Worst service ever! They forgot to give drinks and items that I ordered. In fact, they even put foods that I specifically requested not to put in, such as chicken in my no-meat salad. Unfortunately, this is the 3rd time that it happened in a row. read more

They need to do better with scheduling employees here. There is always a long wait unnecessarily. There is no sense of urgency. I think this location needs some guidance from other stores that can assist them with efficiency. EVERYTIME I go to this location, it is always an issue! Food is never ready after mobile orders. Sitting in drive through over 13 minutes! Managers need to discuss customer service. If it was splendid, maybe it wouldn't be so bad...but it is not. There is much needed improvement. This includes mobile orders too! Must improve to continue getting my money. read more

Not sure why this location is rated so low, the staff is always polite and respectful, when I do have an issue with my order they are apologetic and quickly resolve whatever the problem is. The food is always up to Chick-Fil-A standards, the restaurant is always clean. read more

How is it that I can be greeted 37 times before I even order but yet my meal doesn't come correctly? Let's start with ordering. I make menu options. A number 1 and a spicy salad To go. I get charged 7 or so dollars. I say that can't be correct. The cashier agrees and says I didn't at the salad... the salad is $8+ so I assume just mouth to brain error. No biggie. Makes the adjustment pay my $17 bill look at my receipt... "Dine in" Great. No I have to ask for it to go. Mind you at this point I have been greeted more time that's I can count. Food comes. Of course on a tray. So food goes back they swap from tray to bag. I double check the bag... no fries. Now l understand. It's late in the day. The shift has happened or maybe about to. But come on. This isn't rocket science. I would rather zero greeting/welcomes or any other pleasantries to just have my order correct. read more

Have to say. I love chik-fila. But this particular one truly sucks. If you do curbside and drinks only. You will never get your order. The preparers won't print out the stickers for drinks. So they never get seen by the deliverers. Even with 10 people standing around the counter as it was a slow night. Had this happen multiple times now. I complained to a Manager. She just shrugged and was like. Hey you got your now right.... She could have cared less. read more

Ordered 2 large fries, and they both look like this. C'mon guys, yall can do better than that. read more

Chick-fil-A - Fast Food Near Me - Rosenberg, Texas

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Came to this chick fil this morning and ordered curbside. When the girl came up to our car she genuinely seemed like she didn't believe that we were the ones that placed the curbside order. She even ask us for our names and waited to give me and my bf our food until we gave it. So weird. She was black just like we were so you would think she would know better. Super disappointing. Also they didn't give us straws for our large drinks. read more

Jeremiah epitomizes "servant leader". A mistake was made on my drive through order. I called the store, Jeremiah immediately owned the mistake, offered a resolution and blessed me. This man understands customer service. read more

Well I guess it's not Whataburger so I shouldn't expect much this location refuses to do specials so not have it your way. I think if you're running a restaurant and you have customers and you have the ability to park them you should at least try to make it a little unique for that customer can't expect much I guess hopefully other Chick-fil-A's learn from this one's mistake read more

It's a sad day when Chick-fil-a screws up your order so bad that nobody can eat. And tell me that I gotta drive the 30 miles BACK to the location to get my money back! After the girl on the phone just said the cook said ya, I forgot to give them their bread!!! WTF?? Ordered sandwiches with condiments on the side because I was bringing the food home. NOBODY got buns! read more

Love this place! Just wanted to give a shout out to. I believe his name is Josh. He helped me today and he's helped me before. He's always very personable, polite, bubbly, and funny. Great service here, in particular from him. He wears glasses, and has longer wavy hair that he obviously where's up for work. read more

Do not go to this location, I have 2 teenagers who work here and got exposed to covid and tested positive along with the rest of my family so to the managers and owners not following guidelines, they take mask off while packaging and prepping food, I have seen this when I would pick them up, managers walk around with mask down talking with everyone, the inside is closed so these morons spread to their employees, knowing they had it and still went to work. Terrible location, obviously owner doesn't give a crap about employees or their health... I also find it highly unprofessional for managers to be hanging out and flirting with the people they manage. read more

This place is the worse....the manager is rude...she needs Jesus! I ordered an English muffin w/sausage and cheese through the drive thru window. Received my order and drive away. I reach for my sandwich and I can tell there's a problem the muffin feels hard. Sure enough it's burned! I turn around go back thru drive thru and tell them its burned and I don't appreciate burned food, that's not what the menu says. They tell me to come around. When I arrive at window I hand a lady the bag back and she gives me money. I said I don't want my money back just what I paid for. She replied "we don't want your money nor your business" I inquired why and she replied "have a good day." I called Chick-fil-A corporate made a report and NO ONE contacted me to date. THE WORSE!! read more

