We went to this location today and the service started good. Our waitress Amarellis (not sure how to say her name) was friendly at first then in the middle of our dinner she barely followed up. It took so long to get our food, then get out check and to top it off when she dropped it off and time to pay it took another 20 minutes until we called a manager. She never picked up the check at all. When we saw the manager Leo Ramirez, we told him the situation and he seemed very unapologetic and I felt he was just brushing our concerns off. His demeanor made me even more upset. Although he waived our meal tonight it's all about the principle. If we can give this place a negative zero for service the management need to consider retraining their staff the meaning of quality service. My whole experience just left a serious bad taste in my mouth. Never going back to this location again. read more

Well what can I say it is Chili's after all. So to begin with the staff has always been very good at the bar counter. I don't sit in the main dInning area. The food is okay and for the price no complaints. My only negative is that I order 16oz beers and the bar tenders don't always do a full pour. 16 ounces is the rim not an inch below. I don't order tall beers because I drink slow and don't like warm beer. Overall not a bad for a chili's. read more

The service wasn't bad. Gentlemen greeted us very courteous. Food was pretty good, the need some better fries though. Overcooked and dry. The drinks weren't great, pretty much all juice. read more

This is by far my favorite chili's, I have been to the one by Rutherford and the waitress was extremely rude, but very nice to white folks. I've been to the one in Paramus as well and the service was so terrible I waited for more than 1 hour for my food and then when it arrived it was cold. This has never happened in this Chili's!! I highly recommend this place. The chicken nachos are great appetizers I can get full on those !! read more

Ordered to-go food to be ready at 12:15 online. Not ready UNTIL 12:40!!! Forgot our drinks. Took more time to get those. We were at a conference. The point of ordering ahead was to SAVE TIME. Missing sour cream or ranch to go with quesadilla. Food was cold! Sloppy presentation. Spoke to the manager. He said "sorry" but did not care!!! Unacceptable. Will not be back ever. read more

Helen at the bar was incredible! She was attentive, personable, and extremely kind! She was great to talk to and always made you feel taken care of. read more

This place is absolutely filthy. Walked in here with a friend to grab a quick drink before a movie and upon inspection there were dirty napkins and food on the floor behind the bar. Thats when we decided it was time to get the hell outta there. On the way out we ran down a path of litter on the floor to the exit. Do not eat here. read more

Great experience at the bar me and my friends ordered chips and salsa and queso those chips are thin and delish. We ordered this strawberry coconut rum drink it was out of this world and fries with honey mustard. The bartenders were super nice and attentive read more

We usually go here quite often...partly because its near to where i live and partly because they have decent food and service.The quantity per person is decent as well.Their 2 for $20 usually contains very decent options. It gets crowded a bit on weekends so if possible go their on weekdays.Also you get happy hour beer during weekdays. read more

I cannot rate the food because we were never seated. The hostess told us it was 15-20 minute wait. I asked if we could sit at a bar table first come first serve. She said no, those have a wait as well. Another hostess came out and said the kitchen was overloaded and the wait would be 10-15 minutes more. She then allowed 3 new arrivals to sit at a bar table, ahead of everyone who had been waiting. When I asked for clarification on the bar table policy, I was simply told I needed to wait. We left shortly thereafter. I suggest you pass on this Chili's if you have other options. read more

Beer is ice cold. The chips and salsa are great. The bartender is Danielle awesome. Not sure why the low rating, everything was incredible. Have a great night here at chili's The jalapeño chicken enchiladas are incredible. read more

It's been 2 weeks and my issue still not resolved. Location Mgr advised that it will be taken care that specific day and it's going on its 2nd week and forget about the promise of returning same day call back... I am finally writing to advise others who visit this location to be aware of the billing/using machine calculated tip!! To chili's, feel free to email me your feedback... I sure would love to hear from you on the matter. read more

