Cordial, friendly and prompt customer service from Hostess and Server. Three Chicken Enchiladas caught my attention. Enchiladas tasted yummy with crema. An entree that is better left alone. One mistake I made was accepting an option to pay for sour cream and guacamole and poured both condiments on all three enchiladas which resulted in a heavy taste and protruding belly. I learned next time that less is best and goes a long way for this meal. We sincerely appreciate that our server went above and beyond. I will be more discerning in my choices of ordering a meal. This experience will not stop me from returning. read more

Chili's - Three Chicken Enchiladas + Mexican Rice + Black Beans + Sour Cream + Guacamole - Tex-Mex Near Me - Mililani, Hawaii

Awesome service and delicious food. I recommend country fried steak and the salmon. My other family like their steaks and burgers. read more

Chili's - COUNTRY FRIED STEAK. - Tex-Mex Near Me - Mililani, Hawaii

Nothing like ordering a 26 dollar item for them to forget the best part! Ugh. I hate when restaurants forget the sauces. My steak fajitas were crappy with no sour cream, salsa, and guac because they forgot to give it to me. read more

I'll preface by saying Meghan, my server was fantastic and the bacon cheeseburger was cooked perfectly med-well, with delicious fries. Now, the COVID mask madness needs to stop. I was asked to put mask on to go from outside to an outside table. LOL! Asked hostess to clean filthy table please. The pic is from my cleaning of a table corner to feel comfortable enough to eat. Not sure what's more dangerous to my health - COVID or the dirty table. See the irony?! read more

Chili's - Tex-Mex Near Me - Mililani, Hawaii

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This location is my go-to for convenience and service. I have been here over the years for several occasions including farewell luncheons, birthday celebrations and just because. So far, I haven't had a bad experience. I have tried several of their items and they are all delicious. They're all packed with flavor, it's like a party in your mouth! Some of my favorites are: - Triple Dipper - Chips & Queso (plus salsa) - FYI Yelpers, check-in to Chili's and you get this for free! - Original Chicken Crispers - Quesedilla Explosion Salad - Smokehouse Combo - Old-timer with Cheese - Texas Dry Rub Baby Back Ribs - 1/2 Rack Their portions are huge. Whenever I go here with my parents or my other half, we usually order our dishes and share; sharing is caring and what great way to sample different dishes! We always order the Chips & Queso as an appetizer (which again, is free when you check-in on Yelp), and that's always enough for us. We never have room for any dessert, which is delicious too by the way, since we're full after eating the main dishes. Be sure to save room for dessert if you can. Their Molten Chocolate Cake is delicious! read more

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Why even have an outdoor dining area if the restaurant won't allow customers to use it during a pandemic in the warmest state on a crisp 70 degree night? I feel bad for the servers here - while they diligently wear masks, us as customers don't have them on because we are eating and drinking and chatting with our party. Masks are most effective when all parties are wearing them, not just the servers. Absent that possibility because this is a dine-in restaurant, Chili's could mitigate the risk to their servers and ultimately all of their customers (if their servers unknowingly become/are infected) by opening up the outside dining area. If it's a staffing issue - buy heat lamps and make the only dining area available outside. Outside of that, the food was typical Chili's fare. Solid, if unremarkable. The beer though - that was flat for the two draft brands that I tried. It tasted like it had been on tap since the shutdown began in March. We were looking for a not super crowded place to have a few beers and some pupus in an outdoor setting. Chili's failed that, so I will not be returning there. read more

Walked into chili's to be greeted and seated into a booth that we asked and received. Next the waitress was very generous to wait on us since we were taking forever ! She was in top of things and we loved the food! We got an wings as an entree and since I checked in got more food stuff like free chips and cheese! We also ordered their cookie and and ice cream! We just came by for a quick bite and it was delicious ! The place is nice and clean. We came by because it was convenient and glad it turned it the way it did. Loved their different stuff they have on the menu now since it's been a while since I've been to chili's! We will gladly go back especially for Happy hour ! Such god deals Monday-Friday around dinner time read more

Great queso! Service is a 6 out of 10. My son still loves it here tho. I'd hire more waiters. The food is good, not great but good. read more

