Called last night to order take out and was told they stopped taking orders for takeout at 1030. I told the girl all I wanted was nachos she still refused to take my order and it was only 1025. At that point I just gave up bc with my luck they'd spit in my food if I keep pressing until the order was taken. read more

This particular Chili's location has let me down in spectacular fashion the only two times I have ordered pickup. Since the second time was earlier this evening I will recount the tale. I ordered online, the dinner for two with the onion petals, chicken fingers, ribs, and the cast iron cookie for dessert. As soon as I place the order I get a phone call saying that they are out of ribs and I will have to change my order to something else. No big deal I say, I'll just get the burger. I didn't think of it at the time but the woman on the phone didn't ask me how I wanted it cooked but in retrospect I should have asked. Now I want to be clear I have no complaints about the particular employee who I was dealing with. That being said when I got inside I could see my food was sitting on the takeout counter and I thought to myself... Great I should be in and out in no time at all. Well the employee at the counter is on the phone with someone who is trying to place an order and apparently they have bad service because they have to repeat everything like 4 times. It takes a full 10 minutes during which my food is just sitting on the counter getting cold and soggy. Now the woman finishes up taking the phone order and turns to me and says she is really sorry but she will have to get her manager to come over and approve the change on my order from ribs to a burger. It is at this time that I ask how they cooked my burger, because I normally ask for it medium rare. She said well done and I asked since I had to wait for the manager anyway, could they throw me on another burger. She said that they were super busy in the kitchen and it would be at least 20 minutes. I feel like she could have had them throw it on at the head of the line since they screwed up my order but whatever. So there I am waiting for the manager for about 10 more minutes... My onion petals are chewy and wet, my burger is charred, and my fries are the limpest I have ever received. All that being said, in the future I will be going well out of my way to go to another location if I ever feel the overwhelming urge to eat Chili's again in the future. read more

Ordered takeout tonight and Just want to Thank this chili's location for getting my order right and in a timely fashion during this difficult time. I'm sure for all employees they are just as stressed as the rest of us. Can't wait to come back to this location to personally thank these employees for all they've done. read more

This place is horrendous. Extremely slow for pick-up orders. Waited over an hour after arriving on time for an order that was supposed to be done at 7:30. Manager or whoever the short haired blonde woman is was extremely rude and nasty. Tried to reason bad service. The kitchen looks like it is violating every health code. The workers in the kitchen also were unsanitary. They would touch money and then touch people's food. Disgusted is not the word to describe the way I feel about this place. It needs to be immediately shut down. read more

slow service and overpriced salads compared to Other restaurants. Looks like a bag mix from the grocery store. suggestion to add mixed greens to the salad like the old days. Miss the broccoli soup with the tomatoes. read more

Everyone else got their food, which is why it got 2 stars, I waited for my food and it came out cold, then I brought up that it was room temp all the way through and after 32 minutes got my burger put into a Togo container because everyone else had finished eating already. Normally a really good place to eat but it's like my food got lost in Narnia. Definitely unpleased and will not be returning anytime soon. read more

Waited over 45 mins in the parking lost on a Monday night, walked in and the lady said she put the wrong phone number down. But once we got to our table our waitress Jill D took care of us. She was so sweet and nice and talked to us and told us all the options and what not. She went above and beyond and was so sweet and took great care of us! Ask for her! Everyone else is rude. Thanks so much Jill! read more

Chili's is one of my favorite restaurants to go to when I don't have any time to cook and don't want fast food. Chili's offers a wide variety of American style food with a kick. There are burgers, chicken wings, tacos, Cajun, steaks, and other typical American choices. You really get your money's worth at Chili's with their 2 two for $20 meal or their happy hour specials. I wont go too much into the food here but rather the building itself and the service. This Chili's has been established for about a decade and had a recent exterior face lift. The dining room is average for a Chili's and able to accommodate patrons on most nights. The bar area however is quite small and of older style for a Chili's. The placement of the bar top is along the back wall of the restaurant rather than the horse shoe style of modern Chili's restaurants. The staff at this restaurant excellent and always friendly and fast. Their only bugaboo is with the take out service. Generally orders are not ready on time and I usually find myself waiting for them to put it together. Overall this Chili's is one of the better in the area. read more

