Pleasantly surprised by level of service & quality of food. The new shrimp tacos were super delish- ample portion of tangy & spicy goodness. Easy on the wallet too! They get you on the booze- my husband's margarita was $8 but my draft beers were less then $3. Our server was super enthusiastic, knowledgeable, and attentive. read more

Order was wrong went there and the Manger did nothing to fix it bad customer service food tasted like Garbage

Nothing spectacular. Definitely consistent when you're in between wanting food fast and comfort food.The servers are extremely nice and extremely attentive, they are definitely the best part of this experience! read more

Gone here for lunch with the girls plenty of times, service is extremely hit or miss. Some of the waitstaff are really friendly, others not so much. Be wary if there is a crowd since they always seem to be understaffed. Food is ok, though I find the Chili's in Lincoln to be much better, which is odd considering that it's a chain. read more

Horrible. Ordered a well done burger for takeout, came home to find a rare burger. Called the restaurant for a replacement or my money back and the most they could do was "send me gift cards". If you want chilis, I definitely do NOT recommend coming to this restaurant. The Chilis on Bald hill road in Warwick is much better. read more

Don't order the chicken fajitas for take out!! The chicken is not grilled it's microwaved so it ends up rubbery! Mine wasn't even cooked all the way through. I had a sticker on the container for a survey but my receipt didn't have the access code I need to complete the survey! This is the second time the chicken was like that for take out, there will not be another time! read more

we walked in at 10:04 on 08/15/2022 and the bartender or server whos section was by the bar (bald man) (Fred?) was so unbelievably rude! the website says the restaurant closed at 11 so we thought that we could dine in. he told us that we couldn't eat because they close at 10:30. I asked if it's 10:04 why couldn't we eat? I noticed there were two tables that haven't even gotten their drinks yet and he told me because they cleaned for the last 30 mins and they didn't want to take anymore guests. not only was the encounter completely unprofessional it made no sense at all. I asked for a manager and he said I couldn't talk to her because she was cooking in the kitchen. he proceeded to ARGUE with me until a server just agreed to serve us. we already knew what we wanted so we ordered right as we sat and left before the two other tables did. To make matters worse he walked by our table making comments about me and my date with the other co workers. I never been so blatantly disrespected by someone in this line of work. we are GUESTS you never treat people like that and tell them they are unwanted because you rather clean and end your night early. people like him make the whole company look bad. read more

Was just ok. Nothing overwhelming service was good. Food was ok. Just ok for being a chAin.

So today I went to dinner with a friend after work. Maybe 630ish and the restaurant was fairly slow. Server was super nice, we ordered. Different server brought our food. The unfortunate event was, the chicken fajita had a rather large piece of clear plastic within the dinner on the sizzling platter. How anyone missed that as they grilled onions, peppers and chicken is beyond me. The server happily removed my platter and sent out the manager named Gerry. He was nice and apologized. Said some things come portioned in plastic wrapping. Hard to really say much at that point I guess. He offered to replace my meal but I declined. He did comp me for what was sent back. I appreciated the handling of the situation on my end. The waitress (sorry I can't remember her name) was embarrassed by the meal served. I know things happen but I hope this was a learning experience and won't happen again. I plan to revisit in the future, just might take a little while. read more

they advertise all this tasty stuff on. their togo menu, when you order half of the items are unavailable, when you finally place your ordwr pick it up and go home only to notice its wrong they blame you for the mistake, never again, this location is horrible read more

Went there to eat everything was served cold to where the cheese wasn't melted it was horrible. And yes appetizers came out after we got our meal read more

I live just past Hope St, so this location is close to me and I'd like to take advantage of the location and prior positive experience with the chain - but it really is about a 2 1/2 star operation. Yes it has easy parking and a clean interior and fair menu. Unfortunately the food is mediorce. I went this past week because I was getting a flat tire fixed and needed to kill time close by. At other Chilis I had great ribs, soft, juicy - something that you savor and remember. So I gave a try with the split 2 combo deal with a salad. Poor. Dry, not at all succulent, no sauce with a poor salad. Prior time I gave it a shot I had a dinner salad deal - which was infinitely average and not at all repeatable. Wish it was better, but don't think it is. read more