First and foremost I would like to say the only reason for even one star is because there was no option to not leave any! My party got seated and the waitress came by introduced herself and came back around 15 minutes to take our drink order and appetizer it was already 9 o'clock so we all knew what we wanted so ordered everything together. As time passed we got our two apps and all our drinks. After 45 mins only one of our plates came out ice cold. The waitress passed by the table and said it looks like someone is missing their food. Which we then responded yes the whole table expect one. She said she didn't know what happened and would go back to check then after 10 minutes comes back and said our order of 7 never was even put thru. We got sat at 8:45pm just to be told at 10PM our orders were not put thru, mind your 3 of the orders was Children's items. Our children kept asking and asking for their food. We told her please put just the kids thru and we would be fine after all it's already been long enough. The orders were simple two Mac and cheeses & pizza. We waiting another half hour and our waitress was not in sight and we did not get the food for the children. We ended up leaving and getting them something else. Worst experience ever and not once did the manager even come out to make sure we were taken care of and how to fix this matter. I would never refer this Chili's to anyone!!!! read more

5 star to our server but not the management. Toilet were disgusting, kitchen floor was a mess and its only the start of dinner. Managers do you even care bout your workplace?seriousely? The worst Chilli's ive been to! Hopefully you guys read this! read more

Unfortunately we experienced the same as many others have reviewed. The service was lacking. First, they served one entrée about 5 minutes before everyone else's and they apologized. Then it went down hill even more. We ordered 2 desserts and they forgot them both. They served the bill and said take your time paying. We said BUT where are the 2 desserts we ordered?! Then believe it or not they only brought out ONE dessert. This, keep in mind, is like 20 min after we already finished our meal. Then we said where is the 2nd dessert and the waiter said we only ordered one after repeatedly ordering and reminding of 2 desserts. He looked at the order and apologized but by that time we didn't want it. We then waited about 10 more minutes for the bill to be picked up and the waiter was gone?! Another waitress picked it up. Then the bill was wrong and had to be recalculated. It began to feel like we were in a twilight zone lol. Unfortunately, we had bad service along with mediocre food. read more

We were very disappointed this weekend with Chil's in Secaucus, NJ. My friends and I went there after seeing a movie and ordered some appetizers and main dishes. One of my friends asked for a side of grilled shrimp and received a TINY container (it was the size of the containers they use to put condiments) of about 4 baby "rubbery" shrimp. When the waitress came to bring our checks she kindly removed it from my friend's bill. They should be embarrassed to call this a "side" dish. The service was good and the food came fast, so I gave it 2 stars for that reason. However, 2 out 4 of us agreed we will not eat here again. The food is poor quality, and the next day when I warmed up my leftovers (boneless buffalo wings) they were not edible (they had a horrible texture and taste). read more

Sat at the weirdly located brightly-lit bar (covered in salsa or some shit), watched the bartender dump a dirty glass out, dunk it in water for less than a second, and make a new drink for someone. I'm pretty sure there are more pint glasses on my coffee table than at that bar.. wash that shit in a dishwasher- 4 thumbs down read more

Horrible service. Par food for a Chili's. Wouldn't want to go back. My boss loves it however so off we pitter patter to go eat more gross food. gotta run! read more

Worst parking I've ever seen in my life! Drive around for 10 mins, witnessed 3 accidents, so I left!

so, we always go to chilis we know what we want and we know how much the total would be because we always order the same things, the ambience was ok out host was the best like always but, we went today around 3 pm and we got seated immediately but this is where the service went downhill, we waited around 15 minutes for the waitress just to come and take our drinks order which i don't mind but the place wasn't crowded and our waitress saw us and just left, while other people came after us and they got their order taken first, when the lady took our order we asked for blue cheese and she never brought it again i tried to understand so i reminded her afterwards, but she never came again to ask us how was everything or we wanted anything else the food was amazing and everything but when it was time to pay she asked us for our card and she swiped it for us, she never asked us how much tip we wanted to leave or anything idk why it came to our mind to ask for the receipt and it came out to a total of 50 dollars which was strange because we only ordered 3 things and it comes to 38 we don't really care about her putting 12 dollars tip but the thing was she never asked us or anything after we asked her to cancel the transaction and to let's us pay by ourselves and we wrote a review but as soon as we tried to post it she took the battery off the ipad and i'm guessing the review didn't go through.so i'm just writing it here so you guys don't go through the same thing or anything read more

