The chicken is delicious, both tenders and bone-in pieces. This location is usually fairly empty when I get dinner, but the service is extremely fast and courteous. I recommend the okra as well. read more

Kai Adams WORST CUSTOMER SERVICE Yesterday a little before 4:22PM on 4/1/2026 I experienced the worst customer service i've ever had. I pulled up to the window and saw their new menu layout(not my first time seeing it) so ask for my usual, a snack pack. I have ordered one other time with their new menu layout. Anyways the person who was on drive through said "we don't have that anymore" with an attitude, but it didn't bother me... until i asked for chicken(bc i thought he'd understand due to me just asking for a snack pack). He THEN treats me like im dumb and a kid and starts showing me each part of the menu in a rude way, double checking it and everything. Then proceeds to ask "So can you just order(5 second pause) please, in the most rude way possible. So i said "i'll come back later" in a soft tone, in reply he said "whatever sir". This is not to hate on the location,food, or company. I love their chicken and grav... but i do believe that customers and customer service matter most when working at an establishment like this. It's a shame he had to ruin my experienc. read more

I had chicken express the other day and got their spicy chicken tenders, rolls, fries, and jalapeño poppers. The chicken was pretty good as the breading had some good spice too it and crisp. One thing i didn't like is the lack of moisture and juiciness in the chicken. The jalapeño poppers were great. The creaminess of the cheese and the crisp of the breading and hint of spice for the jalapeño poppers made me feel tingly inside (in a good way). I would definitely go back and just eat like 30 of them. The rolls were nothing special. I wish there was butter or it was toasted or something. The fries were extremely average with no crisp and no exceeding flavor. read more

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It will do in a pinch. After a day around the house doing manual labor type stuff,I needed a fast getaway. Give me a park with all the big trees,green grass and cool spring air. Now,grab a box of chicken and head to that park. Must be less than ten minutes total. Done! Four chicken strips, mashed potatoes,gravy roll,ice tea! Now we are talking. I don't grab fast food that often but when I do I don't want " junk"! Ha! Chicken Express is like a glass of water when your thirsty and need a quick quench. It was good enough to make today's impromptu picnic work. read more

Chicken Express - 72 degrees,no wind green grass, park bench,fried chicken.... ahhhh - Fast Food Near Me - Plano, Texas

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Bone in chicken is bomb. Tenders are tough and terrible. Ill go back for the bone in fried chicken.

This is by far the best chicken express that we have visited. Food was all cooked perfectly. Store and kitchen were clean. And employees were nice. The only tiny complaint is when ordering delivery like Uber eats they never give straws, but no big deal. read more

If I could give zero stars I would. Ordered from here on Uber Eats and they packed the complete wrong order and sent it off with the driver. When we came here to get the correct order they tried to blame the driver for getting the wrong order. But since they gave him the bag WITH our receipt it was 100% their fault. They asked us to drive home and get the wrong order so that they could throw it away. After basically telling them to eff off, I can throw the food away myself they finally agreed to remake our order after THEIR initial fuck up. read more

Ya'll can do better. Fries were on point, but you cooked the chit out of the chicken Service was excellent!

I got there to buy some chicken at 9:20 pm , Yelp said 40 min before closing. The place was closes but one fat employee with pink headphones was at a table , being the reason i thought is open, but she gestured it is closed. I cannot comment in the food quality , bit i will avoid this place and drove 1.8 miles to the nearest chic fill A instead. They might be the interested in my money and keep the doors open for business l. Avoid this place. read more

Door says they close at 10p.m. but told they are closed at 9p.m. while in drive through. Need to get their times straight! Apparently, it's not worth the time to get off the highway for. read more

I can see why the ratings are low. Here at 2p on a saturday 1-7-23. Either lazy staff or bad management practices. How do you give out cold rolls and lukewarm chicken that has probably been sitting out for awhile? Get rid of the lazyness. read more

Closes at 10pm on google but denied at 9pm. Huge letdown. Not nice at the drive through.

