This small CFA location is in the food court of the Staten Island Mall, comes in handy when you are in the mood for some decent fast food. Ambiance is obviously crowded and loud since it's located in the food court. Service is always prompt and great since it's their core value. Can't go wrong with Spicy Deluxe Chicken Sandwich meal with colby jack cheese and pickles, CFA and ranch sauce, signature side waffle fries, and made-in-house lemonade. Alternatively, the new addition of Sun Joy lemonade is delicious as well. read more

Always a line here! Popular spot at the mall food court. But to me, worth the wait. Pretty decent prices. Great milkshakes. Pretty loud, it is a shopping mall, so it's to be expected. Overall, it's one of my go to places to grab a bite to eat. read more

Helpful staff offering extra napkins double sauce for my sandwich. Order came quickly and was delicious. Perfect fast food experience

I came in with a coupon for a free chicken sandwich. I asked the clerk to redeem it then a manager came up saying they won't take my coupon. I went back and forth as for a student with no money snd an appetite I just needed a chicken sandwich that day. she should be fired as she proceeded to keep declining me then I said ok let me pay full price. I scanned the coupon and it went through. they still got upset and told me theyll get security on me.Lastly I tried paying but my card declined so I asked her. Is there anyway I can upload this Screenshot to the app. And she goes no it's fake, I said what are you talking about and she goes "it's not my fault your broke". How disrespectful and unprofessional and so rude of this establishment and these people just becuase I'm a hungry student trying to just eat and now I'm hangry writing this review read more

So delicious!!! The workers work so quick and get my food to me fast! But what is inconvenient is that they are sadly not open on sundays. BUT I LOVE IT!!! read more

Popular Chick Fil A within the Staten Island Mall. It always has the longest line in the food court. The staff works hard and diligently here, making sure to try their best to get your food out to you as quick as possible and hot and delicious! read more

This location is pretty good. They always have a long line but it moves fast. The cashiers are pleasant and helpful. The food came out within 5-7 minutes and was correct as usual. I recommend! read more

I'm so happy to have Chick-fil-A in the Staten Island mall food court. It's my go to every time I am shopping in the mall. There is usually a line but it moves along and they keep it very organized with a waiting area after you've ordered your food. The grilled nuggets are my favorite, and the waffle fries are always sooo perfect! Choose from your choice of sauce, but I love the Chick-fil-A sauce to dip the chicken and the fries! The frosted lemonade is a must try also! Soooo good! It's not very cheap, but mall food isn't cheap anyway. read more

Chick-fil-A - Frosted Lemonade Grilled Nuggets Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Staten Island, New York

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Everything is always fresh & delicious if you want a good meal definitely consider chick fil a, I do every time. read more

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Came before closing, but they were still taking customer , i let one person pass me because i was looking at the menu but got right behind them 2 seconds later. few people lined up behind me we were standing in line until people in front of us were ordering thats when manager said that they are closed we leave the line and one lady stays behind she get in front of the register and pays for something and leaves with food few minutes later i was sitting in food court watching all this, it felt really weird so i went up to them and told them what happened and they had no answer they were just saying stuff no real explanation. But moral of the story i guess they pick and choose who they will serve food and who they are closed for . Leaves a really bad taste in your mouth when you get treated like that read more

I liked their tenders, they came piping hot. I liked their waffle fries as well. The service was reasonably quick as well. read more

Chick-fil-A - ows a fast food restaurant counter - Fast Food Near Me - Staten Island, New York

I came to this location Thursday afternoon and ordered quite a few items, one item was missing and one of the workers Jaymie was so kind to get the item prepared straight away. I insisted it was no rush and she assured me it would be out right away, she was even kind enough to apologize for the not even two minutes I had to wait and wished me well. 10/10 customer service I will absolutely be returning and recommending to friends and family! read more

COVID update: Chick-fil-A at the mall is still open, and we tried out their curbside pickup recently. While the food was tasty as always and the workers were nice, I can't recommend using the curbside pickup system unless you're not in any rush to eat. It took almost half an hour to get an order that we placed on the app long before we ever arrived at the mall, and the whole parking and delivery system felt really disorganized. People kept getting out of their cars to ask the workers about their orders because it was taking that long to get food, which sort of defeated the purpose of distancing and curbside pickup. Ordering in advance didn't seem any faster than if we had just pulled up and ordered on the spot, and considering that no one can order inside at the food court and there were only 8 or so spots for cars, not sure why everything took so long. Hopefully it was just an off day, but not trying it again during COVID unless we have a lot of time. read more

Chick-fil-A - Why put your spot number on the app if they have you pull through the other numbered spots to the front & then give your name? Confusing - Fast Food Near Me - Staten Island, New York

It was good just don't see the hype. Service is definitely great and the fresh lemonade is amazing.