This place slaps. There was a short wait so we sat at the bar and got strong and super reasonable drinks (my whiskey and coke was $3.75). My friends got delicious specialty cocktails too! We sat down and had Chelsea as our waitress; she was so attentive and kind. The food was great, service was fantastic, 10/10 will return to this Chili's. read more

Update: Chili's did end up contacting us on three social media platforms and along with many apologies, they sent us a gift card to use for a future visit. Chili's is still definitely not my favorite place to eat, I feel like there are a lot of better options. I am however happy with the way that this was resolved. read more

I used to hang out in East Haven often and this was a convenient spot for cheap food and drinks during happy hour. The servers and bartenders have always just been fine but why this gets 2 stars is the location. The "clientele" there on weekends and some weeknights is terrible. Parents drop their kids off here at night as if it was a middle school social hour. Plus it's Chilis so no matter how awesome everything else the "food" can only be so good. If you want to reminiscence about lunch school rooms and drink weak margaritas with salty food then please dine here. Otherwise PLEASE go support a local business instead. read more

Went to this chili's in east haven for dinner on a last minute decision. They were not packed and busy. We waited 10 min for our server to come over. Ordered drinks and dinner at the same time. The appetizer showed up before the drinks ( 2 waters and a beer and a glass of wine). Dinner took a while to come out and when it got to us it was cold. Then the waitress had to get us our silverware after the dinner was on the table and the waters that we had ordered at the beginning. The only thing that was hot was the cookie platter dessert. I do not recommend going here. read more

We go to this chilis at least once a month. We always try to get Rebecca as she is just an awesome waitress. Food ( Caribbean salad, smoked wings, egg rolls, Texas ribs , cheddar sausage, panko onion rings) were all excellent. Drinks were good as well! read more

Not a good experience at all. This Chili's was my absolute favorite location. It def has gone downhill. They had no beef, no steak, it almost 45 mins to get our food. Our waitress was very attitudy. She wasn't helpful at all with any questions we had & was rushing us. The floor was soaking wet like someone who was sitting before us must of either spilled a bucket of water or their was a leak of some sort. I slipped twice going into the booth and also when i left, very gross! I have been coming to this chili's for a very long time since I was in high school. Now with having my own children & coming here so many things have changed. I will not be coming back. read more

I need to lodge a complaint vs your East Haven ct restaurant. Every single time we order takeout from there (which is at least 1x weekLy) some part of our order is screwed up or missing. Tonight we ordered several items including a paradise pie. They gave us the pie and a cup of ice cream. No other toppings. No hot fudge and no caramel sauce. There's only the pie & 3 toppings that make up this dessert, how do you forget 2 of the 3 toppings? It's placed in a see through container so the staff could clearly see It was missing 2 of the 3 toppings. I have never dealt with any other restaurant that so consistently screws up something in EVERY single order we place every single time. In past few wks we've gotten fajitas with no side boats (nothing to put on them at all), sw eggrolls w/ no dipping sauce at all and many more screw ups/missing items. Literally every single time we order. It's now to the point that we are done and will no longer order from this restaurant. It's the worst takeout business I have ever dealt with in my life. This is not new bc of the pandemic, they've been screwing up for years now. They've just gotten worse. read more

Ok, so they offer a happy hour, but cut you off after 3 glasses of wine in a 2 hour period. Interesting. There is a female bartender that kicks booty, but the old dude that I thinks he's Paul Sr from OCC, really Hun?! Will never, ever return. Bye Felicia!!!!! read more

Nastiest greasiest burger ever! Kids sliders harder than a rock. Last time the quesadilla was dry. Overall the place consistently declines in quality. Will not be going back read more

Let me start by saying the food was decent and our waitress was very nice. But they really need to hire some bussers. We were seated at a table for 8 ( there were 2 of us) and we were surrounded by unbussed tables. The tables were piled high with garbage and dishes, and they stayed this way our ENTIRE meal. It's not nice to look at all through dinner. Our table also smelled a little moldy like the rag they had used to wipe it had not been washed for a while. Please hire some bussers Chilis, because that was ridiculous. read more

