very disappointed. I've been hearing great things about the chicken salad. ordered the bowl option. I ordered early in the morning for delivery at 11;30. I think they made the salad way before 11. it was all soggy. As for the chicken salad. it seemed to be pieces of chicken not like a mass of chicken with mayo and celery. Moving things around there was a huge pool of liquid in the bottom of the bowl (circled). it was all inedible. unfortunately I'm unable to get to the store to return it. ,four bites and it's in the trash read more

Jersey Mike's Subs - the pool of liquid in the bottom of my salad - Sandwiches Near Me - Richmond, Texas

When you visit this location and tell them to cook your meat well done they say OK and pull it off the grill even faster. I requested other items and they fixed my sandwich with no presentation. I asked for the manager and the guy with the glasses and tattoos (looks Chinese, Asian, or whatever his race is) said the manager was too busy to come talk to me right now. So it's safe to say I'll never visit this location again and I actually love every location except this one and I will also be passing the word around to my people in this area to not visit this location!! read more

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lol made to perfection I don't think I ever had a bad sandwich from THIS location . Everything was clean. My sandwich was made how I like it everything except red sauce lol ... service was good as usual . read more

Jersey Mike's Subs - Sandwiches Near Me - Richmond, Texas

This is my go to sandwich spot I always get it mikes way. today I tried the turkey sandwich on the Rosemary Parmesan bread. It was good by go to usually is the Italian sandwich I just wanted to give something else a try. Definitely sticking to what I am use to. The chocolate chip cookies were nice and soft. read more

Jersey Mike's Subs - Turkey sandwich with chocolate chip cookies - Sandwiches Near Me - Richmond, Texas

If your sandwich slips out of your hand and falls to the floor, that's a Mike Drop. The service here is good over in Richmond. One of the things that I like about Jersey Mike's is that they are similarly priced to Subway these days - maybe slightly more - but the products are probably three or four times better. Still not my favourite sandwich is in the world, but like my friend Terry always says, if you want a sandwich from a chain for a good price, it doesn't get much better than this. I'm hoping he'll try Potbelly soon because I'm obsessed with them too, but these guys are great. read more

Jersey Mike's Subs - I Mike just become a regular - Sandwiches Near Me - Richmond, Texas

I normally love Jersey Mike's Subs. Today was not one of those days. I ordered the steak and cheese with lettuce, tomatoes, raw and cooked onions, banana peppers and jalapeño. When i get home it just has mayo, raw onions, jalapeños, and banana peppers. The cooked peppers and onions that normally come on the sandwich weren't there and the additional veggies were not there. I wish they would make the steak and cheese on the main line because then I would have seen that they didn't put the requested items on my sandwich. Anyway, I get home and ready to eat my sandwich only to discover the sandwich isn't right. I call up to the store and they ask me If I want to drive back up there to get another sandwich....no I do not want to drive 12 minutes back up there and another 12 minutes back home. They didn't offer to make it good and that was my problem. I asked them to please get my order correct in the future. That experience makes me not want to go back. I am not sure if the staff was new or what...but please do better. read more

Manager was very rude and unprofessional didn't take accountability for making my order wrong and refused to give me his name. I'll never return read more

I will say I have been a decently consistent customer to this location now for the past few years and only once have I been disappointed in my sandwich(The bread was stale) ,but other than that, they have every single time delivered with good quality, friendliness and quick service. Love my jersey mikes! read more

I ordered 3 sandwiches, one of which was the # 66 (portobello cheesesteak). When pick up the order, I was advised they were out of portobellos (I pre-paid for extra too. Well , since they didn't have the mushrooms, they didn't even make the base cheesesteak that I already prepaid for. So, no only did they not make a similar sandwich, they didn't make any similar sandwich. So, I essentially paid for a non-existent sandwich with extra portobellos. They didn't even remove the cost of the sandwich! I paid for nothing! read more

I was so happy when this location got finished! Jersey Mike's is one of my favorite places to get a sub! It's so much better than Subway, to me. I'm not sure what it is but there's not a day of the week that a Jersey Mike's sub won't hit the spot. This location is located right off the toll, between the Whataburger and H‑E‑B. There's a lot being built in this area so a Jersey Mike's is a great addition. Every time I've been to this location, my experience has been great! Staff is attentive and greets me as soon as I walk in the door and my order is always made exactly the same no matter who is behind the counter. My go to is a Turkey and Provolone! Glad to have this location in the area. I'll be back! read more

Jersey Mike's Subs - Regular #7 Turkey and Provolone & Chips - Sandwiches Near Me - Richmond, Texas

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I like the sandwiches are made to order. And you can also grab a hot sandwich cooked just then. I love they make adjustments and they have gluten free bread as well. read more

Improperly staffed, unable to handle business that comes in. Sandwiches take forever, they are made incorrectly and service is horrible. Going to a sub shop and asking for 20 sandwiches when no one is in the restaurant should not be overwhelming to any restaurant. It is for these people. You can find better food elsewhere, I encourage you to do so. Tables in restaurant are dirty too. read more

