Chilled at the bar..........waited around for people to leave. It was packed! Got my $3 margarita. Good service, when you get their attention, that is. read more

Second visit in early June, not so great. We were staying at a nearby hotel and my husband and daughter wanted to eat here because they enjoyed it before. My daughter had the salmon and it was thin and dry as a bone. The ribs were cold. I got the fajitas to go and ordered extra cheese and sour cream. The extras were literally a tablespoon amount. My husband went back and they gave him a hard time but eventually they gave him the extras of a decent size. Note, I ordered my meal online and the choice was the combo fajitas. I checked chicken 2x and got double the amount of chicken for the same price. Ordering it in the restaurant you get very little chicken. Overall this Chilis is inconsistent. Hey, it's fast food so we didn't expect much but the first time was so much better that we were lulled into a false sense of security. read more

My friend and I went to Chili's super excited to be in a restaurant after all these COVID months, and we were NOT DISAPPOINTED. The food was INCREDIBLE, the service AMAZING, and the atmosphere was IMMACULATE. The waitress anticipated that my friend was vegetarian without even asking, we were BLOWN AWAY! We will be coming back to this Chili's 100%, our expectations were reasonably high but still we were BLOWN OUT OF THE WATER. You won't regret going to this Chili's in Hadley!!!!! read more

Yum. Yum. YES! The drink specials here are amazing. My friends and I went to release some senior year frustration about three weeks ago. The food was really delicious but we came for the drinks which were pretty good. The drinks are just strong enough too. Our waitress was Tiffany and she was amazing. She moved us to a bigger table when we wanted, brought our drinks promptly, and even took mine back to have it blended with ice when I forgot to ask for it frozen. Everything came on time and we will definitely be going back for some senior year releases over drinks this coming semester. read more

My experience last night is exactly the same as last time. As we walked from our car we observed a large number of open table through the windows. We were shocked to encounter a large crowd inside the front door and even more shocked to hear the wait was thirty minutes. I counted six open tables and three table tops in the bar. The girl working the wait desk seemed more intrested in socializing with her fellow college students and the kid seating people seemed lost. Luckily after ten minutes the general manager appeared and got things moving. The backlog was cleared in less than ten minutes. It appeared the wait desk person was holding tables for people who had not shown up. Once we were seated our drinks and food came quickly and was very good. read more

We don't know what some of these negative reviews are talking about. We've lived in the valley for five years now and have never had a negative experience. Chilis has reliable, friendly, kind service and great drinks to boot! Watch out, they can be stronger than you know! Some of our favorites include: coronarita, deep eddy watermelon cooler, tableside guac (no cilantro--but that's a personal preference), any of the starters, and the great burger selection (including bean burger options!) Honestly, Chilis of Hadley is always a comfort and always a pleasure. read more

My wife and I went to Chili's for a bite to eat as we needed to do some shopping at Dicks, Went in and sat at bar, had to ask bartender to wipe down bar as it was dirty from previous customers. After ordering we had to ask for silverware as the bartender was not very attentive even though the place was nearly empty even though it was 5:00 PM. Guess that should have told us something. We ordered chicken fajitas which were very blah and kind of tasteless even though we put all the toppings on them. Won't be going back anytime soon, Also, no more free chips and salsa when u sit at the bar. Sad to see, we once enjoyed going there. Hope they figure it out, or they'll be gone. read more

After continuing to give this restaurant a chance, I've concluded that the food here is just not that good. I ordered a burger and asked for it to have no pink. The burger I received was borderline raw to the point where I could not eat it. Disappointed and won't spend my money here again. read more

Wow! Honestly quite shocked to see some of the reviews as I did not seem to experience any of those problems while there. I took my girlfriend out to eat here and the older gentleman at the door whose name I cannot recall greeted us very warmly and showed us to our tables and went out of his way to make sure we were enjoying our experience. Our waitress did what she had to do and I wouldn't say anything bad about her either and the food was great like always just like every Chili's I have ever been too but the gentleman at the door whose name I wish I could recall made our day. read more

