​ customer service at the Chick-fil-A in Statesboro off of the I guess bypass is horrible they tell you to pull to the side your food is cold and apparently it's been sitting because the box is greasy I'm very disappointed in the customer service young lady bring me my bag don't bring me my drink very disappointed and if they're doing it to me they're doing it to others and it looks like a little something else is going on. read more

My daughter LOVES Chick-fil-A so even though we had many bad experiences when we moved here, she slowly started to forget those and asked to eat here a lot. Over the last year we have tried this restaurant several more times and they have truly turned it around! We have ordered delivery - which has always been extremely fast, ordered on the app and picked up in drive thru, ordered at the drive thru, and gone in. Sometimes the drive thru line is extremely long, but they do a good job at moving the cars through, and the food is top notch. While this was definitely not up to standards before, I would say it not only meets but exceeds them now. read more

the staff are nice overall a very good place The food is very nice The feeling is just amazing read more

I'm so unhappy of my service here i get there right when they open hoping they have their stuff together and they don't. 6:30AM!! No reason for mess ups this early. I got a burrito with no salsa and chicken minis with no mayo i asked for and hash browns with no chikfila sauce i asked for. Maybe if the gentleman working would stop staring at me and my friend he could have had our order right. So disappointed and will not come back. read more

If you have the time, go inside, the drive thru experience is very slow. It took about 20 minutes for my food to get to me. The line was not long, it was evening time, and I just ordered a chicken sandwich. I've been to this Chick-fil-a multiple times, and it's been great. But recently I've noticed a decline in service, focusing mainly on the drive thru. In the past not only has it been slow, Ive also had items missing from my order. I've also had bonus items in my bag that I didn't order or realize until I arrived home. Id like to think maybe it's new staff outside, I only say this because I always see one person leading a group. They also stopped bringing food to the cars, so you get your order at the drive thru window instead. I've tried to give them multiple shots but there's something new everytime. For now i'll stick to Zaxbys, maybe they'll be better in the future. read more

Ordered a spicy chicken biscuit and didn't get any fucking chicken on my biscuit. Also ordered a coffee with cream and sugar and got a black coffee with no ice. read more

I didn't get as many fries as I was expecting in a large order, but I like returning here because they have the CRISPIEST chicken sandwich I've ever had at ANY chick fil a. Same with the fries! They weren't soggy or cold like most tend to be. read more

Just left Chick-fil-A 5 minutes ago. I ordered a quart of ice dream and it came out half full. She said it was full so I opened it and it appeared to be full, sort of, until I packed it twice on my hand and it was half full. She said that's how they come. I don't think so. A quart is a measurement. I didn't order a quart sized cup half full of ice cream. I expect it to be full. Did they fix the issue?!? NO. She just walked over, got someone elses order and went on about her way. THIS CHICK-FIL-A has TERRIBLE service!!! read more

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The cup holders are extremely flimsy. They are not strong enough to support the weight of drinks without tipping over. This company should purchase stronger cup holders, or warn customers they should place drinks in their vehicle's cup holder, so drinks do not spill. read more

So I mobile ordered a chicken biscuit meal and got a ball of biscuit dough with a tiny piece of chicken on top and thin patch of more dough on top. Really not living up to chick fil a standards if you ask me. This location sucks! read more

Chick-fil-A - Chick-fil-A- Chicken Biscuit - Fast Food Near Me - Statesboro, Georgia

This Chick-fil-A has forgotten things from my order before; it wasn't a busy time with about 10 employees working in the front, and they still managed to be unreliable and delayed. read more

I have NEVER in my life be more disappointed in a Chick-Fil-A as I am this one!! They just can't EVER seem to get it right! I Love the breakfast burrito. First time I ordered, COLD, second time COLD. Decided to give them another chance this morning, I be daggum if they didn't leave the HASHBROWNS out of my burrito!!! How good is a CFA burrito without the Hashbrowns...IT's NOT!! Not only this, but my husband went there a couple of weeks ago, while I was out of town, and said that his chicken sandwiches were just horrible. Very Greasy and stale!! The only Compliment that I will give them is that I have yet to run into a rude employee. read more

I've been to cfa's all over the country and am always disappointed by this one no matter how many chances I give it. Stale bread and hard chicken. Greasy fries or hash browns. My drink order is never correct. Only reason for three stars is the middle aged gentleman that does curbside in the morning tries his hardest to get food out efficiently and with a good attitude. read more

