Walked in and waited over 10 minutes by the waitress stand and never saw a single employee anywhere even though they were at 50% capacity

This restaurant does what it can with the staffing shortage that hit due to covid. The staff members are pushed to do their very best and some guest should take that into consideration when they treat the employees so awful! read more

Place was nearly empty yet had 15-20 minute wait that turned into 25-30. I guess they don't have staff?? When will Covid stop being an excuse. read more

walked in the restaurant and was met bybthe hostess with attitude, requested a booth which there were at least 15 available was told none available and had to sit at a high top for our only option. next couple to come in... they get sat at a booth and order was taken immediately while we are still sitting there and not even been greeted. called to speak with the manager, after being on hold 12 minutes the girl said '& who is this' i said im a customer my name is Trisha, she starts yelling for David to come to the phone, which he wouldnt. the most rude, unprofessional waste of a business read more

We just left here. There was barely anyone here. Our waitress was very inattentive, we had to wait for our 2 meals for over 40 minutes. She did not once stop at our table to let us know anything about our food, to check on drinks, ect not once. We watched a table of 3 wait on their check and to go boxes for over 15-20 minutes as well by the same waitress. My burger was so dry I couldn't finish it, and cold and my wife's was cold as well she had the chicken, bacon ranch quesadilla. Just a over all terrible experience and will not be back. read more

Great Service, just don't work Amy too hard. Love atmosphere and food! One change I would Love tho see is at least show Steelers games on one TV, Thank You Much!!! :-) :-) :-) read more

Chili's - Tex-Mex Near Me - Bardstown, Kentucky

Bottom line is, we walked out. After 35 minutes. Dirty table even in this scamdemic climate. Help wanted sign is a red flag. Got drinks after 7 minutes. Ordered food but left after 35 minutes. There might have been 8 tables to wait on. That should not be very busy. Just complete incompetence. Poor management. Overwhelmed help. Mediocrity has become the standard. Not mine. There are other choices. read more

Wow what can I say... food sucked. Service sucked even more. Our waitress was very incompetent. I had gotten the pick 2 slow cooked meal. Brisket and the jalapeno cheese sausage. The sausage was very greasy but the taste was good. The brisket was so dry and hard and the bbq sauce was generic with a tin can taste. The fries were great though. read more

Hung here before a local event, none too impressed, lil red head waiter was rather spot on/attentive, otherwise our meal took double time to deliver, when it did arrive i thought this; could easily make this better at home at less then half the price, easy. Towards the end i held my own against the the slippery bathroom floors and managed a relief without a incident, place needs a lil better management and/or staff read more

Yowza. Just had the Cajun Chicken Alfredo as takeout, and good lord, that was salty. They definitely went overboard on the cajun seasoning as I can actually feel the moisture being drained from my tongue, like I just kissed a Sodomite. Thankfully, it was split with a co-worker and I didn't have to eat the whole thing or I may have dried up like a Slim Jim. More often than not, the food from this location is OK, but like many chain restaurants, they think over-seasoned takes the place of flavor. Excuse me while I go douse myself directly from the water cooler. I feel like Aquaman on shore leave. read more

Love the place great people good overall menu 3 for 10 and 2 for 25 both great options for a nice cheap date don't sleep on chili's

I was nervous when I read the other reviews cause we had already sat down and ordered tea. Maybe the chef read the reviews and adjusted his recipes. Nothing we had was too salty. We had the lunch special California flat bread and big mouth sliders with fries. Great portions for a light lunch and served with a small salad. Entrées were served hot and crispy. Service was excellent. The only complaints I have are the tea was $2.50 (expensive) and the wood edge off the table seemed sticky. read more

Just left the restaurant after waiting for an hour and a half to be seated and then over an hour and a half to get our food. The restaurant was half full The waitress didn't ask how we wanted our ticket divided Terrible Will never go back to that restaurant again!!!!!! read more

We came in with a party of 8. First told 30-45 minutes and then later told 60-75 minutes almost 20 minutes later. The hostesses were on their phones with AirPods in. We decided to take our hard earned money elsewhere and not waste our time. read more

Horribly slow service when they aren't even remotely busy. Drinks empty for 15 mins and food cold .

