Poor cooery the manager talked with me and helped me , NATE. Was a very sarcastic and rude employee when he was dropping off food to cars he was disrespectful and disgusting when I asked him to wash his hands after he picked at his eye Brooklyn was respectful and affirmed to me that Nate was going to wash his hands. The management is good they understood that I was unhappy with the way Nate treated me and that they will talk with him about it. It just gross to be in a pandemic and people giving attitude about not wanting to comply with basic health codes Hopefully next post I'll be satisfied with service read more

I went through the drive through and didn't realize until I was home that my order was incorrect and missing the salad dressing! I called and spoke to Corey the manager but because I couldn't return right then he directed me to call Chick-fil-A cares and said they would handle my refund. I called and spoke to a lady there who only took notes and said that the restaurant would contact me within three business days to handle the refund. It has now been a week and I haven't heard anything. Very disappointed considering chic fil a has "the best" costumer service read more

Why can't every single fast food place and restaurant run like this Chik-Fil-A. Consistency, courtesy, smiles, and eye-contact are all anyone really needs to feel the experience was good. Thank you to Jasmine for being the point of contact for my food, you have a genuine smile and voice, and made me feel like it was a good day by just going thru a drive thru. Also, I like your glasses. read more

It was the first time I had been to this particular location. I ordered a kids meal and needed to have it made special as my child has an allergy to apples. To my dismay, I was told that they could not accommodate my request as per their manager. I have been other locations with the same request and I've had my request honored. Very disappointed. That was the first and last time I will frequent this location. read more

Got a breakfast sandwich. Biscuit, folded egg, pepper jack, spicy chicken fillet. It was good but the biscuit needed some improvement. This biscuit was the weak link. So much as a sideways glance and that biscuit falls to pieces under the weight of its own brief and miserable existence. Do not ask any such favor of this biscuit doing its one job in life. It is not up to the task that it was born to do even though it was given all the correct ingredients, had two loving parents that never divorced, and had an upper-middle class childhood. Imagine this child earning a PHD and announcing only to end up washing dishes at the local diner. An abject failure which you now possess, sitting right in front of you at your kitchen table, who stares back and says nothing. Wild! You pick up this biscuit sandwich anyway because it is a sandwich after all and you paid for it so why not? This was not a wise decision, I'll admit. As the pieces of biscuit slipped through my fingers like grains of sand, an existential dread began to worm its way into my brain. Perhaps I deserved this. God exists and is pushing his finger on the scale of my life for all my previous misdeeds. It was a bad moment if I'm being honest. How could a sandwich so utterly defeat me? No. I decided that I will not be defeated. Not today, Satan. As a mere mortal I fumbled repeatedly to put all of the bits of this disintegrating "sandwich" into my mouth and chew. One does not build Rome in a day, nor does anyone comfortably eat a Chic-fil-a breakfast sandwich in a few minutes. I eventually won this battle and strangely felt some kind of accomplishment. Who is your God now? A weight had suddenly lifted itself off my shoulders. I washed it all down with a bottle of "Simply" orange juice, whose very name seemed to mock both me and the sandwich. Oh, and the hash browns weren't half bad at all. A++ read more

I was very excited at first when a chick fil a was being built closer to home and I wouldn't have to drive as far. However I just waited 33 minutes after placing my order in the drive through and the line was not that long. In the future I'll just drive farther to another location, it will save me time. read more

Couple weeks ago I got some nuggets for my daughter and she had a hair in her box of nuggets I was upset but I let it go we threw them away and I shared my food with her and today I decided to get myself a deluxe sandwich and there was a HAIR in my sandwich . So this is actually the second time I find hair in our food at this location! Very upsetting.. read more

I just think it's weird they aren't serving breakfast. I've never been to a chick fil a that didn't serve breakfast. So disappointing to drive all this way and find out they weren't serving breakfast. SO DO NOT COME IF YOU'RE EXPECTING TO GET BREAKFAST! read more

