My wife and I have been going to Chili's once a week for many years but since the government interference it has really gone down hill. The service is still great but the food just doesn't seem the same. Sadly this is true for many restaurants - can't get the same quality food and hiring kitchen staff is pretty hard when no one wants to work anymore and maybe restaurants are just cutting corners. read more

I am actually still sitting in the bar area and both bartenders are complaining about how they are still here and how they were supposed to either be off today or gone home already I am in the industry and would never act like it is an inconvenience to be serving customers and keeping the doors open. Very unprofessional!!! read more

Food was pretty good, service was good as well. I just wish that they accepted reservations, and that it wasn't as loud. Other than that it was good. read more

I got food poisoning from this restaurant. I waited all day to have lunch with my family and the food put in the ER. I had nothing to eat before going and well nothing for 3 days after going. I had soup and no one else in my family did. I will never be going back. read more

I would give them zero stars if available. Ordered door dash from them and was missing 3 things in ny order! How? They need 2 train their employees better or something! Happy Sunday. Thanks for messing my night up! read more

Yesterday evening I placed a curbside delivery order. It was a very large order for 7 people. The total bill was over $80. After submitting the order on the computer, I received a response indicating the order would be ready in 25 minutes. I was surprised at how quick it said the order would be done knowing that it was New Years Eve and most places were very busy. I just assumed the order was not going to be ready by the promised time. I was right. When I arrived, I had no problem finding a Curbside parking spot. I arrived two or three minutes before the food was supposed to be done. I texted "Here" to the Curbside text that I had received. A worker came out to my car shortly after, provided me a receipt, and said the order would be done in "10 minutes or so." I was not surprised and I was ok waiting longer even though it was past the promised time and waiting at home was preferred to waiting in my car. About 20 minutes later, the worker brought out the majority of our order but said there were a couple items still being cooked. Approximately 10 minutes later she brought the rest of the order, or so I was told. I drove home with the order. Upon unpacking the order I noticed two items were missing, a corn on the cob and a house salad. I double checked my receipt to make sure I had ordered those items as I had thought. Yes, sure enough I paid for both items but they were not provided to me. To top it off, half of the chicken on my chicken sandwich was not fully cooked. I spit it out hoping to avoid getting sick. Overall, I was not upset that the order was not done by the provided time. The worker who delivered the food to my car was very nice and professional. However, I was very disappointed that I did not receive everything I paid for and that I received food that was not fully cooked. With so many other restaurant options in town, I doubt I will be back based on this experience. read more

If I could give a negative rating I would. Called in our order ahead of time. Went to pick it up and these brain dead people have no record of the order. Had to re-order and then wait. Mind you not one person attempted to apologize. Such BS!! The manager needs to train their people. I'm done with this dump! read more

Had a nice dinner at Chili's with my husband. I'm really pleased that they got the soda machine that gives you he numerous flavor options for your drink. I ordered the Peach Sprite and it was delicious. For food we shared the chips and guacamole for an appetizer. It was pretty good though I prefer more spice in my guacamole. I also had the grilled chicken sandwich with fries which was also pretty good. My husband enjoyed his chicken crispers on waffles. The service was excellent. Our waitress checked on us often and was super friendly. Chili's isn't anything amazing, but it's always consistent and a good option for a quick dinner. read more

We had a terrible time at Chili's last night. First of all, our waitress mixed up all of our beverages and made us feel like we were inconveniencing her because we wanted these alcoholic beverages. After we ordered our food, it all came out at varying times. First, someone's entree, then chips and salsa, Then appetizer and other entree, and finally after 39 minutes of waiting we got out final two entrees. One of them being the Cajun chicken pasta which was inedible due to the insane amount of seasoning on it. It was so red and nasty. That person couldn't even eat her food in the restaurant. She had to take it home once they remade it. To top off everything, our waitress had to redo our receipts three times! After that, we just went up to the front and had the hostess do it because out waitress was clueless. The restaurant didn't even want to comp my friends meal after it being totally inedible and her having to wait so long to receive. We've never experienced such terrible service in our lives. It was ridiculous. read more

