Ordered ice cream (which was dripping off all the sides of the cup when handed to me) *Worst experience with bagging* Went to this branch and they handed my order with the chili cheese tots opening upside down in the bag and everything spilled when I went to check my order. Went back in line to get a new batch and the manager handed me the order bagged the exact same way on this time with the warning to hold it specifically sideways. *If you place the open side up instead of down it won't spill out in the bag* avoiding this entire review, instead the guy had to make a point that you can manage if you hold it a certain way which is petty asf tbh... not to mention my regular tater tots being upside down too. read more

Sonic Drive-In - Chili Cheese Tots mixed with my regular tater tots. - Burgers Near Me - Rosenberg, Texas

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Visited today and saw employees wearing Crocs and handling food without gloves. That raised some concerns about food safety. I'd like to see better adherence to proper hygiene standards moving forward. read more

If I could give 0 stars I would. We came here at 9:10 pm, ordered on the speaker and waited twenty minutes and no one came to us. We pushed the button again and were notified they forgot our order and were going to remake it. We asked them to read the order to us before they remade it and it wasn't even our order. They couldn't find our order, then took five more minutes to even try and place an order. Super unprofessional and we even saw the manager laughing. read more

Every time we come the staff is very respectful and very nice! Our food is always fresh and our drinks are always perfect. If I want my drink a certain way they make sure to make it that way. We love stopping here for their delicious pebble ice during happy hour! read more

Every station was packed, they had a line and they have a dining room. Food came and drinks came out extremely fast; food was hot and fresh, drinks were made to perfection. Shoutout to this location for being on it. It was on a Saturday 8/17 around 2:50pm, amazing work to the staff working at that day and time! read more

if i could give this place zero i would fr. literally all i wanted was ice cream and the half filled cup came out with a hair literally mixed in the ice cream. the gentlemen worker had his hair down so i guess it makes sense. i guess sonic only requires females to tie their hair back. when i called the manager to tell him about it he didn't even apologize and just asked me if i wanted to come get another one or a refund. like you seriously think i want another hairy ice cream. read more

Sonic Drive-In - SONIC Blasts - Burgers Near Me - Rosenberg, Texas

GD Sonic.... never seen an order so messed up in my life. Chicken fingers were just a box of tots. Chili cheese fries was a chili dog..... and can't contact anyone for help. Never again Sonic. Never again. What a burger- check. IN and out - check. 5 guys - check. Sonic - NEVER. AGAIN. read more

Sonic Drive-In - Chicken fingers.... where's the chicken??? - Burgers Near Me - Rosenberg, Texas

I preordered 80 drinks for a local school for teachers. When I arrived at the agreed on time with two coolers as the manager asked me to bring, they didn't have it. They said no one confirmed which isn't the truth. We confirmed the order, time and place. She gave me a price of 1.86/ drink and said it would be ready. It's so sad when people don't take reaponsibility. Sonic used to be such a reliable and great place to get treats. I see this place is lowly rated often. That's too bad. read more

This happened to me a lot of times as I order an egg and cheese sandwich and they always mix it up. I got fed up yesterday as when I asked for it and the lady yelled at me and then she mixed my order and then she called me mean. There blue slushie is good though read more

Just got out of work and decided to stop by and get something to eat. I pull up and park to order. I ordered and waited for about 20 mins. I clicked on the red button to ask how long it would be and the guy says that he's only taking drive thru orders. I told him that I had ordered already and he said oh ok. I don't get why it was taking so long. There were 3 other cars waiting for their food also. Finally someone came out with my food. She said that someone forgot to bring it out. So it's been sitting there probably cold already. I asked for a district manager name and all he gave me was the general manager who's name is Byron. read more

I just ordered 25 drinks and when asked to label the drinks they refused. Thank you for the less than satisfactory customer service. Next time we will get our drinks from somewhere else. read more

Why the fuck did Mauricio Ortiz close the store early tonight, I came here at 1:50AM after having drove over 10 miles from Richmond, TX just to indulge at Sonic, but no, I drive 24 minutes and it's closed early. This location has really left a bad taste in my mouth for the Sonic Brand and it's disgusting, what ever happened to customer appreciation, this location obviously doesn't appreciate having customers because it would give false hours, and close shop early just because the closer is ready to go. I'm done with Sonic, this company and this location is a freaking joke. read more

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Stopped by late night to buy something to eat. I even added stuff at the pull up window. Absolutely made my food very fast. Highly recommend this location. read more

