Great service. Seated quickly and served promptly Food was good and fast. Margarita chicken was better than other chili locations. Steak was flavorful. Good value. Definitely coming back. read more

Really Dirty....the doors have the finish worn off, handles were loose., men's toilet door was hanging on broken hinges, upholstery worn and torn, and many of the staff were not "well kept "...the hostess in particular was not ready to be greeting customers...pleasant but not the best clean look I expect. The lunch rush was past but there were many tables covered with dirty dishes.The Waitress was a pleasant exception both neat clean and professional. I am afraid to think what the kitchen looks like. My last time here. read more

Chili's is always great! The food & the service. They are also very fast on their carry-out orders. Everything on the menu is good, from burgers to fajitas. They also have a large variety of drinks. Sunday's are 1/2-off well drinks and appetizers. It's the best day to go!! read more

Nice bartender and the Margarita she made was good. That's the only redeeming qualities here. I ordered a Quesadilla Explosion Salad with no special requests. (Like no onions, extra cheese, etc.) First time it came out it had no chicken, cheese, tortilla strips, corn or beans. So I send it back since it is incomplete. Comes back with the corn, beans and chicken added but that's it. How hard is it to follow a menu? I hope they just have someone new working back there but I probably won't ever be back unless I go just to eat chips and drink a margarita. read more

I waiter was very good and attentive but the food flat out sucked. Our food order took an eternity to arrive and the four of use only ordered burgers & tacos! The burgers were all over cooked and the shrimp tacos were the last to arrive at our table. It gave me no comfort when the shrimp tacos arrived that our waiter informed us that the taco order price reduced by half. It should have been comped in my opinion, being that the other three of us were almost done with our meals when it arrived at our table. My family and I have not had good any good experiences with chain restaurants in the last few years and this outing reinforced our belief as to why we stay away. In the future we'll spend our money else (non chain) where the food is on par with the service. read more

Food was freezing when my wife got it, and when we asked for them to heat it up, they brought it back turning into chacoal on the hot plate. Also if you get the server named Bridger, I recommend asking for a different server. He is nice and all, but you'd have more luck getting a drink in the Sahara. read more

Chili's - Bar - Tex-Mex Near Me - Helena, Montana

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We were seated in the corner by the restroom door as that was the only clean table where we were promptly forgotten about. No drinks offered, no water, no tortilla chips and no service. We moved to another table in order to hopefully receive service and found the exact same experience repeated. In the end we left with no food. The interest employee showed regarding our concerns was dismissive at best! read more

I have to give a shout out to Jamie, manager, and Casey, our server. I have many food intolerances and I usually don't eat out. Today, family event and we went out. Jamie came out and and offered me many choices and substitutions to accommodate me. Her care and concern was by far the best I have ever been treated at any restaurant. Her customer service surpasses any of the the really upscale ones who "promise" me they didn't use butter, when hours later I'm so sick from the food because they did use butter. Casey our server was so patient and accommodating to our large family. She was always checking to see if everyone was taken care of. Thank you gals for making our family gathering a special night by taking care of us! read more

Chili's has good-to-great food. Do not call for take out. They are horrible. The food is not prepared and ready when you arrive. After waiting I called the restaurant and asked about the order and was told after a 3 minute wait "we found your order and the server is on the way out the door with it. I called 6 minutes later and they said that the server would be out in 30 seconds. I finally went in and apparently the wait staff had went out a minute earlier and could not find me in the parking lot? The Santa Fe Chicken Salad and baked potato soup were excellent. If you have a half-hour to blow go ahead and order Chili's take out. read more

Not happy. I ordered a simple appetizer and a burger for curbside pickup. I ordered a burger with pink in the middle and cole slaw. Do the cooks even look at the order? I was given a medium-well burger with fries. How difficult is it to follow an order? This is probably why I read these casual restaurants are in danger of going out of business. Not coming back. read more

S-L-O-W service. Been to this location many times and it doesn't matter what time of the day it is - plan on a minimum of 30 minutes from the time you order until you receive. For some reason my 3 year old granddaughter loves Chili's and she is the only reason we continue to eat there. read more

