First off I must say that I'm not one to complain about any restaurant that I've dined in ever before. This Chilis in Hammond,Louisiana was my breaking point!! As we were being seated within 10 minutes the manager I'm not sure what her name was but she came to our table and said that they had a mishap in the kitchen and said that she's sorry for the wait time and that our table (of 4 adults and 1 child) would receive dessert on the house. Our waitress was just fine while we were ordering alcohol, but when it was time for our food to be ordered and served there was so much attitude. Even the people in the next table behind us sensed it as well. I have never in my life felt like I was a burden at any chilis restaurant I've ever been to, not to mention we go to many chilis and the one was our favorite.
I'm a huge fan of the chipotle chicken crispers, I order them every single time I come to chilis. My friend as well loves then original chicken tenders (the non crispy, she's very specific). Her original chicken tenders came in crispy which she does not like. They had forgotten the fries and chipotle sauce that came with my chipotle crispers and waffles, so since my friends chicken tenders were going back they decided to give me her fries instead. When my friends original crispers came back they had absolutely no batter on them, as if the tenders were fried in oil with no batter at all and that was it. Her fries and loaded mashed potatoes were freezing cold. We had 0 refills the whole time we were there. The waffles I received with my crispers tasted like they were uncooked.
When my friend finally got a hold of the waitress it took 20-25 minutes. She then asks for the manager and then asks if the original chicken crispers recipe had been changed because they are supposed to be cooked to a fluffy consistency rather than no batter at all. The manager then begins to tell her what the difference between crispy and original is, and that she received her original tenders and says but yes the recipe may have change some weeks back. And also says but i know what you mean when you say fluffy, like how the Chinese make it, like a Chinese restaurant, like Chinese tempura. After that awkward comment she asks my friend if she would like something on the house and my friend replied yes a simple burgle would be fine. Nothing fancy about the burger, meat,cheese, mayo,and bacon. The burger came back another 20 minutes later....
I was a huge fan of Chilis and this location was my favorite. But last night will be my last visit to this location. Not to mention we never got that desert. read more