Good food, great service. Good happy hour specials. Sherree will take great care of you at the bar. All the staff are quite friendly and attentive. I eat here often and they are very accommodating when I want something customized. They do have wifi but you never know if it is going to be running fast or slow. read more

Awesome skillet queso and chicken Caesar salad go once a week and it's always excellent food. Convenience kiosk at table no line no waiting read more

Chili's - Chicken Caesar salad - American Near Me - East Haven, Connecticut

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Want to give a shout out to Jamie and Cassie for the excellent service! Those girls were friendly and very attentive. Haven't seen that kind of customer service from this Chili's in a long time. Thank you ladies. read more

I've gone here a total of four times because it close to home and food is relatively cheap. Food is good, served hot. However, service is mediocre. 3 out of the 4 times the waitress was a jerk. The wait to get anything ranging from a water to your check was anything but pleasant. If it didn't sit so close to home, I wouldn't go here. read more

Chili's in California is excellent, clean and fresh, so why is the food here consistently processed and uninspired?

ate here yesterday. sat at the bar. Bartenders were nice and food was hot. Great service but the only thing that turned me off was it was 6:15pm and I tried to order a app and they told me it couldn't be at the happy hour price. I get it but if you want to be different and create a WOW then break the rules sometimes. It's ok you are in the customer service industry. read more

Mediocre at best... I don't think my server even introduced herself, and the only time I even saw her was when I was ordering or when she was hounding me with my mouth full of food about if I was getting dessert even though my bf answered for me.. my order was not complicated but they still managed to get it wrong and I didn't even get the luxury of sipping on my drink while I waited for my food because it took so damn long to get it. Food was chili's standard but not impressed and not going back. read more

The food at this chilis is not that great. I had the sirloin asked for it cooked medium and it came out well done. I could barely cut the steak it was so tough. The only thing good at this meal was the presidente margarita. read more

Long day... decide to go out to eat. Get to Chilis, the young girl at the door says... it's a 5 minute wait OR you can sit on the bar side..ANY BOOTH...she stated!! So my Family and I sit down.... About 10 minutes later the bar tender comes up and says... there's NO waitress on this side!! SMH. Not only was my Smoke house plate was cold, the girl at the front door has no clue on customer service!! read more

LOVE this place! Good food and great customer service! I also get chili's to-go sometimes, and the order comes to you accurately most times. 3 for 10 deal is awesome, as well as the rest of the menu! Pretty quick with waiting tables! Deff a go to for a quick bite to eat or a order out meal last minute when you dont want to cook! read more

Service was awful! Went with some girls from work and the waitress was terrible. 3 girls showed up earlier and had drinks when the last 2 arrived. The waitress came over a few minutes later and took our drink order. The drinks sat at the bar for over 7 minutes. (I could see them from my seat) we ended up flagging down another server and asked him to pick them up. The food was good and surprisingly our order was right. When we went to pay my coworker was using the little machine on the table so the waitress came over and basically asked us to give her a raving review. Ummmmm that would be a NO! They really should look into having other servers help each other out. A customer should not have to ask someone to get their drinks. They should be running food and drinks instead of letting them sit there whether it's their table or not! read more

One of My favourite places to eat but the service sucked. Once we walked in there was no one at the front to seat us for at least 5 minutes. When we were sat down, we didn't have a waitress greet us at our table for at least 10 minutes. When we were greeted, she said sorry but didn't seem empathetic about it. What a shame. read more

Horrible service for a chili's. The waitress was never around, we watched a few tables who sat down after get their food and leave before we even had our appetizers. The manager was no help either blaming it on the rush that wasn't there. Although we have saw her doing birthdays. Truly chili's has gone down hill. Sad read more

Um.....Its a chain restaurant.... Why is this allowed to be reviewed. All you can say is I loved how they heated or reheated my frozen food from sysco corp. read more