Was told on ap wait would be 10 minutes we waited 30. Host was not friendly. Our booth was so dirty. Seats had food on them, the kiosk had food stuck to it. We waited over an hour for our food. My food and my husbands was okay but my sons cheeseburger was SO Greasey. So bummed because we normally like chili's. Our waitress was not good. Slow, didn't come around much. Her and another waitress kept talking near our table dropping the F bomb so my son could hear. read more

I would first off like to say, that I like Chili's and the style of the restaurant, the menu, and the food. Shortly after moving to Normal, Illinois. I visited Chili's on Veterans Parkway, Bloomington, Illinois. It was a Tuesday during lunch, the restaurant was not busy at all. Got seated right away,our waitress was very attentive (refilling drinks, getting sides, checking up on us). I ordered the Guacamole Burger (Substituted a regular patty, instead of turkey burger patty). I chose to have the fries and a side house salad. My side house salad, came straight out of a blast chiller or a low temperature refrigerator. My lettuce was completely frozen, I couldn't even cut it with a knife. The toppings cucumbers, carrots, cheese, and tomatoes were completely frozen to the core. Like they came out of the freezer directly to the salad. My hamburger was was cold all the way throughout the burger (not cooked to correct temperature), and was assembled like it was a two year old putting the burgers back together. Needless to say I will never visit Chili's, in general ever again. Not worth the time and or your money. read more

We went for a late dinner, we should have chosen McDonald's. I will summarize it this way: --Soup was cold. Sent back- came back out 15 min later. -- Cajun pasta- very cold! -- sandwich on pretzel bun- bun was extremely hard you could tap it with fork and it seriously shattered. -- never received the sauce that was ordered for the sandwich on the side instead of "on it" --no refills on any drinks. -- margarita ordered at beginning - did not receive until we complained to manager everything that happened. Manager did comp the meal- however I do not know if this was because my husband said "I don't care what you do with the food, but we are not paying for any of this" Manager also remade the sandwich & pasta to go as well as waitress brought me the margarita. read more

I'm giving this Chili's a 5 star for SERVICE - best service I have had at a chain restaurant in a long time - we ordered from the 2 for $20 and had a little bit of trouble with the broccoli, mine wasn't cooked and my mom's was over cooked, we ate the other portions of our meals as they were good and hot and came to the table quickly, when she cleared the table I mentioned in passing because we found it amusing, it didn't disrupt any part of our meal. The manager immediately came over and apologized and ended up taking care of the bill and buying us a dessert! I am amazed at the level of service they offered. Many places wouldn't have bothered acknowledging it since we did eat everything else. I would say in a college town to have that service is rather unexpected. And the place was busy - large groups on 2 sides of the restaurant and we still got amazing service and hot food. read more

Victoria is one of the sweetest servers/waitresses you can get. My chaotic friend group was super loud but had an even better time because of her. Just an excellent place to be and she was great at handling food, drinks, and making us feel like Chilis Royalty. All around a great experience. read more

We had a pretty solid/average experience here. Came in on a Friday night and there was a 35 minute wait. I don't know how long we were really waiting but it did not feel like 35 minutes. Got a table, ordered some standard food (endless tostado chips, burger, veggie burger, chicken sandwich between the three of us). Everyone enjoyed their meals but the staff could just not get my order right. The first error was that I was brought a regular burger instead of the black bean/veggie burger. However, the waitress was very nice and she actually surveyed the burger and realized it was wrong before handing it to me. I thought that was an A+ move on the waitress's part. Any vegetarian out there can probably attest to the high number of times this occurs in comparison to the low number of times someone independently attempts to fix the situation for you. Anyway, everyone was really pleasant and the manager came to our table with the new veggie burger. The second error came with the second veggie burger which was served with the wrong cheese. He asked if it was correct; I told him it was made wrong again and he offered to fix it again. At this point it wasn't worth it for such a small detail so I just ate the veggie burger as-is. They wound up taking the order off of the bill, which I thought was definitely fair and a nice gesture. All in all, a truly average dining experience. However, it's important to note that I was very pleased with the way they handled my meal issues! read more

