TERRIBLE SERVICE!!!!! I waited for an hour for a burger and a salad that never came. The hostess sat us on the busy bar side with a family ... fine no biggie. The waitress asked for our drink order and we were ready to order. The kids made their order but we were undecided....ten minutes later she came back with drinks put them down on the table and walked away... okay...ten minutes came back with my children's meal and walked away.. 7 more minutes she came back to take our order. 15 minutes...I sat patiently as she passed by serving other guests. 2 more minutes came as she refilled my children's glasses... still no food.. my children are done eating now.. 8 more minutes ... still nothing, at this point I'm ready to go and no sign of my waitress or my meal. I literally have to walk up to the bar to ask the bartender to get my waitress because I want to leave. 5 more minutes and now another waitress comes with my food. I don't even want it now and refuse it and then my original waitress has the nerve to ask why? I wrote on the bill for the manager to call me- let's see how that works out. I should never wait almost an hour for food to leave a restaurant hungry! My husband and I went to the new pizza union ( STILL HUNGRY) and were very pleased with their service and the food was amazing! read more

Was seated near the kitchen. The doors were open, and the floor in the kitchen was littered. The service was ok. The food ok. Didn't have a warm fuzzy feeling walking in. read more

Very disappointing meal. It took forever for the food to come. No free chips and salsa while you wait ...I ordered the fajitas ~ paid extra for shrimp that was tasteless and soft ~ and that sizzling plate that lets you smell your food from across the room was barely warm, as was the food on it. The 3 flour tortillas had hard edges. Glad I paid extra for the rice and beans, because while also barely warm, they had great flavor! That was the only dollar well spent at Chilis tonight. Buh~bye Chilis! Too many better options in the area. read more

Was in the mood for some tacos. The menu showed us only 3 choices now. However the chicken rancho tacos were very good. Service was excellent as well read more

IVE BEEN COMING HERE FOR 3 years plus!!! NOW THIS PLACE A TOTALLY DOWNGRADED in quality & and service...I'm completely & utterly disgusted it's look someone used my ranch dipping sauce and placed it back in my To go container ...this is disgraceful!!!! read more

This review is based on the average of 2 recent visits. The first trip there, we had a really attentive waiter who recommended us great food. Really enjoyed the soft taco and enchiladas. The dessert, chocolate molten lava cake was AMAZING. So good we went back again for the same dessert. The second visit, we had to wait quite a bit for the food and everything was squished together on one plate so it got kinda messy. I think I would rate this place a 5 if the experience was consistent. read more

Just has an awful experience at this Chili's! I suggested this restaurant to my daughter because I had had a great experience at the Chili's in Wappingers and we were going to be in the Newburgh area. Total mistake! Everything was filthy, even my daughter's straw which had been in a wrapper. The only thing worse than the service was the food, which was inedible. We ate as much of the greasy appetizer (which came out after the meal) as we could and then left. The manager took care of our bill, which is a good thing because we couldn't even eat our meals. read more

Not bad for amended fast food. Wait service was very fast and efficient. Menu was fairly diverse. Food was not bad at all. The South West dishes were great. read more

Typically same thing. Seated in no time. The service was fast and easy. the at table that computer thing is great. You don't have to wait for the waiter or waitress to show back up it seems that they have a tendicy to forget about you. read more

Chili's - American Near Me - Newburgh, New York

Cannot complain about this Chillis. Only downfall is its in the ghetto so you have some trashy people every once in awhile. Amazing drinks as Well read more

Early this week, I was customer number one for the day. It took 25 minutes to get some tacos and an enchilada after my order was taken. Today, I came in and was seated at a table and waited 15 minutes for anyone to take my order before walking out. Lunch time should not have waits like those. I finally went next door to Longhorn. I will say, earlier in the week, when I was served, the food was good. Hence the two stars. It's a shame this place as most Chili's are good in my experience. read more

Amazing service fast friendly staff good food every time we go to the restaurant very professional the WiFi could be better but overall a hell of a lot better than Fridays read more

the food was ok but it just wasn't a good vibe like i'd definitely never go there again. it was like the only place open on thanksgiving tho so yeah read more

You go to chilis because you can typically get good food fast . Well don't expect to get that at this chilis !!! Me and my family stop by this restaurant on our trip from upstate NY It took about 20 min for somebody to take our drink order and we ordered appetizers that came out in good time but after giving our orders for dinner it took over 50 min to get it after asking what the heck ! And the food came out cold All the meanwhile a table right next to us stayed all messed up for almost the whole time we were there .Many of servers passed by but nobody did anything When somebody finally came after cleaning they left the dirty rag and bottle of cleaner right next to a customers head in another booth . If chilis corporate read these reviews it would be in there best interest to pay them a visit and RETRAIN EVERYONE read more

