I went through the drive thru at dinner time on a Saturday so one would think the food would be fresh. The chicken was old and super dry. The rolls were burnt and hard as rocks. I called and spoke to a female who identified herself as the manager. After explaining my disappointment of the food she was unapologetic and unprofessional! I don't know which is worse, the food or the customer service. read more

Chicken Express - Rolls - Fast Food Near Me - Plano, Texas

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My fav drive thru fast food chicken place because it's oooooohhhhhhhh so good. First things first, the rolls here are EXCELLENT. Warm, sweat, soft, yaaassssss. Everything you want in a piece of bread with all of the guilt that goes with it. Is it a splurge, yes but it's delicious and exceeds any other drive thru restaurant. Now onto the chicken. SEASONED SEASONED SEASONED, especially the wings! If you like well flavored, crispy hot wings that aren't sauced this is definitely a treat. After a hard day of work when I don't feel like eating a healthy meal, and I want to be Lay-Z in front of the TV in my pj's with no judgement Chicken Express is ALWAYS there for me! The sweet tea pretty good too. I'm not really here for the sides, they are par, but who needs side dishes when you have that bread ;). read more

Fantastic experience just in the drive thru! Waited a few extra min for our wings and the guy (I think a mngr, wish I had his name) brought it out and had put several sauces in there w/ o me even asking. I had forgotten to order some so this was very helpful. Then he got me a refill on my drink and told me to try the honey mustard w/ the hot wings. Thanks for the tip! I could tell he really cared about customers experience and people in general. He left with a 'have a bless day'. I felt like I was in a small country town where people matter. :) read more

Crap shoot - it's a hit or miss with this place. Service, food quality, friendliness, all common core strengths for a successful business are inconsistent here. Sometimes good, other times eh not so good. So if you don't know what you want really want to eat or you're unsure of what you want to eat, go here. Their food will be your clue on whether you will just snack or enjoy your meal. Good luck! read more

Just imagine a jalapeno bigger than both the pieces of chicken,I would post a picture,but unfortunately it's not allowed...never again. If I wanted KFC prices for tiny chicken I would have enjoyed it better, at least there I know what I was paying for! ‍ read more

Great customer service, generously priced portions and very accomodating "can do" attitude. Yes, you do get a little more food than you paid for. I'm not big on fried chicken, but when I am, I'll definitely consider rolling up here. It's close to the crib anyway. :) read more

I usually enjoy coming to this chicken express. This time i did not, and it is likely to be my last visit at this location. Went in at 4:30pm to order my usual: the #1 combo, spicy, with fries. While the order itself was accurate when I received it, the following reasons are why I'm unhappy: 1) the chicken tasted old, when there was chicken in my tenders 2) 3 out of 5 tenders were as thin as Burger King chicken fries, and they hardly had any meat in them. Generally I'm satisfied if only 1 out of 5 is like this. I understand sometimes I won't get great pieces, but this visit's tenders were really bottom of the barrel 3) the fries were stale and tasteless. While chicken express won't win any awards from me on a normal day for their French fries, these were borderline disgusting. Luckily the roll and the gravy were still good, so that's how you earned your first star. If you're the manager here: please teach your employees the importance of consistency. Today you lost a long time customer for at least a while. I'll be visiting the spring creek & ave K location from now on, assuming their reviews are ok. read more

Ordered 20-piece tenders, mashed potatoes and macaroni and cheese... Chicken was very good (as usual) ... Mashed potatoes were runny and gravy (usually the best) had watery texture - far from being creamy ... Spent $36 on second-rate experience when I could have spent same amount for spaghetti dinner at Olive Garden or steaks from Texas Roadhouse. read more

Second visit in 2 months again with a coupon. $4.99 for a combo #1 is a very good coupon bargain. Very generous and they added an extra piece of chicken or two but don't tell anybody. And the corn nuggets taste very very good. Very popular with the dine in and drive through crowd on a Saturday December 2014. I posted a photo of the #1 combo. Nice touch when they deliver your food to the table for you. And they provide a very large drink cup. read more

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This place has the worst customer service and the food is gross stay away from this place

Ive always been a fan of CE. This particular location always has excellent service. Chicken strips are crispy, the tea is a legend on its own, and I love their jalapeño poppers. Make sure to get the Serendipity seasoning. It makes the food spicy. read more

