Horrible customer service, no host at the front to take my name down when I arrived. When they came to the front to take names they took someone else's first before mine, I told them we were here first and still seated them first. Never returning to this poorly run chili's, Mansfield location is far better and much more enjoyable experience. read more

I was initially optimistic about this location, but at this point when I bring up going to eat somewhere this place isn't even considered because I have had multiple horrible service experiences here, and it is a somewhat infuriating waste of time to go in here and try to be served food. Twice we've gone by for dinner and stood in the doorway and nobody even looks at you or acknowledges us (there was nobody else waiting). We stood around like awkward school girls for a while and eventually left both times. Another day we wanted to get something additional after we'd already closed out our check and the server threw a temper tantrum, and we ended up leaving instead of getting our order. ANOTHER day I naively thought "I'll get takeout." After I placed my order online I went to the restaurant and ended up having to sit in the parking lot for 30 minutes because "the kitchen gets really busy at lunch time." I looked behind the checkout guy and every table was full. Take away this place is understaffed and too small. read more

It's unfortunate when you have management seating with the customers while one guy tend to multiple tables. When we arrived several tables dirty with food particles on the floor. I felt sorry for our waiter. He did the best he could. Probably won't be visiting the restaurant anytime soon in the future. read more

Our curb side order was suppose to be ready at 2:27, it's 2:49 and still waiting!! Went in to get my food, people standing at front, waiting on table called the restaurant to let them know they were waiting. Where the heck is the management!! Had to reorder onion petals, the guacamole was sour. The big boss burger my husband ordered, no cheese, lettuce or tomato, didn't get the chips and salsa I ordered. I'd understand if they were busy, this was not the case. read more

It looks small from the outside and guess what, it's small on the inside which creates a weird vibe! Its an open floor plan compared to all the other chilies I've been to which is a little weird. Customer service is good along with the food. read more

Visited this location yesterday. Service was OK but the server refused to ring up our Reward from the app. Failed to explain we needed to log into the tabletop computer with our phone number. We asked for a chips and salsa to go that came free with our membership at Chili's. He brought the chips and salsa and then charged us without telling us they were NOT free. We asked he take it off the bill and he took the chips and salsa away while we were still sitting at the table. Pretty embarrassing. This location does not care about their customers. Will drive to Waxa next time. read more

This is second time I been to this location I have gotten quesadillas and there was a piece of metal in them

Service great, staff great. Everyone is so helpful and teamwork is amazing here. Food hot and fresh

I ordered curbside been here for 20 minutes waiting bc of no more designated spots for curbside. I've called twice to advise them of my arrival as they instructed. Nia thinks putting a customer on hold means we can't hear the mess they talk about having to deal with not only a paying customer but one who tips 20% of which I hope she understands is a choice! I've worked with customers for 30 plus years! This is unprofessional and highly unacceptable. I can go to any number of places and get better food, service and less attitude. I would highly recommend in this time that leaders lead!!! This is a problem acknowledged by the guy that brought my food asking me specifically what I heard. He admitted to being present and just wanted to know my next action. Well here it is!! They talk about paying customers for asking simple questions when they think we can't hear them and they've dropped the ball!! Never again! What a shame. Restaurants are fail read more

Chili's - Why is there one asparagus in a dish that shouldn't have it? Also what is that ugly mystery meat they call beef??? - Bars Near Me - Midlothian, Texas

I called chili's about 15 minutes away from the restaurant so that by the time I had arrived my food would either be ready or very close to ready so that I could get my kids home after a long day. When I walked in.. still on the phone she asked me what was the name for the order. The phone wasn't even ringing. This isn't the first time this has happened. I've worked in the restaurant industry for 10 years and my manager would have answered the phone after even 5 minutes. Poor management. read more

I'm sorry, but this Chili's is filthy. I could understand given the staffing shortage most restaurants are dealing with, but there were 17 tables with old food, un-bussed, while workers were sitting at tables on their phones. The floor had so much grease on it that it felt like walking on ice. And the bathrooms clearly hadn't been tended to recently- no tp, overflowing trash. Our town has so few places that we need to demand better quality here. Unacceptable! read more