Since the pandemic things have changed I get it. But three months after at this location I can not get 1 bag of Sonic Ice. Every time I ask they say that they can not do because they sell so many drinks. "That they have to preserve their ice reserve" said so by their manager. Don't get it, if you will not sell it then just say you don't sell bags. SMH read more

These guys forgot my secondary patty for my order on a double cheeseburger....how the hell do you forget a secondary patty on an order that you type in? I even tried calling them back to try to correct my order...but guess what? To no surprise, they weren't answering the phone. I wish that other burger joint that was next to them was still open; b/c even though the closed out of business there, they at least never screwed up my order. read more

Ever since seeing the first Sonic commercial on my television I've wanted to try them out. The wait was over at my recent trip to Houston Texas. It looked just like it did in the commercials. There were bright television screens everywhere and speakers when you pulled up with your car to place your order. It looked very inviting and I wish it had been a sunny day because I would have taken advantage of the outdoor seating. There were two employees working there so it took a long time to get our food. I was a little bummed about the half carton of fries we received that were lukewarm. However, the men working there at the time so would it happen and quickly corrected it by bringing us hot fries so I really appreciated that. Ordered a hot dog and it was pretty average. All in all I would say it was just like going Burger King. If I were a teenager and had a group of friends it be the perfect hangout spot. I'm just happy to say that I've tried it! read more

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Do not eat here. They are always out of something as simple as proper dipping sauce for the chicken & the popcorn chicken is always hard as ROCKS. The only here that's good is the drinks (that's if they don't mess up your order). I never dine in cause it always feels gross in there too. read more

Well if your dying of thirst and must get something in you to survive then it MAYbe worth coming to this sonic. Not only are they rude but they can't even say thank you for your order. Shiron needs to take some customer service classes and the store manager needs to learn how to run a store. With 35 reviews and 1.5 stars I am unsure why the DM has not gotten involved. read more

Had to rate a star to just to leave a comment. What a shit show. After trying to order thru drive-thru they ended up giving me someone else's order. Tried clearing it up and had to wait for them to figure it out. When, I finally received the correct order it was cold. I should have made them redo the order was afraid they would screw it up again.. read more

The the company that boasts on making a drink any way you like it you should probably relay that message to the rude curly hair sonic worker you have employed at your Brazos town square location who had an extremely bad attitude toward me with my child in the car. Why you ask? Because I ordered an ever so complicated half sprite, half Powerade mixture in a large cup, with ice. after waiting for me to pull to the window he held the cup just far enough back to where I could not grab it and said, "you ordered a half sprite half Powerade?" Me-" yes?" Him- "just so you know, we will not do that again." Then aggressively hands the drink in my direction. Ummmm excuse me? Am I missing something here? read more

This place is horrendously slow. Just sat in a stall for about 15 minutes after ordering a large tea and a small mozzarella stick. I'm normally pretty patient, but I even had to hit the button again to see if my food was ever going to come out. I was told it would be right out and then had to wait another five minutes. Meanwhile the car next to me that arrived AFTER me got their food BEFORE me. They weren't even busy at all. Pretty disappointing. Edit: just bit into a cheese stick and it's effing cold. read more

Let me say that I have had poor service here in the past but I had my grandkids with me and they wanted sonic. Ordering was the easy part. Getting what you ordered apparently was not. This is not a new job description due to covid so that argument is null and void. This is what this restaurant does on a normal day. When the order arrived, my granddaughters drink was laying down in the carrier. No worries. We righted and used napkins to fix the problem. No harm no foul. We ordered everything with french fries. My grandson got tater tots. No worries. A quick press of the red button and voila. French fries. A few minutes later he takes a drink. Weird face. He has a coke but ordered a cherry slush with nerds. Another push of the red button. The waitress appears with a teeny cup of cherry slushie. I protest. He ordered an adult meal and our coke was a medium. She says "the manager did it. I will fix it. ". She comes back again with my receipt( a copy of which I was never given) indicating a childs meal this a childs slushie. However, the child in my car had her meal and all was well. My grandson ordered an adult meal. At this point, the waitress takes my coke and the little slush and disappears. Seriously?!?!? Moments later she returns with the proper drink. Can I have a straw because you TOOK my others. She hands me the straw. Honestly I am not writing a negative report because of the errors but rather the attitude and unwillingness to correct it. The manager should be ashamed. She should have comped something but at the very least came to the car. That is my opinion at least. In these days customer service is the only thing that sets you apart. read more

If I could give this place no stars I would. Every time I have ordered food they have gotten the order wrong. Somethings gotta give.