Worst chili's around. First time we eat there my steak was raw. Very raw. Second time it was so under staffed a customer was actually bussing a table so their party could have a table. We will not be returning read more

This was awful today!! It was freezing in there the burgers were way over done!! We had to repeatedly ask for napkins and oh wait!! Forks!! The bartender was absolutely awful if this is the way chili's is?? We are done!!! read more

I have food delivered via cafe currior to which they have given me three credits already.....I ordered the. Egg rolls and sliders last night and I was craving them.....this was the worst time.....the egg rolls we're cold and the burger meat was frozen....and it looks like Chili's just threw the food in the box..... Chili's never again!!!! Made me sick again too..... read more

I don't care for box store restaurants - period. However, I was invited to a birthday gathering that was taking place at Chili's. We had to wait but it was crowded - evening b4 T'giving - why weren't people home prepping for next day dinner? The waitress was very busy - she was fine but obviously frazzled. (Chili's pay scale?) Lots of kids there - there are some tablets available. I noticed the food on the way to our table and thought it all looked like too much! Carnivores and vegetarians at our table took the lots of food options and they seemed fine. I ordered the vegetable side option of asparagus, cherry tomatoes, and garlic. It was perfectly prepared, artistically presented, and delicious. This was the one and only time I have been to Chili's - I might try it again during off hours - it is sooooo noisy and frantic otherwise. read more

We got to Chili's around 1:20pm and ordered right away (about 1:25) . Our burgers didn't come out until 2:10 and the place was not busy at all. I didn't get what I ordered (got fries instead of corn in the cob) The corn on the cob was cold once I got it and it took 10 minutes after we got out food before we were served napkins. (We asked when food arrived). We politely waived to see if we could get a drink refill and nobody ever came. I gave one star because the burgers were tasty- that's about it. Waitress was not the nicest either. Won't be back - not impressed at all. Happy 28th anniversary to us. read more

Went to Chili's in Helena today around 2 o'clock. The service was awesome even though they seemed overwhelmed. We were here back in February, and the place looks a lot cleaner and the food was great! We will be back soon... read more

You think you want to eat here, but you don't. You might have eaten at a Chili's before, but it's not really a Chili's. Save yourself an hour or more waiting for food that you will be disappointed with and find another place to eat. This is a franchise, not corporate and it's completely under managed. If you decide to give it a try, best of luck, but at least get some chips and queso so you have something to eat while you wait for them to mess up your meal. read more

Service was very poor quality. A waiter not in our area noticed our impatience and had to come over to get us drinks after a half hour. We waited an hour to get our food, and by time it arrived it was lukewarm. The food was also not cooked to our expectations. I probably will not be returning to this restaurant in the future. read more

Chili's - Lunch time! - Tex-Mex Near Me - Helena, Montana

This place is hit or miss on customer service. Drinks are expensive unless you hit happy hour. We go for their chips, salsa & queso. If you are looking for good customer service, you won't find it here. So you need to plan on spending a little longer than you would normally to get your food and your bill at the end. read more

When my father uncle and I went to this establishment we were greeted by a woman who had said "busy night huh." The restaurant was half empty. Then she went to go see if someone would seat us because they were "short staffed" then one woman said that she did not want anymore tables. Then the one woman came back and asked if we could be put on a waiting list. THE FREAKING RESTAURANT WAS HALF EMPTY. read more

We were in town for business and ordered carry out from this Chili's. One of the meals was Margarita Chicken, which we've order before at other Chili's. The meals was so small it looked like a kiddie meal. The half chicken breast was about as thick as naan bread and it came with maybe a quarter cup or rice and black beans. This Chili's needs to step up their game!! read more