We were seated at a dirty table as soon as we entered. I had to ask the bus boy to clean it off. The food was decent. The service was poor and super slow. Came at 4 on a Friday. There were barely any customers here and yet the service was still poor quality. Our waitress walked over and didn't greet us at all, just asked for drinks and left. Came back with the wrong drinks and stories of her personal life which made our table of three uncomfortable. Even the table behind us was experiencing difficult service. She didn't check up on us at all during our meal and has us waiting around an extra 20 minutes for to go desserts and a correct bill. Another server was more help than our own as he brought over our food, desserts, and correct bill. I didn't tip because the service just wasn't worth it. read more

The waitress we had was good the wait I had to wait for my food was not good I had 3 children with me and they completed their meals before I got my meal cause they couldn't get a well done burger out the first time. I work in restaurants and don't usually complain but tonight I am because I didn't finish my food because my children started acting up but when you go to a chain restaurant that caters to kids and adults you might want to get the food right and then when I never saw a manager I was even more upset cause I felt like I didn't matter. Again not cause the waitress made me feel like I was nothing but because I never once saw a manager. The waitress came over and said I'm going to have my manager take the burger off the bill I said you don't have to do that but thank you and still Nothing from a manager I think the management team is a big fail in my book read more

Two dinners here will be enough for all of eternity. In short, it was bad, just plan awful. Servers are actually not so bad, but there's obviously a huge disconnect between the front and back of house. The food is TERRIBLE! First experience: Came in here with my in-laws for dinner after an event at UMass. Half of the food came out, the other half must have sat in the kitchen for a while because when it was finally brought out it had been literally crusted to the plate. Our server came over to check on it (food runners brought the food out) and she took it back without us even asking. She said her personal philosophy is that if she wouldnt eat it, dont serve it. Took some of the embarrassment away from my mother in law as her cafeteria-quality dinner was taken away to be replaced. I ordered steak fajitas- chicken fajitas were brought out. When steak fajitas were finally brought out, no rice/beans came with it. The hubs and his dad were finished with their meals by the time the two of us received our replacements for the ultimate fail of their first attempt. Good server, food tasted disgusting and wasnt worth the wait. They comped some of the bill without us asking, so I decided this mustve been an off night and that I would give them another shot. Second experience: Stopped by Friday for an early dinner. We opted for the 2 for 20 with cheese (Texas) fries, chicken finger basket, and pork carnitas fajitas. The hubs also ordered some chicken tortilla looking soup- I forget the actual name. When his soup was brought out he was warned that it was SO HOT that it could burn him and he took his time with his first sip to find the soup was actually room temperature. He said it was so cold he couldnt even eat it. On to the appetizer. Cold fries with melted cold cheese and canned jalopenos- oh joy. It had obviously been sitting out for a while. Again we were warned how HOT the dish was to find that it was laughably cold. Entree time. The hubs said these were the most disgusting chicken fingers that he had ever had in his life- kinda hard to mess that one up. My pork was so fatty that I couldnt eat it. No rice/beans and the set up was a joke. A small app plate with a tiny scoop of sour cream, brown guac, salsa, and dryed up cheese. I made one fajita and felt sick before we even left the restaurant. Server went MIA so we decided to use the little check out computer at the table to pay our tab. The second experience sealed the deal for me. There are some obvious quality control issues going on in the kitchen. 2 times is enough for me- wont be back. read more

Pretty good service, and pretty decent food. It's Chili's, so you cannot expect great food, but for a chain restaurant it's pretty good. We had the chips and salsa which is always pretty good. The beer selection could use some work, but they have a couple Sam Adams etc. read more

picked up curbside to save myself from cooking after mouth surgery. i got pasta so i could just relax and eat soft foods. ate it immediately when i picked it up (legit in the car) and it was ice cold and over cooked. couldn't even eat it. extremely disappointed. read more