I have to say that the customer service at this location was the best out of all locations! The whole staff that worked today 7/21 at 1:30pm need to be acknowledged. Very professional, personable, humble, nice and just a +5 star staff! Food was great as always. Location was clean! I'll drive further just to come to this location. Thanks for a great visit! read more

This is the newest Jersey Mike's location in our area, and my entire family was thrilled to see one open up near us. My older son and I had the opportunity to dine-in this evening. Service - I'd give them 10 stars for service alone. When we walked in, we were greeted promptly. There was a customer in front of me, and a staff member told me that they would be with me soon. They were patient as we decided what to order. Our food was brought to our table with a smile. When I asked about WiFi, the young man was so polite when he told me the WiFi access. The best part - I noticed that every time a customer entered, all 3 of the staff greeted them with an almost harmonious "hello". Atmosphere - this is a fast food place, but everything was very clean. From the bathroom to the tables, to the floors. Food - my son and I both ordered the original Philly cheesesteak. Both of our sandwiches came out hot, and mine remained hot til the last bite. They also offer Agave Vanilla Cream Soda as part of their fountain drink options, and it's delicious. Overall, kudos to Jersey Mike's manager/training department for doing such an excellent job of training their employees. The Whataburger next door could use some training from these guys! read more

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The owner is a man of his words. After a poor experience, he did everything he could to make it up. I've had a great experience each time. Big kahuna is my favorite read more

I must be hungry because I am writing this. I have eaten here before and I always order the exact same meal. Usually they get it correct. Sometimes the put cheese in when I tell them not too. (Personal problems with too much cheese in my diet). But they always fix it. When that happens. Today my issue was they don't answer the phone so I went in. (I get it. Busy). I walk in a couple of minutes later. Guess what not busy. They also tell me they aren't allowed to add turkey to the sandwich I always order. Not allowed. Seriously! These kids working today on 7/27 don't care and don't want to work How can I not get the same meal I always get ? Is it a policy change ? I apologize if I like to add turkey to a chicken bacon sandwich . It's really yummy. So if this is the new way. I'm not returning. ;(. read more

Slow time, after 1 pm Saturday. Obvious that there was new crew training as they seemed awfully unsure. The head "guy" jumped in twice to solve register issues. Poor guy probably being over worked. Crew unsure of details of how or what to build the sandwiches ordered. Had to point out ingredients that were missed, needed or required. The person ahead of me seemed resigned to accept what came. Had to also give specific direction on " Mikes way". Results are acceptable as I didn't want to be an A hole. Better OTJT before line work would have help here. My advice is to take a minute to watch their performance before you order. Maybe another place would be a better choice. read more

Went in week ago no lettuce. Come in today n got put on hold cuz online orders are crazy . Told me to wait 30 mins . No thanks! read more

The sandwiches have been good before, but today there was paper folded up inside of it! I'm praying it was from the packaging of the meat or cheese. I had a portobello mushroom cheese steak. Nonetheless, the employees should know to look out for this kind of thing. read more

Jersey Mike's Subs - Paper that was folded up in my cheese steak sandwich. - Sandwiches Near Me - Richmond, Texas

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Did an online order and had to return it because it was covered in oil so mush so that it was leaking out the bag they said it was because i order the veggie sandwich so of course the oils are going to slide off cheese. When they made the veggie sandwich again it had pieces of meat between the melted cheese. Terrible experience. read more

Jersey Mike's Subs - Meat - Sandwiches Near Me - Richmond, Texas

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I am officially a jersey Mike's fan!! The location opened up near my house approximately six months ago. I first tried it because I received a coupon in the mail. I also sampled a couple of different sandwiches for lunch. This place reminds me of what we call "grinders" back home in Connecticut- same style and taste!!! Yum The lobby is clean, service is very quick and the staff is always courteous. I just don't understand how the company justifies charging almost double the price of subway?? But ok, I get it... read more

I love the staff at my Jersey Mikes in Katy, I was unable to order through the app for my sub tray. I called and Maurice took care of it right away! Order was correct, on time and delicious!!! Thank you so much Maurice! read more

Fast service. Clean restaurant. I liked that they sliced the Turkey & provolone cheese when I ordered. The lettuce and tomatoes were fresh. Overall a solid sammy. read more

Probably the best damn hot sandwich I've ever had. The philly cheese steak was on point. My wife wasn't overly thrilled with the meatball sub but you live and learn. Would be great if they had more National brands of soda other than stubborn soda. Prices are bit steep. 24$ for 2 sandwiches 2 chips. 2 drinks. YIKES read more

Best sub shop around. Consistency is must and Jersey Mikes brings it. Favorite is the Club snub mikes way!