Chili's - Tex-Mex Near Me - Mililani, Hawaii

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Absolutely love the fast service and kind atmosphere at this Chilis. Thank you!! Super quick service and very tentative to my needs. Food is great as well! read more

Chili's is what Chili's is... a great place to get some American food and watch TV. The little TVs on the table are a great way to keep the kids occupied so you can chat with the wife... of maybe catch up on a few emails yourself. Mention you write Yelp Reviews and you can get some free chips and queso dip. I really loved the Mango iced tea... so sad I cannot have sugar anymore... stupid Diabetes. My wife and I absolutely love the fajitas. My son loves the cheesy bites. Now I eat off the heart healthy menu. I know - you did not know they had one did you... well - they do. So - come one, come all... get some good American Food in your belly and say thank you to your waitress.. read more

Chili's - Tex-Mex Near Me - Mililani, Hawaii

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It's been a while since we came out to eat anywhere but we decided to take the kids out & treat them to Chili's. They love Chili's. Wait time wasn't long, the place isnt crowded & I loved that they take COVID seriously. But I want to shout out the employee JAYSON!!! He made us feel comfortable, super friendly, & awesome awesome service. Thank you Jayson! Will be back again. read more

It was beautiful rainy day. We were rained out so we decided to to come to here for cocktails. everything was fine until we were asked to leave due to being too loud. After we paid our $400 some tab. We were by the bar area and ran into friend thatbi havent seen in 30 years. so yes emotions was high. None the less the tact and edicate used by that the bar staff was not up to par. Would recommend chili's after me recent experience. I would say "No!" Even after paying the the bill and tipping over 20% We treated the way that did the management and employees there feel that they are entitled and dont realize that they chose to be in the service industry!!!!!! read more

I don't normally come to this location but I ventured out this way to meet up with a good friend that lives near by. Lots of parking. We were seated right away and brought waters. I got a glass of wine and some ribs. Sometimes when you go to a different location, the service is not the same. Or the food was not quite the same. Or that one something was just a little different. Well it was nice to know that I didn't need to expect anything less of this location! Food was good. Service was good. And my lunch partners were even better. read more

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Great for my pregnant friend. She's really pregnant and she loves sitting at the bar. read more

Chili's - Prego - Tex-Mex Near Me - Mililani, Hawaii

It had been nearly five years since my wife and I ate here because of poor past experiences, but last weekend we were out all morning and needed to grab lunch, so we decided to give them another chance. I'm glad we did because they seem to have turned this place around. We were seated promptly (which had been an issue), our server was attentive (another past issue), the restaurant was clean, and the food was very good. With the lack variety in Mililani, it's good to have Chili's back on the list of places we can choose from. read more

I work across the street from the Mililani location. Needless to say my husband and I eat lunch here probably more often than we should. The servers are always friendly and the food is always delicious. And the lunch prices are fairly reasonable. Today my buffalo cauliflower wasn't cooked right twice in a row, but I had to leave to go back to work. So I went back after work to talk to the manager to let him know. He did great! Alex took responsibility for the mistake. Made me a fresh batch and personally oversaw the cook to make sure they were done right this time. He then compensated me by returning my money for the original purchase and giving me a gift card for the next time! The hostess offered me a drink while I waited for my order to be remade. All in all, great job guys!! read more

Food was great! But service was horrible! The worst service I ever had! By Cody! First off our starter we didn't get! And the the kid's food didn't come out until last! And we didn't even get offered any more drinks! And when asked for take out containers we didn't get it only from the manager we got it! And he basically threw our extra sauce onto the table that it spilled and then he asks if we have a question as we were looking at our bill and I said yes and he just walks away! And then we tell him if we could have a printed copy of our bill and i watch as he went to the pos system and walks away and then he walks back to the pos system and finally prints our bill out! But I had to ask for the manager on 3-4 different times! Because he tended to the other tables around us! But I felt like because we weren't his nationality he didn't care! read more

