I've got to say the wait wasn't terribly bad, actually was in earlier than expected to wait. Food was amazing. And the waitress Lexi was AMAZING. Her personality was on point! Definitely recommend requesting her. The only issue I see so far is the scan for the menu. I had to download an app for it. And also had to help a couple across the way. It needs more direction to help someone out with it. read more

Chili's - Big Mouth Bites - American Near Me - Bastrop, Texas

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15 min wait turns into 45 mins to be seated. 10 mins at table before anyone even comes to the table. I'm not going to even comment in the food. It does not matter read more

I have always enjoyed Chili's laid back atmosphere and consistently good food. The servers are typically good as well, but lately I have seen a decline in customer service. The restaurant could use a good deep cleaning as well. read more

We thought we would give it another try since we haven't been here in about a year because service in the last has been awful. We had the waitress Sharelle and she was awesome!!! The food was really good. I loved the new menu options. The Mac and cheese is so good!!! The staff is keeping the place a lot cleaner too! We will coming back!! read more

I just went to this Chili's for a job interview. A sign was taped to the door that said they didn't have AC but I noticed they had wonderful air-conditioning as I pulled open the door. I wondered if someone forgot to take this down. Next I saw four employees gathered around the seating podium gossiping and they didn't want to stop when stepped in. A young lady begrudgingly asked "how many." I then let them know I had an interview. They all turned to look at me, snickered, and scurried off to tell the manager. A manager came out after ten minutes, asked me what I was applying for, and let me know she didn't have any positions open anymore. She said she was only hiring cooks. I then replied that I could be a cook, and suddenly she wasn't sure that she needed cooks anymore. She said she'd need to ask her district manager "John." At this point it was obvious that I wasn't being considered due to my looks or demographic qualities. They didn't like the way I look. Upon leaving, I let the hostess know about the sign but she said they were aware the sign was there and said "sometimes it doesn't work." I suspect they are hoping people turn around and leave. What a horrible place to work. I highly recommend not working nor eating here. Just the few minutes I was there, I regret it. read more

The staff was very friendly but the restaurant itself was dirty. Our drink cup still had food and debris on it, we saw a cockroach crawling on the wall behind us, and my food was served cold. I also got the Cajun pasta and got food poisoning that night. :( read more

Food here is always mundane but my server is friendly and efficient. I always order marg of the month and I'm consistently disappointed. Server suggested blueberry pineapple. Sounds good. Maybe next time if I come back. Usually visit 3x per year and usually because of their effective advertising. There are much better places to eat nearby. read more

I was completely humiliated today at a place that I frequent quite often (Chili's in Bastrop Tx) . From the time we sat down we were treated like we were bums looking for a handout . Told we couldn't have more than one beverage unless we order food while other patrons were sitting at the bar having shots. I spoke with the manager about our service and was told she instructed her staff to look out for her customers .We finished our meal, paid our tab using the remote kiosk on the table and proceeded to exit. At that time we were ran down and asked if we had paid for our meal. Our terrible waiter never took the time to check before accusing us of stealing. Terrible customer service from management on down. Please stay away!!!! read more

Had a little night dinner and the service was excellent, the food was great, and our waitress was top notch. The portions were enough for leftovers to take home. Great experience. read more

We didn't get the ice cream for our cookie skillet on our Togo order they also didn't put any ranch, or silverware, I called and they said they would call the next day but they didn't. I would not have minded waiting a little more time if they made sure everything was on my bag. read more

Food is usually pretty good. No complaints on taste, but order consistency is pretty bad. The picture is their white queso, there was literally like a quarter of an inch of queso, topped with spinach, guac, pico and shredded cheese. Like, really? Thanks to whoever sucks at doing their job, and for caring so little. read more

Chili's - Supposed to be White Spinach Queso - American Near Me - Bastrop, Texas

Solid spot to stop for a quick lunch. I've always been a huge fan of Chili's and with the recent redesign to their stores and expanded menu, it's gotten even better. They have an express lunch for $8 bucks where you can get a salad and an entree...an amazing deal! I had a Caesar salad and a burger and I was in and out within 25 minutes of being seated. Service was excellent and the food was very good. Chili's has always had fantastic burgers. If you're in town or just passing through Bastrop, this is a good spot to stop for a quick lunch! read more

Came in to kill a couple hours and sat at the bar. Shawna who is bartending is a rock star! She is handling the bar and all tables in the bar area like a boss. She makes sure I get refills while taking care of a lot of other people. She is friendly and professional, personable, and she is hustling. I always enjoy Chili's food but am very impressed by her level of customer service and work ethic!!! read more

Don't waste your time coming here. Drive out to Austin and you will experience better service and better tasting food. This is the 3rd time we eat here hoping things will change for the better but no such luck. read more

