Have frequented this location often since it opened. This site has consistently declined in quality of food, attention to order and friendliness. Supposedly they offer free coffee or small drink to senior citizens. In reality, a senior family member requested the free coffee and the employee had a meltdown. This particular employee has a very bad attitude on a regular basis.Incident was reported to headquarters. read more

Why do I have to talk to 10 different people in the drive thru?? The person that takes your order The person that takes your payment The person that tells you to drive forward The person that tells you, your food will be done soon The person that ask what sauces you want The person that finally gives you your food It's too much and too crowded with employees. All for the service to not even be that fast. It says fast as it always was before they had all these employees. read more

It pains me to give Chick-fil-A only 3 stars... This Chick-fil-A has the absolute slowest service I have ever experienced. Also, their normal friendly attitudes were somewhere far, far away. No smiles, no "my pleasure", no nothing. Definitely not the 5 star Chick-fil-A service I am used to. The restaurant was impeccably clean though. As for the food, it was good, but WOW, their portion sizes are way smaller than other locations. So, ya, we definitely will not be returning to this Chick-fil-A. read more

I wish you provided the same level of service to online orders as you do to in-person orders. Everyone should receive the same quality of service and every time I order a delivery, you always forget to pack something in my bag. It's inconvenient and it takes away from my experience, which then affects my meal and my level of satisfaction. read more

The salad I ordered was great and would deserve a 4-5 star review (had apples and strawberries and blue cheese chunks can't remember the name of it.) But I am VERRRRY put off by the employees having to stand in the heat (had to be close to 100 degrees) outside to service people in line. Ridiculous. One (older) woman looked like she was going to pass out. WTH is wrong with you Chick-fil-a?? As long as you treat employees like this, I will not be back. There is good food elsewhere, where employees are inside!! read more

I visited this location with hesitation since some of the reviews with service and food are not so pleasant, I had a totally different experience. Everyone was so professional and friendly, my food was so good, no complaints at all. They organization in through out the drive thru was on point, literally fast food and great service. Shout out to Blue, Yesenia, Paul, and Tiana. with today's weather at noon time of 109 they were just so amazing. THANK YOU, THANK YOU ALL read more

Reliable food- chick-fil-a=you know what you're going to get. But the staff going the "extra mile" and make you feel welcome and put a smile on your face. Not many places make you feel welcome as they do here. read more

Okay just to update my last review. I was contacted by the ownership and was given an apology for the poor food quality. I was offered an incentive through the Chick-Fil-A app but never received anything. After several contact reminder attempts it has gone unanswered. First: I was not looking for compensation but it was offered so I agreed.... Appreciate the offer Jason. Second: To tell a customer you will do something and not do it is a misrepresentation of trust and is a fatal flaw when I comes to customer service. So needless to say it's disheartening to know that one of my favorite QSR will no longer be in my ordering history. This is a sad day for me as this corporate franchise has been the model of customer service for the industry along side IN & OUT Burgers. I appreciate all the great years of exceptional customer service but the past year something has change and it has not been for the better. I am not advocating anyone else turn away from Chick-fil-a as I do believe some of the locations are still good but overall I've had one too many bad experiences. It will take some time for me to visit again as well as boast about the service. read more

Chick-fil-A - Over salted and stale tasting waffle fries this is McDonald's level not Chick-fil-A level..... - Fast Food Near Me - Riverside, California

My app kept giving an error mag 422 . After requesting help with my drink order on the mgr Shawna . She informed me the app wasn't working because it was hot out. And asked me to get in line to just order regular . The purpose of using the app is not to have to wait in the long line. Would have been nice for this mgr to maybe ring me out for my drink order since the app was having issues . But no she couldn't be bothered . read more

Chick-fil-A - Error msg - Fast Food Near Me - Riverside, California

The food is always good that's a given but ugh one of their workers had the worst attitude the other day I was there. Whoever the blonde girl was taking the money IM SO SORRY that I wanted to add something to my meal :/ read more

Amazing food and service. Always hot and fresh. Service is outstanding and pleasant at all times. Visited one in the Florida and the service was the same read more

I go here everyday that I'm in the office. I work 6 weeks remote then 1 week in the office. So today I come in to order. I only wanted a Coke Zero xtra Ice. I feel like I'm not being as bad if it's more ice than soda. I also do it through the app this way I can grab and go. I notice there is a Heather already on the board so I wait a few minutes, I see my name Heather move up on their pick up screen. I step over to the pick area and the rude short chunky girl says your order I said it's lrg Coke Zero with extra extra ice. She says in the snottiest voice possible I have large diet Dr Pepper for Heather so I said there two heather's that must be the other Heather. She didn't like my response so she talked shit as she was grabbing the other Heather's food to her coworker because coworker turn to look. Then she came over made me my drink then just slammed it down and walked away. I called because I wasn't going to make a scene and she answered the phone like I would recognize her voice. I said the girl doing pick up needs here snotty attitude checked. Here's the thing babe, when you're snotty to people they are gonna give what they get right back at you. It was busy real busy,I get being stressed but if you snap at customers special in that area someone being rude back at you might me the least of your worries read more