Always exceptional service!! Both Mike and I a from Mililani so it always feels like home when we come here. This is our favorite Chili's, not because we're from Mililani but because the food is always great and the service is on point.. Chili's is a great family restaurant. They have an awesome menu for the keiki (kids) and pretty sweet HH and lunch specials! It's mandatory to get the chips and salsa and with your checkin on Yelp you can get a FREE Queso and chips with bottomless chips and salsa! L O V E ! I'm addicted to their Quesadilla Explosion Salad, I order it without cheese in the salad. To me it just taste wayyy better! This salad is a perfect combination of so many different flavors! It's sweet, tangy, & spicy! You've got beans, corn, peppers, tortilla strips, moist chicken strips! It's just awesomely amazing! Mm mm mmmmm!! Each table comes with a kiosk which you can order off of, play games on (small fee, great for kids), search for deals, and pay your bill! Super cool! If you ever have room for dessert indulge in the molten cake! B O M B !!!! Specials on different flavors change throughout the year. I never tried one I didn't like. It is huge and definitely shareable! Paradise pie was another fave of mine but they longer have it - boo! Jk! I still love CHILI'S read more

Chili's - Quesadilla Explosion Salad, no cheese on top - Tex-Mex Near Me - Mililani, Hawaii

2 stars because our orders were mostly correct, but the quality has gone down hill and service was subpar. We had to ask specifically for napkins, silverware, and refills. We were never asked if we needed boxes. The chicken fajitas were clearly not seared and tasted microwaved and had no flavor at all. We went outside of a normal lunch or dinner rush so the server wasn't busy. When she did check on us she asked "are you still doing ok" which seemed like a leading question and ironic considering we had food without silverware to eat it with. Unlikely to return. read more

We keep trying to give this place "another chance". The corporate atmosphere is there; the bar, Televisions and what have you. The staff is nice, most times. We've always had trouble with the food. We either get the wrong order delivered and no one comes back until they realize that it was taken to our table by mistake or it comes out and just doesnt slightly neat our expectations. The only thing memorable was the steak quesadilla. Maybe we will try this place once again.. maybe. read more

I love the chips and salsa. I come here for the fried pickles. There are two places in town that have fried pickles - chili's and Dixi grill. read more

Chili's to me is a hit and miss when it comes to service. The food is basically the same if you visit different locations. The only difference is Hawaii has RICE.. YAY! So this review is based on Customer Service and my experience. I've visited a lot of locations and the service at those locations were not up to power. However, when I visit Hawaii this specific location is the BEST! Centrally located in Mililani Town Center you're able to eat then watch a movie or shop at Wal-Mart. I personally like Mililani's location because the front hostess staff is so kind when you walk in. They greet you with a smile and makes it a more welcoming experience. (Love it that they open the door for you) I had a dessert and a Margarita Presidente. My server was Cassey. Cassey is absolutely the greatest. She recommended great desserts and of course poured my drink into my glass for me. She checked up on our table several times to make sure we were having a pleasant evening. If you go there ask to sit in Cassey's section and tell her that Nette sent you. She is one of a kind and I know she will give you the best customer service ever. Such a pleasant and happy smile and very attentive to your needs. Thumbs up to Cassey and the staff at Chili's Mililani! read more

I enjoy going Chili's Grill and Bar. It's one of those places where it feels like it's a Friday at the end of a crazy work week. It's always busy here. No matter what time of day or what day of the week. This place always seems pretty packed. It's crazy. I like coming here with friends or my husband or even my husband and my inlaws. It definitely is a noisy environment, which I have to be in the mood for. The outside area looks pretty nice, but we've never dined outside. Come to think of it...I don't think I've ever seen anyone eating out there when we've gone. It does look nice, though. I always get the steak fajitas. They're pretty good, actually. I've eaten fajitas at Mexican places and didn't think they were as good as Chili's. I guess I just love the veggies it comes with. When I'm not that hungry, I order that grilled lime shrimp. Apparently, I can just order that as a side and then add veggies like broccoli. Inexpensive meal right there. I try to save room for dessert, because I just love the Chocolate Molten Cake. So sinful. I love it! Glad Mililani has a Chili's! read more