I have been a patron of this Chili's forever..... and for the past few months the service has been non existent...actually walked out twice due to the slow...inattentive service during the afternoon hours. Went 12 ish.....4ish..... sparsely staffed. Only orders to go were being completed. Today my boyfriend went and received the same poor service...walked out....again. Not going back. COME ON CHILI'S you used to be so good.....?????? What's up???? read more

The Staff are so friendly, and they work so hard to get your order and serve you on time. They make you feel at home, the food is very good and they cook it the way you want it. read more

The nachos were delicious having a slight enchilada flavor, the bacon burger was wonderful and filling and its toppings were crisp and fresh, the boneless hot wings were spiced just right and and we never had to ask for a single refill on our drinks. Our server Tim was attentive keeping on top of everything before we even needed to ask for any kind of assistance. Overall a pleasant dinner. read more

I always have a nice time at this Chilis despite some reviews on here. My food is always good and comes quick, service is pretty much always good as well. I try to avoid weekend nights because of business, but that goes for anywhere. Love the fresh mex bowls and the ribs are also really really tasty. Nice to be able to pay on the Kiosk too! read more

Would you like a nasty butch waitress with a tattooed arm sleeve that never smiles and looks like she hates herself and hates her customers? Want to have your significant other laughed at when they complain about poor service? Want to have your food come out after waiting 45 minutes and look nothing like it does on the menu? Want to request a certain table on the dining room side and be told all these table are dirty and be shuffled off rudely to the bar side with the herd of football watching beer chugging customers who would be happy if they were being fed out of the garbage, (which is what the food looks like)? Want to leave something on your booth cushion and because you were so upset and forgot it, walked back in and asked for it and get told they don't have it. Knowing they probably threw it in the trash? And lastly would you like to be made to feel like you are wrong for wanting good food in a reasonable amount of time and a waitress that makes you feel like you are waiting for bread and water behind bars? Then Chili's Grill & Bar is for you!!! Come on down to the restaurant that is proud to not care. That is likely to be out of business very very soon. For the modern crown that loves abusing each other and the help sticks together including the manager, because they are all 25 years or less. Customers are nothing more than a nuisance here. Sarcasm rules and good food is a cup of Ramen Noodles. The customers are a problem and they can't wait for them all to leave. Now that I have put a comical spin on all of this I will give you the honest truth. This is not a restaurant its a hangout for college kids. We were happy and smiling going in, then red faced and enraged leaving. No one cares here manger and probably owner included. They probably comp checks all day long. Its not only they are bad in everyway a food place can be, but they are disrespectful. This place was fine last year but garbage now. I love all kinds of food. I can enjoy a nice fine dining experience, Mcdonalds or what people may say is a typical place like this. Well let me tell you Chili's owner if you care at all. Friday's and Buffalo Wild Wings has you beat hands down. You should really do something about this. If I were to guess you don't care either. Very sad and very disgraceful. You should be ashamed. A compensated check doesn't solve everything. We were never told I am sorry. We were the problem right? That's how we were made to feel. read more

Our waiter was amazing food great everything was amazing! This Chili's has good food the desserts are so good You have to go to this Chili's

Girlfriend orders the Big Mouth Bites to-go after her and a friend are their for lunch. Her friend orders the same meal so she thinks it would be something I would like. After getting it home we find out that they basically didn't include the fries. We call to ask why and the person on the phone asks if we were given 16.5 ounces of fries. !?!?!? Are you kidding me? First, how am I suppose to know what 16.5 ounces of fries looks like. Second, are you really in the back with a scale measuring French fry portions? I can go to Five Guys and order a small fry and can't even finish it since it's so big, but yet Chili's is rationing French fries! The burger was dry and the meal was overall blah! Don't waste you money; I've had better burgers that cost much less than $10!!! read more

just opened, incredible food, large portions, good waiters, always busy, good bang for the buck

My family loves Chilis! The food is very good, the staff is friendly and the prices are reasonable. The best steak I have ever had is at Chilis...well seasoned, tender and always cooked to perfection. I also LOVE the spinach and artichoke dip. Honey Chipotle Chicken Dippers are wonderful too. read more

My family has tried Chili's 2 to 3 times and each and every time we've gone there the services been incredibly inadequate.. The last time there we had been in the area For apps and a drink. There might of been to the three other people in the entire bar but we could not seem to get the bartender's attention to get us a beverage ? read more

Chilis Grill & Bar in Newburgh, NY is great. Every time we go we feel at home. Very friendly staff especially Emmy. We always request her as our server if we see she is on..Thank you Emmy for being such a wonderful server at all times. read more

The food is pretty good. The service needs help. They are as slow as molasses.

