This evening I returned for the first time in probably about a year, hoping that they had maybe hired new staff, new management and gotten things back on track. I assumed our bartender was new.Because when my boyfriend ordered a chilled shot of tequila, she brought a rocks pour, no big deal, i'm used to serving.I just assumed that she was new. We ignored it and focused on ordering because we were hungry. We've always loved the burgers so my boyfriend and I both ordered burgers. He ordered the smash burger. I ordered the QP burger both off of the 3 for me menu. The QP it looked amazing on the bar top game console, however, when our food came out, both burgers appeared to be smash burgers. I asked my server if there may have been a mistake.Because both burgers appeared to be the same.And she told me no, all their burgers are prepared the same, minus the toppings. As a former server at THIS Chili's Bar n Grill, I knew that to be inaccurate. So I just assumed, once again like with the drink. She was new and did not know the difference. But this is also where the issue started. When I mentioned thats not how it's been served before, nor is that how its pictured or advertised. She looked and spoke to me as if I was ignorant and walked away. I finished my salad and my broccoli while waiting for her to return. When she re entered the dining room, I asked her if there was a kitchen manager on duty that I could talk to. The annoyed look, she had on her face while she redundantly asked me if I wanted to talk to him, you'd have to hear the tone and see the annoyed facial expression before she left to get the Manager. I'm really hoping your cameras have audio, and i'm also really hoping whoever reads this looks into it. We were there from approximately between 10:15 pm and 10:45 pm today Saturday, Jan 10, 2026. When the manager came out, I explained to him what was going on and my issue with the food and then I showed him a picture that I took of the computer that Chili's has on the bar, and how it advertises and shows the burger which is consistent to how I've had it every other time I've ordered by the way. When he was first looking at the picture on my phone, he said, I've never seen one of our burgers or advertisements look like that. Then I pointed out the small details in the picture, showing him how I had just taken those pictures on their bar moments before. The manager was more polite, but not as expected. This coming from a woman who has worked twenty years in the restaurant bar industry. Not only Chilies, but for PF Changs, Buffalo Wild Wings and Applebee's to name a few. If I had been a secret shopper, both would have failed horribly.The whole restaurant would have. He seemed to have a forced politeness and acknowledged that the burger was smashed and not made properly. Our server, the bartender, was literally disagreeing with him in front of us and other guests. It was extremely unprofessional. I've never had a server roll her eyes at me to my face. The burger that the manager brought out as the replacement for the mistake was perfect. It was exactly what I've came accustomed to receiving when I order a burger at Chili's. I asked for a box to be given to me because my boyfriend had lost his appetite and was about to lose his temper because of how rude the server was being. I always do the surveys especially when service is good because as a server bartender, I know that nowhere near enough people do the surveys when they receive good service. It's always bad and negative. Shockingly, this is the first negative review I've written, because although the service has gone downhill over the past couple of years, they were never blatantly rude like this girl. As I was filling out the survey on the computer after paying, my boyfriend and I could audibly hear our server complaining loudly vilifying and belittling us. I'm not sure how you guys handle business now, but when I was an employee of Chili's and every other serving job, i've ever had, that would have been immediate termination. I'm not sure it's possible that the manager couldn't hear her. She was speaking so loudly from the alley entrance we could hear her at the end of the bar. In my 20 years of experience in the restaurant industry, as well as going out to eat regularly, I have never seen, nor received such rude, disrespectful, and unknowledgeable service. Not giving this girl new training and completely turning around her attitude as well as menu, knowledge, would be a huge disservice to your company. Times are hard. Money is short. People have choices. I'm sure everywhere is noticing a drop in sales. With a server/bartender like this, she just successfully drove away a customer that eats out twice a week, almost every week. I look forward to returning to Chilies the next time I'm out of town and find one read more