I absolutely LOVE Chick-fil-a! Unfortunately this location is terrible. They cannot seem to figure out how to keep the drive thru moving, although every other location I've been to successfully does. The majority of the employees do not embody the CFA standard that customers come to expect. Every once in awhile I encounter a gem, but they are few and far between. This is really unfortunate because I live incredibly close, but I find myself driving way out of my way to go to a different location. read more

We order 2 Chick Fil Chick-fil-A Deluxe Sandwiches, with large fries and Freshly-Brewed Iced Tea Sweetened. Instead we got two regular Chick-fil-A Chicken Sandwich and halfway fill fries. I understand is late and employees are ready to go home but this is not acceptable. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Rosenberg, Texas

Service isn't good and they close down the ice cream machine early. I called to speak with the manager (Page) about the situation and how the young lady was rude at the drive thru window. The manager responded with "Thanks for letting me know." in a rude voice and didn't ask the date or time to correct the young lady behavior at the window. read more

This Chick-fil-A had horrible service. When I got my drive up order they gave me my milkshakes without straws and they leaked everywhere. When I asked for straws and napkins the worker never came back. I'm very disappointed and not coming here again. read more

Food wasn't that great honestly. Not enough flavor and it had weird vein looking things in the meat. I also wish y'all wouldn't remodel as there is nothing wrong with the building at all. If it ain't broke don't fix it. read more

Curbside parking sucks. Can't move throughout the parking lot. I cringe at going to this location. Food is good but canceled my order since I couldn't reach the parking. read more

Well, I know I said I wouldn't go back but I couldn't help myself! They've "improved" delivery. They now have 3 lanes open. Great idea, huh? Not so much when the person directing traffic doesn't exactly know how to direct the vehicles. They rush you, but great news! The wheat buns are delicious and guess what??!!! The chicken has definitely improved- you can find it!!! It's yummy! Bad news? The fries are now harder to find. You get a box of half of the order and no the others aren't in the bag. Either way- it's a delicious sandwich. Diet Coke has also improved. read more

Very disappointed. I have watched firsthand this location go from top notch to lower tier in just about a year. This used to be my favorite Chick-fil-A and go to lunch spot, but the most recent multiple price hikes and pettiness to charge for condiments made me cancel my order today. Chick-fil-A has never been the economical quick meal choice, but they have always been a good choice with reasonable pricing for their products. That has all changed at this location and it seems the only thing they are concerned with is the dollar. I'm not sure the reasoning behind the changes. Maybe it's new ownership or management, but I'm not the only one who feels this way in the area. It appears they are straying from the Chick-fil-A model to only be focused on pricing. It does not matter what your prices are if your volume drops. Good luck to them. read more

Honestly there is really nothing truly bad that I can say about this place. I am not one to take a drive thru however for personal and specific reasons so don't ask me about those. I can always come here and get a good dosage of....dare I say it? Fast food! This chain is among my top favorites due to the healthier options that are provided out there such as grilled chicken, and they are usually really fast at getting my order done (usually under a minute or two) though there are sometimes faults too but the workers are quick to fix it with a pleasure! I also love their app, which you can use after purchasing meal to get points towards their rewards. If you have a calendar card you can also get monthly rewards added to your order. Sometimes, even, there will be random giveaway rewards for free so that's a nice touch and it's very reliable unlike some apps I know (yes I'm talking to you mcdonalds and jack). The service here is always stellar and the food is better than most other fast food restaurants out there, so this will always be a trend for me. Review 17 read more

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i love cfa but lately the customer service has not been good. My husband and I went by the other night and when we pulled up to the window to receive our order the girl handed me my order with an attitude, i felt it. I told her thank youu, she didn't say anything. I asked her for a couple more sauces and said thank youu AGAIN and she still didn't say anything back. Not a your welcome not a my pleasure not even a smile. This is the second time the same girl did this to us. read more

Do not expect great service at this location. I ordered a market salad with no blue cheese through the app. Got there to pick it up and was told they can not modify items. What about allergies and food sensitivities? I will never go back to this location again (Rosenberg). Greatwood location is wonderful though! read more

Always such a delight to go to this specific chick fil a due to the management.... they train the employees so well and have always been so friend. I appreciate all the manager does for the community by giving free meals out, having events and hosting free crafts for children evenings. This is a special place to come with small children or just driving through the drive though. There is usually a long line so you should opt for going inside to pick up a mobile order, parking after doing mobile order or doing mobile order and going through drive through of line is not too long. Thank you again for being a great part of the community. Because of the owners support I will drive past other chick fil a and drive to this one even if it is out of my way. read more