Stopped in at 9pm on Sat. Checked in and was told 20min Waite. Called us in 10, not bad. Ordered the 2 for 20. App came out and just when we finished food came to the table. Soda mug was never empty, waitress was wright on. Meals were good. read more

Those warm chips make me so queasy when that salsa drips on my shirt its so crazy. Ted. I always get that 2 for 20 so I can share it with my Imaginary friend. Then I get that molten lava cake the warmness just makes me crazy. I just fuckin love this place. Then I leave and take a toothpick with me and it's fantastic. GOOOOOOOO CHILIS read more

There was an entire section they just decided to close off for the night? Proceeded to tell us it would be a 20 minute wait even though they had tables open.. On a Friday night.. At like 8pm read more

Absolutely awful. Worst service in many years of my dining experience. Would never come back again unless I wanted my food in like 5 years. The chicken/bacon quesadilla was good but not our waitress. Very disappointed read more

absolutely horrible last time here was two years ago. reminded why tonight . ordered the combo 1/2 rack of ribs and 6 oz rib.bye steak the ribs were cold and dry with fresh cold barbecue sause applied on top.they were sitting for a while no doubt. theyr e were all bones and maybe 1/2 oz of meat but cold anyhow, the steak was to be medium well but delivered way over well and the waitress answer is " that's there medium well"?. what a waste of our time my wives meal of quasadilia s were mush... needless to say time for this one to close the manager said sorry and took the meal off the ticket...comping the customer that's the way to stay in business ....good luck if you go here read more

My therapist is trying to convince me that my experience at chilis was just a nightmare and not a horrifying adventure I won't soon forget. Can I just start off by saying that this chilis doesn't have an upside down picture hidden in the restaurant? Do you fuckers realize how long I spent pacing back and forth looking for that shit? Long fucking time. Not even that bad. I can deal with that. Seating was atrocious though. When you can see the child slaves making your food in the kitchen from your seat you need to be reimbursed. Was I? No. Maybe because I told the hostess that her nipple piercings were poking through her shirt but any Good Samaritan would point that out. Just trying to help. Now I'm allergic to jalapeños and when you ask for your burger to not have jalapeños, you should expect there to not be any on there. I almost died after my first bite. One EpiPen and three tranquilizers later I'm passed out on the floor only slightly breathing. The manager didn't even take the burger off my bill. So unbelievably rude. Can't say much more about this place. Won't be making another appearance there any time soon. Queso was to die for. read more

We got there and we were told they were cleaning a table, we waited about ten minutes and were seated at a table that was in view from the front that was already clean. Once we sat, there were two other tables that came in after us, sat at the same time- they were greeted first. It took about 7-10 min before a server came over. We ordered our entire drinks and meals. The bar drinks took a while but when asked for waters, the waitress was pretty prompt. The chips and salsa came out within a decent amount of time. The waitress was very friendly, however seemed kind of frazzled- maybe you were short staffed? The waitress brought out the bar drinks once they were up and we finished those along with the first round of chips. She then came over and got us another round of chips and salsa and two of us ordered another bar drink. The food was taking so long that we were able to finish two rounds of chips, and 1.5 drinks from that bar that took forever to get and find and complain about a hair in the bar drink- long curly black hair (we all had straight blonde hair) and the new drink was brought over and then our food finally arrived! The waitress said the manager would take care of the drink. However, she just re-rang the drink and comped the re-ring but not the original drink that had the hair in it (gross!!!!). Now onto the food- I asked for no tortilla strips in my salad and dressing on the side. I had dressing on my salad and tortilla chips in it as well. The only thing that was our saving grace was although the waitress seemed busy, she was very nice. We came into Chili's around 2:20pm and did not leave until 3:45 because of the timing of the food. This is not a typical restaurant experience. Did I mention we never saw a manager??? I will go back to a Chili's- it will just be a different location, as I have not had these issues when visiting Orange. read more

Horrible horrible service!!!! 40 minutes of sitting at a table can't even get the waiter Miles to check up on us... no food whatsoever.... still waiting!!!! Food comes 44 minuets later!!! No sign of appetizers! Horrible horrible service! read more