Pretty much addicted to this place. If we get really fat this year, it's probably because we get this at least once a week. It's a bad habit to break. Chicken is so good. I alway ask for dark meat because I don't really like how some of the white meat is a not as juicy as the dark. But that's just our family. The cheese fries here are melting and kind of taste like chicken, interesting spin. Fried pickles are good, the corn fritters are good. There is not to much on this menu my family does not love. Don't forget to get a gallon of sweet tea to take home. My only complaint is not really Chicken Express's fault. I really get tired of the people who order all the chicken right before I pull up and I have to wait a little bit while they make some more. But hey, I am sure Chicken Express does not mind you buying all their chicken. So, sometimes the wait can be longer than you expect if some greedy person before you pulls up and orders for like 3 families. Just not nice, but they have to eat too, I guess! (sarcasm people, just humor). read more

Do NOT go to this location. My boyfriend got awful SALMONELLA from their chicken. We also had to repeat our order to the cashier twice, as she was not listening to us, then had to go back in the line twice due to mistakes. They are clearly using bad practice when handling their food. So unless you want to get salmonella, do not go to this location. read more

3 attempts at giving them a chance and just no! EVERY time they got my order wrong? How is that even possible? All you do is read the receipt and put items in the box? They charged me $10 and I didn't realize until I got home that they gave me a $5 order that was completely different? Like what? This location SUCKS avoid it at all cost! read more

I will never visit this location again. We've come here many times and each time hoping that service would be better. The employee needs customer service lessons! Always so unprofessional and rude. They don't listen to your orders. Always incorrect. Asked to speak to a manager. He's outside smoking right now...just couldn't believe the service we received! read more

They do a great job... I'm writing this because WHO likes chicken livers? Well... my dirty little organ meat loving secret is that I do! Had a great chicken liver splurge there last week. Great employees at Custer Road, by the way. Responsive, accommodating, NICE. read more

Can't beat the price. Chicken, sides and sweet tea are perfect every time! Customer service has always been good during my visits.

This place is a joke. Came here on a Friday night at 8pm and their lobby was already closed! I made a fool of myself trying to yank both doors open. Their open sign was still on so I pulled up to the drive thru and got nothing but silence. At least post a sign up if you have to close unexpectedly. read more

Picked up dinner last night. Tenders were good (they always are) but the rest of the food wasn't. The fries were cold and tasted like they were leftover from lunch (same thing with the biscuit). The okra was semi-warm but also had been cooked awhile. Like another reviewer said, it's a crap shoot on whether you get good food or not. read more

Service used to be excellent when they opened. Now they can't handle more than 2 customers. Very rude and high turn over.

Poor customer service the employees are very forgetful and lazy . Ordered a family meal the employee forget the gravy and the fries

Great addition to the neighborhood. Service and quality are great. My really love Chicken Express because their employees seem to always be so friendly and so above and beyond. Which is not really something you expect or see often at a fast food joint, so it is much appreciated. I recommend! I usually only get the strips with a side of Mac and cheese. Their sweet tea is the best ever! Also, try the corn nuggets....soooo tasty! read more

My favorite drive-thru chicken place because their food is always on point! LOVE their fried chicken, chicken wings, and ESPECIALLY their fried gizzards! Oh, and don't get me started on their rolls! Don't get to come here TOO often because if I did I'd be extremely overweight. Lol. But when I DO get to splurge, I go straight to the fried gizzards. My only critique would be that they sometimes take a bit of time to make the gizzards, but I can't hold that against them since they're made to order. read more

GOING DOWNHILL. This used to be an amazing location. Just a few years ago it was a high quality visit every time. I don't know if there is a new owner of this location but the place is going downhill. Food was a step above room temperature, so little attention to food holding temps and safety is being given. Lights are out, bathrooms are dirty, tea dispensers run dry and the soda nozzles are filthy. Employees never greet you or say thank you. These are constants on more than one visit. It makes me very sad that this location has such little effort being put into it because I love Chicken Express and have seen 2 other locations I used to visit in Plano and Frisco close up because the owner did not care. Chicken Express corporate needs to step in and see what this location is doing to their brand. read more

This has been my favorite fast food fried chicken place/location until the last 2 -3 visits. The last being tonight. Tonight the fried okra was under fried and chewy....as was the last time. The past 2 visits the livers and gizzards were WAY over fried....and leathery. The chicken strips were like they had been sitting under a warming light for hours. I'll give them 1 more try and if I drive up and see the same crew working will bypass, as their cooking quality seems to be poor everytime this group is working. read more