Our entire order was bad... 40$ overcooked chicken nuggets, tenders and sandwiches... the food wasn't hot or even warm by the time we got home and our fries were hard as hell and old... I've never had a bad experience until tonight... super disappointed. read more

Chick-fil-A - Overcooked and cold - Fast Food Near Me - Riverside, California

Got large box of fries with medium portion fries really ? What was the point of me paying extra read more

Chick-fil-A - Large box of fries with medium portion - Fast Food Near Me - Riverside, California

Good! Service good drinks yummy . Definitely would recommend chick Fila It's good it's good yummy i eat thee at least 4 times a month! read more

I could write about the strong quality of delicious food this restaurant has. However, I am here to write about the quality of employees and customers. We were on the road and stopped to eat here. We enjoyed our dinner and then finished the hour drive home. A person in our party realized the next morning they had left a bag behind in the restaurant. I called at 7 in the morning, and immediately was able to speak to the manager--The bag had been recovered in the restaurant and kept in the safe overnight. That evening, recovering the bag was a smooth process. I am not sure if it was the employees who had recovered the bag or if a customer found it and handed it in. Either way, the credit cards, drivers license, and even chapstick in the bag were still safe and untouched. I think it speaks volumes of an organization if the employees and the customers show integrity and decency like this. Thank you, Chick-fil-A! read more

Honestly, this Day St location just ALWAYS tastes on point. There's something about this location and I think they really are putting love into their food. I live down the street from the Central location in Riverside and every time I've gone, the food just does not taste as fresh or delicious? I will always go out of my way just to come to this location because I feel my money is getting its value out of it. read more

IT IS DISGUSTING!!!!!!!!! I complained to customer service and even email. Got not reply at all. I'm going to report it to public health. read more

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8 piece took me out.... On Monday, June 30 around lunchtime I purchased a eight piece with waffle fries and a lemonade. Tuesday morning about 3 AM. I was sick as a dog and had to be transported to Riverside University health Center on cactus where I spent several hours in the emergency room after vomiting and diarrhea all morning long. I was given IV Morphine for pain and something for the nausea. Sent home with a few prescriptions. I also missed a spa appointment which I paid over $400 for at Mariea Hot Springs. This morning, Wednesday, July 2 I am up but moving slowly trying to get back or at least get myself together. I am still having stomach cramping and pain. I eat a Chick-fil-A often and this is the first time I've ever been taken down like this. read more

Although kinda wanna eat chicken sandwich but food is okay ... taste different like last time. Fried fries need to be longer to fried them so not saggy read more

Chick-fil-A - There is hair on my sauce - Fast Food Near Me - Riverside, California

I want to give a big thank you to Tiana! She was super helpful in the drive thru making sure I had received everything I ordered. Very nice lady. Thank you Tiana! read more

Make sure to check your bag because seems like every time I come here my food comes out incomplete always missing something and once they miss an item they take an eternity to remember they forgot something and have it just sit there until they finally remember and decide to get it out to you and by that time the rest of your food is cold ridiculous only to find a hair in it read more

Chick-fil-A - Hair in the milkshake - Fast Food Near Me - Riverside, California

First off, I enjoy Chick-fil-A. It is a healthier option of fast food compared to many other fast food places BUT TODAY was not so kosher. I found a tiny baby roach, dead, in the wrapper of my chicken wrap. It was one of those moments of disbelief. I showed my husband and he was shocked as well. When I tell you we love Chick-fil-A, we mean it! I'm not saying we will stop eating there but I may rethink this location. It's a baby roach so there's probably more. Be careful. This made me feel sick to my stomach. I gave one star because that's just unsanitary. Also, the Polynesian sauce smelled off putting. read more

Chick-fil-A - Chicken wrap with ... - Fast Food Near Me - Riverside, California

As always the staff were were very friendly and the food tasted good. We came around 3pm and they had a makeshift drive through in the parking lot. The took our order, we paid, and they gave us our food all in the parking lot! It was very fast. However I can't help but feel bad for the poor employees who have to stand under the hot sun at the hottest part of the day taking orders. They work very hard here so 5 stars in my book. read more

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We ordered a Cobb salad & a chicken sandwich. My salad came with almost zero hard boiled egg & the chicken sandwich came with it pink in the middle. Praying he doesn't get food poisoning from the sandwich. But very disappointed in the quality. read more

Haven't had a negative experience here, especially since they changed the drive thru. Food is always amazing and the workers are super nice. read more