We came in late and we left later than we should have. The girl at the bar was nice enough to let us stay to watch a double OT hockey game. Actually, she was nice enough to let us watch the first OT. Then we felt so bad that we left. Got some food and drinks here as well. That's what one does at the bar at a Chili's. Or at least, that's what one should do. Otherwise you are weird. Or you work there. That's an option as well. Decent bathrooms. Not sure why that would matter but maybe it will impact your life in some meaningful way, like there's a freak snowstorm in the middle of the summer and you're in the bathroom while the roof all around the bathroom collapses and traps everybody. You have a roof over your head but the door is jammed shut by the other parts of the roof that fell in. And the snow. In that situation, it will be good to know that the bathroom is at least not a terrible place to get stranded and potentially spend your final moments in before you slip into a hunger-induced coma and ironically die of starvation while mere feet away from a fully stocked kitchen. This is all assuming that I'm remembering the bathroom correctly. We went to a lot of places on this trip. I might be thinking of somewhere else. They didn't have any corn tortillas for my fajitas that night. That was a bummer. read more

If I could give this a zero star I would. 1) Our server didn't know the menu at all 2) Our quest dip wasn't even warm. Room temperature at best 3) the chips weren't even cooked thoroughly, you were able to bend them in half without breaking 4) we weren't given napkins or straws about five minutes after getting our drinks 5) after asking about some different queso the server seriously said "oh wow yeah that isn't good" and walked away not helping at all 6) no dressing was brought for our salads even though we asked for them before hand 0/10 would not recommend. This will be my last visit to this establishment. read more

Not good. When we first got there, the restaurant was half empty and took a while for us to be seated. When seated and our drinks were brought to our table (10 mins after we ordered them) my cup was dirty and had salsa on the sides and crumbs in my drink. We still got charged for that drink though. I ordered an Alfredo pasta and it wasn't as good as I remembered. The noodles were way over cooked and drowns in Alfredo sauce with chicken and tomatoes just thrown on top. The waitresses there were all yelling in the back and just standing around talking to eachother rather than checking up on their tables. Got there at 630, left at 9. Not pleased. read more

Steak fajites were a pile of goo. They did not sizzle on the non hot plate . Had to ask for napkins. Tried to put 2adults and 1 baby on a table for 2. Had no sides with fajites and still charged us $1 for a cup of soup sub. read more

The worst service ever, waitress could not remember anything. They were fighting in the kitchen and the food was cold.

They were way understaffed so it took forever to get food and our waitress was complaining about working long hours which is pretty unprofessional but at least she was nice. The food was okay, pretty typical for this type of place. My food was barely warm so maybe my food was ready before everyone else's at my table. Hopefully they get things better organized. read more

Where to begin. Such slow service sour cream was a dollar?! Insane do not recommend dude. Also is pretty expensive for food that is average at best. Will not be returning. Bathrooms looks like they are in a rated R movie. Crazy man! read more

Went at on off time. Asked to be seated at a booth. It took 10 minutes and 3 people to clean off the table they wanted to sit us at. Food was mediocre at best. We had a new server who did ok. Other servers were huddled up in groups of three talking instead of taking care of their customers. 1 appetizer, 2 entrees and 2 soft drinks was $62. Not worth $10! read more

The prices have gone up and the quality and quantity have gone down. They charge you extra for grass fed beef???. Never will we go back. Terrible service and the food was just so so. read more

Barely adequate food, small portions, cramped seating, multiple TV's blaring.....seems more of a bar with finger food than a real restaurant. read more

We came in from out of town and the power was out, so we weren't able to eat downtown. We went to Chili's and sat at the bar because it was quite busy. Amanda was our bartender/server and she was FANTASTIC! The food was hot, the order correct, our drinks stayed full, and we had a great time. read more

I dont come to Chilis very often, but I got a coupon so I thought I'd try it again. The food was not great ( cold ) and overpriced for what it was. The ziosk was dead when we tried to leave ( the waitress told us they want them to use the ziosk machine ) so they came out and replaced the battery. After that it was put of paper so we had to wait again to flag someone down. It finally came up, scanned our coupon for a free appetizer and it only removed part of the appetizer cost. When we asked the waitress she said she would have to get a manager and it would take a bit longer. We ended up just paying the difference because we were tired of sitting there. We have the same disappointing conversation everytime we leave this Chilis. For some reason we keep going back every 6 months or so... regret it every time. One day we will learn! read more