I've been looking for good fried catfish for a long time, and finally found it at this restaurant. The portions are large and the staff is very friendly and efficient. And the price is reasonable. The sides are great also. read more

Often items are not included that you order and pay for or the food has been sitting and the staff has given me food that's been sitting when I asked for it to be made fresh. When I have brought this to the attention of management their is a real lack for concern or improvement. While I generally like Chicken E over the competition, the inconsistency of the location leaves me looking for a better place to go. read more

They were great when they first opened but food quality and correctness of orders has gone way downhill. Go to the one on Spring Creek. They still take pride in their food. read more

Awesome place and the service is incredible!! Felix is amazing and always has a smile, makes eye contact, and makes you feel wanted as a customer. Kudos..y'all rock! read more

Very friendly staff. Generous portions and they always give you an extra piece of chicken. There is one employee that works in the drive thru has a very nice voice and is always friendly whenever I go there. I will definitely be back and highly recommend this Chicken Express! read more

Great food. I've been eating Chicken Express since I was a little kid with my grandparents. Get the chicken tenders, French fries, and jalapeño poppers. read more

Always someone rude working the drive-thru. Employees don't respond when you say "thank you" and if you ask for something, they respond by getting it but in total silence. The owner needs to read some of these reviews because there appears to be some consistency in complaints. I am not excited about coming here and have changed my mind several times to something else because of the attitudes received. read more

This location has some bomb customer service :) they be sure everything is taken care of and hot. If they make a mistake, they make up for it. My boyfriend and I go all the time! Delicious. read more

The food here is good obviously or why else would I come, but the service is straight up crap. I've never not had to wait at least 15 minutes to get my food nor do they ever understand what I ordered the first time so it's always just me repeating myself numerous times, but that's after I have to wait at the menu screen for 2+ minutes before anybody acknowledges I'm there. Sometimes I wish I could I just pay and go behind the counter myself and cook my food, would probably be much quicker. read more

Great Chicken Express! Their customer service is what keeps bringing me back! Always overly nice and give huge portions! The place is very clean and they have quick service! Doesn't hurt that it is right around the corner...Definitely will be back! read more

I had to return food for the third time in two months. Overcooked, wrong food or old food...there will not be a fourth time. This place used to be pretty good now they just don't give a crap it seems. read more

The managers need to tell the employees to read back the orders. Lots of mistakes , even when there's no other business. Mistakes can be made on drive thru microphones so read it back. Also, 3 jalapeno poppers do not make an order. Everything else is perfecte, just need some training! read more

Worst experience in a fast food restaurant ever. As it was my turn the female staff's face looked like I just killed her whole family (or maybe someone did). After I ordered the no.3 meal she knew I am not a native speaker. Then she spoke very quickly so I couldn't follow her. Since it was my first time to Chicken Express I asked the details of the side orders. She looked very impatient and just went STRAIGHT away. After that another male staff helped me finish the order. As I was sitting there to wait for my food, the female staff came and threw my food onto the table. And it was packed while I said clearly it's FOR HERE. Anyway if there is 0.5 star I will give 0.5 to the food, 0.5 to the male staff and -0.5 to this impolite woman. She ruined my dinner! read more

This was the most salty chicken I had ever tasted. The time before, my chicken was cold. I have gone on and off for years, but the bad times have now piled to more than I care for. The one consistent bright spot is this really great guy who works drive through. He always makes me laugh. read more

Once again I just left Chicken Express, this time the store on Preston Rd., Frisco, TX. I make what appears to me to be a clear order, I get to the window and I ask the clerk at the window point blank as he is handing me the bag, "Is this everything?" He doesn't look, he just says yes it's all there. I pull forward, open the bag, check the order, and something I've paid for is indeed missing. I go back to the order speaker and have to repeat three times why I'm coming through the line again. So I have to wait in line AGAIN to I get to the window and have to explain AGAIN why I'm THERE. They take my ticket and I finally get my item and a half hearted Sorry. This time is better than most times because so many times before I've believed the person at the window and just drive home to find something missing. This has repeated multiple times at this store, the one on Custer Rd I in Allen, TX, and the one on Main St in The Colony, TX. I've called the store itself, had to go back for the missing item or items, and it's always the same lame thank with never an offer to compensate. Since the corporate web site offers no 800 number to call or email contact for customer complaints I've chosen to leave this review in the hope the home office in Mineral Wells, TX, will take notice and better train their staff in customer service. read more