This is my daughter's favorite fast food spot. I typically order the #1 meal or southwest grilled chicken salad. My daughter either goes for the #1 and upsize her fries or does the nuggets. Today, I decided to do something different and chose the grilled chicken club. Too bad I was disappointed. Bread was harder than normal and it just tasted bland. I got some polynesian sauce and just dousted my sandwhich to get some flavor! Nonetheless, we are still big fans! I'll just stick with my usual from now on. :) read more

Can't believe I waited this long to try Chick-fil-A's limited time Smokehouse BBQ bacon sandwich and Watermelon mint lemonade. Great blend of flavors just in time for summer. And bacon! read more

Chick-fil-A - Fast Food Near Me - Rosenberg, Texas

This location deserves NO STAR! This is the absolute worst Chic-Fil-A I've ever been too. Chic-Fil-A needs to close down this location or at least replace the staff with friendly, polite and better trained staff that provides good customer service. The staff was very aggressive, rude and combative. I literally turned around and went somewhere else to get food. This was my 1st and last time ever coming to this location. Against my better judgment and because I really needed to eat, I overlooked the negative review and gave this location the benefit of the doubt! WORST MISTAKE EVER... Go elsewhere to eat! Or at least not this Chic-Fil-A location! They are terrible... read more

Ghetto now. Kitchen staff is blasting reggaeton music. Lobby isn't serviced as far as someone to clean and clear tables. Orders constantly messed up. As I write this review I'm sitting as far from the kitchen as possible near the kid play area and I hear the ghetto music blaring from the kitchen. This play is embarrassing now. Chick filet corporation would just die if they were here right now read more

Food was good, service was fast, order was correct. No surprises here. I tried the spicy southwest salad, very good read more

What's the point of the new drive thru line if it's going to take more than I've ever had to wait with the old drive thru line! Got to the restaurant at 10:15 in time for breakfast just to get to the front of the line to order at 10:35 for them to tell me they won't serve me breakfast anymore when it was their fault for making the wait time so damn long. Smh. read more

Love this location but the sweet tea is never sweet and the Dr Pepper had a little bit much or carbonation in it . But the people are very welcoming. read more

Man i drove 30 minutes for some chick fila and they forgot my drink and my sauces and i asked for a large and got medium and i payed for it all and when i asked for my items it took a long time so i ended up leaving without them. Chick fil a usually known for their gratitude but damn where was it? Wack read more

Closed on a Monday? Power went out, so they're closed at Noon on a Monday! Just me but a chick fil a makes enough at peak lunch time ALONE to justify the purchase of a generator. What happens to the people who are already in line and paid for food? Terrible location, almost never have a good experience here. Now I can't even get food on a Monday! read more

Headquarters for soccer mom's, it's still a good place to eat. The service is the best of any fast-food chain, even better then most dine-in restaurants. Service 10/10. Love their Spicy Chix and the original Chix sandwich, can't go wrong ordering either sandwich. Order both, I usually do. Not a fan of their waffle fries, be nice if they give us a choice of standard fries or waffle fries. The food is way better than taking your kid or yourself to the "Clown", "King", "The Bell", or "The Sailor". Also their lemonade is really good, I always order their lemonade it merges will with their menu. It's a great timer killer to bring your kid, letting him/her play and you can text, play around with your smart phone or just get out of the house. read more

An absolute disgrace to Chick-fil-A's everywhere. I'm so disappointed that this is the closest location to me since I used to love eating chick-fil-a, but I hesitate to eat here. The nuggets are ALWAYS soggy. I have started ordering them well done just to have them cooked instead of chewy, but the employees ignore this request 90% of the time. Additionally, the fries are NEVER salted. I have to salt them myself everytime. This location is completely disgusting. read more

Breakfast was great although they were slower than most stores. Our food was also cold we had to take it back and get hotter food. The bathroom did have mouthwash though read more

Chick-fil-A - Love there chicken minis! - Fast Food Near Me - Rosenberg, Texas

I just had the best chicken sandwich I've ever had. They recently changed their bun and the crispy breading around the chicken was delicious. The staff is always very friendly and helpful. The playground is great for the kids. They also have outside seating which is great when the weather is nice. read more

This place USE to be good, however a family member of mine and also myself have received extra objects (hair/bugs) with our meals that we never ordered... Be aware of the drinks and the salads. read more

Good food but very inconsistent service. Every time I order something I get something different in the bag. I usually keep my order very simple. read more