My boss and I came here to grab a quick lunch between meetings, and it's unfortunate that we both left disappointed and still hungry. I had a rubbery mango lime chicken with broccoli that had brown stems. My boss had a "steak", that he gave up on trying to cut after a few bites. The only reason that I gave this place more than one star is because the bartender provided us with good service. I'm sorry to say that I will not be back. read more

This was my first time at a Chilis and my last time. I was on a 1 hour lunch break with four work professionals and we ended up leaving two hours later. We placed our drink and food order at the same time because it took so long, drinks finally came 45 mins later, food came out shortly after. Condiments were asked for more than 5 times and not brought to the table. Chicken was chewy, corn was cold. Came time to paying for the food and we all got sick of waiting, after getting Erin to come over and get the cards to pay... she took the cards for another 25 mins while we all stood at the table waiting for her. FINALLY, our training manager went and yelled into the kitchen so we could all get our debit cards back. I've been in management for over 5 years and have never had bad customer service like that before! read more

Drink here and you'll have a good time. $3.50 Blue Moon drafts and $5 Margs.

Food was par for the chain. Great bar staff, Dana was amazing! Responsive to transient travlers.

Our waiter was clearly not ready to serve alone, it seemed to be his first shift and he had no supervision. It took 30+ minutes to get the chips and salsa we ordered and he spilled salsa all over a guest without apologizing. He also took 30 minutes to sort out our check and gave the group separate checks for each item including drinks as their own checks. Overall disappointing, even for a Chili's. Management needs to do a better job teaching employees to be apologetic when they make a mistake and to have better time management. Will not be returning. read more

Never again will I go back. Everything was bad. First the manager for to put the flavoring in the teas. Then the app plates had ketchup on the bottom of them. The waitress never asked how we wanted the burgers so they all came out pink and slimy with sauce everywhere. Even the pickles were bad and I like pickles. Sorry chilies but you lost it. read more

It's a chain restaurant. Why yelp for reviews. I can promise you after this horrible experience I will yelp chain reviews. First off who closes sections at a bar area? I had to get my own silverware. Employees didn't seem to mind. 2 waitstaff, bartender and a hostess. I don't blame them. You are only as good as your management. This place is a hot dysfunctional mess that needs overhauled. Stay away....not worth the hassle. read more

For a chain restaurant of chilies, this was quite well done. Service was great all around. I just wished the food was not so basic chain food tasting. If you want ok/pretty safe to go to Restauraunt, come here. Also conveniently by the Marriott read more

No wonder why Yelp rating was 2.5 and the place was empty. I should have checked before I ordered instead of after... It was mediocre at best and the food didn't look at all like the picture.. (I'll post menu and served) - next time I'll go to Applebee's across the street. read more

Chili's - Fajitas served ... Does this look like the menu ? - American Near Me - Hadley, Massachusetts

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Service is slow Be ready to wait longer than they estimate for a table And then wait again for the food read more

My husband and I were dining with our family at this establishment--well I shouldn't say we really have been dining here. We have been sitting in our booth for almost an hour after getting our initial water and chips. It took 45 minutes to get those refilled and that was only because my husband waved down our waitress. Everyone next to us has gotten their food, but no one has even checked on how we are doing. Our waitress has not even been back yet since then (about 20 minutes ago). We had to go to the back to grab our waitress who didn't apologize but instead said she had to help them cook. Awesome, let your customers know! She said "I literally have your food in my hands right now." She didn't. I called her out on it. She wasn't apologetic, but rather annoyed that we even called her out. She checked on other tables but dismissed us. I see why this place has two stars. Service sucks here. Don't know her name. Darker haired woman in her late 20s or so. Started to be "sweet" after we confronted her. Said they'd take stuff off our check. read more

Plain and simple...terrible. Everything was just no good. I ordered the california club wrap. It consisted of avocado, tomato, bacon, chicken, and peppers. Sounds appetizing right! Nooooooo! Chilis somehow found a way to make those ingredients into a wrap that wasn't too good. Those ingredients have potential, but chili's could not make it happen. read more