This is the first Chili's that I ever ate at. I have always been very happy with all my visits there. Many of my friends love going there also. The food, service and staff are excellent. Because of the great experience here, I have also eaten in other Chili's when traveling on business and/or pleasure. read more

Went to Chili's on Smithfield Ave. on Mother's Day! Our waitress forgot to bring items we requested, never checked to see if we needed anything after she delivered our food, didn't clear away our dishes after the meal, and took forever to take our dessert orders. It got to the point of ridiculousness. So much so that one of the managers, after seeing us sitting and waiting for our dessert orders to be taken, came over and asked who our waitress was. She then went over to speak with her. As for the food, it's just okay -- nothing spectacular. read more

I had what I thought was a pretty yummy salad. Spent the entire night up with food poisoning do not think i will use this location again

Tried to go there last night but it didn't work out so well. We were sat down and our waitress introduced herself and told us she also had a partner helping. Got our drink orders and then came back and told us Brian would be taking our order. We sat there for around 20 minutes and were ignored. Clearly could tell this Brian was too worried about socializing with the other guests then to come take our order. After a couple looks at us from the original waitress she did nothing. We'd decided this guy wouldn't be worth our time and walked out. Upon getting to car we looked inside and saw a manager right at our table which was by the window. Can only imagine what happened. Ended up down the road at chelos. Perhaps we'll try again sometime. read more

Had take out. I ordered chicken fajitas, and was thoroughly disgusted. The best thing you could say about the chicken was that it was cooked all the way through-other than that, it was slimy, salty,and the veggies were overcooked. The lettuce they gave was wilted and the sour cream was warm. The "chips" and salsa were greasy and soggy. The best part of the meal was the Walmart brand salsa I used instead of the watered down ketchup/bile mixture the chips came with. I WILL NEVER EAT HERE AGAIN. read more

The staff at this Chili's cannot be beat! The manager and bartenders always go above and beyond to make sure that we know they recognize us. Service and environment make us keep coming back week after week. The Manager has personally come up to speak to us on several occasions and thank us for our frequent visits. It's the little things that can make a chain restaurant one of your favorite spots to go :) read more

We just love your bacon burgers.....by far the best burgers in town...combine with some cheese fries and we're talking. We frequent the Chili's in our area quite often ( especially whenever we have a craving for that thick cut bacon) but, we have visited other Chili's on vacations and such and the food is always great...to date there hasn't been a bad instance. Thanks for being a very reliable dinner spot for my family. read more

I have gone with coworkers after a hard stressful day at work, and we unwind with drinks and laughs. Appetizers are the best! It lets us spend time with each other outside of work, and to relax before heading home, and starting another long day at work. read more

We went to Chili's last week for a class evaluation project. We were pleasantly surprised by our server, who turned out to be the assistant manager and provided excellent service. We were promptly seated, and delivered our drink order within minutes of ordering it. Our food came out sizzlin' hot, and delicious as always. With many great options at a great price, Chili's is always a great choice! read more

Possibly the worst Chilis in RI. The young male manager is a joke. Ordered 3 nachos of which all were cold. Didnt complain because we bought beers to wash them down. I was served my food before my drink I ordered. Dont eat here unless you have to. read more

So my friend and I went to this particular location on Friday only because it was a central location for the both of us since we live opposite from each other. So this location was easy to get to however getting into the plaza was difficult it was so dark in that area that I missed the entrance had to go around onto north main street. I got into the waiting area I sat down and the seats were dirty and sticky as we were getting ready to be seated had to go around a tray table full of food. the table was filthy as well as the chairs. the waiters appearance was filthy. the waiter spilled my sons soda on the floor and no one bothered to clean it up and it was still there after we left. My friend used the bathroom said it was so dirty that I didn't bother to use their bathroom because of what she told me. My family and My friend all got sick from the food that night I will never again go to this location its nasty and dirty! read more