after reading a few reviews I was hesitant to enter this establishment in the heart of bourbon country kentuckiana. thoughts of sodomites ran through my head. biblical statues meant to disturb my dining experience. but after the reassurance of Hollywood Hackett I pressed on. (that and the thirty dollars worth of chilis gift cards burning a hole in his pocket) upon entering the establishment I felt juvenile vibe although it was already 10:30 on a Friday night. loud babies crying toddlers running amok. my party was swiftly seated with a strange digital contraption on the table. a table side tablet for looking at the menu and apparently ordering food, calling the server(which we found out only omits a blinking light in which the server must seek out not directly call the server to our specific table), play games and sign up for notifications via email list. this would be my main way to view the menu since the physical one I was given had some sort of sweet strawberry syrup sticking all the pages together. I only presume it to be strawberry from the colour and consistency as I did not taste test the crud. I ordered a Sam Adams Oktoberfest tall and it was brought to the table promptly. when that was brought our party ordered three or four appetizers including the table side guacamole. while waiting for the apps to be brought out I decided to check out the game selection which were mostly aimed at younger children. the games cost money which I thought was a bit much. 1.99 per game where even on the app stores they do not cost that much. possibly if they had some free levels of each game and if you wanted to continue pay the charge they would be more effective. soon the apps arrived as well as the preparation of the table side guacamole. the server noted and asked if we wanted each ingredient she added as she went along to ensure our satisfaction. was missing some garlic and a little more salt and lime when tasted. maybe they should have thrown Lot's wife in to make the guacamole come more alive. the other apps were sub par, chips were too flimsy to hold any good amount of guacamole. the saving grace of the meal was a perfectly prepared medium rare ribeye steak. as the meal wrapped up we tried to use the gift cards then check out at the table side tablet but it posed a problem that the server had to correct then we were able to continue on with the process which I found useful and the tip slider device made tipping easy to master although if you were to tip more that 100% that action would be impossible. something for the business to look at in the future. I end up giving this establishment a three because I wouldn't willingly say I would like to return, yet if there were no other options available. I would gladly enjoy that steak once again if it were prepared similarly. read more

The fajitas were disgusting, they came out with steam, but the food was still cold. All service was confused and helpless with the after church rush. My wife became ill before she even left the restaurant. It may go over well in a small town but for those who are out of towners, this chilis sucks read more

Chili's recently overhauled their menu and much for the better. For our visit service was good and the food was above average. That had not been the case for Chili's recently. Chain restaurants are the best and worst thing to happen to the experience of 'eating out'. When an independent restaurant gets it right it's a beautiful thing but that is rarely the case for any extended period of time. At least the chains maintain some control and offer a degree of consistency. read more

Food is always cold or incorrectly cooked. Restaurant is often dirty and floor always has a few spots of water from something leaking. Service couldn't be any worse and the management over the past several years has been consistently below average. Keep driving if you get a craving for this place. read more

Always have a great affordable meal every time. Their 2 for $20 is your best option no doubt. Service is reliable & they make sure your stay is enjoyable. read more

Service was awful, waitress wasn't knowledgeable of menu or specials. Drinks took forever and a day to come. I literally didn't make it out of the restaurant and got sick in the bathroom before we left. From a guy who literally NEVER complains about food or service, this was one of the worst dining experiences I've ever had. read more

Two words: Never again. The first time my wife and I went, our server was just horrible. we had to just short of wave our arms in the air and shout to get her to come to our table for anything. More than one we got the "just a sec" finger. When we finally did get a chance to order a second beverage (when she brought our food), we were just about finished with our meal by the time our drinks were served to us. As far as the food? I had to send my burger back three times because it was constantly wrong. We decided to give Chili's another chance, and this time we spoke to the manager first, who seated us personally. We waited for 30 minutes before we finally walked out without ever seeing a server or so much as glass of water. read more

Awesome place. Ask for Clint as a server he is fantastic. If you sit at the bar you want Brandy! They are great. This place rocks.

Just went in and stood there for 30 minutes and waited to be seated! Workers stood around and talked and not one single person bothered to help us out! Place was empty and I know why now! read more

One of the great/bad things about chilis for me is the standardization of the food. Sometimes I just want a burger/sandwich/chicken and I know exactly what i'm going to get. This Chilis kept me on my toes, 95% of which was my server. When I asked for Sam Adams on draft he said they were out, so I asked for Sam Adams in the bottle, later he brings out my Sam Adams on draft but mixes our beers up (we just traded at the table). Lucky for me but not my friend who remained beerless after ordering until we reminded our server. Next I ordered the Chicken Crispers. Apparently they now have an extra crispy variety because what i'm used to was not what came out. I looked at the menu and asked if these were the extra crispy and he said yes. So as my friends at their delicious food, i waited in agony (oh the humanity) while they redid my food. I've got great friends though cause i was hooked up with bites from my buddies triple play. Overall the food(4)+service(fail)=3 read more

The to go service is the worst. The app said my meal would be ready for pick up 5:49 and I wasn't able to get my food until 6:30. Ridiculous

HORRIBLE service. My son ordered off the kids menu, they brought a full size sandwich. So I also got charged for his drink. When I questioned the bill, the server argued with me! read more

Horrible Service! Cold food. It was prepared very well but waitress was visiting with friends and on her cell phone, never checked back with us after serving it and never cleared plates. The place was not busy, no reason we couldn't get good service. read more