Really really surprising!!! I will be back to try again but first experience was a winner. Taste better than popeyes and i love popeyes but lately they have been slacking and that chicken dont look soo appetizing. But chicken express chicken was all around white dark meat, juicy flavorful and crispy. The outside appearance is decieving like its a whole in the wall no one goes to. I had the mash potatoes, and green beans soo good. The mac and cheese tasted watery, would not get that again. Rolls are great if you want to make a little sandwhich. Nice and buttery soft. read more

Mac and cheese was mushy (don't get), the rolls were hard not really any butter, other than that it was mid tbh...

One very rude mama at the order window today & after 12 years, I'LL NEVER GO BACK. I ASKED for largest pieces of CHICKEN today cus they stick you with a little wing or two for $11.00. She replied, "We jus give ya wat we sees there!" I told her, "Well, KFC wudda found me another piece if THEY WERE THAT SMALL!" She says again, "We jus grab wats we seez up on top!" Out of frustration, after seeing the two little pieces that wouldn't fill up my chihuahua pup, I just said, "Whatever lady, I'LL's just GOSE BACK TO KFC NEXT TIME!" And she SLAMS that window! DD 05/23/23 order time 1337, 30042. $9.73 WASTED! read more

The chicken is fine and fresh, but they now charge $0.50 for a sauce now. Seriously?! I'd order from KFC next time and get the free sauce there. read more

Haven't been to texas in forever and I've been craving chicken E. My fist meal was here. We ordered the 25 chicken tender meal. Half spicy and half regular. The Mac and cheese and fries were the 2 sides. The Mac is pretty nasty but the fries are good like always. I always get lots of serendipity for the fam also. The food was hot and great as always! I will keep coming back!!! read more

Guy taking was SO polite and made sure we had everything we needed. We asked for extra crispy tenders, the crunch was ASMR worthy. Glorious.

Best guy ever ROBBIE! if you are scared of the RONA like we are, order your food from here he will set you up to make it as contact-free as possible! (master tip, order large meals with aluminum pans and bake it 15 minutes before eating and it kills any germs)! Im gonna order from her all the time now loooooool! Shout out to ROBBIE for dealing with my crazy requests and making me feel confident in feeding my family with no worries! Thank you read more

The food is good and what they need is those moist wipers for your fingers after eating your chicken and your corn on the cob!

I went here yesterday and walked in ordered sat down and about 9:45 went up to see why I was waiting so long for my food! !!! They proceed to tell me oh we packed it for you to go ??!!! We're closed!!! I said what? I've been sitting waiting for 15 minutes they said yes we close at 10 so you need to go! I was so confused and upset I wanted hot fresh food when I got home to my surprise food was cold and I was missing my sides! I've called all day with No response I'm so disappointed! Worst experience ever and the manager Rudy if that's he's name was extremely rude ! read more

Read the negative reviews and take heed. This place is terrible. The customer service is so bad it's like these people live on another planet. They're aggressive, angry, and very short-tempered. It's a very intimidating experience. When they're finished sighing at you and slamming the keys on the register when inputting your order, they will then get your order wrong. They're notorious for this. I had a big order so when the guy handed it to me I put it on a table behind me to go through it to make sure it was all there and while I was doing that he walked by and looked over and goes, "Oh wow. Seriously?" Stop eating here. They need to be put out of business. read more

I just don't know what the problem is with the young lady who said she was the manager when I called about my 3pc chicken and Mac and cheese and roll with 2 peppers well the chicken was old and dry roll was smashed Mac and cheese was cold the only thing was okay was the peppers the young lady told me she would handle the problem the next day and so I asked why can't grubhub just send me a fresh order and she said no she would handle it the next day well she made me not want any more Chicken express from that location I have been a customer for over 14yrs I'm so disappointed. read more

Chicken Express is the best. The chicken is awesome and they offer tons of sides unlike cains that offers one or two sides.