I like coming to this Chili's in Mililani. We have a great server named Alika. She's the best! She takes great care of us. Also we're enjoying Chili's new Mexican menu. I had the choice of three from the Mexican entree menu. My dinner included a hard shell chicken taco, beef enchilada and a sour cream chicken enchilada with black beans and coastal rice. It was all good. read more

The first bartender was nice and attentive, however the replacement was bad. His first pour, he reused the customers glass, and touched the glass to the Blue Moon tap... I will stick to bottles. read more

My favorite Chili's location on the island. Waikele has let me down several times lately and finally... no more! I will only go to the Mililani location, and each time I've visited, it has been great! Located in the Mililani Town Center in between Taco Bell and O'Reilly Auto Parts. There is parking in a private lot off to the side as well as in front. If you go for dinner, it could be very busy. We went during lunch and there was a ton of parking available. I've been craaaaaaving a burger. I know there are many joints on the island that people will swear has THE BEST burger, but I find that Chili's has THE BEST burger I've eaten! YES, Chili's!!! So on Mother's Day, the BF took me to Chili's for lunch since I had my burger craving... Upon entering, there were 2 hostesses and a host at the podium. They all warmly greeted us, and I was given a pink long stemmed flower and a "Happy Mother's Day"... awww how sweet!!! (hey, I am a Mom! To 3 babies! 3 four-legged babies!) We were shown to our booth and our server greeted us literally less than a minute later. Her name was Rainynoell. She was very friendly and efficient... and full of smiles! We started off with the triple dipper. The BF likes the southwest egg rolls, I LOVE the chicken crispers, and we share the bone in buffalo wings. The appetizer arrived fairly quickly and the items were hot and fresh. Ohhh how I LOVE LOVE LOVE the chicken crispers at Chili's!! For our main meals, the BF ordered the southerwestern BBQ big mouth burger with fries. It comes with cheddar cheese, onion strings, thick cut smoked applewood bacon, and he added the avocado. BBQ sauce is on the side. The burger was cooked to a perfect medium and it was JUICY!!! http://www.yelp.com/user_local_photos?select=-lnTSrhIe0nIEBHT0DoSyQ&userid=IXdmrbRu0veA-OuaP0URwQ I got my FAVE. Mushroom swiss burger... adding on bacon and avocado with fries. The burger was HUUUUUUMANGOUS!!! It was cooked to a PERFECT medium and it was SOOOOO JUICY. There were SO many strips of bacon and a GENEROUS portion of yummy sauteed mushrooms. I was in heeeaavveeenn!!! http://www.yelp.com/user_local_photos?select=xNdMMO8TMfj-lEGxRLYWlA&userid=IXdmrbRu0veA-OuaP0URwQ For dessert, we ordered the oreo molten cake, but to go since we were SO full! It's very sweet but VERY delicous, a must try for any Oreo lover (sorry, too hungry and forgot to take the picture at home!) Other servers came by to fill our strawberry lemonade (although only half empty)... YAY for teamwork!... as did a male manager... impressive! A female manager stopped by to see how our lunch went and gave us a $10 off coupon for our next visit, and she wished me a Happy Mother's Day as well. All in all, EXCEPTIONAL service (from everyone), OMG YUMMY DELICIOUS HOT MADE TO ORDER FOOD (oink oink!), and an AWESOME experience for my Mother's Day lunch!! 5 stars!!!... and I will be back for more crispers and that burger!!! read more

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Another great experience at Mililani Chili's. My honey and I were in dire need for some adult beverages and I remembered that I had a $25 gift card. Round 1 of drinks....freezie! We visited on a Thursday night around 7:00 PM and surprising there was only a five minute wait. Our server greeted us quickly and helped me decide on what I was going to eat. Apparently I haven't been to Chili's in forever because I didn't know they had burritos now! I ordered the Smothered Carnitas Burrito and that thing was humongous. I got about halfway through before I tapped out and decided to eat the second half for lunch the next day. Be sure to check in on yelp for a free order of chips and queso! Man, gift card, free appetizer and a mondo burrito....happy girl! read more