Disregarding the food, which is okay at best at this particular restaurant, the customer service is the absolute worst of its kind. I've been there several times, out of convenience, but the most recent time I ordered two burgers for takeout, one for myself and one for my girlfriend. I got my food boxed up and in a plastic bag ready to go and I walked out, but when I got home and opened up my box almost nothing was in it. The burger I ordered was supposed to have lettuce/onions/tomatoes/bacon, but it came with nothing. It was a plain burger, no ketchup, no mayo, no lettuce/onions/tomatoes/bacon. Just COLD meat and bread. To top that off, they only gave me about 10 fries. I paid $14 for a burger I was looking forward to eating, but what I got was worse than if someone spat in my food and gave it to me, because I would have appreciated that more than getting almost nothing in my meal. My girlfriend's burger was okay. But this is by far the most disappointed I have ever been at a restaurant of any sort. This is the worst service I've ever gotten. I am never coming back to this Chili's. Ever. read more

My partner has always talked up Chili's, saying it was one of the best chain restaurants out there so we went there for date night. Que worst experience ever. First off they have these odd tablet-esc set up at each table. It's for getting refills, paying the check and has games you can buy to play at the table, because who doesn't want to ignore the people they're having a meal with. We ended up turning and covering it with a menu. They constant flashing lights from it was not romantic or enjoyable at all. Second, our waiter was awful, felt like he was trying to pick me up in a sleazy bar with the way he was talking to me, and then he tried "relating" to my partner about how "his girlfriend get crabby when she's overwhelmed with choices" when I said I needed more time to pick. As for the food, the appetizers were pretty okay, but once the entrees came we were very disappointed. (Not to mention they never brought us silverware, and had to call over a different waitress AFTER we were given our meals, to ask for a dang fork.) The enchilada soups was icky, tasted like the insides of something off the dollar menu at Taco Bell, and they absolutely ruined my salmon. There was so much salt on/in this fish that if I left it for three months and come back it would still be edible, it was that salted. I guess some upsides about their tablet thing is that we didn't have to talk to that terrible waiter again, and it has a little survey to let them know about your experience. read more

I find it hard to review places that serve pastas, burgers and other American dinner plates because it takes a lot to be above average (i.e. more than a beef patty with cheese in between the buns. But when I came here with a few friends on a Tuesday night, I ordered their cajun pasta dish. What I received was a plate with a 1 layer leveled surface of penne pasta (not even kidding) topped with 1/4 cup of chopped tomatoes, a small dash of parmesan cheese, and a sprinkle of the "cajun spices" (which looked like bruschetta--c'mon now!). The sauce was dry, barely anything tossed into the pasta, and I was just in awe that this huge dish just came with that small amount of pasta with all the micro ingredients thrown on top. Was it because it was close to closing that they skimped on my dish? Did they run out of cheese? Where was the other half of my dish? Was the cajun spices expired and decided to not be used for the better of the business? I don't know, but I think I'll only come here again when they have their $9.99 deals where you get a small appetizer, a small entree, and a small dessert for that one price. I rather get a little bit of everything for $10 than pay $12 and receive what I was given. read more

I would put zero stars if I could. Our server was Tatiana, I think she was new. My salad came out with the wrong dressing (ranch instead of balsamic), I asked her to take it back. First she said it was her fault, then told me I was wrong for ordering a dressing they didn't have (they most definitely have balsamic). It took about 20min total for her to come over, pick up my salad, fight with me a little bit, then come back with a new salad that was mediocre at best. My boyfriend ordered a steak, which got cold waiting for my salad. It took an additional 10 min for her heat it up in the microwave; and when it came back it was black and blue. Overall, very disappointed. We might come back, probs not. read more

The service was decent but I was not to pleased with the surprise chip tab. I was not aware that chips were extra seeing as most Mexican restaurants, chips are free. read more

Great staff. We were tight on time and the hostess and waitress went out of their way to accommodate us. Super friendly as well. Good experience, good food. read more

service was terrible and it wasn't even busy. took too long to get our food. silverware and cups were dirty. some of the chicken tenders were very tough to chew read more