My daughter and her golf team dined here today for a late lunch. The food was pretty good but the time it took to get the food and their completey RUDE waitress moved this from a 3.5 to a 1 star. The waitress complained about everything the kids asked about, acted like everything was equivalent to walking over hot coals. If you don't like doing your job, maybe its not to job for you. I would not recommend this establishment. read more

After visiting this Chili's location, I got food poisoning. My boyfriend and I had been here before and experienced low food quality (food coming out luke-warm) etc. However, our favorite place in town was closed and we thought we would visit again to see if they had improved. (We are big chips & salsa fans so we hoped they had gotten it together). Needless to say, after eating at Chili's around 7pm, by 3am I was violently sick with all the signs of food poisoning: vomiting, diarrhea, heavy nausea, chills. Wowza. I did call and speak with management (Hannah). She was kind, apologized and offered to send a gift card but we won't be returning. The kitchen procedures here need to be checked. Eat at your own risk. read more

First of all, I'll say the service was excellent. But the downfall was the food. It was my birthday & I was looking forward to the chicken crispers. They were so tiny compared to others I have had. In addition, my fries were cold despite the fact that they were given to us in a timely manner. Truly disappointed. read more

Ordered online for tonight to be picked up at 6:30. Hubby was getting Covid shot, wanted to give him extra time. He let me know to call and see if we could pickup earlier. Called Chili's and spoke to a gentleman and asked if we could get the order at 5:30(I called at 4:20). Gentleman told me no problem. We show up for Curbside, first they couldn't find the order, then at 5:45 they found it but it was just getting started. Waited and waited. Excuses flying at us plenty. The order is finally ready at 6:27 and then to make matters worse, the order was wrong. Will learn to make the items myself, 52.00 to wait and still have the order be wrong. read more

i went to chili's recently with a group of co workers & the manger came out and told us we couldn't have any more than 8 ppl come and if any more people come they will have to sit somewhere else, very rude acted like we weren't customers as well. we had 10 people & she came multiple times saying we can't just take chairs to sit down & told us to put the chairs we were sitting on back & made us stand. i felt so uncomfortable we ended up leaving will never go there again , now ik why my friends quit working there if they treat there customers like that i can't imagine how they treat employees. read more

Was told a certain time then when it came that time I asked them how much longer and she added another hour when there was table that just needed to be cleaned off when I asked her about those tables she said well idk if we the waitress wants another table. read more

The manager was a joke, walked past us twice and never asked us if we were okay or filled our drinks that were empty for 15 minutes. He honestly had no idea what was going on. As being in the industry for so long it was honestly embarrassing. Brought out our food cold and my boyfriend ordered soup before and as the entrees were coming out we were informed there is no potato soup. lol it had nothing to do with the "new" system. Honestly I love Chili's but that was probably the worse experience I've ever had there. And I will not go back unless Alex is working. If y'all want a great experience go to her she is the best. Thanks for wasting my time read more

I do pretty much like the food, sometimes the quality doesn't live up to the price. Also sometimes i feel like workers are a bit judge mental for some reason, but not all. read more

They were down right down horrible!! if I could give anything lower than a 1 star I would! we called ahead they told us our table will be ready when we arrived. once we got there they said they didn't put our name down and we would have to put our name down again and it would be another 30 min...we put our name down and it took about a 35 for them to call us. we were checking out at the store and once we got there they said they gave our table away because it took too long. once I asked if we could still get a table in a timely manner and she caught an attitude with me about taking too long and she was being so disrespectful so I left! read more

This is the worst service I have had. The food was not cooked all the way for a simple burger, I don't know anyone who would want a straight pink burger. Then when I asked for them to substitute two sides for double fries they still proceeded to bring the incorrect sides and tried to argue about it. If you're looking for a few drinks 1 will do at chilis as it's straight alcohol read more

So the Southwest egg roll were a 5 Star and our waiter was a 5 Star but our meal was just okay. We had the fajitas for 3 and got chicken, steak, and shrimp. The steak was good. The chicken and shrimp was okay. The chicken didn't really taste like real chicken. A cheese sauce covered the meats which we regretted getting it on top. And some of our sides were frozen- the sour cream and the pico de gallo (which I'm not really sure why the pico was frozen but it was). read more

Chili's - American Near Me - Bastrop, Texas

This Chili's is subpar to say the least. Get a new manager and hostess! Smart ass and they don't give a damn! Waitress was accommodating and semi apologized. Waiting to see how the food is. Good was excellent my compliments to the chef! Now only if customer service was as good! read more

11/22/2021 7:00pm...I called way in advance for a table of 14. Brett the manager was very accommodating however the hostess I was dealing with was horrible. Talked with her on the phone and very rude and even more so in person. All she did was while I was waiting was talk to another quest about getting a job because she hates this one read more

I usually love chili's every time I eat at different locations I'm new to Bastrop and decided to try it out. Unfortunately my experience was horrible. Wait time took forever than what we were told, our non alcoholic beverages came with appetizers while the alcohol beverages sat at the bar for 20 minutes while we watched. Kept getting the wrong appetizers and meals every time our waitress came. I was a server for a few years at one point so I understand things happen but not every step of the visit. The team work was horrible no one helped each other until it was too late I know you have to focus on your own tables but if you see a team mate drowning and you have the time to stand around help out seriously. I probably won't be going to this location very often I did have high hopes but it was a bad experience. read more

Filthy, dirty, nasty place. Food smeared and stuck to every surface. Run down, not maintained. Great server.

