The food was great -- fries are always better when super Hot and these were. My chicken sandwich was the grilled deluxe. It had bacon and lettuce and tomato -- yum. The service inside was fast. I think we walked right up to the counter and had someone helping us within 30 seconds. Outside the drive thru lane was crazy!!! And parking was spotty. There were lots of kids screaming and having fun in the playhouse. It was a relaxed atmosphere. read more

Chick-fil-A - Exterior - Fast Food Near Me - Rosenberg, Texas

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No greeting no my pleasure today from any staff . All sour faces all business. No holiday cheer was spread today. Food was as always - decent. read more

Chick-fil-A - Fast Food Near Me - Rosenberg, Texas

I was getting ready to fix oatmeal for breakfast when my friend sent a free breakfast at Chick-fil-A. Stunned, I asked who gets it. She said "You!" I had already showered and dressed so all I had to do was go. When I came in, I asked for the free breakfast. YES, the sandwich was free!!!! I love their sandwich and milk shakes. This was the first time I've had their chicken biscuit. It was really good. Ten stars! read more

Chick-fil-A - Fast Food Near Me - Rosenberg, Texas

Well, today was a huge disappointment for me. I shop at Chick-fil-A because of the service and they're willingness to make customers happy. This store is not designed to make customers happy the owner cares about just himself and nobody else. Apparently I was seven minutes early for lunch and asked for the lunch portion of Chick-fil-A and the guy said nope can't do it. Our owner won't let us. He doesn't do what the corporate stores do. I would not eat at the store as long as this guy owns the store. read more

This chick fil a seems to have gone downhill since the unfortunate death of the previous owner Quartus Graves. The lines have always been ridiculous, but now it seems the impossible has happened... the wait time and lines are worse. The expansion of the drive thru doesn't help at all, instead of adding the second lane they should have added a mobile pickup lane like the chick fil a on hwy 6 in sugar land. I have been in line while workers walk passed me to give other vehicles their food, which is pointless when they are stuck in line behind someone else waiting for their food. I can't speak on the service for dine in because I rarely dine in but I hope it's a better experience compared to the drive thru read more

Even after recent renovations, this place is still poorly managed. There is no sense of urgency. You have to put people in the right place to meet a demand of customers. 1 person working a register with 10-12 people in line during morning peak hours is unacceptable. This continues to be a trend at this location. I will drive an extra 10 min to Sugarland before I ever stop here. I am all for hiring young respectful kids to say "my pleasure" but you must get them to understand to work efficient and effectively. read more

They were friendly and provided fast service for a Chick-fil-A. Hope people will give them a try.

Not impressed. I bought a combo ( I was going to buy the wrap and fries by itself, the guy convinced me to just get the combo even though I don't drink soda) so I said sure I guess, I'll take a bottle of water instead of the soda. I get to the front, they're trying to give me tap water in a paper cup, I said hey I was told I could get a bottle of water. The manager told me "it's gonna cost you extra". I'm obviously confused because I'm paying extra already for the combo and I don't even want a soft drink. I told him I don't have cup holders and I don't want tap water but he insisted I pay the extra for the bottled water. I said nvm and just took my food and left, still paying for the whole combo. That's messed up and not good customer service. Won't be back to this location read more

BE WARNED many times I had to go back because the order is WRONG on the ticket even tough the kid confirms it or the runners don't put all the basic items that come with the order. I got a salad with wilted lettuce and very little chicken seems there is no quality control anymore at this location so before you drive off look in the bag or you'll regret it later. And now they started saying God Bless you as they give the order. All I need is the correct order. The inside tables are always taken by the crew on their breaks just go look no space. Do Better Chkfl read more

Every time I come to this location, my order is wrong. Going forward I will just drive a little further to a different location. It's so disappointing. read more

Giving one star bc i can't give zero. Customer service sucked. Alex took my order in Drive thru and was slow, not attentive, they had about 8 people outside and no one wanted to take orders including a team lead. They didn't repeat my long order and were not paying very much attention. Our fries were barely full and i was missing sauces. Will be going to another cfa in the future. read more

