Usually I wait until after my meal to write a review, however, this has been such a horrible experience that I feel the need to type this mid-meal. My boyfriend and I frequent the Chili's in Totowa and while we don't have GREAT service there on a regular basis the food is always on point. We usually order the margarita flat bread, sweet potato fries and a few beers. Tonight we tried the Secaucus location because we were catching a movie. However both the kitchen AND staff failed to deliver. After waiting over 20 minutes for a round of beers (because there were no clean beer mugs) we waited 30 minutes for our apps which came out cold! The server while pleasant lacked any personality whatsoever which was a bummer especially since you couldn't hear/understand a word she said. Needless to say I would have done much better damage control. I would give them half a star if I could read more

*Review for a visit on Wednesday the 8th of February 2017* I actually enjoy Chili's since they're a little more different than the average chain restaurant focusing on Tex-Mex-esqe fare. The restaurant seemed to have been understaffed for a weekday night which is understandable considering a smaller crowd expectation during my visit. However it took 10 minutes for the hostess to seat us, and after we were seated for 25 minutes without our arrival being noticed by the wait staff I had to find the hostess to ask for the waiter and after waiting another 10 minutes, we just left the restaurant. Unfortunately, I won't be able to offer a complete review of my experience, maybe it could serve as a cautionary tale instead. read more

As much as I love Chili's, this location was one of the not-so great experiences I've had. The food is on par with all the other locations in the nation but the service was really slow. Still, our waiter (Edgar) was smiling and really eager to make sure everything was okay. Too bad that our chips didn't come out with our drinks and the lemonade machine kept breaking. It took forever for us to get our food and our check, causing us to miss our starting time which made me miss my flight back to California in the end. If you do decide to eat here, make sure you don't have a time constraint! read more

Have been to this establishment twice. Although it was 2 years apart nothing had changed. We were seated and waited 10 minutes before anyone came over to the table. No it was not crowded. We even had 2 waitresses. We waited 10 minutes just to order drinks. Asked 4 times for a glass of water....nothing. Felt as if waitress(es) didn't even know we were there. Placed our orders, 2 meals and a side salad. 20 minutes for the meals to come out and NO SALAD, nor were we given utensils. As we sit there waiting to eat our meal we had to wait an additional 5 minutes for utensils. The waitresses seemed rushed. It was not crowded, we did not go at rush time. I will not return to this Chili's the next time we are in town. read more

Stopped in to grab some food to go real quick. Burger and a salad bowl took :25 minutes at 2:30 in the afternoon (well after the lunch rush) and when I got back to where I was going to eat they hadn't given me any utensils to eat the salad with. Grrrr. On the plus side, the bartender comped me my arnold palmer while I waited. Once I did fine a fork, pretty decent chipotle chicken salad bowl. read more

WORST EXPERIENCE EVERR- the server snatched the tablet while I was filling the feedback survey and demanded that I fill excellent on all the questions!!! Either the management treats their employees poorly such that they are always feeling threatened or the employees are boisterous. READ ON- My server was inattentive. He got the wrong order and then forgot one of the dishes we'd ordered. At the end, when we got the bill, we got a survey to fill about the experience. Naturally, I was not giving 5 stars for everything. The server was watching my ratings from somewhere and before I could press submit on the tablet, the server came and said - I need you to write excellent on all. I was stunneddddddd.. I told him that was on me to fill. I'll fill what I deem appropriate. He SNATCHED the device from my hand and said it will affect his salary and his job, to which I totally empathize, but if you're not apologetic about your careless behavior and are snatching the device from my hand, I am not responsible for your poor service. He went away, finished the survey on his own and returned the device on the table. And I still couldn't believe this happened. I figured the management must be really harsh that someone had the audacity to act in such a preposterous manner. I couldn't find the manager to talk about this because it was a busy time, so I just left. But I want the management to read this and correct their policies or make sure this doesn't happen again. I don't want that server's job to be taken away (even though I know his name, I'm not gonna mention it) but this kind of behavior is unacceptable!! read more

Terrible service. Terrible food. The baked potato soup tasted like melted cheese with a few pieces of potato in it. The salad was heavy on the garlic taste. The "fully loaded nachos" was a plate with 8-10 tortilla chips. Worst is the service. The waitresses all wait in the back on their phones still in view of the customers trying to wave them down. read more

