I love Chipotle! I am normally very happy with this location. I've ordered in store, pick up and delivery on numerous occasions. I am giving them a 3 in the hopes that someone from the location reads this! The last two times we ordered delivery, it's been within a month, the orders were placed through the app and when they arrived they were not labeled. We normally get 2 bowls and 3 burritos. Bowls are easy to open and tell who's who's but the burritos are not and we have to unwrap, cut or poke a hole in them to see which one is which. All the info is on our order, each item has a persons name - like we are supposed to do it. So please, please write our names on the items. I know it can be done. I've seen it before. Please! read more

Lately it just seems they can't properly wrap the burritos and it gets super messy and everywhere and most of the time they don't give napkins with the orders through Uber Eats.. Today with my Uber Order I placed I didn't get any napkins and I could've definitely used some. This is definitely not the first occurrence of that. And no, I don't have a lot of stuff inside the burrito that I add to it so no it's not that...food is good though. read more

Chipotle Mexican Grill - Fast Food Near Me - Rosenberg, Texas

The rice is always hard and crunchy here, they never cook it right and they skimp on the meat to a ridiculous degree. Even if paying for extra meat will get what looks like less then a spoon full. They will also absolutely drown your bowl in the sour cream. This store is an absolute mess and feel like no one has been properly trained. read more

I found plastic in my salad bowl and a fake eyelash extension! Not OK!!! Do not do a mobile order! read more

See all

They are so greedy and unprofessional. They all seem so blank minded. The girl was super slow and didn't even ask about my drink. Another girl had to tell her I was still at window. My food was supposed to be done by 3:20. I didn't leave till about 3:40. This chipotle needs new people and new managers. They always suck. The one in Fulshear is way better. The one in Lubbock Texas is way better. Rosenberg always know how to mess up things. read more

Chipotle Mexican Grill - Fast Food Near Me - Rosenberg, Texas

I ordered 3 items from This store today and got a cheese quesadilla for kids that you see in the photo. Only all I got was a folded up tortilla with about as much cheese as you can fit in a half ounce ramekin container as you can see. Ridiculous that they even charged me fo read more

Chipotle Mexican Grill - "Cheese" quesadillas - Fast Food Near Me - Rosenberg, Texas

Ordered chicken burrito. It had six pieces of chicken of which 2 were gristle. Services was ok. Chips were stale. Last time I had Chipotle was out of state. It was very good. Will wait for my next trip to try out of town again. read more

This location use to be great and now it's really hit or miss...often times missing. For instance, tonight.... missing a significant component of my child's kids meal...the rice. Then the guacamole has absolutely no flavor. Last time I came the tortillas for the kids meal were so hard, my child didn't get to actually eat them. They miss clear instructions, such as light rice and light beans....instead almost doubling it. It's frustrating at best because I use to really enjoy this location. They no longer take pride in the food. read more

I arrive and the woman behind the glass serves the first person in front of me then stares me in the eyes and leaves to make a takeout order, after she finishes the takeout order she proceeds to still leave me standing for over 5 minutes and then proceeds to talk to her coworkers, this is terrible service and i'm never coming back. read more

Clean the counters. Not very friendly. Food droppings all over the counter. There needs to be training on how to be courteous to customers. read more

Chipotle Mexican Grill - They need to clean the counter. This is pure laziness or they just don't care. - Fast Food Near Me - Rosenberg, Texas

Should be renamed Skip-otle, because it's one location you should skip, even if you love this chain. It just doesn't get it done, by any stretch of the imagination. Always tastes old, portion sizes aren't huge, often even less friendly than the one in Sugar Land which I don't like. read more

Chipotle Mexican Grill - Chipoutweigh - Fast Food Near Me - Rosenberg, Texas

Food is usually good there but I was a bit upset my last visit. Got there around 945pm and keep in mind restaurant closes at 11pm. Staff had chairs up on tables as if they are about to close. It was not welcoming at all. I ended up not buying dinner there for 2 reasons, not feeling inviting with chairs on tables and store not having items I needed for our bowls. When I asked if they were going to make more and the worker just shugged as to oh well. Idk when I will be visiting there again. I hope by writing this review would make a difference, but we'll see. read more

I would have taken more photos but I didn't want to be obvious! My husband and I wanted to sit and eat but every available table was disgusting! The top of the tables were all covered in food and the floor under each table was also covered in food. Like no one had swept or mopped in days! While we waited in line I noticed several flies in the store, a used bandaid by the counter, and that the tall guy making the bowls and burritos was not wiping down his work station. Just letting food and crumbs build up on the table. My husband wanted a burrito but he said there was so much food on the counter he didn't want his burrito wrapped on top of it so he just switched to a bowl. Then when the tall guy ask what meat I wanted I said chicken and he went back to grab new chicken and instead of switching out the tubs he poured fresh chicken on top of old chicken that had been sitting out! The drink machine was full of ice and had straw wrappers thrown all over the floor. We will definitely not be coming back because that place is really gross!!! read more