Chili's - Look at that! Yummm - Tex-Mex Near Me - Mililani, Hawaii

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I'm generally not a huge fan of chain restaurants, but sometimes you want something that is familiar and with my parents and son visiting from the mainland, familiar was just what they needed after a day trip to the North Shore. I would have preferred a loco moco, but visitors demand sacrifice. The service was good, not great. However, compared to Ruby Tuesdays (a comparable chain restaurant), the service as fantastic (the service at Ruby Tuesdays is HORRIBLE). The food was better than I've remembered in the past, but super overpriced. All in all, it's worth another visit the next time the family is in town. read more

The food is fairly consistent, like any other Chili's location, but the last few times we have been in the restaurant the service has been noticeably sub-par, particularly in terms of the wait. We stopped in for a quick lunch and placed our order for the fajitas, and then endured a 45 minute wait before the food arrived. When the food did finally get there, it had been sitting in the kitchen so long that the platter was no longer sizzling. During our wait, we noticed that several of the other tables were getting very slow service as well, to the point that one man went looking for the manager to complain about how long they had been sitting without anyone taking their order. They need to either increase their staffing levels or not seat so many people at once, and possibly consider using food runners to get people's food out to them more quickly. read more

How in the WORLD does this place have like a million people all up in their grill on almost any night of the week? Seriously, besides the huge onion blossom and the mediocre burgers this place really doesn't have anything besides a liquor license and a semi fun atmosphere. If you want to catch a game, cool If you want to have a few beers and pupus, cool If you want to eat something with a alcoholic drink, cool If you want to have a good meal with family and friends then it will be far fetched to find something on the menu that is not covered in cheese, deep fried, and/or drenched in some kind of sauce. I want to say it is a hit or miss but I really haven't had anything memorable to write about here. Chilis, I don't know how you do what you do, must be some kind of crazy something something in your food.... 074/365 dunnowhattosay yelp challenge! read more

So. Nothing crazy special. Child friendly. The staff seems half attentive, the price is high for the quality of food (in my opinion). The last three times I've been to this location my order was wrong (and no I don't have crazy requests lol)! But, lost of parking, they ways fix their mistakes and again child friendly (That's a bid deal for me). read more

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Service was amazing. Come on Mondays for the best service, ask for Jason. Not only was he consistent on checking on our table but also made sure that all the food we ordered was correct read more

We were in the Mililani area with my sister & brother-in-law when we thought of having some drinks... Luckily, my "steak and potatoes" brother-in-law suggested this restaurant. After directing us here, we saw there was a crowd outside the door AND lo' and behold, it was Still Happy Hour! We were greeted with a smile and waited for about 5 minutes before we were promptly seated. I guess the crowd outside was a large group waiting for a party. Service was quick as our beers were frosty in the mugs. We all ordered the Triple Dipper plate. Oddly, we all had the same selections; sliders, artichoke & spinach dip and honey-chipotle chicken. The sliders were done just right, still a bit juicy but cooked medium-well, the chips & dip were okay, and the chicken was a bit over-fried. Good points were the friendliness, quickness and accuracy of service. The beer was icy-cold and quenched our thirst. Food was a bit boring and mediocre. I had higher expectations for this family restaurant. read more

Typical chain nothing special . I called in a to go order and the lady at the counter was pretty friendly . She offered me a drink while I waited and the water I chose was refreshing and delicious. The food came about 20 minutes later. I'm ordered the triple dipper with big mouth bites , honey chipotle chicken crispers , and the southwestern egg rolls. The big mouth bites weren't cooked all the way through which was unacceptable seeing how small they were and how long we waited , the chicken crispers weren't fresh as they should've been. The southwestern eggs rolls were pretty good but they left them which is not usually how they do it . The ones I've had previously were always cut in half . My hopes weren't very high fortunately , I just wanted a quick bite . read more

We usually go the the Chili's at the Kahala Mall Shopping Center location as it is right down the street from where we live. This time we went to the Mililani Shopping Center location on Meheula Parkway as a friend of ours lives in Waipio now. First time, here the layout of the place looks the same as the Kahala location and it's feels comfortable being here. Even though it's in Mililani. We ordered right away. The young girl waitress was friendly and helpful. Our food came out shortly after. It all looked good and tasted good too. We ate and enjoyed all the food. Then we left as to go see a movie after dinner at the Mililani Theaters. read more