Have been to Chilis in the past. Food was never memorable, but yesterday it was plain bad. Ordered their so-called chicken tacos ranchero. There was no flavor, the chicken looked like it came from packaged chicken, not cooked, cheese was just thrown in. Our so-called fresh salsa with chips dish tasted like the salsa came from bottled salsa. When I was offered a different meal, I just asked for a mushroom burger. Burger was okay, but it came drenched in grease. Could hardly pick it up. We also saw customers at two other tables making complaints to the manager about the food (or service, but we didn't have problem with the server). Will never go back. read more

Chili's has improved so much. Who knew? I sure didn't. I like the new digital device at the table to order drinks and pay for your food. Also, a lot of nice new menu items. I tried the quesadilla explosion salad for the first time. It was very delicious. The dressing was amazing. I have to give only 3 stars overall because unfortunately I was sick as a dog after I left. My stomach was TORN UP for at least 16 hours after eating there. :-( I dont think I'll go back. read more

Ive had better service in other Chilli's. It always takes forever to get something, HOWEVER i do enjoy how they added some little machines to make orders (for drinks and other small items) to some of the tables. I havent seen this at other Chilli's yet. read more

Yikes. Service here gets 0 if possible, but my food was pretty good/average for Chili's. Don't come here in a rush, or if you want refills, or if you like when the waiter/waitress 1. pays attention to you or 2. asks how your food is (just for the sake of asking, not because we're going to discuss the quality of Chili's Tex Mex Tacos or whatever the hell they have) 3. offers you the check when you've been done eating and your napkin has been sitting on top of your plate or 4. again, if you want refills. read more

I don't rate my terrible chain experiences but my food came out cold, everything was bland, service was friendly but suckeddd with the length of time it was taking to get everything! From our food to the dessert and then the check. Never.again. read more

This was such a disappointment, I love chili's but I don't think I will ever go back. I went on July 2,2021 a Friday night around 7pm, I was told that the wait time was going to be roughly 45 minutes an hour and 20 mins past till we were seated. It was pouring that day and it just didn't seem to matter to anyone that customers were outside in the rain for more than an hour waiting for a table. The hostesses look more entertained on their phones rather than seating people, nobody wanted to clean the tables and there was a waitress who didn't want to go take tables because she was not wait on two tables. I informed the manager and she just brushed it off stating they were short staffed. Others that came after my party were seated and attended perfectly fine. Employees and managers were having arguments in front of everyone it just seems like everyone was doing whatever they wanted nobody was paying attention to the manager and the manager could care less. read more

On Tuesday July 5th, My sister and I went in for a late lunch. When we arrived we were told that it's a 30 minute wait. Yet there were numerous empty tables and we were the only ones on the wait list. when we asked why, noting the many empty tables, the blond women at the counter said it's due to a lack of staff. So we said ok, and decided to wait the 30 minutes. We were told that we would receive a text when our table is ready. So we waited outside, and we watched as several patrons left. After 20 minutes of waiting and watching we decided to go back in and inquire about our table. Again we were told there were no tables ready. so now we decided to wait and inside and sat on an available bench. We now noticed 2 women walk in, and they were told by, one of the 2 Latina women at the counter say that there were 2 people ahead of them. But that they may be called next. Wait, What? So thinking we probably didn't hear right, or that we misunderstood what we heard, we said nothing and waited. 3 minutes later these 2 women were text, they walked in and were seated. We were ignored. We stood up and, of course, we protested this action. The two Latina women told us that those two customers who had just walked in had been waiting for an hour, and that we were there for only 20 minutes. obviously this is lie, because we know what we heard, those 2 customers had been told that " there are two people ahead of you, but you may be called next." And they were Called next. So after having waited so long, and after having been treated so rudely we decided to leave, and take our business elsewhere. By the way, as a result of the long wait time we noticed many customers left refusing to wait. We should have done the same. We then went next door to Red lobster. Wait time? 5 minutes, actual time we waited 3 Minutes. My advice if you plan to go to Chili's is save your time and avoid Chili's in Secaucus. Good May be good, customer service is lousy. read more