Me and my girlfriend were in the mood for a nice warm cookie skillet with vanilla ice cream so we said why not go to chilies and get one to go. We got to chilies and requested the cookie skillet. We received the cookie and proceeded home to eat, when we got home we had to heat up the cookie and it tasted putrid and after 1 min and 30 seconds of heating the cookie was hard as a rock. I cannot believe that chilies had the audacity to hand out this cookie to such a loyal and kind customer read more

It's okay. I prefer the Chillis in Harriman. It is alot cleaner, faster service, friendlier people and better tasting food.

My boyfriend and I love chili's. But I will never go back to this location. I'll start with the positives: the manager was very nice. Other than that there's no more positives. This is the second time we had a bad experience here. We order he same salad we always get and she starts off with saying I can't get crispy chicken instead of grilled on the 2 for 20 which I do EVERYTIME. She brings the salads and they're tiny so much smaller than normal, the lettuce looks completely different like it's Romain mixed with iceberg. The Romain that was there was literally brown soggy and rotten. When I pointed this out she was rude and told me that's how it is. The chicken also tasted like bagged chicken from the store. It's normal so good! I don't want anything at this point but my boyfriend ordered the bacon ranch quesadillas which also are usually amazing. She goes "try them so I can see if those are ok" I'm a rude tone like we made up that our salads were rotting. they were soggy and barely had any chicken. When we were telling another waitress our waitress pushed her out of her way to talk to us . Again so rude. I've never had such a terrible experience at chili's and I will never eat at this location again. Here's the kicker, the employees including our mean waitress were starting laughing and talking about us as we were leaving. read more

The staff is great, food is amazing, and the atmosphere is very relaxing. My girlfriend and I come all the time. Everything is very affordable, they have great deals that help if your on a budget. Like an entree and appetizer for $9.99, or 2 entrees, an appetizer, and dessert for $20.00. I love read more

I love their Cajan Chicken & Pasta. My mouth starts watering just thinking about it. They have great appetizers, and all the staff is friendly and nice. It's a great comfortable place I'd always come back read more

The meals are delicious and filling. I love eating at Chili's because the location is great and it has a warm feeling to it. The employees are energetic and happy. I LOVE the baby back ribs and the mash potatoes. I always leave Chili's cheerful, with a huge smile and a full stomach. read more

My family goes to Chili's in Newburgh often, we have never been disappointed in the service and food. All the staff is very friendly and efficient, and the place is clean. The only issue we have is that the plaza that it is located in, there is limited parking on the weekends, however this has nothing to do with the restaurant itself. read more

Wish I could give zero stars. I have been to at least 6 different Chilis across the eastern U.S and this has had to be the worst experience ever. The food was pretty good but the service was absolutely horrendous. The waitress was so rude and snotty and treated us like we were a burden. I went to the bathroom when I arrived and the waitress asked my friend "I don't supposed you would know what your friend wants?" all rude and impatient. We waited 15 minutes for chips and guacamole while the waitress stood at the computer laughing with her coworkers and standing around while other waitresses brought out their appetizers. Lied about having runners for the food while we watched her bring everyone else their food- no runner in sight. Then after being treated like a problem the whole visit I was completing the online survey at the ziosk and she looks over my shoulder and got in my face about why I was dissatisfied with my visit. She proceeds to tell me that if I have a problem that I should say something to her - not asking if there is anything she could do to make our visit better. I told her I would prefer not to tell her and that I would leave a comment for her in the survey she proceeded to roll her eyes and walk away. Very upsetting meal- I wish I could revise my check and not leave a tip. Not a good Chili's. I work as a waitress myself and understand slow service to a margin but the waitress' attitude was very off putting read more

My family and I went there for later dinner on New Year. The waitress apparently wasn't happy to be there, but we didn't let it to bother us. Since my daughter ordered kid meal, she refilled her drink 2 times. The last time she requested, the waitress waited like 10 seconds before she acknowledged. When she came back with the drink, she implied we all drank from my daughter's cup because we didn't drink our water! She was very rude. Still we tipped her 15% as courtesy. After i made payment in kiosk at the table, it followed with survey. As i was half way filling out the survey, the waitress marched in and yanked it out of my hands and walked away. I guess she saw the rating i was giving and decided to stop it. This is totally unacceptable and unseen of. Also, what's the point of survey if the waitress can see it right away and take action before customers can finish it? I won't go back to Chilis anymore. read more