Waitress was ignorant and horrible (Heather). I had bacon ranch quesadilla, beef the beef was steak umm. Had the nachos there was like 20 chips spread out flat with melted cheese. I'll never go back it's the 3rd back experience. read more

I went to this restaurant for my mother's birthday. It was a group of 7 people. We sat down at the table after being sitting for around 15 minutes without anyone coming to us to take our drink order. They only came to us after we called someone over bringing it to their attention. We got our drinks and then they took our meal orders. 10 minutes later they bring back 6 dishes. Two of which we missing half of what it came with. Mine dish just not coming at all. We had to call them over once again because they forgot my order. We told them what was missing and they said they would get it tous. So they brought me my order some 8 minutes later. To the point the rest of the table was already done eating. After that they still forgot to bring the side dish for one of our dishes. The person ended up not even wanting it anymore since she had asked for it twice and had not received it. At the end of the meal we got the check and they still tried to charge us for the side dish that we never received. The waiter offered us no compensation for the various mistakes. Would not go again. read more

Was very disappointed! Bar tender very busy with tables on the outer perimeter! Numerous waitress behind the bar making their own drinks. Duplicate drinks being made. Waiter running around with his cellphone taking picture of himself flipping someone off while on camera at a good entering Kiosk. Customer came in for to go and they did not have her order. The restaurant seemed in disarray! Thank goodness the food was good because the chaos was very distracting! read more

In all reality we were not expecting much, after our past experiences here... However with that being said they have really made a come back! The staff was great and on top everything. The mangers were even walking around checking on customers. Over all they have made a fantastic come back and we will gladly be eating here again! The food was perfectly cooked and well prepared and quickly brought out! Even though it was crazy packed, everyone was keeping calm and handling business well! read more

Tough to recommend. We had chips that were still doughy in the center and our fajitas seemed more like the child portion than the dinner portion. We had received a coupon from Chilis via email, and the manager stormed over to declare that they don't accept Chilis coupon. My mistake, I thought I was in Chilis when I was in Chilis. Bad food and bad attitude, not my cup of tea. read more

We dined here about a week ago. I had the fajitas which were absolutely wonderful! My husband had steak which was very tender but so salty that he could barely eat it. I told him to send it back but he refused. When the server came to ask how everything was, I told her about my husband's steak. She offered to bring him another one but he declined. Unfortunately, I may never get him to go there again and I really liked it! read more

One of the Best restaurants in the area, They staff is great and very friendly and accommodating.

Ended up going because we couldn't get into Sly Fox, and the youngest wanted to check it out. Honestly, I hadn't been to a Chili's in about 15 years. Menu has been totally overhauled from what I remember. Draft selections were blah. Got the Yuengling IPL, which was not good but I had never had it before, so I didn't know if I like it, or not. Waitress said she was still training, and this was like her second night...she did fine. Kids got the sliders, and a corn dog which they enjoyed until the corn dog broke off the flimsy stick after one bite and ended up on the floor. Guacamole was actually decent. The Chili Trip Burger that was on special was awful. First, it was a burger, and fries that could've just been placed on a standard plate. It came out on this long, silver tray thing with the burger smashed in the corner and all this chili, and cheese sauce oozing out through the sides of the tray. I get over that part that I am scratching my head at, and eye up this unappetizing looking mess, and take a bite. Not good. Tastes like they were shaking salt on there, and the lid came off. Two bites and done. Fries were soggy, and not good either. I already felt bad about the gal scratching the beer from the bill because she knew I wasn't digging it. I didn't mention how bad the burger was after they cleaned off the table. I passed on dessert. Kids got Ice cream, which you can't mess up. With tip, the damage was around $75. I suppose I'm not sure how to feel about that. Not exactly in a rush to get back. read more

