I went through the drive-through today, and maybe this doesn't matter for a lot of people but for me I was extremely upset. I had order my large sweet with LIGHT ICE. Meaning a smaller amount of ice than what they usually put so I could get some more tea. They filled this thing ALMOST TO THE TOP WITH ICE. I didn't even realize until I got home and saw that the ice hadn't even moved and the tea was almost gone. This is unacceptable for me. read more

Chicken Express - ice in a cup - Fast Food Near Me - Decatur, Texas

I wanted to take a moment and my gratitude and appreciation to your employee Jocelyn and she took care of us she was an active listener repeated everything back to us our order was flawless, delicious and her attitude was superb. Jocelyn was very friendly attentive and multitasking she I believe would be fit to run the place on their own but that's just me being an outside observer of one employees hard work and ability to do what she was doing so I give Jocelyn a 10 out of 10 ×3, and hope the next time I go there she's running the place! read more

Chicken Express - The sky because my food was so fresh, I ate everything and was so full had to lay down and look up. Yum! - Fast Food Near Me - Decatur, Texas

Seeing workers enjoy their job is encouraging. My family and I entered and the workers seemed to be happy to be there. The place was newly renovated. The food was great. My kids are picky about chicken and ate it. My son even wanted another leg. The cookies were delicious. We shared the cherry and apple pies. Would have been better if they were warmer. Overall it was a great dinner! read more

Chicken Express - Inside the dining room - Fast Food Near Me - Decatur, Texas

Wow super disappointed. I paid over $17 for the 7 piece meal. I thought I was getting a tender meal but it looked like nuggets. I am sharing the picture I took of the nuggets. If you charge as much as a sit down restaurants then you need to make sure your tenders look like tenders. If you read this review don't go to the Decatur Chicken Express they are serving partial tenders. Southlake actually has regular size tenders. read more

Chicken Express - Mostly batter tiny tenders or perhaps nuggets. They must have cut the regular - Fast Food Near Me - Decatur, Texas

Tried ordering online. Worst decision. They tell you they'll notify you when your order is ready. Waited an hour before deciding to go up there. Had to wait ten more minutes to get my food. Food definitely wasn't the greatest. I didn't get nuggets, like a lot of reviewers, but my chicken wasn't any good. I think I ate one tender out of the four; it was very chewy and rubbery. It literally stretched when I tried to pull off a piece. I also asked for honey mustard; it was gelatinous (think scooping instead of dipping) and tasted old. At least the fries were good and the roll was ok. Definitely would NOT recommend the Decatur Chicken E. read more

This place doesn't even deserve a star. I ordered online. The food had been cooked for sometime and was cold and not fresh at all. The tenders were so small and the size of my finger. The biscuits weren't done. They didn't give us our drinks. I will never go back. It was very expensive and very poor quality. Don't waste your money. I wish I had read the reviews first before ordering. Any business that has this low of a rating should not be open. Where is the owner???? read more

Simply disappointed. I have been here no less than 10x. Never once has my order been right. It's greasy. The chicken is bland. The gravy is bland. The bathrooms are unclean. If you don't know "exactly" how to order, they will charge you separately... which could cost you double or more! Bad service and bad food. Skip this one! 1 Star read more

Chicken Express - 5 star service=Flat as a pancake! Ugh - Fast Food Near Me - Decatur, Texas

From all the one star reviews im definitely not going back again! It wasn't good on my trip to decatur.

Absolutely horrible. We make the trek from Dallas to Wichita quite often and opted for this location, versus Denton. HUGE mistake. $50 worth of cold food. Maybe it was hot two hours ago? Normally when we hand the meals to the kids we are so careful because it's hot, (as it should be.) Everyone was saying, "eww, it's all cold." Tenders, fries, potatoes, everything. The biscuits were likely from three days ago as I felt like I was going to chip a tooth. Icing on the cake, "can we get lots of napkins," asked three times. "Yeah, they're in the bag." No napkins. I understand service is declining everywhere, but this was the worst we've experienced in quite some time. Wouldn't recommended spending your money at this establishment. read more

Really good service! They have it running like a well oiled machine right now with Covid. The food is fresh and hot and they got our order right. Was pleasantly surprised after seeing other reviews read more

Chicken Express - Tenders and fries - Fast Food Near Me - Decatur, Texas

Food is consistently cold. I guess I'm an idiot for coming here multiple time's trying to give it a chance.