Picked up for my husband today and I guess they had a big sale going on and there was only three guys there and they were working their butts off. I got my sandwiches, didn't have to wait long and they even apologized. Great job guys, I am a customer from now on because of your work ethic read more

Food is great. Prices are a little higher than subway but worth it and the staff could be a little faster

Granted I Got there near closing, but when I walked in I was immediately told they ran out of bread. Hmmmmm....it def felt like a brush off. Maybe I wanted a salad. I mean if your hours are right there on the door, don't you think you should anticipate patrons will come in up until closing time. I have managed high end restaurants for a long time, it sucks when someone shows up close to closing, but I would NEVER let my kitchen start putting things away. They had already wrapped up everything. Shame on y'all. read more

This sandwich shop is the best sub-sandwich hands down. My favorite Jersey Mike's is on 4818 Waterview Town Center Drive, suite 300, Richmond, TX 77407. Not only are the sandwiches the bomb diggedy, but the manager and employees are awesome. My personal favorite is the number 13 the Original Italian with Rosemary and cheddar bread and a Mountain Dew from their soda fountain. Oh yeah you can't forget adding Mrs Vicki's BBQ baked chips to round of your lunch. read more

Best place in town to get a sub. Never had a bad experience here or any other Jersey mikes

I used to work at JM so I'm pretty harsh. This location is a sub above! Veggies always fresh, meat weights on point and the PERFECT amount of juice on the subs! Staff is friendly and quick. The big cookies are always a little under baked, just how I like them. I'm glad I live down the street so I can come back often! read more

Second time I've had an issue with this location. Its always dependent on who's working. Love eating the food but unfortunately, customer service is sometimes questionable. Ordered a giant chicken bacon ranch where the gentleman at the grill proceeds to make. Female employee who takes my order doesnt ask me what bread I want. I don't say anything because it isn't a deal breaker so I let them continue on. Next thing he does is he grabs a handful of lettuce and tomato and proceeds to bring it by the grill and makes my sandwich over there where I can barely see what hes doing. I ask the other employees why hes making my sandwich over there (which they don't answer) so now I'm yelling for him to stop because I need it cut a certain way and then he closes it up. I wanted onions on my sandwich but they never asked. When I confronted the employee who made my sandwich, he points to the menu and says this is what is on the sandwich and this is what you get. The other male employee tells me that, this is how they make this sandwich and his 1+ year experience as an employee of your company dictates that this is how they make this sandwich. Its equivalent to asking if the customer wants it Mike's way. Why ask if all you're offering is what's written on the menu above them?I get that some sandwiches aren't built that way but be more considerate. Yes, it was a hot sandwich but you had time to put the lettuce and tomato. Its bad enough that I was the only customer at that time and the other 2 employees had no answer. They did ask if i wanted the onions on the side. At that point I was annoyed and didnt want to bother having to deal with the people working at that time. This all could have been avoided if you just made the sandwich in front of me. Please train them to be more considerate with less attitude. If your company doesnt offer any of what I had issues with this time, write it on the menu or state it to the customer so they can understand what they're getting. It'll save alot of time and saliva. They also didnt ask if i was a member but what do I know. I guess they only ask when they feel like it. read more

Very hot very clean very fast. Even when ordered to go or Uber eats still hot when I get home. Staff very friendly and put anything you want on a sandwich read more

The team here is outstanding. I went into Jersey Mike's for the first time today at this location. They were so friendly and energetic, and made sure that I knew what set Jersey Mike's aside from the competitors. My very first Jersey Mike's sandwich (club sub) was so delicious. Your amazing team and super awesome subs will definitely keep me coming back. There is a "other sub place" right outside my neighborhood, but I am happy to drive the extra few miles to go to my new favorite sub place. Thank you so much to your team for making me feel so welcome and making the best club sub I've ever had. Looking forward to having more off the menu! read more

Perfect gourmet subs! Thumbs up for Myky, in Sugar Land, and Carolina at Sienna Plantation. Great service!

These guys are always on point, fast service per usual. & they load up the sandwiches well! Will continue to come back frequently!

My son was craving for Jersey Mike's subs so off I went to get him a giant sub. I see they use a large slicer to achieve their thinly sliced meat and cheeses. From my past experience, I didn't pay attention and I realized my Veggie sandwich included some tiny sliced meat from previous customer's order. This time, I asked the lady operating the slicer to please clean off the meat from the slicer before serving my sandwich and she did so kindly! I appreciated it! To the owner of this joint, (Mr Vic?) you have a wonderful, efficient and hardworking team. I checked in on Saturday@3:00pm (08aug). read more

Great sandwiches and great customer service. Couldn't be happier with them opening so close to our house.

Hands down, this is the best sandwich shop in the entire area! The staff is amazing and welcoming. Their service can not be beat! The quality of the sandwiches are superb. I come here at least once a week to grab a sandwich. From the philly cheese steak to the club supreme, their whole menu is deliciousI would highly recommend coming to this jersey mikes for a quick lunch or dinner for yourself and/or family! read more

I typically love Jersey Mike's, and I was excited to see one open right before I left Houston. However, this was not the experience I expected to have. The restaurant was conveniently located and the premises was very clean. The service was terrific, everyone was engaging and a pleasure to deal with. The sub I had, however, was not great. I asked for no "juice" but there was still juice in my sandwich. I was going to ask the manager, I believe his name was Jay, for some assistance. However, he was completely unapproachable. I was afraid I would be scolded for complaining about my sandwich so I decided not to bother. If I ever make a return, I hope there's a more approachable manager in store. read more