when that happened. Unless you're sitting at the bar on a weekday, I would try to stay away from that. Food is decent, staff is polite, but very "I do not want to be here doing this at all" kind of attitude. I would rather order to-go. ‍ read more

Chips are very salty and salsa was Very soupy. Disappointed. Although servers are great! read more

Employees are kind, environment is clean. I always leave feeling positive and happy. Thank you chilis :)

Employee Managers that don't essentially sabotage a customer for asking for hot chips. Instead I was brought back the saltiest chips I ever attempted to consume, the top layer had normal chips...unfortunately the rest were all broken up (too small to dip). The wait staff were nice, the guest manager shouldn't be asked back. read more

We got food ordered and pick up. It was good and we got what we ordered as well. The burger was hot the pasta was hot and so were the fries, the only exception was the onion rings were soft they were not crispy. They were doing inside orders but at least we can still eat at Chili's and get our military discount. Oh yeah. read more

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