Horrible! Don't go here!!! First time here- I was traveling in the area with two business partners today and decided to get a quick bite to eat here. I should have walked out when we walked in and didn't get any service for 15 minutes- I mean there was absolutely no one at the front check in. A couple who were there before us left a few minutes after we arrived, grumbling under their breath about something. I didn't quite catch what was up but suspected that they were waiting for some time to be seated with out being approached by anyone in the restaurant. This is exactly what happened to us as we waited at least 15 minutes without so much as a "hello" or " we'll be right with you"... Zero acknowledgement. Finally the bartender came over and seated us...she just seamed completely disengaged- no smile, didn't ask if we wanted drinks or appetizers.. No personality. This was embarrassing as this was a business colleague visiting from Georgia and it was just an embarrassing representation of the NY/ NJ area. Again this was just a quick bite and chance to rest up and talk shop. Unfortunately not only was the experience poor, one of my colleagues became ill apparently from the food and we had to cancel evening dinner plans. To the franchise owner- get with the program, customers are walking out! To Chili's - get your corp people down to this location and kick this restaurant back into shape they are killing your brand or pull their franchise license- this is probably going to get worse without intervention read more

The reason for the two stars is that the food was decent and they got the order right.. The problems were that the service was terrible, the server came back once to ask if we wanted more drinks (clearly to run up the bill and get a bigger tip). Our food was either microwaved to sitting under a heat lamp, it was certainly not hot or fresh. This was during an early Tuesday evening as well, they were certainly not crowded. read more

Tonight I sat at the bar had a drink and ordered a to-go order. When I got my food and closed out my ticket my change was $0.76 short. The bartender rounded up tab to his favor. I consider this being short changed. I mentioned it to John, the manager, and he could not have cared less. He said if I felt I'd been short changed I should tell the bartender. I didn't want to have to confront the bartender in front of other customers, that's why I sought out a manager. I'll never return to this location because I won't do business with a company that condones it's employees stealing from its costumers. read more

Very nice place to eat and hang before a movie! Margarita flatbread and Calif flatbread are great. read more

I went in and reserved a spot they said I'll text you when to come back yet there were many tables open but I went to wait the waiting area was full so I said I'll wait outside to them and I went to go check cause it was more then she said for the estimate of time and then she said I wasn't in the system yet I still got messages for the table but apparently my name wasn't in the system read more

The service is friendly, place has a nice enough atmosphere, but compared to similar chains that are all in the same general area, the food just doesn't match up to say a Houlihan's, Red Robin's, or Ruby Tuesday's. Kind of my last choice among such chains, and I'm not saying this to be unkind but simply to provide impartial information to anyone in the area looking for a bite to eat and considering between local chains. This one is not altogether unpleasant, but taste-wise it's just not one of the better ones compared to other choices in the area. read more

Went in for a quick lunch without checking yelp..... This place is a disaster....service is terrible..... Food was not even okay. Would not recommend to my worst enemy. read more

Where do I even begin? Oh,I know where, with the bored-out-of-his-mind greeter who didn't even bother to make eye contact. I sat outside with a guest just to have a beer on a sunny day. The place was perhaps only 1/8 full at best. I wondered why all the patrons looked aggravated and all of them around me immediately asked for their checks when the food was delivered. Wonder no more. The waiter came outside four times and did not acknowledge us. 15 minutes later, he finally asked what we wanted to drink. We ordered two beers. 20 minutes later in the blazing sun...still no beers. I want those 35 minutes of my life back and yeah, stiffed them for the beers. Stay clear of this horribly mismanaged place and awful waiters. read more

The manager luz was very rude , we came from the American dream mall and we came with 11 people and they said the kitchen closed at 9 and it was 8:30 even though we called and they said 11 read more

It's better to get the food for pick up, delivery or on ubereats, because the service is iffy. The best waiter they got is a guy named Rick. Rick will do anything you ask and will go above and beyond to satisfy your experience. However the host at the front, a Hispanic girl with an attitude that acts like you're ruining her life by just existing, and another server, a caucasian woman who speaks very robotically about covid standards, made the experience unpleasant. (she said she can only seat 7 people at a time, but didn't realize or count that their actual was 7 of us. She wanted us to sit at separate tables. her response was repetative.) Personally I would have left after being told wrong info about waiting for a seat at the restaurant, but since it was my younger sister's birthday, it was her call. When we were finally being seated, after getting help from the manager herself, you could hear one of the other two woman screaming in the kitchen about how me and my family of 6 are all "a bunch of retarded bitches." read more

