My very first night I pulled into WA I was almost home and freakin SIRI got me lost! It was 4:30 in the morning. I had pulled on to a gravel road in a neighborhood and had lost all my sense of direction. I had tried to do a u turn when SIRI suggested it but then thats when I swung too wide and got stuck in a ditch on the right side of the road. I was so upset. But luckily Brandon from Chico towing came to my rescue. He pulled me out and gave me over the top customer service. He drove me all the way out to a main road and gave me the directions to get me back to a familiar area. Thank God for Chico Towing is all I can say. They will be my go to whenever I get stuck in the future. read more

*Dang I should have called Bethel Towing. Anyone reading this and needs a referral. I would call Bethel Towing here at 360.876.8292 Had Kitsap towing send out David to tow my Dodge Ram 1000yrds to my house. David's attitude = I don't want to be here, I need to complain about anything not red carpeted for me. Biggest quotes by David of Kitsap Towing = - "Do you own a shovel?... Ever think about ducking using it?" - "This is ducking horrible" see pictures Fact: David was displaying symptoms of what I called "diva-ism"and probably had a bad week. ADVICE TO MANAGEMENT: Just start giving these guys better training on stress management AND CONSIDER giving them higher compensation. Most working humans puke frustration for their employer to customers and it's usually not a good look. What if he just asked the regular questions and "said you're all set!" = 5 star review, repeat customer, and fellow business vendor at Whale Days that would of loved to refer you... For an extra $100 per weekend call?? This is all free to contemplate... or you're just paying for a one star review performance on four different platforms and not doing anything about it Anyone reading this and needs a referral. I would call Bethel Towing here at 360.876.8292 read more

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Racism and discriminatory behavior should never be tolerated, and that is exactly what I experienced with Chico Towing. While my vehicle was being towed, the driver began sharing political opinions without being asked. When I mentioned that my husband is Black and has experienced racism, the driver responded with deeply offensive statements, including suggesting that my husband's treatment was due to his "attitude" and going as far as saying that he did not deserve rights. He continued making comments that dismissed racism and blamed people of color for the discrimination they face. This behavior was unacceptable, unprofessional, and disturbing. I ended the interaction and went inside my home to avoid further escalation. I reported this to the company and was told I would receive a follow up from someone named Andrew, as this conduct is not allowed. It has now been nearly a month, and I have received no response, no apology, and no acknowledgment. In addition, two separate drivers informed me that I may have been overcharged for the service. This raises serious concerns about both ethics and business practices. A company is responsible for the conduct of its employees. Based on my experience, there is a clear lack of accountability and professionalism. I strongly urge others to think carefully before using this service. read more

Racism and discriminatory behavior should never be tolerated, and that is exactly what I experienced with Chico Towing. While my vehicle was being towed, the driver began sharing political opinions without being asked. When I mentioned that my husband is Black and has experienced racism, the driver responded with deeply offensive statements, including suggesting that my husband's treatment was due to his "attitude" and going as far as saying that he did not deserve rights. He continued making comments that dismissed racism and blamed people of color for the discrimination they face. This behavior was unacceptable, unprofessional, and disturbing. I ended the interaction and went inside my home to avoid further escalation. I reported this to the company and was told I would receive a follow up from someone named Andrew, as this conduct is not allowed. It has now been nearly a month, and I have received no response, no apology, and no acknowledgment. In addition, two separate drivers informed me that I may have been overcharged for the service. This raises serious concerns about both ethics and business practices. A company is responsible for the conduct of its employees. Based on my experience, there is a clear lack of accountability and professionalism. I strongly urge others to think carefully before using this service. read more

Warren is an amazing worker here and helped wonderfully with a sticky and stressful situation. They are very thoughtful and truly help their customers. I would highly recommend this establishment for their amazing and efficient work they do. Thank you Kitsap-Chico Towing!! read more

we are leaving Bremerton to live in Las Vegas. we loaded up a 26 foot U-Haul towing a 6X12 trailer. We were staying at Oyster Bay Inn. we got stuck in the parking lot. we couldn't turn around or back up so we call the experts to help us out. Jeremy B#111 was the expert. He was awesome. 15-20 minutes he had it parked so we could get out when we leave. thanks so much. read more