I had a sub-par visit around two months ago at around 3-4pm, and I ordered the original chicken crispers, which were rubbery in texture and I was unable to finish eating them. The management team was quick to notice and offered me a new meal, and instead, I got the Cripsy Chicken Crispers, which were better than before. I appreciate the staff being cooperative and working well with customers. I am overall satisfied with customer service. read more

I dislike Chili's very much. It is easy to get to and has great parking but the food is not good. I always get sick when I eat there. The service is sometimes good and sometimes not. It is ok but I don't think the next time I go to Bloomington that I will be stopping by. read more

Got the chicken and steak fajitas. They were terrible!!! They didnt even taste like real meat! I could only choke down 5 bites and boxed the rest for my dog! Dont ever go there for mexican food. Gross! The black berry tea was even tasteless. Does anything there have flavor?! Wow! read more

Something for everyone on the menu and they always have new things to try. The staff here is always very nice and outgoing. So while it's standard fare, the pricing is fair and if you are pleasant to the staff, they will treat you well. Makes for a nice dinner out. read more

Don't get me wrong i love Chili's and it is consistantly good but i am disappointed how the fajitas are served now. The toppings are brought out on this stand with little bowls on them . The concept is good but the bowls are way way too small. It looks cheap! I had to ask for cheese two different times and it would help if they were filled to the top. If this is a way to save money try finding another way because this just looks awful. Looks mean everything in a restaurant! Like i said, food is good but don't get chintzy with it! read more

Called to check on wait list lady was rude, along with waiting an hour to get seats so we left and went to Applebee's and got in in 5 minutes read more

We love Chilis. The service could def be a lot better. Servers need better attitudes. Also you need to bring back the Fajita pita!! read more

It's a Chilli's... decent food at a moderate price. The food is consistently good and prepared well-- nothings super elegant or creative, just American Bar and TexMex style comfort food. The servers are usually covering large sections so they can sometimes get overwhelmed through no fault of their own, especially if there are large or demanding groups. The servers are very friendly and social though regardless of what's going on. This location is a magnet for college students and families, so there is a frequent wait around prime lunch and dinner times, especially on the weekends. You can usually gauge how bust they are based on the parking lot. The bar area is small, but if you're of age and there's only a few of you, that's a great option if there's a huge wait with large groups with kids. read more

Surprisingly, in a town plagued by horrible customer service, this location is a shining star. Food is excellent, although sometimes the cooks seem to get lazy and mess up a meal, my fiance and I always look forward to eating here. The server named Tish might be the best possible server for such a restaurant and we always try to get a table in her section. read more

I ordered online and paid arrived and waited 1 hour past my pick up time. No one came out to update on order. Told one o person who finally came out to cancel our order. He was like ok but never wrote one thing down. Had to dispute the charge on our credit card. At least 30 cars waiting read more

My husband and I visited this place while visiting with our insurance agent. I could not believe how terrible our service was. (was not served for over an hour) then, finally served and my soup tasted like dog food and my salad was wilted included and not limited to the slimy lettuce and stale croutons. I could not believe it! I wanted to get up and walk right out! Will never step foot in that place ever! (my husband choked down his meal and on the way home got sick.....like I said we should have walked out)! read more

Ordered yesterday via their website for an 8pm pick-up. I understand it was Mother's Day and was likely busier than usual. Arrived from out of town at 7:45 to find a line for the To Go pick-up approximately 30 + cars long. Received our food at 8:50 pm. I'm not upset about waiting in the line for the pick-up but am upset that it was quite apparent by the quality of our $80+ order that it had been sitting in the styrofoam containers since likely 8 pm. Nothing was edible at that point. Soggy, cold fries. Cold burgers & dried out sirloins. I attempted to call the restaurant but was hung up on three times. We would have had to re-enter the To Go line at that point to have actually been able to speak to anyone about our order. Very disappointed there was not a better handle on how to manage the wait time for pick-up with the food prep. read more

Tish is an AMAZING server and give great customer service. She's the best thing smoking in here. Ask for her!