We went in to grab some dinner and there was no one at the host stand. Being that both my husband and I used to work at a Chili's we sat at one of the tables in the bar since they are usually seat yourself. The server passed us a few times then repeatedly spoke with what looked like the manager while they both looked at us. We figured they were busy (though the restaurant wasn't) and waited. We figured someone would be by to wait on us or at least ask us if we had been helped. Nope! That server, other servers, the manager and bartender all took notice of us sitting there not being helped and did nothing. Some passed us multiple times. What got us was that the manager choose to stand around and chit chat with the servers rather then inquire about the guest that were sitting at a table for over 10 minutes without being greeted. Finally we just got up and walked back to the door. We passed both the server and manager who said nothing. We mentioned to the host that we hadn't been waited on and he didn't seem to care. At that point we had had enough and went to another restaurant in the complex. I was really surprised by this experience, especially from a corporate restaurant. on top of that they are in a complex with many other restaurants and should want to stand out when people are choosing where to dine. read more

Chili's - American Near Me - Secaucus, New Jersey

Food was good. Servers with an attitude never makes for a pleasant dining experience. Management needs to tend to their subordinates as they seem to not care. When a server speaks to a customer and doesn't even look at them. That's a problem. When a server serves a meal and throws the plate down on the table, that's a problem. When a server forgets to bring what you ordered and doesn't even offer a simple apology, that's a problem. Get my point? Not a good experience. I'm sure we all can find simple food like this elsewhere with much better service. read more

Amazing service and the food is always on point. they constantly clean the place and keep it in tip top shape!

This is a HORRIBLE branch of Chili's. Customers do not feel welcomed. A waiter did not approach our table after beating seated for 15 whole minutes. AWFUL EXPERIENCE at this branch. If you're at Harmon Meadow, just go to the neighboring restaurants. Chili's was such a disappointment. We just left from our empty, unattended table. I was looking forward to their ribs but I refuse to pay anything toward a business that doesn't respect their customers. read more

Food was old, tables were unclean. They were understaffed for a 4th or July Holiday???!!! It kinda doesn't make sense. This place always disappoints. read more

I went there and the floors were sticky and I can't believe that the turn ya away after making multiple options to be able to eat at such a late night. If you're not going to seat and make food than what's the point of stay open that late. I wouldn't give chill's any stars. read more

Lapin, Nika, Johnny and I came here one night for a group dinner. We were seated rather quickly and there wasn't much of a wait. Lapin and I ordered the Triple Dipper (Spiced Panko Onion Rings, Boneless Buffalo Wings, and Boneless Honey-Chipotle Wings). The food came out in a decent amount of time (felt like forever when you are hungry) and it was tasty enough. We were still hungry so we ordered the Chipotle Chicken Flatbread and it never came. We had to follow up three times only to be told that they ran out of Flatbread. When we checked the digital menu that was on the table, we saw it was still on our bill. We had to follow up with two more times before they finally removed it. Johnny and Nika got the Wings Over Buffalo, which wasn't breaded but looked broiled. The wings looked meh and meager like there was hardly any flesh on it. They liked how it tasted though. Nika got the mix and match fajitas which came with a lot of food and Johnny ordered steak. The food was decent and around par with other American chain restaurants of this caliber (Applebee's, TGIF Fridays). Our complaint was the lackluster service we received. read more

I am from Texas, the birthplace of Chili's. I was really disappointed with this Chili's location.The food was very bland and not as flavorful and delicious as any Chili's in Texas. I don't know if it's just one of those things where it's not as good because it's Southern food in the Northeast or what, but I was just not a happy camper. They were lacking staff and we could never find our waiter when we need him. read more

Open tables everywhere at 8:30pm and told I'll have to wait 25 minutes or sit at the bar. When asked about the open tables I was told the kitchen was backed up. I asked what the difference was of ordering at the bar versus a table and the host didn't know. I asked for the manager and Leo showed up, folded his arms and asked 'is there a problem'. He made no attempt to accommodate and gave me the GM's name if I was unhappy. Apparently the GM, Salio, supports the horrible service. Too many options in the area...stay away! read more

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I had a bad experience in this place here I left my navy blue polo hat here , i came back the next morning and asked the waitress that was working here last night, about the hat she eaid she gave it to the hosts , the host is no where to.ve found and eother is my hat , i called to speak to the management and got rejected 4 Times they made me wait an hour to talk to manager , she com's out and says she can't help , my opinion is that the host stole my hat. I'll never come here again or suggest Any of my friends or family to come here , i feel very disrespected the waitress I was treated and they steal the customers stuff if you leave it behind . Thumbs down for this place read more