Placed online order. Was charged over $55 and when we arrived, no record of order. Charges shows one our account. Restaurant would not help. Would not make food. Would not refund order. Do NOT order from Chicken Express online. Maybe they are better in store, but I doubt it. Here we come Popeyes! read more

We get that there is a pandemic and not great weather but there is nothing here with a 40+ min wait. Went through the drive thru, with three cars ahead. Was told order would take 15 min, no problem. Waited 15 min, watched what felt like 10 cars place their orders and drive off with food. Still waiting. After 20 min went to check only to have the woman behind the counter SCREAM: the other cars ordered tenders and she told us our order was a 20 min wait. 43 minutes later... we have our order. We will take our money and business elsewhere. read more

chicken 5 stars Sides 5 stars People who give me sweet tea when I ask for unsweetened It's really not that hard to get right. I need to go back to tasting tea before I leave drive Thur read more

Bought $50 worth of chicken from this location today. Drove all the way home and they forgot to include the gravy. Called the restaurant and they offered to give us a $1-$2 discount on the next trip. I don't see how anyone can eat their dry chicken without gravy. There won't be a next trip for me. There are plenty of other chicken places in the area that won't forget stuff. I would give zero stars but 1 is the minimum for a review. read more

Nice gal at window, but the food was chopped up to make the 4 and 7 piece meals. Running late due to airport delays; chicken was warm and much smaller than Canes. 35$...ouch. Never again. American Beef all the way...Home cooking! read more

The customer service is criminal every time! I've been about 3 times. I won't go back to this location. It's yummy enough to drive further for it. read more

Absolute worst chicken express in existence. After a 15 minute wait. Order was completely wrong and fries were completely soft and cold. AVOID THIS CKN EXPRESS AT ALL COST read more

This place charges 3.5% non-cash fee for paying with credit card. This is not posted on the menu sign. You find out when you pull up to the window to pay and pick up the order. read more

The chicken is outstanding, but the service not so much. When I request thighs and wings in an eight piece order, I've been given legs-which neither myself nor my husband likes, although we don't let it go to waste. Last time, I even asked the guy at the drive through window to repeat my order which he replied exactly what I had ordered. But, it seems like when I go inside the restaurant and order, they seem to get it right. I even tip them each time I go there. To me, good customer service is just as important as the food they serve. I mean, there's a KFC down the road a little farther away, so I might give them a try next time. read more

This place stinks!! They continuously get my order wrong every time I have delivery!! The food is good but will NEVER go there or order from them. Gave them too many chances and they can't get it right. Always leave out my Jalepeno's- and deliver wrong rolls!! DONT ORDER DELIVERY FROM THEM OR YOUR FOOD WILL BE WRONG!! read more

I'll never understand having a screen that tells you exactly what goes in an order and constantly not being able to get an order correct. Always something left out. Stop in for chicken strips and rolls, in a hurry, hence reason for eating fast food, get home, no rolls. Probably the reason chicken express failed in Frisco and Plano. read more

I will qualify this review by saying I usually do NOT have any of these problems at this location. Usually, it's just fine. But today they were having a bad day! Took a long while for someone to even notice me at the front counter (probably because the manager guy was having to play catch up). Lights were out on their menu board...in thinking, Are we actually open or not? But it was 11:30 and there were other customers eating. They were out of ice. Manager had to get me ice from the back. They were out of sweet tea! So I grabbed Dr. Pepper instead. Food came out super quick! But my tenders and my roll were cold. Now, this is not the rule here, from my experience, and I think someone forgot to show to open the store or something, because the manager was busting his butt playing catch up. He did fix my food with a new plate, and they fixed the drink and ice problem right away. The food was just the way it should be on the second try! Also, the manager is really nice and he tries hard to make things work. read more

Great food, okay service. BUT they always leave something out of our order - which is usually large, big family - that they charged us for. Get a copy of your receipt, check your order carefully. read more

Their food is always fresh here HOWEVER; there have been many times where I have waited over 15 Minutes for my order. That's pretty express huh read more

I went through the drive thru at dinner time on a Saturday so one would think the food would be fresh. The chicken was old and super dry. The rolls were burnt and hard as rocks. I called and spoke to a female who identified herself as the manager. After explaining my disappointment of the food she was unapologetic and unprofessional! I don't know which is worse, the food or the customer service. read more

Chicken Express - Rolls - Fast Food Near Me - Plano, Texas

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Crap shoot - it's a hit or miss with this place. Service, food quality, friendliness, all common core strengths for a successful business are inconsistent here. Sometimes good, other times eh not so good. So if you don't know what you want really want to eat or you're unsure of what you want to eat, go here. Their food will be your clue on whether you will just snack or enjoy your meal. Good luck! read more