We love Chick-fil-A! We make sure to get their breakfast at least one time a week. I get the chicken breakfast biscuit with added egg. You literally can never go wrong with Chick-fil-A. First of all the people that work there are so nice, they respond with my pleasure, and they will give you an extra sauce or two no matter how many different sauces you ask for. I love the nuggets and I have ordered the big order of nuggets I think it's 30 and literally it has fed me and my whole family and we eat all of them go to waste. I do love the breakfast so I order the breakfast chicken sandwich and I'll add egg to it but I get the hashbrowns as well which is delicious. I love their fries so don't get me wrong I will order the waffle fries, and they're seriously better than other fast food places even in and out. I prefer Chick-fil-A's fries over In-N-Out fries I know I'm crazy. Best sauce hands-down is the sweet and spicy Sriracha, I don't even eat Sriracha but I love Chick-fil-A sweet and spicy Sriracha. read more

I understand why the drive thru line is as long as it is.The restaurant has set up different checkpoints throughout the drive thru. There is a stop to order, pay, condiments , and pick -up. I made it in before Sunday . Phew. FYI they are closed on Sunday . That's usually the day I want it the most. I digress. My order -lemonade and the spicy chicken sandwich combo with Buffalo, Polynesian ,and Chick-fil-A sauce on the side. I haven't ordered from here in awhile and forgot the lemony goodness that is their lemonade ! It really tastes stand fresh. After a few "My pleasures" from staff I drove off into the sunset okay, afternoon , and it was worth it. read more

Chick-fil-A - Closed on Sunday - Fast Food Near Me - Riverside, California

Awesome food and the service is good This place has been remodeled, and this place is awesome. read more

This place is absolutely terrible. Served RAW chicken and called to express how upset I was just to get some attitude from Luis and NEVER got a call from the manager. read more

Chick-fil-A - Some more raw chicken strips - Fast Food Near Me - Riverside, California

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Just came by because my son loves the chicken nuggets and the fries but you guys are becoming very stingy with the portion of fries. Busy restaurant but what happened to this location going down hill from my pov in customer service. read more

Chick-fil-A - "Medium Waffle Potato Fries" - Fast Food Near Me - Riverside, California

Amazing and fresh food and was in and out of there quickly ! Sole and Ricardo provided awesome attitude and costumer service and sure look like they know what they are doing! read more

I usually am very happy with the experience I have at Chick Fil A, but I went through the drive through to pick up a regular combo sandwich with lemonade. I loved how they had staff with tablets in the line to speed up the process, but my order was not up to standard. I ordered a sandwich without modification, but when I got home, I found only one pickle on it. This is a lack of attention to detail. I ordered a lemonade without ice, but they gave me lemonade with ice in it. Usually, Chick Fil A is always error-free, but I guess they were off that day. read more

Chick-fil-A - They put a single pickle in my sandwich wth!! - Fast Food Near Me - Riverside, California

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Food was good! My kids love it here, Mac and cheese is really good and the chicken sandwich is also pretty good. Service is awesome and great customer skills! Clean and inviting atmosphere. read more

Chick-fil-A - Chicken sandwich Mac & cheese potato - Fast Food Near Me - Riverside, California

Daniela is the best employee Ive ever meet in my life she made ordering my food such a good experience and is very hospitabl. Love her, love chic fil a. read more

I'm not going to put exactly what happened because I know people like to take advantage of kindness, but I had a situation happen when I went in there Monday during the day and the manager was extremely kind and loving. Kindness is rare these days. Especially with businesses. It was beyond appreciated. Thank you to the kind manager. You've earned a lifelong customer. read more

Ice for the summer? This is my go to spot..... they sell bags!!!! Want a bucket?? They sell buckets!!!!!

I order from this Chick-fil-A often and they never failed to forget my sauces. It's literally on the bag with big bold lettering which sauces I ordered, and they still couldn't even manage to add the salsa that comes with my breakfast burrito. read more

I'm not sure about you but I crave Chick-Fil-A the most on Sundays when they're closed. LOL This Chick-Fil-A is located in the busy Target shopping center off Canyon Springs Parkway and Day Street. The line in the drive thru is always super long but it moves pretty fast. There's usually an employee or two taking orders outside. One of the reasons I come here is the service is always great! I absolutely love their Original Sauce on the waffle fries or in a chicken sandwich. I also prefer the Lemonade here vs the lemonade at Raising Cane's. I also tried their Frosted Sunrise, which was really good. They also have these cute mini breakfast sandwiches that can feed a group. Perfect to bring for an early morning meeting for people who enjoy a savory breakfast. The interior at this location is clean and it is neatly organized for a fast food chain. Definitely one of the better chains-- you pay for quality here! :) read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - Riverside, California

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We had the best experience today because of Tiana T. She went out of her way to make us feel special and make a difference in our experience. She spoke so kindly to my son and was truly so nice. Thank you, Tiana for being amazing! read more