There is nothing good at all about this place. I worked for years at a chili's in California and it was nothing like this...you have to beg a host to acknowledge you, even when there are only 4 other customers in the building. You will probably eventually be greeted by a server once you're sat down, but don't expect to see them again after you've ordered drinks (which you may or may not get, and even if you do, odds of ever getting a refill are slim to none). Food will take an insane amount of time to Come out. Every. Single. Time we've been there, there has been something wrong with out food to the point of sending it back (and that takes a LOT for me to do), but since you won't hear from your server between dropping off food and them delivering the check, there's no point in getting a replacement since everyone else has already been done eating for 10 minutes, while you've been watching with eagle eyes to even spot your server in the restaurant. Every time we have tried chili's, it has just been reaffirmation that it's a waste of time. read more

Came here tonight and we got seated but sat there for 25 minutes without anyone coming over to get our drink orders or a greeting or anything. Then a few people came and sat down AFTER us and got helped right away. I usually love chilis but this sucked. Terrible service. You can at least greet your customers. We left and went somewhere else. Should have to wait a half hour to get some water. read more

This place was among the worst restaurant service I've ever received. When we came in asking about the happy hour special, neither the hostess nor the server knew anything about the specials. Also we weren't greeted for probably 10 minutes after sitting down and it took at least 20 minutes for our drinks to come. Also, I should mention, the restaurant was basically empty because it was 5pm. Then we waited 1.5 hours for our food to arrive! We weren't offered any refills during that time, and were only checked on once during that time to be told our food was almost out (which it wasn't, it took at least a half hour after that). No apologies were offered, no one asked how our food was. This was the worst dining experience and the food wasn't even good either. read more

The last time we went to this Chilis, it was on the dirty side. Dirty floor and booths. Probably won't be going here again! Surely wouldn't take out of state family there. read more

I've never had a bad meal at this location. The service is fast and friendly even when they are packed. The staff and managers make sure that the customers needs are met in a timely manner. Our server today, Anne, was on top of everything and made sure that our order was correct and complete. She was very friendly and pleasant. It's nice to know we have a dependable place to eat when we have to go to Helena for my doctor appointments. read more

Ordered a tossed salad and chicken tortilla soup to go. 45 minutes to bring out my order and when I got home, the lettuce was wilted, croutons were soggy and just unappetizing overall. Soup cup was 2/3 full and only one piece of chicken. To top things off, the kid bringing the order out was wearing FILTHY ass dragging jeans. This is a reflection on the quality of your restaurant. NEVER AGAIN. read more

Our server is what saved this place from only 1 star. We sat down and ordered our food, we ordered the buffalo wings, my wife got a salad and I got the bbq platter ( ribs, sausage, and chicken). When they brought out our food, they decided to tell me they ran out of chicken. They didn't even bother to let the waiter know. I'm not a big pork rib guy and was looking forward to the chicken and sausage so I was bummed out. The manager didn't even know they ran out and so they offered me more ribs. I accepted them just because and didn't even eat them. Expecting a little something off on the bill must be wishing too much. Oh well, guess it will be a while before we come back. read more

I read a lot of bad reviews for this place but the margaritas were fantastic and the food was good. Cory waited on us and he was on the ball all night. Refilled our drinks, got us whatever else we needed. Wasn't as bad as the other reviews made it out to be read more

I've eaten here a couple of times and one thing I can definitely say is that they are never consistent. One day I can walk in and get immediate service, other times I wait forever before even seeing the hostess or being greeted at all. Sometimes we get a clean table, other times we get a sticky table that, when wiped with a napkin, leaves behind brown gunk on the napkin. Sometimes we get good service that is perfectly timed and other we receive our dinner before our appetizer ever arrives. Sometimes the food is well-cooked and hot, other times it is over-cooked and cold. How they manage that, I don't know. My recommendation would be to turn around and walk out at the first sign of trouble so you don't end up paying for a miserable experience. read more

Won't be going to Chilis for lunch again! Arrived around 1:05, ordered by 1:10; did not receive our food till 1:45; service was sooo slow! My friend's meal came with a salad and he never got it. By the time we got our food it was time to go back to work! Tried taking my drink to go, I asked for a to-go cup, and the waitress never came back... This was ridiculous! The waitress blamed the delay on the "tortilla" because she was waiting for them to warm up, funny thing about it, the tortillas Were cold... Nice try! Complete fail!!! read more