Chili's - Monday May 6, 2019 - Tex-Mex Near Me - Mililani, Hawaii

So disappointed. You would think i went on a weekend night with how busy they were acting. My family waited at the table for over 15 minutes just to br briefly greeted abd told they were really busy. Umm ok.... i get it. Ive been a server but 15 minutes to greet?! At least have another not so busy server bring waters over. There was a free queso for uding the Yelp check-in which was way cool. The food was average. Nothing special and exciting. I mean cmon its Chili's. After waiting for an extra Ziosk my kids were pleasantly entertained. As a mom i swear those things are worth every penny!!! Overall i was very disappointed with the slow service. We were there nearly 2 hours and didnt even get desserts or coffee after. Just simply took forever. read more

Chili's - This was the beef queso- tasted like beans- average. - Tex-Mex Near Me - Mililani, Hawaii

The first time me and my family came to this chilis we weren't so pleased ! We have a stroller and we asked to be seated out of the way ! And the lady then sat us in the middle of booths while other people was still being seated having us to move the stroller 3x ! Then another guy came up to us and told us that we needed to put the stroller off to the side while he seen my 2 month old sleeping in it ! We asked for our bill and left ! Told myself we would never eat here again ! The place is clean and nice they have music playing also ! It can get pretty loud inside ! Mostly family's and groups of military in the day 2nd visit to this location I came with my family again and they sat us immediately ! That was nice ! The food was great ! Server was nice as well ! 3rd visit was wens June 28th 2017 and let me just say that the waitress TIFFANY was outstanding ! She was in the same zone and OUR waitress but helped us a bit more ! Where I can't even tell you her name because she didn't really check in with us to see if she was fine TIFFANY Helped us the most ! Although when receiving our food it was COLD we waited for 10 minutes before asking for another server to help ofcourse in that case it was TIFFANY , she quickly got our food situated and it took about 15 minutes which was nice :) although our original server didn't really help us we still have her a tip ! We also have TIFFANY a tip :) ! Thank you again to TIFFANY of Mililani chilis ! Best waitress hands down ! Such a great personality also friendly :) looking forward to your services again ! Today ! We walked in waited 30 minutes to sit due to the kitchen being backed up , the lady taking our order seemed like she was in a rush when there was NO one but us in the area ! She got our drinks and then our food squared away everything was so quick but waiting to sit ! In all situations I ordered the burger bites and French fries which is so yummy !!!! They also have these pickles in a certain sauce for all you pickle lovers it's a must try :) the chocolate molten lava cake is the reason we come to chilis :) ! read more

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UPDATE: so after posting my review, manager James has contacted me via yelp explaining that it was a miscommunication (or lack of communication) at the time and has reimbursed my hubby and I via gift cards. Glad that the manager had taken time to properly address the situation. I'm willing to keep giving Mililani location a chance. Way to go James and thank you for reaching out to me! Hubby decided to order take out Saturday night and all we wanted was a molten cake thing and some cheddar bites. While the cheddar bites had no problems with it, I'm here to talk about the "molten chocolate cake" First off, I'm pretty sure if something is molten isn't it supposed to be warm and melty? WRONG. Our "molten cake" had a FROZEN middle. -___- every time we come there's always something going on, if it's not one thing it's another. Pretty sure my Mililani chilis days are over read more

Only hot food we received was the queso. Forgot both of our street corn twice. I was honestly pretty upset that I payed money at this place

My wife and I dined in Chili's here at the Mililani Towne Center on 15 July 2023, and we thoroughly had an awesome experience! Our waiter, Makena, was truly outstanding! Within five minutes of being seated, Makena came to our table and took our drinks and order. Our food arrived within ten minutes, and he repeatedly came by our table to check up on us. After being treated horribly at the California Pizza Kitchen, we departed upset after being ignored and not served within 30 minutes of being seated. We decided to dine in Chili's, hoping for better service. Needless to say, Makena certainly delivered and did an absolutely fantastic job! He certainly turned a bad evening into an enjoyable and excellent one! read more