Chick-fil-A - Fast Food Near Me - Rosenberg, Texas

Horrible experience, terrible customer service. They gave me the wrong order and then told me that the only way they can refund is if I have to bring it back and I was at my house 15 minute down the road. They told me they can get me a new order if I bring back all of the items. They want to take your gas money and waste your time. Do not let Chick-fil-A take advantage of you. Do not go to this location. Horrible policies in place. They're here to take your money and waste your time. Don't go here ever. read more

More like Sick Fil A because it makes me sick. Family down here swears by it. But damn. So bad. Service here is as bad as the food. Soggy fries. Iffy service. Some really rude managers. Low as hell star rating. read more

Chick-fil-A - Crazy chick - Fast Food Near Me - Rosenberg, Texas

Usually I enjoy this place, but today was not a good day. It was very busy, and most of the time that I saw there was only one cashier taking orders. For the first time I could not finish my food. The waffle fries were soft, not hot, and flavorless. The sandwich was odd tasting. I first thought the chicken was overdone--it was darker than usual, not as juicy as usual, and the flavor was off. Later I wondered if I was accidentally given the spicy chicken. I don't know why I didn't take it back--I guess because it was busy and I was hungry. The really nice lady who usually comes by and checks on customers was not there. I got concerned afterwards, thinking please don't let me get food poisoning. I didn't, but there were some unpleasant after effects--not a happy tummy. read more

If I could give this place 0 stars, I would give it 0 stars. Service: only highschool kids are running this place. They're falling and tripping around, throwing paper balls at the trash can like it's basketball. Throwing water at each other, where is the manager! Is he just one of the immature staff in this place? Instead of taking our order, they were laughing at the kid who just fell behind the counter to get attention from everyone else. Food: they gave me the wrong order and it seems I wasn't the only one. We overheard multiple people asking about their order. Guess their specialty is no longer the chicken, but instead getting the order wrong. Ambiance: wet floors, dirty bathrooms, overfilled trash cans. The vibes are here for sure. Staff yelling at each other saying, "don't take more orders!" I'm a huge people person and love to socialize and respect our food service workers, but this is just absolutely ridiculous. read more

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This location of this restaurant is simply slow the person taking minutes and had someone help him to take most of the orders in the drive through it took us 35 minutes to get three milkshakes and almost 4 cars got there food and drinks be for us the guy taking our order is simply untrained read more

Service was bad, terrible and rushed, they didn't acknowledge me when i had a problem. Manager took my phone right out of my hands when i showed him my online order that i paid for, literally just grabbed my phone and went to the screen to check the receipt and said it wasn't processed on there end and he couldn't do anything to help me not even try to take my order again. I went through the drive thru to order even after everything that happened and when i ordered the cob salad i asked for two eggs and paid for it! Just to find out they didn't even add not one egg that i paid for in my salad! Never coming here again. read more

I go at least twice a week for the Southwest salad and tea. Today it was totally different, the lettuce was wilted and not the same fresh greens as usual. The chicken was not as good. I hope they are not cutting back and skimping on the quality. Please don't change or I won't be back! read more

This might be the SLOWEST Chick Fil A in the planet. I placed a mobile order and it took 17 min to get my order. Once you are in the drive thru line, there is no way out. In addition, the parking lot is dangerous and difficult to navigate. Never again. read more

Dakota manager Tonye employee They really need to rethink their management here. I am actually shocked and appalled that this was a chick-fil-a. I don't think I really remember getting bad service from chick-fil-a. The food wasn't even hot or tasty like it usually is. I see why there reviews are the way they are and if they want to stay in business, they really need to sit down and revisit their strategy and customer experience read more

Seems like something is wrong with my order every time I come here. The fries have always been cold/lukewarm. I'd recommend going to the Greatwood location instead. A month ago, I waited for 10 minutes in curbside pickup and eventually walked in. Apparently the guy who was supposed to bring it out forgot about it and it was sitting on the counter. They said they'd bring it right out. He brought it out to the car. I noticed they forgot to give straws and sauces and he went back inside to grab them. I followed him in as I noticed that the fries were cold from sitting on the counter so long. He was just chatting away, no rush or anything. Today, I get cold fries again and also my order was wrong. I call in, thinking I'd just let them know - but nobody picks up... I've been many more times than this, but the gist is prepare for cold fries and remember to check your order. Or better yet, go to Greatwood - they are great & the fries are always piping hot. Chicken strips & nuggets - I can stand lukewarm, but warm fries are just disappointing. read more

Service at this location is going so far downhill. Not sure what has changed but there has been a steady decline over the last 6 months.