Very neglected restaurant. The kids working here had good customer service, but there is an awful sewage smell coming from the place, drive thru & drive thru register weren't working, and the fish I ordered was so dark I'm sure the grease is a month or more old. Done right Chicken Express is delicious, but this is an 'eat at your own risk' type of place. read more

This chicken express is the worst one I've ever been to. The service was terrible. It was just a bunch of kids getting paid to stand around and not do their job. They gave me a 7 tender meal that had tenders the size of nuggets and that were cold as well. read more

This is the worst chicken express I have ever been to, each time I have been up there it was bad service . fire all the teens who will stand around and talk to each other while the costumers are waiting to get their damn food. read more

Please note: This review is only for the Chicken Express in Decatur off 287. All the other Chicken Express experiences I've had have been 5-star service, top-notch. Terrible!! Chicken tenders, roll & gravy were cold and I could tell had been sitting for some time. Tasted like they had been nuked in a microwave, very tough to chew. The girl that came out to take my order was not wearing a mask, standing too close to my car & was rude. Won't be back there that's for sure. read more

This is the worst Chicken Express we have ever been to. The gravy is watery and the chicken is dry. We have tried it over and over again here and never had a good experience. It's more expensive than other stores and worse quality. Keep driving to another location if you want Chicken Express. read more

The food was amazing but the service was even better!! Mark was so kind to us even with us having a two year old in tow! He was the absolute best service we have ever had at a restaurant and he is the reason we absolutely will be returning!!! read more

I asked for the spicy tenders and a medium sweet tea and was told I did not order a drink and that it would be 12 minutes for the tenders since they didn't have any ready. Then gave me a small sweet tea claiming it was a medium. "This is our medium." I will not be back. read more

Chicken Express - a hand holding a cup with a straw - Fast Food Near Me - Decatur, Texas

Wow... needed bland food and I was actually feeling hungry... stopped in to get Mashed Potatoes with white gravy on the side and some rolls. First impression... not smiling while taking my order or assisting after I explained I needed bland food. Other staff more interested in each other... sure it's all great and good to have fun at work... IF work is still being accomplished. They were out of Sprite. Asked for cup of ice so I could get MY soda out of truck. basically ... poor service all tables DIRTY but half of one... AND noone bothering to clean them. GO SOMEWHERE ELSE! read more

Because we like the spicy chicken tenders, we normally would give Chicken Express 4 stars. Unfortunately, today they get 1 Star; not because of the food, but because of the service. We understand that a large order was being packed. We were willing to wait. However, not one single employee acknowledged we were there even though 1 even put a tray on the counter directly in front of us. During busy lunch rushes, we cut the crew some slack. Today we left. Please remind the crew that a simple "we'll be with you shortly" goes a long way to keeping waiting customers happy. read more

The one star is for the greasy fried okra. Our chicken sat for 5 min for the okra to fry. Then it was cold. Took it back and they replaced it with almost warm chicken. Service was mediocre and worker seems only there to collect a pay check. read more

we went to chicken e on 07/08/23 at about 7:00 pm. it took at least 5 minutes before someone took our order. the tea was extremely week, poured it out got Lemonade, it tasted like a cleaning product. food finally arrived after about 20 minutes. the chicken was under cooked. very disappointed in Chicken Express for allowing this to happen. it appears this store have been gitting poor reviews for a while. will not return to that store. read more

Decided to try this place for chicken and fish. Catfish was really not too bad, chicken was great. Sides (Green beans, Okra, Cole Slaw) were all decent. Where the one star comes in is the "Service". Girl at the counter acted as though we were interrupting her by even being there. So my suggestion is..... use the drive-thru. Food is ok, service sucks! read more

Came through at 9:20 and they said they were closed when they don't close till 9:30 we just wanted tea. Fucking assholes

Well I've never dined in before and the last experience I had at this chicken express was Aug 2014. My friend and I rolled up through the drive thru at 9:34 and the guy told us they closed at 9:30. Oookkkk. Weird time to close. Back to this visit. The tables naturally look dirty, but I saw a woman wiping them down. Just don't eat food off the table. Our order looked appetizing. The fish was really good. Exceeded my expectations. Crispy and seasoned well. If you don't like gravy on your mashed potatoes be sure to tell them. So my daughter goes back to ask for a mashed potato w out gravy and the girl argues with her saying "your mom didn't tell us you didn't want gravy." Who the flip cares!!! You just fix it. The customer service is just down right egregious. I'd recommend another chicken express. The one in lakeway is excellent. read more