I ordered cinnamon toast sticks and coffee when asked if I wanted cream and sugar I said three creams four sugars I have no maple syrup dip and one sweet and low what are these people smoking? read more

I like the renovation but the fried ...well anything tastes like it is old oil. The burgers are good and the shakes and ice cream is great, just, maybe change the oil more often? The service is ok but SLLLLOOOOWWW. Dunno if that's the kitchen or the wait staff but don't zip in for a quick anything. It just doesn't happen. read more

No Bueno. I can't tell you the last time I went to a Sonic and they were fast there's two of us here at 7 o'clock on a Monday night. So slow, so so slow. And just to be clear I ordered for small shakes. Watching these guys run around inside trying to figure out how to make a shake using their machine is amusing, but it still doesn't change my one star rating. Good shakes poor service. read more

Yo the drive thru is freaking slow!!! A turtle walked by my truck and told me to move the f@ck out the way, I was literally sitting behind 3 Cars for about 38 minutes. People moving slower than molasses here!!! read more

This shit sucks, will not come back to this sonic again. Didn't realize till we got home that our order was wrong and cold. Wasn't even freshly made, fuck y'all! read more

Sloooooow service in the drive-thru. And the order-taker did not read my order back. Grilled chicken sandwich, ugh. Put lettuce on my sandwiches even though I had requested "no lettuce." And it wasn't leaf lettuce as pictured - it was nasty shredded iceberg that you can never completely remove. Chicken tasted more steamed or nuked than grilled. Bread a joke - tastless and floppy. And the sandwich was a *lot* smaller than the photo made it appear. I'm looking at the photo online now. Doesn't even look like the same sandwich. Ugh. Tots OK, but tasted a little chemically. Mozzarella sticks the best part. But they hardly make a meal...... read more

Waited 40 minutes for 6 shakes and is still currently waiting on 2 that were dropped. They are all melted and messy with ice cream falling down the sides. read more

Sonic Drive-In - Burgers Near Me - Rosenberg, Texas

Ordered food at the drive today waited and waited for 20 mins. Finally got my order. When I got home all the food was stale. The fries tasted as if the fried them this morning, hamburger was completely wrong asked for no mustard what did I get...a shitload of mustard and the the hotdog was just sad. It was so bad my dog wouldn't even eat it. so over this sonic. read more

Sonic Drive-In - Stale af fries - Burgers Near Me - Rosenberg, Texas

This place needs help. Service is slow and they get orders wrong. Go to the one in.....most are slow around here. If you want sonic in Fort Bend, that's just how it goes. read more

Horrible service took forever to get my order through keep messing it up then I get home food was cold and I'm missing stuff and to top it off I tried calling them and no one is answering the phone read more

I have given this sonic more then one chance and it disappoints me every time the first time i went there it was a woman working the cash register and also making drinks she takes my money and proceeds to make my banana shake she peels the banana with the same gloves she was wearing to deal with money and the broomstick the second time I went there was a man and I ordered another milkshake and I saw him wipe my cup with the same towel he wiped The countertops with it is very unhygienic and I will never go back again and I can never trust another sonic because seeing that just makes me think of all the other things we are missing and that is going on with our food before it gets to us read more

Horrible horrible horrible! I waited for over 5 minutes for them to eventually come onto the intercom to tell me their system was down and to go somewhere else unless I wanted to wait 15 minutes to order. The lady was very rude, I always have horrible service and mediocre food when I go to this location read more

Picked up a Route 44 Lemonberry slush with no hassles at the drive thru during their happy hour special hours...delicious for $1.18. Yeah

This is THE WORST sonic I've ever been to. I've been here multiple times and 9 times out of 10, I'm disappointed. Staff doesn't work, manager doesn't care, extremely long wait times, old food, missing food from order, and it's super dirty on the inside. Its terrible. I usually love sonic, but I'm not going back to this place. read more

Sadly the new management didn't help. Service is super slow. Need more people working.

They don't deserve one star! Go to another Sonic. You will waste a lot of time at this place. I spent a total of 45 minutes at this place full of kids acting like its social hour and not a job! I ordered two drinks and two desserts. I spent 20 minutes watching these young men hit on the girl that was making all of the desserts. I did not see one of them working, cooking, or preparing food. I asked what was going on and the young man responded that no one knew how to make a sundae. I guess that means they don't know how to read, follow directions, look at a picture, or problem solve. I'm worried for the workers in this Sonic. Oh, and before I forget, to the young men at this establishment some people know how to read lips....yeah.... read more

I don't even think that they deserve a one star!! Stay away! they will take your order wrong or make it wrong.. The worst customer service ever!! read more