Bad, I had the worst worker Zay, he was so rude, got frustrated and huffed when I asked to scan for points and kept rudely asking "what else?" Before I was done speaking. It was over all the worst experience I've had at this location, usually the food here is sub par compared to the other nearest location and they forgot my ice cream cones read more

Been going here for years not sure what has happened here, but all of a sudden the food and the service has went downhill maybe new management. read more

Stop here prior to going to work, because I trust chick fill a to have my order RAPIDITY & ACCURATELY. Because I was super pressed for time. I order from the app. Since there was a line drive thru and inside. And seem to be NO ONE at the registers. Once someone arrived, I asked would my order be priority if ordered from the app. They responded as if they were unsure, (then I asked differently, but the same question.) They responded with, "WELL YOU'LL BE JUMPING THE LINE IN FRONT OF ALL OTHERS, YES" I placed my app order, and always note 3X WELLDONE. Plus told them verbally. They come back incorrect. I notice while I'm in my car pulled out the parking... go back, explained AGAIN. Manager wanted to have a piss contest... yet I was the one who paid for INCORRECT ORDER, AND INCONVENIENCE OF MY TIME AND GAS. ONLY SO SHE CAN CORRECT MY ORDER, AND THROW AWAY FOOD THAT WAS INCORRECT. Throwing away food REALLY grinds my gears. Always been a sore for me. Maybe cause I work with children who are less fortunate at inner city schools. I had to wait LONGER than the given time this manager gave to collect my correct order... with the side of attitude. Needless to say I wont return here no time soon. read more

First time at this location. I'm a Chick-fil-A major fan typically. This location today didn't hit the mark of attention to detail that other Chick-fil-A's typically hit. It wasn't one thing. If it had been, I wouldn't have minded. But it was three strikes today in one visit. Nothing horrific I must say. But just not paying attention I think. We ordered from the table for dine in. Put our table number into the app. They brought our food. No problems. Then we ordered some more food in the exact same manner then waited and waited. Finally went up to the counter only to find out that our food had been at the counter for a long time getting cold. And our table number was literally typed on the sticker on the bag so they knew where we were. I had asked for no apples in my fruit. Got apples. Asked for Chick-fil-A sauce. Got no sauce. Like I said. One of these would be a non issue. And luckily non of these were major issues. Just sharing my experience hopefully to help improve it for others. The food was typical excellent quality and tasty! The people were kind and friendly as usual. The place was clean and the atmosphere was pleasant. read more

Chick-fil-A - ows a cup with a paw print on it - Fast Food Near Me - Rosenberg, Texas

I didn't even order anything but the service was indescribable. Wade's food came out before Drew even ordered. The man even offered me free fries loved it read more

The consistency of this location getting my order wrong should be in the Guiness Book of World Records. They are always polite and friendly, but I don't know what the constant disconnect is from me placing my order, to it going to the kitchen and coming out, but it is beyond annoying! Most times I just deal with it and move on because I don't have time to leave work and come back up there every time they mess up my order. But today was different, I had time. Went back to the restaurant to have it rectified, and they literally made it wrong two more times....HOWWWWW??? I wasn't even offered a refund until whomever I assume was the manager asked me for my card the third time it was made incorrectly, and this was the only person that apologized for the inconvenience. I have never had this much of an issue at any other Chick-fil-A. With that in mind, this is my absolute last time coming to this location! read more

Disappointed in this locations quality of service. They puts more condiments in the fries container than actual fries.