Dirtiest Chick fil A I been to, and I love their food! I've had this place multiple times and I've gotten diarrhea 3 times already!! Horrendous management. read more

there is always a long line but it goes by so quick! the staff gives everyone a menu while they wait. the best thing is the great customer service and they really do end things with "its my pleasure" haha. i really enjoy their chicken sandwiches (i always get spicy, but its not rlly that spicy! but i feel it adds extra flavor or kick) and i always get their nuggets. with each bite, you can really taste the good quality and real meat thats in their nuggets/chicken patty. also its never dry. i love their sauces: buffalo, ranch, chick-fil-a sauce are my favs. they are never shy and allow you to get as many as you want. although some may love their waffle fries, i think its meh. not really seasoned or crisp. yes, the price is high, but if youre ever feeling some quality chicken sandwich, chick-fil-a is the way to go! sometimes you jus gotta treat yo self read more

The chicken is so fresh and juicy. The chicken nuggets put all other nuggets in the fast food game to shame. Delicious chicken sandwiches and a lemonade to die for. read more

Had the pleasure of being served by 20yr old manager Joseph on Saturday. Unfortunately, our chicken sandwiches we ordered didn't come out quite right. Not only did he exchange them w the best attitude, I watched this young kid put on a smile, attend to all the customers with a great attitude, help out his fellow employees as a team; one could just see he was a hard worker. I was very impressed. I don't know Chick-fil-A does it, but they really do find some of the best people to work for them! I'm always pleased to spend my money there, amazing customer service makes it worth it, every time. read more

Over rated is all I really have to say about chick-fil-A. Plus, I have to be honest, I think Popeyes is way better....

Very beautiful and peaceful atmosphere, friendly staff , very fresh - drinks, French fries, salads, sandwiches!!! chicken sandwiches not too dry and not soggy , they are very tasty, also the has a great selection of Dipping Sauces and Dressings . My kids love this place ! read more

We brought the 6th Grade from St. Pat's in Bay Ridge, Brooklyn to the Chick-fil-A in the Staten Island Mall. Adrian at the register pleasantly took orders from 27 of us! He was conversational and attentive as each student placed his or her order. Under the direction of the manager Lauren, the orders were bagged correctly by Linoy and shakes were deliciously made by Roshany. None of those serving us were "ruffled" by the influx of such a large group! The students had a tasty lunch... the "big hits" were the spicy chicken sandwich, chicken nuggets and the shakes! Thanks to all who made this lunch trip so special for our students read more

IF I COULD GIVE NEGATIVE STARS THEN I WOULD!!!!!!!!!!!! SHAME on the person who works here! They refused to accept my dollar bill, because it just so happened, that someone had written on the dollar bill. For this reason, they insisted that the dollar bill was, in their words, "questionable." Not once in my life have I had a cashier act so nitpicky. These people must not need me to keep their business afloat, if they can afford to be so picky. I demanded my money back and I refused to do business with this person. This person is being RIDICULOUS. read more

BEST SERVICE EVER. i visited this Chick Fil A location last thursday at their grand opening. i saw the long line and immediately tried ordering on line via the mobile chick fil a application on ios devices. i went to a worker and she (and her manager) helped me out immediately. they also gave me many sauces :) the wait time for my food was not long at all and upon receiving the order, the lady called me "very pretty". the food was great; the chicken bites and waffle fries were so #yum. while eating, another worker came and asked if we would like our beverages to be refreshed. i was so touched by this that i went back to the manager in an attempt to tip the staff, which was futile. he told me that no tip would be necessary and that our visit to the restaurant was enough of a tip. would 11/10 recommend eating here. excellent food, excellent staff, excellent service. ! read more

I was very skeptical to try Chick-fil-A because of the homophobia but finally I made peace and decided to try it. Review: small protions for starters. Great sauce! Waffle fries are very nice. Chicken nuggets are small but great quality. Spicy chicken is spicy. Not crazy about the pickles on it but it still some hoe tatsed good. read more

Great fast food place with real tasty chicken. Love their spicy southwest salad with creamy salsa dressing.