See all

They charged me incorrectly. I ordered 2 chicken bowls and they charged me for 1 steak 1 chicken bowl

Food is amazing and good portions also, very clean & nice employees! I will come back

i just want to start by saying that i hate to leave bad reviews. but this chipotle continuously delivers bad service!!! every single time i walk in the doors, i find myself scratching my head and asking myself why i just put myself through the torture of ordering food here. they have so many employees behind the counter that it should be considered a crime against humanity how slow the line moves. the authorities need to get involved fr. there was a long line when i got there and a long line behind me when i was 2nd up to order, and the young lady taking our orders made all of us wait for the person in front of me's chicken to be cooked and cut, instead of pulling her to the side and moving the line along.... no wonder the line is always so damn long here. giving two stars only because i genuinely love the food. read more

I asked for cauliflower rice and they gave me old rice. Then I asked for a little salsa and they dumped a ton of it on there. Smh I cant even eat it cause it's too spicy read more

Chipotle Mexican Grill - Tofu veggie - Fast Food Near Me - Rosenberg, Texas

It's been awhile since I have been to a Chipotle and thought we give it a try since they had the 'BOGO Friends' deal and sad to say that the food quality has gone way down. We were getting food to go. Started out waiting because they were out of white rice. The gentleman doing the serving seemed very impatient as a young man behind the counter was working on getting the rice ready. The server guy went up to the young guy working on rice and must had said something to him when he grabbed the rice from him and I don't think it was something nice. That shouldn't have happened. The rest of the experience was rushed, rushed, rushed... As you can see what my tortilla was not wrapped completely and set on counter. Rice ended up being undercooked and chicken was not the greatest either. Guacamole was not as good as it used to be and queso was no bueno. They seemed fully staffed and feel like they should have been more prepared knowing that they were probably going to be busier than usual. Their phone recording also says that their dining room is not opened.‍ read more

See all

Umm... they have roaches. like legitimate roaches on the counters. I am flabbergasted at how unbothered the cashier was by the presence of a roach. I wouldn't recommend eating at this location. Cause ain't no telling what's in the food. read more

Definitely recommend another chipotle. I ordered online and picked it up through the drive thru. Fast service but missed my lettuce. read more

Chipotle Mexican Grill - Fast Food Near Me - Rosenberg, Texas

See all

Pretty disappointed, but I should've expected my experience given the reviews. Both of the women at the counter were moderately stand-off ish. I asked before checking out if the kids meal included chips because the other woman didn't include them. She said yes then I paid. Got home and there's no chips in the bag and there's no cheese on the beans... more so annoyed I paid for something that I didn't get even after I asked for it. read more

TIME TO SHUT THESE DOORS PERMANENTLY! I've tried many times over and over to give this place another chance and they fail every time. Who in the world wants to order a bowl and have undercooked rice. There is no way you should be crunching on white rice. This place is sad and needs to be closed down or a change of management. Never going back and I have informed my kids to stay away! read more

The chipotlane is always so slow. Every time I get the notification on my app that my order is ready I always get to the drive thru and end up still having to wait. This time was especially frustrating because I had to go back to work and was held back by 25+ minutes of waiting in the chipotlane for my order. It was even more disheartening because folks who went in the restaurant got in and got out faster than the cars and myself who has been waiting for a long time already in the chipotlane. On top of that they forgot the guac on my salad and the honey vinaigrette that I had paid for. Very frustrating, and this has been voiced to their corporate already, but of course no one cares. read more

The chipotle at 24004 southwest freeway, Rosenberg TX is the worst. I will never go there again. I went in the middle of the day last week and was told they didn't have hard shell. Today I went when they first opened (10:45 am) and was told they didn't have hard shell tacos again. Not to mention that am they consistently mess up my order. This has to be one of the worst locations. I will never go there again. read more

Came here for lunch with my friend and while we ate we were amazed at how clean everything was and how well the team behind the counter worked together. Everyone was doing their tasks and cleaning and they went along. The manager was out with them chopping up fresh ingredients and all the staff had gloves on and were washing their hands constantly! I was truly amazed at the cleanliness & dedication to excellent these employees displayed! read more

Worst location ever !!! 24004 southwest fwy Rosenberg tx 77471 It's always a problem or an issue when I go there. Staff and MANAGER super rude. Don't even acknowledge you waiting in line because Drive thru is more important than a very long line. They decide to not get more dressing at 7 pm Because "they are about to close" even though they close at 10 pm. I've never had a more horrible experience at any other chipotle than here. Better off going to the other close to Hwy 99. Always nice, fast and effective. read more