Worst service ever, seriously what is going on with this place? My husband and I came in for a quick bite on a Wednesday night. The restaurant was empty but was teeming with employees, none of whom seem to have any interest in.....well, anything. Our waitress actually got rude when we needed a few minutes to order and then took forever to come back to take our order. When we finally got our food another half or or so later, it was disgraceful. This is a chain restaurant, there's no excuse for the quality of what we were served. Needless to say we never saw our waitress again and paid using the tablet on the table. I should mention that the place is also filthy, from the tables to the menus. To boot, watch your things at all times. The lady at the next table left her phone on her table for less than 2 minutes and when she realized, she came back and was told "oh no one found a phone at your table." I told her I watched her waitress clear the table and when she asked again, the phone "magically" appeared. This Chili's is a disaster. Stay away. read more

This place is a complete joke , I went with a group of about 12 people and the waiter we had was completely lost we had to ask for napkins , which we had ask like 3 times for them he never came to our table to ask if we needed anything he brought the wrongs drinks and all of us got our food at different timing none of us got to eat at the same time and then when the bill came he made all of us stand in a line to pay each part and said only one can pay with card that's when all of us got furious and called the manager and all he said is I understand and am sorry ! Wow I wish I can zero stars read more

This was my husband favor cheeseburger places witch we were yesterday at theses horrible places ,we were waiting for our waiter for at least 20 minutes I had to call one , not even that our food were so cold ,I was very disappointed we being going to theses places for years never happen also my son order a chicken fajita his guacamole was black not even green cold food I told the server and she did not even care my daughter in law order her chicken and it wasn't well cook , the cheeseburger was with no pickle and no sauce it was not tasty ...... I spoke with John the Manager of the nights and he only respond me and what... he will not even told me sorry I apologize only that he did not care but unfortunately he's not a professional person to answer me that way that he did I will not recommend theses places and I will not waste my time with theses kind off ignorant manager who has a position and they do not care for the business.... me personally I will not even go to spend my money and have a bad day and horrible and nasty food read more

HORRIBLE HORRIBLE HORRIBLE! From the moment we walked in to this dump! Waited 10 mins to be seated. The area where we were seated was loud. We got our drinks pretty quick. The beer was probably the best part of our visit. My chicken crunchers were filled with NOTHING BUT GREASE! My fries were cold, but the corn was good. My boyfriend steak was purple, Mac and cheese was frozen and his mashed potatoes were SUPER COLD! Manager was nice and deducted the entrees and also gave us a free dessert - but this will NOT bring me back! The couple next to us also had issues with there food so it wasn't just us!! Sad that it was our first time and also our last!! I DO NOT recommend this place AT ALL! We should have went Red Lobster and we don't even like sea food. But anything would have been better than this!!!!! read more

Nothing beats two hot skillet fajitas sizzling with pork and chicken topped with grilled peppers and onions along with sides of guacamole, salsa, sour cream and hot sauce! The entrees were 2 for $20 and came with our choice of appetizer. We ordered chips, guacamole and salsa. The bowl of chill had freshly topped mozzarella and cheddar cheese that melted and tasted so yummy because it was hot! The waitress was friendly and checked on us often and we gave her a nice tip for being nice. Needless to say we will be back. The only suggestion I have is to turn up the heat in the winter. Otherwise, it was a pleasant experience. read more

I expected better for a chain. Went to Chilis a few days ago and had one of the worst experiences 1) Waited for over 5 minutes to be noticed and seated a table; there was roughly 10 people eating at that time and no one in front of us. 2) When finally seated, there were fresh ketchup stains on the tables and a dirty steak knife; definitely did not clean the tables before getting seated 3) The food came out very salty; overheard the waiters mention there was 1 cook in the kitchen and had to rush out orders 4) Waitress ignored our requests for extra napkins and condiments; had to ask other waiters for them Like the other comments said, terrible service; definitely needs improvement. read more