This is a horrible store. I've never had good a experience, but tonight I waiting for almost 30 minutes to be told they couldn't fill my order because "they were out of chicken" but I see the vehicles behind me all getting food. When I asked how that was possible, I was told they were "call ahead orders". News to me that that is an option! It was only 8:00 and I was being told that they were already closed! Zero stars, but not an option. read more

Repeatably poor service. The servers, at least the one I got tonight, obviously do not care about their job nor the customers. I asked for 6 legs and was told it would be 25 minutes. Okay, I'll wait. Then the rude young man told me they would be closing before that. I drove to Bridgeport. The Bridgeport Chicken Express is great. I'll never go back to the one in Decatur. This was the last straw. read more

This location is horrible. Went there tonight and got a family meal. The corn was obviously from their lunch rush. It tasted horrible. They also did not include the gravy that was supposed to come with the meal. The kid who took my order forgot my tea. When I talked to the manager, she told me she would take care of my gravy next time I came in. I live 40 minutes from this location. I do not want free gravy with my next order because I will never go there again. Do yourself a favor and completely avoid this location if you can.... worst service you can ask for. If I could give it a rating of zero i would. I honestly want to take my own life for giving it one star. read more

If your going to have you're employees walk out and take an order they should probably write it down, so they don't come back to my car 3 more times asking me what if I had this or that in my order read more

Good Chicken, Nice Kids running the show, and all aspects OF THE FOOD ARE GREAT BUT HOW CLEAN IS THIS PLACE??? THE Men's Room Urinal has been broken since June 18, 2011, and the restroom is Nasty. Also towel machine is broken Kids are sharp but you would think the owner would have the Kids clean up the mess, AND PICK UP A MOP AND CLEAN UP ACCORDING TO WHAT IS NEEDED... Toilet Bowls are easy to clean and surely they have mops. My wife says women's restroom is not too clean. DOES THE CITY OF DECATUR CHECK THESE RESTAURANTS?? read more

There is a reason that the rating on this restaurant is so bad. The service here is absolutely horrible. Any trip through the drive-through line is going to take you a minimum of 20 minutes and, if you are lucky, they will have the chicken that you want and not be out of it! It is easy to see that the owner of this restaurant holds this town hostage by being the only chicken restaurant in town! I gave it one star because I didn't think you could give it no stars... read more

This place is just a disaster. I can't rate the food because i stood in front of the counter for 20 min and nobody even took my order. Not even a good evening. Just amazing how we were ignored like we were not there. Take your money somewhere else. read more

First off, they had ran out of fries. Chicken was still good. Service was ok. Chicken saved them from 1 star.

The worst fast food chicken but they have the market cornered so they can slack on everything. Go to Walmart across the street, either go to the deli for fried chicken or, buy some chicken pieces and cook them on your engine block, that'll be better. read more

Sweet tea is good, chicken is ok, but no healthy options here! Employees appear to hate their jobs (can't blame them)

Drive thru experience was terrible. Time of my visit they had their speaker post go out of service, so I drove up to the window to order. This employee must've having a bad day or something because she had the most terrible attitude about everything. On top of this she mixed up my order. Not coming back to this Chicken E for a while. read more

The food was cold,The counter help was so bad and bored with the job at hand. 4 people went up and received free refills (locals from the town) but when we went up, they charged us. Never eat here or stop by . read more

This place neither has chicken, nor is it express. Every single time my husband and I go in, they tell us it's going to be a 30 minute wait to cook chicken. They constantly wait until people ask for chicken instead of having it ready to go, or at least almost ready to go, when customers come in. The employees are constantly mumbling and don't care. There's always 6-8 people, mostly teenagers, at the front texting or playing around with each other while the line grows and customers become increasingly frustrated. If I could rate this place 0 stars, I would. Which is sad, because their food is so good when they get it right. The employees are just horrendous. I've tried to give this place the chance to make up for their shortcomings by returning, but after several trips over the last few months, I've lost all hope of the restaurant or the employees ever actually having chicken or being in any way, shape, or form "express". read more

This is the slowest place I've ever been to. A correct order is a crap shoot. There's only 4 or 5 cars here at the moment and the drive thru line hasn't moved for over 20 minutes. This place is usually a mistake, as it is today. I'm about to pull out of line to go somewhere else. read more

This Chicken E was so dirty when we visited. The lady's restroom was nasty and the men's restroom was broken and smelled horrible. It was not busy, we stopped in at 4:30 and there was not one clean table in the place, the floors were dirty, and trash cans were over flowing. We do not live in this town so I'm not sure if this is typical or it was just a bad day for them. I've never been in a Chicken E that was so nasty, we won't stop at this one again. read more