Ordered a mobile order, completely forgot my rice. Drive thru takes forever. Seems understaffed. Just drive to another location-it'll be worth it. read more

This place needs to work on their customer service. Look at all the reviews and I would definitely not recommend. There are so many options in the area for them to provide no service at all. If they start losing customers then maybe they will do something but until then we as customers will continue to get crappie service. read more

The food is usually ok. Usually peaceful and clean inside.Drive-thru pick up takes forever.3 different occasions where the app says my order is ready but I get there to pick it up and they say they just received the order. Never had an apology they just as me to drive back around and it should be ready which would often take another 20 minutes in you don't go inside. read more

i visited a few days ago had poor , a member reached out. they were supposed to help me & give me a bogo , i never recieved the promo & they stopped replying read more

Chipotle Mexican Grill - letting me know they were fixing the problem best they could. never got fixed. - Fast Food Near Me - Rosenberg, Texas

The worst chipotle I've ever been to ever. And I love chipotle,except for Rosenberg location..just keep driving north towards Sugarland exit on hwy 99 turn left 99 in the shopping centers on the right,, you will thank me later read more

I went to the Rosenberg Chipotle last night at about 10 pm. I walked in and the young guy at the counter was furiously making all these drive thru orders. He acknowledged me and said I'll be right with you. No problem I said. Ten minutes later after the other workers are continuing to have him do all the call in and drive thru orders, I'm still standing there. The cashier did nothing to help ease his load and I was the only one in line, so she wasn't helping anyone else. The in house manager I guess kept piling more tickets on him and then says, now I've got to go clean this lobby area. It was not in immediate need of a clean. He could've made my one little bowl order and then been on his way. I stood there and didn't say anything because it was not the guy's fault he was doing ALL the work. I finally just turned around and walked out. This has turned into the worst Chipotle in Fort Bend. I drove all the way back to the one on 99 at 59 just for service. In and out in 3 minutes. If y'all can't manage a Chipotlane and regular customers, don't have one. read more

This location disappoints time after time. EVERY single time I order from the app it is NEVER correct. It's not like this location is overwhelmingly busy that they're rushed to complete your order therefore I don't understand why they can't take the additional 2 seconds to verify that an order is fulfilled properly. read more

Service here is trash. I walked in with one person ahead of me and took half an hr to get addressed. As they have took forever with the guy ahead of me only with one bowl. Then after the half hr im told to hold up for another 10min. While 10+ people are in line behind me now. And only drive through is being addressed. In store service is absolutely horrible, no reason with 1 person ahead of me and my 1 order of a burrito that has 3 things in it to take almost an hour to get to checkout then have the cashier walk off for another 10 minutes. In all totaling an hr from walk in to walking out the doors. read more

Went in about 45 minutes before they closed and was told they were out of cheese and salsa but they were making to go orders with those ingredients. Also the employee put a teaspoon of black beans and was scraping the bowl to get more but there was an entire container behind him that he was using for other orders. I understand that they were closing soon, but chipotle is made to order in front of you so I think doing things halfway is bad customer service. Take your time, do what's right by your customers and take the extra five minutes to make sure you do things right. You're paid for your time you're there. Left and decided to go elsewhere because there was no empathy at all. read more

I have been to Chipotle no less than 4 times a week for the past several months and spent $50 to $70 a visit. I arrive tonight at 9:15 order 5 quesadillas a bowl and a burrito. The whole restaurant is being actively cleaned as if closed already.. no big deal. But what is a big deal is when they claim "we are out of guacamole & sourcream" which is code for "we don't want to open more". Fast forward to checking out... went to fill my drinks... there's no where to throw trash because now at 9:30 they are acting closed.. I go to use the restroom before I exit because I obviously wasn't welcome to eat here. Both bathrooms are barricaded... no one actively cleaning. Just employees being lazy and trying to leave early... I'm really glad I didn't have one of my kids with me because this was absolutely ridiculous. We will drive further to the other locations because these are expensive trips to be treated like garbage. No one working cared about any of the absolutely wrong service related issues. read more

This here! I mean the service is terrible! Out of chicken 8-12min wait, beef they had to scrape off the sides, no thank you! The person checking us out was in left field and not eager to help anyone trying to work. Drive to sugarland for a better Chipotle...! read more

Skip this location. Go to sugarland one. All young kids working here, disrespectful and lazy. Wait times are insane for no reason. Food is always old. Save ur gas and high expectations read more

By far they've worst customer at all the location. It is an act of congress to get them to give you more rice that your paying for. The portions don't compare to the price. read more

I made a pickup order for a burrito with extra polo asado when I arrived to location for my pickup I realized that they served me a bowl instead of burrito. A Burrito cost more than a bowl so I was paying but received less than what I paid for. Unacceptable service. read more