I took my granddaughter and daughter to Chili's in Midlothian, off 633. I think it's somewhat new. I love Chili's food and atmosphere most of the time.This weekend I had a lot of issues . I ordered faitia sizzler ,chips,queso dip,hamburger,chicken strips ,fries and cheese sticks. Of course drinks. First I never got my cheese sticks ,they should have came first with the chips. I didn't get refills on drinks , I did get one extra water because I had to ask for it . Let me explain the sizzler was way to spicy for me to eat I did eat the beans and rice,some shrimp. All the rest was way to spicy so was the queso. I sent the queso back told them I couldn't eat it. My whole meal was not enjoyable for me the others with me liked their food. I wish I could have a sizzler fatiea meal with no spice so I could eat it. I spend $90 bucks about $30 of that was my dinner . I would like to be compensated for my uneatable meal and my drink that I didn't get refilled ,just mine. Everyone elts loved theirs. I love Chili's but don't like wasting money and time and not be able to eat. Thanks I give my food and my mouth burning for an hour 1 star . The whole Chili's time 4 stars . read more

I was expecting the real Chili's experience we stopped in for dinner the atmosphere was as you would expect kind of noisy but that's to be expected take us a little while to get seated even though it was not full what we did get sat down the waitress was nice we ordered our drinks it took forever and a day to get our appetizer out I had to ask another waiter for refills on the chips and when my food did come out it was as if they had left the chicken under the heat lamps for hours and just poured sauce on top of it was extremely disappointing and not at all what I would expect from an up-to-date and brand new Chili's I will not be coming back to this restaurant until they upgrade their attention to detail and fresh food read more

the FOOD was horrible!! The servers were awesome but the chips had pools of oil on them, the cheese bites were so greasy we sent them back (and we have NEVER sent back food!), my chili was so burnt and thick it seems it was scraped from the bottom of the pot after sitting there all day (or longer), my husband's steak was not cooked even close to evenly (ordered medium rare and some spots were bloody and some where well done)- overall VERY disappointing meal. Will NEVER return to that location, or probably any other locations after this experience. When the iced tea was the HIGHLIGHT of the meal, you know you picked the wrong place to dine! read more

Well, to start with its rainy and cold, I felt like having an irish coffee. The server had no idea what it was. When I told him coffee, irish whiskey. He was gone for 5 mins came back and said they dont have "irish "whiskey. I asked what whiskey they do have, another 5 mins gone, comes back says we have many canadian whiskeys. I said sure that will work great. His response and I quote" the bar is really swamped and way to busy" I asked, too busy to make a coffee and pour whiskey in it?. Too busy to make a drink?" His response"yes mam." I was like "they are a bar. And they are too busy to make a drink." He again said - yes mam. Only my second time here. Probably my last. read more

I order the Country Fried steak was the worst steak in my life time. The meat was like chewing rubber. The manager Apologize and ask me what would I like too replace meal. I ask for a hamburger since I with friend but if I want a hamburger I would have went to Wendy. I pay 12.00 for a hamburger I didn't want.You loss me as a customer . read more

Arrived with group of 12 a little after 11am on Sunday. Service was good and food was average. The reason for one star is the restroom I used after eating. I will spare you the disgusting details, but I would have not eaten there if seen restroom before eating. It had not been cleaned after Saturday night, maybe longer. I know restaurants are having trouble getting help, but this is unacceptable. Does a manager not check the restrooms? Do they have a manager? The local health department needs to pay this Chili's a visit. Let's hope the kitchen is better. read more

Still working out some kinks being newly opened. Courteous attentive servers, clean restaurant, food was good m, errors fixed immediately by genuine and friendly management team. Great place for lunch, dinner, or drinks. read more

Chili's - Beer Menu - Bars Near Me - Midlothian, Texas

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I had a great date night here, their 5$ margarita of the month was delicious, the service was great and our food came out delicious.

We gave this location two tries in less than a week. The first experience was average at best with the biggest issues being the slow service and that they didn't provide an itemized receipt. They only brought out the total bill with the signature line. The taste of the food was pretty decent so we were willing to give it another shot. On visit number two the service was very slow, the food was way over cooked and once again, no itemized receipt. I will add that it was around 4:30 on each of these visits and the restaurant was pretty slow. The bad service and quality was not due to being overwhelmed. We are officially done with this location and will not be back. It just isn't the same Chili's that I grew up with. read more

Normally the service & food are great at this location, but we never got in this trip. I gave my name & number to the young lady who greeted us & after a 45 minute wait, realized we were never put on the wait list & was told it'd be another 20 minutes! We left after waiting an hour & 35 minutes. read more

It's a new restaurant so there are little hiccups but nothing that can't be overlooked. They are busy every time we come here but the wait isn't unreasonable. The staff of super friendly. We like to sit in the cocktail area and the waitresses there are great and always helping each other. The drinks are delicious. They have $5 margaritas of the Month and that's what I go for. Also the bar area has great happy hour specials on food. Excited to have chili's in our town. read more

The service and food was on point! Managers were visible and engaging. Bar drinks were good and strong.