My mom isn't the best with apps and stuff... so she asked me to share her story. This is what she wrote...... I had the best experience today and want to thank a wonderful man named Chris, who works for Chico towing. We had a little mishap of child steals keys, grama closes car door and doors lock. Called 911, we waited for the police only to be told that they dont break in cars anymore!!! OMG why didnt the 911 operator tell us that?! We waited 10 min for him to show up. The police called chico towing. Chris showed up and was calm, polite, and quickly unlocked my car. He waited till I got the baby out and checked on him. I asked how much I owed him, but he just smiled and said "nothing I came to get the baby out, that's it" I am so thankful for Chico Towing and their wonderful employee. Thank you Chris. I will be calling this towing company for all my needs from now on!! read more

These guys seriously saved us!!! I locked my keys in the car and my youngest special needs son was in his car seat. It was pouring rain heavily tonight. My oldest son and I were just drenched. The guy who came rushed there to help us. My little one was crying and freaking out. 100% best lock out company around! Thank you!!!!! Soo incredibly much!!!! I highly recommend these guys to anyone. read more

Hired these (un)"professionals" to move our $80,000 5th wheel expecting that they would be professionals, you know the kind with experience. When driver arrived and fiddled around attempting to hook up our RV HE DIDNT CHALK tires, therefore dropping our RV 5th wheel head to the ground...then he tells us he hasn't moved an RV since 1989, 25 years! That sheared our auto leveling jacks, now no longer working. And they still attempted to charge us $465 for 15min fr Silverdale (Mountain View) to Poulsbo... I guess they were expecting us to pay for his six smoke breaks (no joke)! After me pressing pressing pressing they decided to only charges for 2 hours at $365! He was with us from 11 to 12:20... taking over half an hour to hook up an RV which should only take 5 minutes spending his last 20 minutes on a smoke break and squatting on the ground watching my son and RV host and husband hand-crank the levelers on our 40 foot RV for a half an hour to level it out because we couldn't use her auto jacks. DO NOT HIRE Chico Towing for your professional needs. We are making a formal complaint/claim with them on Monday and with the Attorney General's office. They should not have sent us someone to do a job that has no idea what they're doing should not have a license for this business. **Updated to add after my husband tolerated verbal abuse from Chico he did get our money back after about 3 weeks of them passing the buck. A claim was filed and our leveler was fixed eventually. And were were told our particular driver was new and they arent suppose to on a customers property. They set him up for failure not making sure he could move our RV. And not sure I mentioned but the initial dispatcher was unsympathetic, and rude. She acted as if we had done something wrong. Side note, Chico also goes down and creeps along the waterfront towing cars parked in the water activity parking area if they dont have a trailer. They will be paddleboarding and Chico quickly hooks them up and takes off, if you are lucky to catch them they will ask $100 or so to unhook you. Weve watched them, usually 2-3 tow trucks will be creeping. What are those paddleboarders suppose to do, park on the street and carry them over a few blocks? read more

Soulless company with no compassion for this mistakes of other people. The company's goal To charge just enough to not make it worthwhile sueing silverdale towing will always get my business. They don't charge the max. Also they pay their employees squat. read more

What an amazing job. Kitsap Chico towing. Especially Jason #111. My alternator went out on me in Belfair. I called around to find a tow. Unfortunately with covid, had to find a ride home. There was no taxis or Uber operating when Jason got there. He made a call and got me taken care of. Along with my car. He came thru in my time of need. And I really appreciate him for getting my car. As long as he's there and I need another tow that's my guy. I'll recommend him to anyone who needs a tow. Thank you Jason. I really appreciate it. read more

Disgusting company. Towed a car belonging to someone who was currently serving and actively in duty, and tried to get them to pay $2,700 to get the vehicle out. Truly not a respectable company. read more

I had read bad reviews on this towing company however I don't always believe them until I have my own experience. I believe people are more apt to right a bad review then a good one. My towing experience was great (other then the fact that I was in that situation)! Car problems are stressful but Joe was amazing. He was kind, friendly, and did a great job. He kindly greeted me and explained everything. He was thorough and willing to go above and beyond. The only downside was I had to wait about an hour for him to get there but that's expected due to demand, etc. I would recommend them if you need towing! read more