The wait was 1 hrs and 20 minutes with empty tables. They could not seat us until the kitchen got caught up. Sounds like they need better management. The hostess kept playing on her phone and going in the back and not helping clean tables to get people seated. When we finally got seated the waiter was very nice and friendly. He did everything he could to make us happy. Food was good but somethings were cold and should have been warm or hot. read more

My wife and just left after being refused service. We enterd, with our Texas A&M shirts on where the hostess informed us that they were a UT establishment - and did not serve Aggies. read more

Chili's - American Near Me - Bastrop, Texas

There was a surprise token in my chicken fried steak: a fried chicken tender. I laughed and laughed. And then, I cried. The mashed potatoes had a strange play-dough consistency. No, I didn't make a phallic sculpture. The colorful magic seasoning on the gravy was magical. I have no idea what it was. Did I eat glitter? The white gravy was good. The corn-on-the-cob was tasty, but looked like someone had taken a bite out of it. I was confused. Did I bite the bottom, then the top? The portions were massive, though, but not tasty enough to take home. I got home and my stomach asked, "What did you do to me? Why must you punish me?" Holy Chorro-izo! I will go again, because I've been accused of being anti-social, and eating at the bar has some sort of entertainment value. read more

Went to chilis yesterday for lunch Carla got bored with chilis because the menu is not that great but yesterday I went and had a great time food was hot came out fast we was seated real quick and the waitress was real nice her name was Bernice so I think I might give it another chance drinks was real nice had a great time it could be because it was lunchtime the food was hot but usually they fool come out real cold not warmed at all and you have to send it back read more

Walked in there in the wait was pretty long which I understand if it's busy it really wasn't though. Me and my boyfriend walked in and the hostess completely looked past us and proceeded to talk to the people behind us. I had to get up and get close for her to acknowledge I was there. Once we sat down we had my favorite waitress so that was good. Boyfriends wings were dry but my food was pretty good I had the ancho salmon with asparagus recommend that for sure. Customer service and hostess needs work though it took everything in me to not leave after she skipped us and didn't even acknowledge she did read more

We ended up going to chili's for lunch on a Saturday around 11:30. It was really packed! With that being said, I was surprised we were able to be sat so quickly. I was there with one person and we both ended up ordering the $10 meal that includes a drink, a soup/salad/chips n salsa choice, and an entree choice out of 5 entrees. She got the margarita chicken, which was just ok. The menu even starred it as a fan favorite, so I guess we were expecting more than it was. Good for one time but wouldn't order it again. I ordered the original chicken crispers that came with corn on the cob and fries. It was a lot of food! The fries and corn were really good. I didn't like the batter on the chicken, but that was probably just me. Others may like it but they were a bit too greasy and soft for my liking. The waitress seemed very busy to we tried to cut her some slack. She was always carrying something and getting our orders on the run, but she managed it and even got us teas to go. Overall, good, but would try something different next time. read more

Skillet Queso: 4/5 Fire-Grilled Corn Guacamole: 5/5 Big Mouth Burger Bites: 4/5 - I was full from the queso & guacamole so I only finished 1 of the 2 sliders, but it was good. Service: 4/5 Ambiance: 3/5 read more

Been twice, the service was top notch!!! Hope it stays that way. Had some plate of nachos, think there were 8 separate ones. I Could eat them with my fingers. Omg, I crave them now!!!! It's a fun place to be when the service is having fun and is so friendly. read more

Rebecca Smith's service is always excellent! The food is always great, at least for me! I'm always satisfied when I go.

I have gone to Chili's probably since it opened. The menu changes drive me crazy. So today I picked out a plain type lunch which consisted of chips and salsa, a salad and a bowl of soup. I figured that would be a fairly nice option. Oh, and my husband and I shared a chocolate molten cake. Everything was ok but the soup. Now I cook and know what cream of chicken soup taste like and the soup tasted exactly like that ! It was weird and unappealing. So maybe their other soups were good and I just got the wrong one. It was their chicken enchilada. Other than that , service was great as always, love the place but quit cooking weird things and the mexican items are something I definently stay away from. read more

It was a great,fast order and the service was great.The bad thing was that they are not the best with ordering drop off .I recommend the blue lagoon fizz. It is amazing for people who love sweet. The presentation was great and beautiful. I love the small burgers,because they are very easy to eat. Chili's is good read more