God's chicken. Delicious food at this location and fast service, I am hyped we finally have a Chick Fil A in Staten Island. I'm going to undoubtably gain lots of weight from these tasty chickens. read more

Great place! Food is always good! Friendly staff with each experience! Need me some of that sauce! read more

I wanted to try this one since I recently moved to the Island but waited a bit since I knew there was going to be a rush since it's new. The first time I tried the lines was way to long to bother. The second time I went I found out about the app and ordered on it on my way there. Was easy and quick. The food is like all other ones and it was great. read more

if i could give this negitave infinity stars, i would not hesitate to do so. first of all, i came here for a quick breakfast of a chicken biscut. when i paid, the cashier would not accept my $2 bills because it "was not legal tender." i mean who dosent accept m o n e y? its flucking money you clown the 2 dollar bill is still legal you fool. then i settled in for a hellishly long wait. oh the wait. for one full hour i sat in agony waiting for a freaking chicken biscut. how does it take 1 friggin hour to prepare a pice of chicken surrounded in 2 pices of bread? it finally arrived, but it was not what i ordered. i ordered a chicken biscut with a medium coke. instead i got a sausage biscut with coffee. i didn't want to ask for my correct order and give it back and wait another hour so i gave up and went to mcdonald's. you wasted over 1 hour of my time. i will never visit a chickfilla establishment ever again. the workers were lazy and stood around on their telephones and gossiping rather than doing what they are paid to do. never again. read more

Awesome! Fast service& fresh! Get their chick fil a sauce very tasty. Their chicken sand was very moist & hot when i got my order. It was delicious. There was two separate lines when you go. One for you can order there a separate one for mobile orders.. it was organized. Mobile orders you give your name & make & color of car so they know it's yours when orders come down from upstairs. read more

Most respectful staff members I've ever met! They were so polite and eager to help you out! The food... what could I say about one of the most respected fast food chain companies I've ever seen. The food is amazing and not fast food tasting at all. Anything on the menu is going to be a great choice read more

Outstanding food and service. Very impressed with it when it was in a mall. Would like to have had a spot for napkins.

Ordered pickup via mobile app, food was cold and missing sandwich, staff and manager were not apologetic or helpful Resolving this issue!

Great service and food. the people are literally so nice and the food came out fast and efficient. I went with my friend on opening day and I ordered online to try to get my food quicker because long lines are not #yummers, but realized i ordered the wrong thing and they were so understanding and gave me what i originally wanted instead of what i ordered, even though they already made it. Later on one of the workers walked around the food court asking to refresh our drinks which really made my day because no other fast food chain would go to such lengths for their customers. they gave me so many sauces and their food was delicious. i then went back and tried to tip them because of their good service, but their manager said that they wouldn't accept it, and the only tip they needed was for us to come back. Great experience. 10/10 would go again. read more

Best place. Supports great causes. Great food. You need to go here. For true patriots.

Its ok . Typical fast food. Typical crazy price. Just a bit disappointed that you have to ask for napkins.

Although the workers are very kind and polite here and the food is very good, the curbside pickup option is extremely confusing and unorganized. I was picking up a DoorDash order and the worker told me to park on the left side and the food will be brought out to my car. Tons of other cars were waiting as well so I assumed that it was just a very busy day and expected the food to take a little longer than usual, so I texted my customers that there will be a little delay. However, 40 minutes went by and the food was still not ready, but I noticed other cars who just pulled up we're getting their food before me. I understand how stressful it can be during busy work days being a former grocery store worker myself, but the workers moved like molasses. Finally, after texting my customer again to apologize for the delay, I got out of the car and walked up to the stand, and my food was handed to me instantly upon giving my customers name! So I waited almost an hour for food I thought wasn't ready that was there for a majority of the time. As I said, very nice workers and I sympathize with anyone working during the pandemic, but I highly recommend avoiding the curbside pickup option here and just walking straight up to the stand if you really want Chick-fil-A. read more

I would never patronize at this Chick-Fil-A location again!!! The staff was completely unorganized. I waited over 20 minutes for my food and when I politely asked for a refund after still not receiving my food the manager Jamie refused to refund me and was not willing to give me hot food. If you want to be valued don't patronize here!!! read more

Politics aside let's just all agree that this place makes a great chicken sandwich. Never tried anything else there. Why?

We went there and it is alway good.we wait then when we get up they say they have no more fries and other stuff. I was shocked to hear that.