This place displayed the custoner service i have ever seen. Im a retail Sales Person and I have never seen a company be so heartless and just flat out cold hearted. They lied to me about where my car was they never told me the complete truth. They lost my 500 key fob. And when i asked them they laighed at me. They also caised extreme damage to my car during the tow process. Im going to take a little time right now to pray for these sick people who are obviously willing to do whatever they need to make money even if that means screwing everyone over. read more

Chico Towing scams hours and over charges their customers, stay away from this towing company! Chico's receptionist said they would be able to pick up my delivery truck in less than an hour and quoted me $140.00 an hour. My truck was broken down 14 miles away (19 minutes' drive time) from their office and was to be delivered to a location with in 2 miles of their home office. I stated that the truck weighed 15,000 pounds and that they would need to bring their large tow truck. 40 minutes after I called (about the time they said they would be picking up my truck), I received a text asking me to take a cell phone picture of my truck. I sent a picture and asked if it would be much longer, because I could have another tow service there within 30 minutes. The company responded that "Chico's driver had to switch to a bigger truck but was on his way and would be there shortly". I sat on the side of the Highway 16 in the rain for over 2 1/2 hours waiting for the Chico's driver. Every time I called Chico's, they assured me that the driver should pull up anytime. The truck was picked up over 2 hours later than quoted. I was told they would email me an invoice for the tow but I never received one. I found the charge on my Credit Card for double the price of the quote and that they had charged me for an additional hour. I've called 6 times over a 4 day period and the manager will not speak to me. My calculations for the bill: 19 minutes from 130 Tweed Ln NW (Chico's office) to pick up point Hwy 16 SE Burley Olalla Rd. 16 minutes from SE Burley Olalla Rd to West Arsenal Way. 10 minutes load (generous time) 10 minutes unload (generous time) Total 55 minutes less than two miles back to office if tow driver didn't go on another run. read more

They towed my car without notifying me & my car was outside my garage for less than 24 hours... They're charging almost $400 for towing it when they didn't need to or tell me. Thanks for stealing my vehicle, not telling me about it & overcharging me. read more

I was off to a really bad start this morning and waited patiently for a tow truck to arrive. I was worried that they too would get stuck where I was stuck. With quick thinking and ingenuity, Joe, my truck driver, took action to get me off of a steep icy hill. He said he's only worked there for a short time so far, but loves what he does. He said he moved to Washington from South Carolina and I believe this man deserves great kudos for safely moving my vehicle in these wretched weather conditions!! I was totally impressed and relieved he did not give up! Thanks a bunch Joe! read more

Some "funny" kid played a "joke" by covering a large rock in some brush and sliding it into the road in front of our honda civic while we were driving home late one night. We hit it, got stuck, and got mad! We called Chico Towing in Silverdale and one of their friendly drivers came and got us on our way within minutes. Oh yeah, and that poor kid was sniffed out by a Kitsap County Sheriff's German Shepherd! I've used Chico Towing on more than one occasion and they are always prompt, friendly and very trustworthy. read more

Not impressed at all! I arranged for a tow to take my 1969 Camaro to the local exhaust shop and requested a certain day and a flat bed. They showed up a day early and did not use a flatbed. I requested the flat bed because the car needed work on the steering and the completely disregarded my request. They also took my car without getting my permission and instead used the permission of a teenager who happened to be staying at my house at the time... When confronted I was able to speake to the manager who apologized and asked if I wanted to meet him at the shop which I agreed to. I had to take off work in the middle of the day to take care of the problem they had presented me which being in the Navy is not usually an easy task to do. I let the manager know I was on my way and he acknowledged me stating he was heading there as well. When I arrived I looked over my car and ended up waiting almost 45 minutes before calling the manager back who stated he already looked at my car and thought it was fine and left without telling me at all. He gave me a discount after I called to complain which ended up being more than if I would have just used the exhaust shop to come get my car who used Chico Towing to begin with... After that I was double charged for the tow to boot! It was such a bad experience and I will never use them again and will ensure that I share the horrible experience I had with all of the Sailors I know as well. I will never entrust my vehicles especially my prized possession with this company. read more