Worst restaurant I've ever been to. We went for my daughters 3rd birthday. A child next to us was sang happy birthday by all of the staff and she told us no one could sing to her. She said how they were too busy, but by looking around, there was maybe 3 other tables. She couldn't get one other person to make it somewhat special for my daughter. I will never go back. read more

I eat out once a week and have frequented chillies for the past month every Saturday night with my friends. We enjoy the food and the reasonable prices. However tonight August 12th was my worst experience eating out, not just at chillies. My worst dinning experience. Our waitress's name was Dana. We ordered our drinks and she asked us if we knew what we wanted to order and we said yes since we come every Saturday. We ordered the chips and salsa and upgraded to the table side guacamole like me always do, Dana roles her eyes and says you k ow that's the same as the house guacamole just $2 more. Yes it's the same but it's not as fresh and we like ours fresh. She may of just been stating the difference but she did so with attitude. We received our drinks and appetizers relatively quick. The food was good as always, but that isn't why I'm writing this review. The bartender was abnormally loud this evening, she was constantly laughing and yelling extremely loud. At first I thought it was another group of people only later to realize it was the bartender, acting childish and unprofessional. I bit my lip and ate my food. At the end of my meal when Dana brought us our check after listening to this bartender for over 45 min,Dana asked how everything was. I said ok but was a little disappointed in the bartender and how she was being unprofessional. She roled her eyes at me again and said oh she's just having fun. I then slightly irritated at this whole evening and my service, I said that if I wanted to listen to some one scream all night I would of stayed home and ate dinner with my little sister. She then gives me a fake appolagy trying not to laugh while she again rolls her eyes. Dana the goes the the kitchen and as I was getting ready to pay my bill I here her mocking me in the kitchen, followed by everyone in the kitchen. She returns with my box for my food looking at the ground as she walks over slamming the box down and running away with her head at the ground. I stated I wanted the manager. All the other employees ran into the kitchen including the bartender. The manager appears while everyone else is hiding in the kitchen. He wouldn't give me his name and repeated what Dana previously said about the bartender, they are just having fun. When in fact they were laughing at me. Only resolution I received was a free meal because he knew they were wrong and being assured the situation would be corrected. Last time I eat at chili's read more

i love chilli's adult beverages--the margaritas are awesome, and they have really cheap happy hour specials. i get the four big bites burgers, and my girlfriend usually gets the ribs. since it is in a college town, evenings and weekends are often packed. but if you can stand to wait 20 mins, go anyway because the drinks are delicious!! read more

The management here is horrible. We had a new server and she was left on her own without help for our big party. We asked to see the manager and were not even apologized to after waiting an hour for our bill. Overall a bad experience and I do not think the quality of service was acceptable. read more

Food was really good everything was the way I liked and even though it was busy I still got my food in a timely manner.

My boyfriend and I went to Chili's at 11:45 on Sunday morning the staff commented that we were the first customers today as we looked around the bar area it looked like they hadn't cleaned up from the night before the floor appeared to have not been swept there were crumbs on the bar and the restrooms did not appear to be cleaned. We would of voiced our complaints to a manager but we were there 1 1/2 hours and never saw anyone that looked like they were running the place. We have been visiting this location for several years and it appears to be going downhill. read more

Don't even go there. We got there around 8pm and stood at the entrance waiting to be seated for at least 8minutes before anyone came over. The place was pretty empty except two persons at the bar and two tables that was already done. My partner and I both ordered steaks and requested it to be medium rare, after waiting about 35-40minutes our meals came and the waitress quickly left. My partner's steak looks like it was boil and bloody on top. There were no grill marks whatsoever and the mashed potato looked like it was microwave a little too long because it was grayish in color and already set. Mine was still blue in the middle and cold. My salad was totally drenched and pathetic. There were cobwebs on the light fixture on top of our heads. It's a waste of time and money. Don't bother going there read more