Places Plates&Pillows My wife on the way home picked up some lunch for us today. She got was once my favorite item from Chick-fil-A a chicken wrap, with fresh fruit. This wrap was not like it use to be. It wasn't wrapped right and the insides were falling out. It didn't have the shredded lettuce with the carrot strips and chicken. It was mostly leaf lettuce with hardly any carrots and very little chicken. Not very appealing, not tasty at all. The fruit bowl had all the good fruit on the very top, mandarin oranges, blueberries, strawberries, with all the apples on the bottom. Just need to mix it up. For my wife and myself we won't get the wraps again. Very disappointing! But still like the rest, at least for now! So if your at a Chick-fil-A stay way from the wraps or try them at your own risk!!!!!!!! read more

This is such a small portion amount for the money I paid. This looks like someone ate it before I did. There was no ketchup or salsa in the bag. No fork either. I'm really inconvenienced and disappointed bc I passed 4 Chick-fil-A's up to come to this one. read more

Chick-fil-A - This is such a small portion amount for the money I paid. This looks like someone ate it before I did. - Fast Food Near Me - Rosenberg, Texas

I've NEVER written a negative review for Chick-fil-A and that speaks volumes. The customer service here is so inconsistent, which sucks for the great workers here. What I will say is consistent is the bitter lemonade slushy loaded with pulp that I've been served the last 3 time, no matter the time of the day. It may be the high standards I hold Chick-fil-A at but this just doesn't have the customer service I'm used to. I had a drive thru employee drop a cup holder full of drinks into my car and although she was apologetic to my wife the only thing I was offered were coupons. My wife has went to the store twice in hopes of speaking with a manager only to be told they weren't available. I even called and left a message but was never contacted back it's since been weeks. I'm very disappointed with the customer service I have gotten over the last week and not to happy at all about the mountain of pulp I've had no luck cleaning out of my car so now I'm just stuck with pulp all over my seats and door until I find the time to pay for a detail. read more

Chick-fil-A - Fast Food Near Me - Rosenberg, Texas

Do not come to this Chick Fil A. It takes FOREVER to get your food! This location needs to take a page out of Stafford's location to speed up the process. As busy as this place is why do you not have multiple people helping in the drive thru? They do this at the other locations. read more

Unsure what happened to I always thought the expectation is for this company's leadership to have an amazing interaction and that's why it's so hard to get a franchise. Unfortunately this is not the situation with this Chick-fil-A rude people especially through mobile ordering leadership team needs to work on it. read more

The food is fine but we sat in a corner and they were too hospitable Made for the average middle age worker but not a group of teens that dont know how to talk to people read more

The staff here is really nice but incredibly young and a little unfocused. I went through the drive thru and ordered three salads and a 1/2 cut sweet tea. It took them an extremely long time to get me my food and while I was waiting I saw them try and give an order to the wrong person, give out the wrong drink AND also try and give my order to the wrong person. Not to mention to sweet tea was unsweet and not 1/2 cut. It seemed a little hectic and very unorganized. Not the typical from a Chick-fil-A. Hope they can get it together. read more

This one really went down hill as service and food quality wise.........but tonight boy was I blown away. From the order taking process during rush hour to the delivery. They where even able to deliver the boys some pup cups. Fantastic turn around. read more

All the reviews below 4 stars on this site are full of nonsense! Food was great, service was quick and hospitality was amazing! People are only complaining because the people working here are young, these were the nicest teenagers ive met! It seems people only get yelp to be picky and leave bad and distasteful reviews that amount to nothing. 10/10 service and hospitality, would come again. read more

Worst service ever! They forgot to give drinks and items that I ordered. In fact, they even put foods that I specifically requested not to put in, such as chicken in my no-meat salad. Unfortunately, this is the 3rd time that it happened in a row. read more

They need to do better with scheduling employees here. There is always a long wait unnecessarily. There is no sense of urgency. I think this location needs some guidance from other stores that can assist them with efficiency. EVERYTIME I go to this location, it is always an issue! Food is never ready after mobile orders. Sitting in drive through over 13 minutes! Managers need to discuss customer service. If it was splendid, maybe it wouldn't be so bad...but it is not. There is much needed improvement. This includes mobile orders too! Must improve to continue getting my money. read more