Worst service ever.Waited way to long to be seated. Waited forever for server there's a b.b. tournament in town and they were under staffed.Finally decided we would order appetizers and a beverage do to time constraints, the server indicated that she wouldn't be able to guarantee our order to be ready. The only positive thing I can say is the server was honest.We left and went elsewhere and made it to the game.1 star because of the honesty of server. read more

Because Chili's Bar & Grill is a chain I expected their food to at least be consistent, however I have to say I'm rather disappointed with the Chili's in Helena. I usually expect a cookie-cutter experience from Chili's however it was below the bar even for such a big chain. It took 10 minute before we were brought water, the menus and table top were sticky, and the food wasn't served hot. I had to flag down the waiter twice before my water was refilled and my salad, which I requested to have before the meal was brought to me 5 minutes after I was served my over cooked salmon and it was in a warm bowl. The service in inconsistent at its best and the food is mediocre. I have given this Chili's three changes and they have earned their third strike. I will not be returning. read more

Don't use the ziosk on the table. Adds $1.99 to your bill. Without telling you. Plus the corn was cold with the honey chipotle crispers.

Wow, what a shit show tonight. We got there and were informed it was gonna be a 30 min wait because they were " so busy". I guess for chili's in Helena half full is overwhelming. So, despite so many empty seats we sat by the front door for 35 min. Then, the waitress took our orders quickly, and we didn't hesitate to place our orders. My wife and daughter's salads came out quickly, but the chips I ordered never came. I sat there fuming for 30 min while my 3 year old son asked where the food is. The waitress was no where to be seen. Then, she shows up with our entrees, and she of course completely forgot about the chips. Also, she did not have my sons meal, so we fed him our food because we knew she probably wouldn't return. I ended up going to the manager after 10 or 15 min and finally he got his food. Then, we sat there for eternity before the waitress brought our bill. What a horrible thing to forget to bring food for a 3 year old. It was one of my worst dining experiences ever. Really, Helena deserves better than this. Oh yeah, the staff were yelling and fighting in front of everybody too. There were a lot of staff and I really can't understand why service is so bad there. I left 0 tip- that waitress was beyond clueless read more

Since I was in the neighborhood I decided to give this place a try. I should have turned around when I saw the mess outside (beer bottles and cans with a pile of cigarette butts surrounding an overflowing trash can) but I thought maybe it won't be that bad. The host was pleasant enough, he complained about not being able to find a waitress which was a little offputting but again we thought maybe. We were a party of six, three adults, three kids. We placed our drink order and our food order timely. We were served our drinks and then didn't see our waiter for 20 minutes. He came back once and refilled some drinks and said our food would be right up. 30 minutes later nothing. The table next to us that arrived just after we got our drinks received their food from a waitress. It was at that point I was done. 55 minutes after ordering and no food and 30 minutes since we last saw our waiter. We put a $20 on the table to cover our drinks then went to Hardee's. I will not be returning. read more

Terrible staff and even worse food. Ranch dressing with fajitas. Um no. Plus we ordered and paid for fajitas for two and most definitely got fajitas for one. read more

Being a veteran, I invited my cousin and her family to join mine there for dinner on Veteran's Day 2014. The waiting area is small, but was able to sit down...we waited 57 mins until we finally got to our table which was not fully wiped down. Our hostess brought us all our drinks. We ordered an appetizer and our meal. We did not receive our appetizer until 45 mins after the order, and then about 15 mins later we received our meal. We still did not have our silverware nor refills on our drinks. All the food was warm except the FRIES! Anyway...the experience was not the best for dinner. I have enjoyed the lunches there before because they were fast and within budget. Dinner....not so much. read more

Seriously! The restaurant we wanted to go to had a 45 minute wait. So we drove to Chilis. Walked right in on a Saturday. We got here and seated at 6:24. It's currently 7:34 and have seen our sever once in this time and she just cane by to say that our fajitas were holding up the rest of our food. However, nothing! She couldn't bring our children's food. Worst server on the planet. Our foods been under the heat lamp for 45 minutes waiting on fajitas. Gross. Never again! read more