Stopped by chick-fil-a this morning for my very first breakfast sandwich. The drive through line was smaller than usual (there's a two lane situation going on at this location) and I ordered through the microphone for the first time ever. There's usually a girl or two standing in the blistering heat, melting in the hot sun taking orders. Anywho, I asked if lunch items were available to bring something home and they said it'd be a 5-10 min wait. I said no thanks and that I was in a rush and ordered a breakfast sandwich meal (sausage egg cheese biscuit) with hashbrowns and a lemonade. I was greeted with a smile from the cashier and cashed out pretty fast and then was told to pull up - it would take another 5 mins for my breakfast sandwich. What the what? But.. it's breakfast time? And.. I ordered off the breakfast menu? And.. I was told only lunch items would take a while? I pulled forward and watched probably 7 or 8 cars zip through with their food (I'm guessing everyone opted for the minis and I just ordered the wrong thing?). EIGHT mins later someone brought out my food. They take the "fast" out of "fast food," that's for sure. The sandwich was so-so but the cheese was 100& melted into the paper it was wrapped in. I'd say no more than 10% of the cheese actually made it to the sandwich, which was a huge bummer for me. Hashbrowns were ice cold, which was expected after probably sitting on the counter for 8 mins while the sandwich was made. Probably won't drive through here unless I have a good 20 mins to spend in the drive through. read more

Anytime I come to this chick-fil-a I never receive my order correctly. I always order and pay for more sauces and have yet to revive them. I don't not recommend this location at all. read more

It took us 20mins to receive our order and we only ordered 3 things. Everything they brought back was wrong besides 1 item, we have the worker our ticket and after 2 attempts of her coming back, we still had not received our FULL order and was told that a manager would come outside because they claimed they placed all of our food into the bag. They did not, we received another car's order with our named sticker on it. read more

I went back and forth between four and five stars because they don't always get the order right, and we have been accidentally up-charged in the past but management always makes it right, so 5 stars it is. The food is always delicious and fresh and the staff has always been kind. We have been to other chic fil a businesses but this one in particular is very tasty! read more

Not one of the better Chick-fil-a's. It's not the worst I've been to either that honor goes to the Chick-fil-a on Abercorn street in Savannah. Let's start with the positives: my order was taken and received in a timely manner. The cashier was efficient but not friendly and did not seem to be happy to be working there. My first issue is with the employees and the lack of seating available. I arrived during breakfast just before the switch to lunch. Apparently, they had over staffed the restaurant and there were more than eight employees lounging around in the booths on their phones. No employees offered me a both do I had to sit upside. (Several employees had a booth to themselves and could have sat together). But I get it, the employees like to use the restaurant as their home away from home never mind the paying customers. The worst problem has to be the size of their chicken. I ordered an egg white grilled chicken muffin as one of my meal items. When I first opened this item I thought they had forgot the chicken! However, after further inspection the chicken was there it was just too small. My chicken patty was laughably small---about the size of two grilled nuggets fused together and pressed into a small patty. The chicken was much smaller than the English muffin and several bites did not include any chicken at all. I thought about making a complaint but remembered the managers and employees were too busy relaxing in the dinning room glued to their phones. read more

My children and I went through the drive thru and it was pretty speedy even though it was extremely busy. I loved the manners of all the young ladies that assisted us. The sandwiches we ordered were still piping hot when we got home! read more

Very long drive thru lines that went surprisingly fast even though they only had one lane open. Great chicken biscuits!

We put in an order for 30 chicken nuggets and when we got back home and opened the box we realized we only got 20. Lmao they didn't even try to count so we got really ripped off :( read more

I called to order a nugget tray for a party and the girl was very rude on the phone and bad at answering questions. She never asked me for a pickup time so I called back and she hung up on me. I called again to set the pickup time and she finally took it down but was rude again. Very surprising since I normally have pleasant experiences at this Chick-fil-A. read more

The fast food service not very good at all. I give them a 2 for effort because they occasionally say "my pleasure" but not every time like Chick Fil A is known for doing. Good thing there's no other one close to here. read more

I love chick fil a. Who doesn't? My order is the same every time I go and I always order extra tomatoes on my sandwich. But today was the third time they have not only forgotten to give me extra tomatoes, they didn't give me any at all! But they did not forget to charge me the extra $.30 each time! I usually don't care about stuff like this, mistakes happen but 3 times in a row!? read more

The staff are fast and give you exceptional service. Food is always great. I've been here multiple times.