Consistently underwhelming in every way possible. I suggest that if you hope to get any kind of regular service that you do NOT sit in the bar area. I'm even having a difficult time coming up with a review because this place is just so blah. This place generally has slow service, mediocre food at best, and sometimes dirty tables. Anything you buy here can be found prepared better somewhere else. Try writing a comment to corporate HQ and marvel at the generic reply you get back. Tell them you think the music was too loud. Tough luck. Tell them you don't think that the kind of music they play on a busy Friday night is appropriate for families. They'll tell you it's piped in from corporate and they have no control. Make ANY suggestion and see if anything ever changes. Yet myself and hundreds of other knuckleheads will be told there will be a 25-30 minute wait for this rudimentary dogchow, and we wait each and every time. I only go here because my daughter likes it. Guess I have to be the mean daddy and say no. What's the definition of insanity? Trying the same thing over and over again, expecting different results. read more

All I can say is that you are better off eating TV dinners at home! No exaggeration! Food was barely edible, steak was over-cooked and tiny, vegetables were obviously microwaved, and the beer wasn't exactly fresh either. The only reason I'm giving it two stars is that the wait service was excellent. Very accommodating waitress. Hostess was kind of rude however. Don't waste your money! read more

Two weeks ago, on a Sunday....We went out for a late lunch with my husband and two kids. This was our first time at this location. We had more than we expected.....We received our meals. As we started eating our meals, My husband started to gag because there was a band aid in his meal. The manager apologized and gave us our meal that day for free. REALLY DO YOU THINK WE WANT TO EAT AFTER WE FOUND A BAND AID IN MY HUSBANDS MEAL. read more

This was my first time at a Chili's restaurant. The welcome was friendly and seated immediately. Food order as well as drink order was taken and delivered with a smile and efficiently. No problems with the order and food was hot and delicious. For a chain restaurant the service and food and drinks were exceptional. Although it was my first time here I would most definitely return. read more

The service was unmatched. The place wasn't crowded and we all know Chili's, it was a great time. I would like to say that Jandi knew what she was doing at the bar, thoroughly experienced. I had a minor complaint and Tom the manager was able to satisfy our experience with no worries. I would recommend the place to everyone. read more

If you are black or Spanish, stay far away from this place. We just left this place after waiting almost an hour to be served while several white families and couples that came after us were served. We were put in a corner and completely ignored despite asking a couple of times. They didn't even come to take our drinks order. I gave up after realizing that there was no point in fighting with people serving you food, they will probably spit in the food. I would give it minus 5 stars if possible. read more

This place is so slow every time I go. Today we walked out without being waited on. After we were seated we sat there for 15 minutes and no one waited on us. It was also a slow time of the day so it's not like they were busy. read more

Went here for a Birthday dinner with my friends. The waiter was nice enough and friendly. But the food was gross. I will never go here again. read more

This is by far the worst place to eat in the Pottstown area anymore. My wife and I went in at 2:30pm on Saturday the 17th of November. When the waiter came to the table I asked if they could turn the heat up because it was freezing inside. Others must have felt the same since not one customer had their jacket off. We had one guy come up and ask for our drink order, then walked away. Nothing unusual. Then another waiter claiming to be taking over for the previous waiter took our drink order again. Then the original waiter shows up with our drinks. Obviously no communication. Then we proceed to order the 2 for 10. We both got soup and an entree. The soup came out and was good. After 2 spoons of soup, our entree's showed up. Talk about fast service. By the time I finished my soup, my entree was stone cold. Where was the waiter to fix this issue??? He NEVER came back to our table. Luckily I had napkins in my pocket from my wawa trip in the morning, or I would have never been able to wipe my face or hands. This is the third time in a row that I had a terrible experience at this place. They have lost a customer for good. If you love eating in the cold, with cold food then this is the place for you. If you would like great HOT Mexican food, I suggest you head to Los Aztecas in the Walmart shopping center. read more

Used to be great. Now it went extremely down hill. Poor service. Takes 30 minutes to get drinks.