I'm sure you've read the reviews that start with...."If I could give this place no star at all, etc.." Yeah, this is one of those. I dislike the fact that I even have to give it 1 star. Horrible, horrible service. We live in NYC and I was craving that molten lava cake. I used to live in florida and they have a chill's in like every corner. But coming back home, I couldn't find not one chilli's in the city. I googled it, the nearest one was this location. Which is about a 30 minute drive more or less, plus toll. My point is that it was so NOT worth the drive or the trouble because I didn't even get to have my freakin molten lava cake and I'll tell you why in a second. This was a couple weeks ago btw. Just hadn't had the time to sit down and write these paragraphs of how horrible the experience was, till now. Warning: This is a long review but worth the read. Our waiter was so unprofessional, young kid and probably didn't know any better. He kept calling me sweetie after taking my orders for appetizer and entree... "ok, and what would like to drink with that sweetie." While my boyfriend was sitting there next to me. If it was the other way around and a female/waitress was calling my man sweetie, it would annoy me. It was just strange and as I said unprofessional. Like hello kid, you aren't with your friends hanging out somewhere. You don't know me on a personal level. I hate when people try and be extra friendly to get a better tip. Just do your job, get our orders right and attend to us in a timely manner and you will get a good tip. It's simple. There is a more professional way of doing things. This a business. Period. Moving along, I ordered the chicken alfredo or something with pasta and ok yes, it is a fast food restaurant but I really had no idea almost everything was microwaved. It tasted like a frozen tv dinner. I could have stayed at home and cooked a phonemail meal instead of eating this garbage. I didn't even take two forks at it and I was immediately looking for my waiter to tell him I didn't want it....he was nowhere to be found. I saw him 10 minutes later by the bar talking and laughing it up with his coworkers, I kept putting my hand up and trying to make eye contact with him and nothing. Didn't even look our way. So I caught another waiter on his way back from serving a table near us and asked him to get the manager bc my food is horrible, I wanted to try and order something else and my waiter is nowhere to be found. (Wish I remembered his name.) Manager came over, I pointed him out and she apologized, admitted to the pasta being frozen and microwaved and said she is surprised we are compiling about one her best waiters. I said listen, the kid is charismatic but he's slacking. She comped my meal and asked if we wanted dessert on the house. I said ok yes...I'D LIKE A MOLTEN LAVA CAKE. (You know the one I had been craving and drove these miles to have after my meal) She said no problem we will get that for you in a sec. She apologizes again and walks away.... I guess she went back to tell the kid we had complained about him and how he didn't provide not even decent service. The kid walked over to us and said he was pulled aside by his manger. Is there anything else he can get us. My boyfriend told him straight up, no thank you, dude, you're a horrible waiter. I thought it was harsh but it really was horrible service. He was without a doubt offended, he apologized and walked away. ....guess who came to bring us our dessert. The kid!!!....and he came to our table with the meanest face and his tone of voice sounded like he clearly had an attitude. I felt like I was back in high school. smh. My boyfriend and I looked at each other. The same thought crossed our mind. WE OBVIOUSLY DID NOT EAT THE MOLTEN LAVA CAKE. The kid probably spit it in or something. We got up, left the cake on the table and left. I was so angry for like 2hrs over this freaking dessert. Kept telling my boyfriend he should have waited till after dessert. lol ugh. read more

Shitty ass service, all Latino workers can barely understand them. Sat there for 10 min and someone finally came to get our drink orders. Then once they did it took 8 minutes to get our 4 waters. Just shit service for a mediocre place. Not to mention our glasses weren't clean, they had some sort of food all over the side of the cup. I can not stress how bad the service is. I wouldn't waste my time if I were you because there's plenty of Other options around. Who knows I might be having to write another review after I try my food. read more

Meh - I was really hoping this Chili's would not disappoint but it was mediocre at best. I ordered mashed potatoes as my appetizer and they were amazing to say the least. Perfectly seasoned, cheesy, just enough garlic, and a great cilantro garnish. My boyfriend got buffalo wings as his appetizer and said they were amazing and cooked perfectly. I think the manager or assistant manager took our entree orders - my boyfriend got a smoked chicken burrito and I specifically asked if they did vegetarian enchiladas and she said yes so I went ahead and ordered an enchilada with black beans, onions, and peppers in it. My boyfriend said his burrito wasn't seasoned enough and was way too salty - it was mediocre. My enchiladas were dry and they were not stuffed with black beans like I had asked, but instead stuffed with broccoli (and onions and peppers) which I had not asked for. The enchilada was a little tough to eat because it was so dry... Isn't there supposed to be sauce smothered on the enchiladas? Probably wouldn't come back here again. read more

The service here is not good. Server would not check up on us, and we would have to call her when we were ready to order. Took almost 40 minutes to come back and check on us. She would also walk past our table without acknowledging us, but would acknowledge her friends passing by. 2/10 service. read more