I placed an order in the drive thru and two of my items were missing. After going inside to get my missing items, the staff was rude and put the item in my bag upside down. read more

staff is rude, doesn't smile. WORSE service ever for a chic fil a!!! these staff members belong at mcdonald's! who hired them. i will not be coming back. they don't respond " my pleasure" after i say, "thank you!" , they say nothing at all. their face needs to have a SMILE !!!! HELLO!!!!! get a mcdonald's job if you have the attitude like mcdonald's employees!!!! lady's at drive thru with the LONGEST FAKE EYE LASHES. (better attitude) manager brought out our food we waited on, as it was a issue to bring it out ! read more

Once again, even after this update everyone at this establishment is RUDE. Every person I encountered in the drive thru on August 17, 2019 at 7:00 was DISRESPECTFUL and had a disgusting attitude the whole time. I literally will never come here again even after the remodel yall still have the same shitty piece of shit employees. Do better.. read more

This Chick-Fil-A has the worst food I've ever ate. It does not taste like the normal chicken I usually would get from anywhere else. There is always big chunks of gristle in the chicken sandwich and nuggets. Their lemonade taste like it's been sitting for a while and always taste old. It has a sour taste to it. Something isn't being done right at this Chick-Fil-A. I have been to this one many times and have had the same experience every time. read more

Biscuit is so hard and my hash browns were so salty I couldn't even eat them. Sad morning for a hungover college girl ):

lady was rude at drive through. the bread was super dry and they forgot the tomatoes on the sandwich.

Chic-Fil-A is a Chic-Fil-A. However, the staff at this location were *SO* nice I felt obligated to leave 5 stars for them.

Very terrible customer service. The cashier was rude and snappy. They also constantly forget condiments and straws at the drive thru. Won't be returning to this location. read more

Fast friendly service always at this Chik-fil-a. Also has great discounts and opportunities for community daily.

I have never ever in my life been in a dirty Chick-fil-A but this location made that nightmare come true. This location makes the brand look horrible. Thank goodness I know this is not the normal environment of Chick-fil-A restaurants as a whole. The floors were filthy, food was all on the floors and tables and the restroom looked worse than a restroom at a truck stop! The next time I'm passing through I will never stop at this location again. I really hope that this is not how that location always looks but coming from someone out of town I'm not willing to give them a second chance. read more

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Chick fil a is my fav fast food restaurant, but this location is the worst I've ever experienced. The friendly service that Chick fil a is known for goes out the window. Their attitudes are horrible. read more

I have never had service at a restaurant like this ever. Even five star. The manager had about 4 staff members getting on my catering order, the minute I walked in. They were each so polite to each other and knew exactly what I had without asking. I did not have to wait for a moment nor did I even have to carry anything to my car despite having several heavy bags. This manager runs a tight ship and has young people with cooperative attitudes. That always comes from the top down. Very impressive in a time when good customer service is hard to come by. I want to say that the manager's name was Kent and I went by on a Thursday morning at 11:45. read more

Chick-Fil-A is my number one go-to restaurant in town because, over--all everything about the food and atmosphere is great! The service is fantastic. And it's always their pleasure to serve me at the windows. I'm very satisfied with the food I get every time. And once or twice there has been a mistake, but hey, we all make mistakes and are supposed to learn from them. This place is great! read more

Easily the best service. I am rating this place 5 stars based on the service alone. The food is amazing though (I mean come on, isn't every chic fil a?). I came in before work, ordered and went to pay. Apparently, my insurance company had charged me so many times they over drafted my account. Without missing a beat, the manager said "I've got it today" and handed me my food. Not too mention I am an army veteran, and have received comped meals a few times. I never ask for military discounts but occasionally I would stop in uniform (it was on my way home from savannah) and I was treated extremely well and my sandwich was free. Nothing like someone appreciating you to brighten a soldiers day. Never seen an employee without a smile or kind word. read more

Ordered a peach milkshake to go with my fries. After 15 minutes, I finally received my milkshake, which they messed up. Barely any peaches and they put whipped cream after I asked them not to. It would have been ok if they would have just communicated with me. Will not be returning to this location. read more