One star, only because the food was good, the SECOND time they brought it out. Super SLOW...was there on a Tuesday night, took over 15 minutes to get someone to take our drink order, waited another 20 minutes for an appetizer. When the meal finally came out, the cheese was cold on a warm burger. When we asked the waiter to melt the cheese he actually asked us HOW we would like him to do that....is melting cheese that difficult?!? Not a cheap place to eat and normally don't have this much of a wait. Never quick but I mean this was a TUESDAY night. The Manager saw the plate brought out for a second time and never made his way out to us to even ask what happened. Won't go back to this Chili's EVER again. read more

It has been a year since we were last at chili's because of prior experiences but I was really craving their nachos. We had a great experience this time! Are waitress was attentive the food was perfectly timed and all tasted great! No complaints at all. read more

Wow have been waiting 15 min for service. Wow waited 30 minutes for our meal. Wow got overcharged for lunch fajitas by $5. Wow will not be back to this Chili's. read more

Completely over it. Every time we go here there is a problem - never with the server but always with the lack of proper staffing. This time our server was the bartender who was clearly overworked. She took our order for drinks and our appetizer but then after that became so slammed with other bar customers and other customers drink orders that coming back for our entree order was clearly forgotten. After we got our appetizer (which clearly sat under the heat lamp too long) we opted to leave instead of waiting around any longer. As we were paying we noticed the bartender venting to the manager about the lack of staffing and needing help- who instead of helping her gave her a very uncomfortably looking hug and walked away. Clearly management needs better training on personal boundaries and how to help employees so they don't walk out or quit. This will be the last time we make an effort to go to this Chili's- which is a shame due to the closeness of where we live. read more

Prompt service, fantastic food (no surprise, it's Chili's.) Myra was super friendly and informative! We'll be back!

We have had nothing but great experiences with this Chili's location in the past, and we were excited to go out to dinner tonight and use a gift card we had recently received to celebrate. Unfortunately, we did not have a good experience. We got seating immediately, and our order was taken within a few minutes, but it took almost an hour to get our food. Once we received it, the fajitas were not sizzling, they were lukewarm, to the point where you could touch the plate. The onions and peppers were raw and the bean soup was ice cold. We requested to speak with the manager, who informed us that this is the new recipe for the fajitas, and in the future we should order them well done, that way the veggies will be fully cooked. She mentioned that she would adjust our bill for the inconvenience, however, both fajitas were still charged, and the pasta that was received was comped. Needless to say, this was not a good experience, and we will think twice before coming here again. Is there a way to rate only half a star? read more

had a waitress that made the place special. liz took care of my party of four like we were guests in her home. we had a little trouble with one of the entre's not being right so she took it right back and got it straight. she was very eager to make us feel special. drinks were filled before completely empty, how nice not to wait. chips and salsa were refilled without asking WOW. truly taken care of. would recommend this chili's and Liz as a server. I was in Vegas the week before and went to the strip where there was a just opend chili's horrible. sorry what happens in Vegas should have stayed there. read more

We visited the Stowe, PA location on 12/28/14 at about 5:00 pm. We ordered and while we were waiting for the chips and guacamole, we unwrapped my utensils and they were awful!!! Dried crusty food particles, heavy water spots, crud. I asked my wife to check her utensils and hers were even worse. This was the third visit in a row that the utensils were unacceptable. The first two times, I spoke to the manager on duty and he apologized and brought back cleaner utensils. Our server told us during our previous visit that they hire kids on school break and they are not very careful. I saw the same manager that I complained to previously and I even left a complaint on the kiosk machine at our table. Nothing ever changes. We've also noticed that the restrooms don't have hot water most of the time. I don't know whether they shut down the hot water supply to save money or what but one wonders if they use hot water to clean in the kitchen. Most times the hostesses seem annoyed to greet and seat customer and rarely do we get a "thanks for coming in". I cancelled our order and we left. I will not be back. This location has severe customer service and quality problems. read more