I've ben here 3 times now, and its sloooow.... they need to improve this soon. The restaurant is small, whoever designed it definitely underestimated the location. read more

Epic fail. Chili's should have good chili. It was burnt and tasteless. Will go to Wendy's next time.

I decided to give this Chili's a second try before reviewing. Both times I have been very disappointed. Don't order a drink here, it will sit on the bar waiting to get picked up to bring to you for 10-15 minutes. The food was cold for both my wife and I. I will not be back. read more

The worst service ever!! It took them 15 minutes to sit us down at a dirty table. The waiter took 15 minutes to come to our table. Then brought us some crumb chips. When asked for small plates and more chips he brought us dirty plates and was told they didn't have anymore chips. When asked to speak to a manager he acted like he didn't want to be bothered. When he finally came to our table all he could say was I am sorry there are no more chips. read more

It's hit or miss at this location. Lately the food hasn't been too good and the service was slow and would pretend you didn't exist.

They definitely still working out the kinks. My daughters food didn't come out and when it did her burger was burnt on the outside and pink on the inside. They forgot my husbands salad and my daughters side of ranch. The taste was good my chicken was just warm and not hot like I expected. Overall the place was clean and the service was also ok. read more

Just placed an order via DoorDash, got chicken fajitas without any tortillas and a french fry that came with 23 french fries... what the actual what? Will never eat here again. read more

this is by far the worst service i have ever received at any restaurant. it took them 20 minutes to just get our drink ordered. they are constantly "out" of items like fries, yet have no problem providing them for other customers. they also proceed to claim that they are under staffed, yet every time i look at an employee they are leaning against something doing absolutely nothing. this is not my first instance of terrible customer service. i have been to this specific location many times and had my order wrong, incomplete, uncooked, and in one instance never even served. there are plenty of other locations that are a much better option for those of you who are really looking for some chili's food. this location should be shut down. read more

I ordered two burgers and one order steak fajitas. Asked specifically for cheese only and refried beans only for fajitas. I didn't need sour cream, pico, avocado, nothing else. Not even onions and peppers. How hard???? One hour later, my food arrived to my automobile. I checked the best I could and left. Fajitas all wrong. Had rice and some soup, no cheese or beans. I took them back and approached same guy who took my order. He said, oh you didn't want this? Well, look who just woke up. I said, no, I asked for cheese and refried beans. We even said, oh easy!!! He was dumbfounded. Wanted to just give me cheese and beans and I would leave. But, the time it took to go to and from, it just made the meal unappealing and my husband was done!!! We asked for refund of $18. That was 20% tip included. He said, I'm gonna have to get my manager. I said ok no prob. She asked me the story again. She explained that Chili's does not have refried beans. And she slipped off to back. She then brought me two (2) $5 gift cards. I laughed. I said what are you doing? She said this, it's going to take 24 hrs for return, uh oh, I mean 24 days for refund. I said which is it? Days or hours? I then said why only $10 for the meal? She said,"the meat is only about $3.50 of the meal and that was done correctly. I lost it! Having a panic attack on top of an anxiety attack. Nobody knew what they were doing. No one took accountability for their mistakes. instead of saying no prob we will refund, they kept talking themselves into more lies. Do not eat here. The ambiance is open and bright making it uncomfortable, the prices are gouging, and the staff have no clues how to work there. Including the female manager. Burgers were decent but cold because of wait. The food runner for Togo orders just needed help. I used to love eating here. Now it's a bitter reminder of things that used to be good. Again, I'm very upset about the assumption that it was about money. It was not at all. Besides, I asked my bank to do a credit because the product was not delivered properly. So you just lost $20 in sorry cards that I had to use where????? The wonderful place I'm reviewing. Truly less than one star. What a horrible experience this time. read more