I've come here a few times and I admit that the service might be a little slow but the food did not disappoint. The waiters were nice and helpful. We got the margarita grilled chicken and the original chicken crispers. We were satisfied with our order. The food was not cold like I read previously. We would come back again. They finished renovating the dining room, looks great! read more

Randomly decided to grab lunch before seeing a movie at the Kerasotes theater next door. We were the first few patrons - this this might explain the quick service and food carefully catered to our liking. I had a medium ribeye - it was $16, with a side of broccoli and loaded mashed potatoes.To be honest, I was pleased. I didn't expect to be amused by a steak from here, but I give them credit for making the steak medium, being sure not to overcook it. Its been a consistent issue of mine, especially at TGIFridays (Bayonne), which makes me iffy about ordering steaks at "slow fast food" places. Boyfriend had a smokehouse burger - included bacon, cheese, and friend onion rings - plus all other vegetable fixings. He was satisfied - very. Here's the highlight of our lunch - It was BOOZY. We ordered margaritas - house ($3-ish) and flavored ($4.50) whaaaaat. Even better, they have these new tablet things for each table where you can reorder your drinks (or order a dessert). Needless to say, we left BUZZY. It was convenient. Even more convenient (I'm on the fence about), for the parent whose child relies on technology to behave, you can pay .99 cents to activate the games on the tablet. Hopefully our future visits here are just as nice! read more

We stayed nearby at the Embassy Suites, were hungry so I ordered Chili's to go via their website. Went at the appropriate time to pickup the food and the guy at the counter was very polite. Nothing was an issue, prompt service and everything was done as ordered. Will gladly order from there again if we're back in the area. read more

so today saturday was 3:00 pm and it's my first time in chillis me and my family immediately walked in, there no one at the door to assign us seats ok. after waiting a few minutes we decided to go in and take a seat by ourselves , the young girl with blond hair who is supposed to assign seat saw us sitting down and not bothering to even give us the menu. after waiting 30 minutes sitting there all the servers and this girl just looked at us and did not take care of us at any time, the costumer service of this girl is horrible!!!! She does not want to work!! They are losing customers because she did not want to attend and was not busy where was the manager at this moment? at the end she saw us leaving and didn't say anything we had to go to Applebee's that had better customer service. UPDATE* This was my second time, I gave them a chance and The customer service that I had was poor and the food was horrible it taste like old pre heat. NEVER AGAIN! read more

I tried to be very clear that I would like a hamburger with Swiss Cheese, medium rare and absolutely plain. The hamburger arrived swimming in mustard and pickles and over cooked to the consistency of a hockey puck I don't have a lot of confidence in these chains and that suspicion continues. read more

Our waiter forgot about us and we had to call our manager before we got our drinks. After that we ordered quesadillas that had poor presentation and the plate was sloppy. Stay away. read more

Chili's - American Near Me - Secaucus, New Jersey

I would have to come here on the weekend or for the amazing lunch specials they have here . Plenty of seats and a good spacing, lunch for under $10... I love the mini iPad device in which I can order my food and pay for my bill without talking to a waiter. Food is always hot and super good! read more