One of my deceased husband's stolen trucks will be towed straight home bypassing the impound lot! Sheriff had to authorize and they did! Had to make several calls and everyone connected and it is smooth. I don't care what they cost so if that is your concern my opinion won't help you. I'm somebody who wanted to get the job done. That is what is important. read more

My insurance company contacted these folks. I requested a flat bed for my bmw with transmission issues so no regular tow truck. I was told by my insurance that chick said it would be 60-90 mins due to no flat bed available immediately. Fine. Luckily I was at home and my car went n the garage. I have my insurance all info as to where to tow to. And hour and 15 in to the wait I get a call from Chico. Said they need to come next morning because of traffic coming out. I'm in port Orchard they are in Bremerton??? It was 3:45. , they were contacted at 2Pm. I was hesitant about it due to the fact I needed to go to work the next day, she said it would be a long wait. L she also said the other reason they couldn't make it the same day was they didn't know where the car was being towed to? Said the order just said gig harbor. Not sure what that has to do with showing up. She said if I had a problem call my insurance back, she wasn't the nicest person I've dealt with, nor the worst. I called insurance and they do record calls. The address was given to the tow company. I asked them to cancel Chico and find someone else still trying to get my car to the shop before they closed at 5:30. They were able to find town and country to come out. Driver was nice, showed up in about 1/2 hour and off it went. Funny part was Chico showed up the next morning at 9am with a regular tow truck! What part of flatbed don't they understand. Insurance said they would cancel them... possible that didn't happen but I know they knew a flatbed was requested. read more

Liars! We were told they wouldn't charge us if we could get the title and pick it up but after a long drive, we were told we'd have to pay or be charged for whatever it didn't make in auction. I hope they go out of business for their deceitful practices. We really felt scammed. read more

They "STOLE" my car from my parking lot. They then returned it and never left a note. They said, We didn't think you'd notice!" They returned it facing the other way. Upon starting it, engine now knocks. Manual trany, in gear, towed it out causing engine to turn backwards and possible timing belt jumped teeth..... so at dealer being evaluated... upon calling them.. not one , OH WE ARE SORRY.... we will see how sorry they are gonna be. read more

First time going to Chico. Called the day before to set up an appointment. Very rude the phone, said I needed to come in. I asked the person do I need any paperwork besides the car key? His answer no. Upon arriving, there was an sitting at the desk, I said good morning, his response what do you want? Rude!!Then proceeds to explain to me I now needed my car title, and they were "busy" couldn't tow my car for a few days but your 24/7. I go home fax Chico the title, and they call me and say I needed to complete a one page form as well. I told him to email it to me, and never received it. I decided to go to AAA, much better no drama towed my car in 25 mins. read more

This company is breaking the Law every day. Grand theft auto and doing it in the name of the Law. I am surprised Bremerton has not figured this out by now. They contract with people that literally work for them. Example: I myself decide to become a facility manager but yet I am secretly with Chico towing. Then I go out and see cars parked at an abandoned building where they are normal everyday people catching Kitsap transit and have been doing so for years. Chico has no signs up but yet all week long they picked up cars at Albertson just by anyone calling in that says they are a facility manager somewhere but no one knows where but it appears they are connected with Chico towing so they pay there self with your money for illegally stealing your car. It is a racquet, scam and down right a felony to do this. I have several people that have caught the bus for years. No signs of Chico no warning nothing was ever labeled. This is disgraceful and those people that have had there cars stolen not only are reporting Chico but will need to sue for damages and prosecutions. read more

The driver started my car and showed his honesty. The car starting mechanism was locked and wouldn't turn. The driver told me the dynamics of why the key wouldn't turn in the ignition and so showed his honesty where he could have made extra money towing the vehicle if he had been dishonest. He gave me a valuable tip on starting my car and told me what to do to make sure the starter mechanism wouldn't lock like that again. He earned his service fee many times over IMO with his honesty and his teachings. read more