Don't sit at the bar the dish washing will make you wonder if you're going to get sick. Wash bin overflows into first rinse but don't think you will get sick from the chemicals as none were added. read more

Two wonderful additions to this chain: 1) KIDS EAT FREE ON TUESDAYS (check your bill, though, servers sometimes forget what day it is) 2) COKE FREESTYLE love the added caffeine-free options! read more

This place has not had a review in over a year...no problem - captain yelp to the rescue ... I stepped in late on a Wednesday night and sat at the bar....it was busy and other then waiting close to 5 minutes for initial service, once I received the service it was great - my waitress was working hard and servicing practically the whole area herself, she did a great job! There were a couple of baseball games on and the bar was a perfect spot with greatly placed TV's to enjoy the games. The turnaround time on the food was fast and the beer was nice and cold. I ordered chips and salsa to start and steak/chicken fajitas for main meal and it was all what I expected it to be...filling with a little taste...no issues with this chili's. read more

The food was ok the server we had was super creepy. He would stare at us for us to talk first. He would just also stare into nothing for a long time. Me and my friend just did not like him and it kinda ruined the night. read more

I'm not a big fan of chain casual dining places but I've gone a few times with a group recently. This is actually a pretty good restaurant in terms of service and food. I have ordered several different things including burgers and fish and both were amazing. read more

I have to admit, I am a little biased on this one. I realize it is a chain restaurant, but I have been eating here for years. Some of my favorites are the fajitas, the country fried steak, and absolutely every time I go I get an order of the chicken enchilada soup. It is awesome! My kids and I will order a bowl of the soup with an order of their amazing chips and salsa and then use the soup as a dip. It is great stuff! Typically great service can be found at most Chili's and their food is almost always consistent regardless of location. read more

We ordered black bean burgers and margaritas. Drinks were tasty; burgers came out, I took a bite: meat burgers. We sent them back. Manager came out to apologize. "Are you vegetarian?" she asked. "Yes," we said. "Ooh, I'm sorry," she said, "Would you like another margarita?" "Sure," I said, "that would be great. Thanks." Bill came out - she charged us for the extra margarita. I thought it was a nice gesture, but it was just an upsell. Classy, Chili's. read more

Last month we tried this for the first time. We loved it. It has great meal options.I think some special drinks are very expensive. Overall great place with good food and ambience. read more

Let me say first off that the server was good. Not exceptional. Just good. My wife and I did the 2 for $20 deal. We both got the mango tilapia. It came with rice and steamed broccoli. We had the chips and roasted corn quacamole for our appetizer. Price-wise, the deal isn't a big deal. They basically give you the appetizer that comes with several of the meals anyway. No biggie. But, the portion sizes were small, too--2 little pieces of fish about the size of big sardines. The rice was sufficiently sized but strong on what I think may be saffron. The broccoli was steamed well. The best part of the meal was the maccaroni and cheese side dish I ordered just to try. I could have tossed the fish and had more mac & cheese. It was great and I highly recommend it if you like that kind of food. Overall, this Chili's is slightly below average for a chain. read more

I have nothing but positive feedback for this Chilis. I have gotten many different things here and each time it's wonderful. They have quick service, polite service, and fix mistakes they make. I've used their to-go feature online, and it somehow got lost in their system. They gave me my food at a significant discount even though I said I didn't mind waiting the extra 10 minutes it took. I will definitely keep going back here! read more

Next time I have urge to eat at Chili's, I'll have a hot pocket instead! Our party of 4 was prepared for wait on Sat evening. We waited 1 year for our food!!! Evening went down hill when party of 12 was seated next to us after we ordered. They were finishing food when our dinner arrived!!!!!! And my food was not what I had ordered!!!They were out of chicken enchilada. No apology or any word from Head Manager who had been fawning over 3 to 4 tables about this & that. Sophie, our waitress, was kind and worked hard as did other servers. Can't wait for Dobsky's (spelling?) new place to open. read more

Absolutely amazing!! Awesome customer service and the food is fantastic! My go-to meal here are the big mouth bites, and I'm never disappointed. The staff members are also great and even a little comical too. Highly recommend going here! read more