My boyfriend and I came to this location for the FIRST time and it was a big loss. ** I am not a chillis fan because the food is all microwaved but my boyfriend wanted to try the lava cake so bad and it was little quick bite before catching a movie and we decided to go there and we REGRETTED to the maximum). *p.s my boyfriend didn't get the lava cake because of the bad experience. (Ronnie our server was OK) he would of been BETTER if he had proper training but I can't really blame him because the so called MANAGERS, Shift leaders or supervisors WERE NOT doing their jobs properly. 1) the hostess was wearing a " slippers " like are you at work or in your bedroom??? 2)she sat us at a STICKY table and the floor was dirty, and just dropped the menu to the table and walked away , didn't even say anything else to us. 3) WE MOVED to the next table 92 and it wasn't a smart idea because we could see how filthy the bar area was....papers on the floor, the broom and dust pan facing us and 10000 of "workers" walking by and not picking them up. YOU CAN TELL THERE'S ABSOLUTELY ZERO TEAM WORK OVER THERE. 4) Finally our server Ronnie came to the table 10 minutes later after we got sat . I HAD TO ASK HIM TO SWEEP THE FLOOR where my bf and I were sitting because it was gross..... * my boyfriend had the full baby back ribs and when the food came to the table, RONNIE didn't even bring an extra plate for the bones and Asparagus had NO TASTE whatsoever . 5) NONE of the 200000 "managers" checked on us to see if everything was ok ..they were too busy standing by and watching the game that was on. 6) a FOUR top came in and the hostess had them sat on the table in front of me and THEY POLITELY asked the hostess if they can sit by the window and THE HOSTESS REPLIED """"that section is closed" like WTF.. you're supposed to satisfied the guests. AND WALKED AWAY. 7) a girl was running food and she was screaming on top of her lungs, HOT DISHES, hot dishes from the kitchen to the bar....like don't you know the plates were hot before you even picked them up???? 8) BATHROOM WAS GROSS, PAPERS ON THE FLOOR ALL OVER, GARBAGE WAS FULL 9) some girls (WORKERS) were standing by the bar and taking selfies... and hostess walking with a drink in her hand while sitting people...VERY UNPROFESSIONAL. P.S we only saw 1 girl who was actually cleaning her section (sweeping the floor etc) that was the girl at the bar by the window) she needs to tell her coworkers how to do their jobs. THIS PLACE NEEDS TO LET GO ALL OF THE MANAGERS WHO WERE ON DUTY and all of the staff who was sectioned at the bar area including the hostess who was wearing the slippers ON SATURDAY NIGHT APRIL 15, 2017 . They seem careless and clueless. IT WAS OUR FIRST TIME TO THIS LOCATION AND IT WILL BE OUR LAST TIME. BECAUSE IF THE DINNING AREA WAS GROSS I WONDER HOW THE KITCHEN LOOKS LIKE. read more

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Terrible service and terrible food. Just left this restaurant.... for the first and last time. Our waitress was rude. Didn't catch her name but she got part of the order wrong and was unavailable and unpleasant. The queso was disgusting. Totally inedible. My chicken fajita was nasty. The chicken was gummy and they forgot to bring me the actual fajitas. Luckily, a male waiter passed by... black hair, tall, beard...I think glasses too and he was incredibly sweet and recommended a tasty dessert which was actually the one good part of our meal. I can't believe this place is still open honestly the worst 57$ I've ever spent on food. I'm assuming they get a lot one time customers that go in only because it's an option by the nearby theatre. With good options like cheeseburger in paradise, houlihans, burgerfi... etc... please do yourself a favor and do not go here read more

My experience at the Secaucus location is alreadyy great! Today I did the curbside pickup Next time I would just go up and pick it up because I think it's faster that way. The woman at the front door was super friendly and my order was corrrevr. read more

OK so the one thing that makes chili's amazing are the bacon cheese fries they are soooo good and mouth watering and they serve the fajitas while there sizzaling. read more

How do I start, i know. Have you ever been hungry after dropping a hard days work for the family at a restaurant? Then you know the feeling. First things first. Half a rack of ribs and broccoli was my order. After half my beard went grey the server is bringing out the food, she then proceeds to give my wife and son their food but as she reaches for my sons plate, there goes my ribs like a body in the Hudson River with cement boots to the floor. I get an oops, not even a sorry. Remember the broccoli? Forget about that i get fries so salty my lips looked like i was 90 after 2 bites. It continues, my wife had a burger that was so greasy the bun turned back to dough and my sons corn on the cob was cold as could be. After i received my ribs, if you want to call them ribs, since i didnt even need a napkin to wipe my hands after i consumed them let alone a wet nap the server disappeared to get my wife her Texas cheese fries that she forgot. Finally, i ask for the check and then im asked if i want the dessert that comes with my meal to which i reply no. "Would you like it to go?" She says. I reply "i dont even want it to stay forget about to go" I told my wife even if the dessert was something decent it would have been 3 times the taste of the meal. Worst decision to eat there, save your time and money let alone you stomach for the after party.... you know what i mean. read more

Said 30 min wait and took over an hour and I understand it's Covid but I watched people leave and the restaurant was empty when I went in. The guy host was terrible read more

Horrible service ! Place was practically emtpy and waited 30 minute and not one person came up to us. All the servers were no where to be seen. Looked for a manager and there was no one. Very upset!! Walked over to Houlihan's and was seated instantly. read more

The waiter was rude and awkward it was clear he did not want to wait on our table he kept cutting me off and talking over me it was horrible experience read more

Every time I come here I have a nice time. The food is good, the waiters are nice. The only thing is when its crowned they take longer to serve you. read more