Ordered 4 meals and 4 drinks. Got home with food and one whole meal was missing, and one was made completely wrong. I generally don't go to this Chick-fil-A, and I never will again. read more

Outdoor seating only. Its a new location. Not used to this configuration. Am used to being able to get my own napkins, ketchup, mints etc. Too hot, and too dirty. Also as all chick-fil-a, the price is way too high. The cravings still come, but I'd much prefer an indoor location. read more

Thank you to Chick-Fil-A on Bethany Home for their amazing support of our hospital staff next door. Your contributions to our amazing staff and providers demonstrates your true appreciation and commitment to our community. 5 stars from us! Thank you, we appreciate your partnership. Abrazo Central Campus Team read more

I placed my order via-Mobil order and I had to wait 15 min in the parking lot after letting the app know that I'm there. The drive-tru was full and when I received my order is was empty. Yup, they waited to make my order after the other orders were made. Don't use the app, place you're over at the window and you will get it faster. Next time I'll go the extra miles to the peoria location, better crew, and better customer service too! Thanks for nothing and this would be a 0 star if available. read more

Chick-fil-A - Empty for a reason - Fast Food Near Me - Phoenix, Arizona

I got a salad from here and ended up getting food poisoning. I have had so many bad experiences from here but I will definitely never come back now. read more

I came through the drive through and had to repeat my order three times to the person helping- I asked Darci the manager what the employees name was (just the first name) and refused to give me the first name of the employee acting so rude to me because she couldn't hear clearly. I thought it was very unprofessional of Darci to not share the name of her employee that she can further assist so this issue doesn't happen again. I mean, their names are literally on their NAME TAG girl get a life read more

I was in line wayy longer than usual. Customer service was okay, not las good as the other chick fil as, but I will give it another shot. The staff seemed really disorganized. They were taking ordered to the wrong cars etc. read more

Unproffesional staff at the pick up window. Extremely unprofessional. Expect people to confirm that they've picked up orders before they actually hand them. read more

Has gotten my order wrong three times in a row and according to these reviews I'm not alone

Excellent! We went for lunch at 11:30 and it was already busy, but staff quickly got our orders and us through the drive thru. I appreciated the friendliness of the team member that took our order and she made sure we had enough sauces for everyone in the car. We ordered the grilled nuggets, macaroni, spicy chicken sandwich (added cheese), fries, and a milkshake. It was all hot and delicious. We will be back! read more

I'm lost at the wait here. Why did this take so long to get our food? Mobile order, then they click it's ready so you wait outside for them to say they are still working on it. 20+ minutes. read more

Needs major major major improvement. The employees are not professional and talk about the other staff which feels super awkward as a customer. The employees don't carry menus like other locations so I couldn't see what to order. Not great service at all. Then the drive thru line is a cluster and takes foreverrrr. And then my meal was wrong. Also the parking lot is a nightmare... who designed this place? Avoid this location if you can. read more

The worst Chick-fil-A in all of Phoenix. I've had employees drop food on to my car and laugh and not even apologize. They are rude to their customers. 0/10 would not spend money here! read more

Is there a zero star review? There should be. The employees at this location are completely incompetent. They do not understand the concept of customer service and should honestly be fired. Nice job hiring such horrible employees, Chick Fil A. I am usually pretty chill and try not to bring people down, but the employees at this location are genuinely bad at their jobs. read more

15 minutes for a mobile pick up order. They are prioritizing drive-thru so don't bother. They gave me my order that wasn't too crazy and they forgot a whole meal... and I still had to wait an extra 10 minutes for that. Avoid this location. It's trash. read more

pulled into the what looked short drive thru line thinking it would be a quick trip. order was taken within a minute of pulling up. ordered my food, it was correctly recited back to me. pulled forward. sat there for 5 minutes with no movement. finally pulled around and was the second car from the window. they bought a bag out that was missing food and only one drink. so they bought me the second drink. had to tell them again I was missing food. finally brought the food out. but the car in front of me had not received their order yet so I had to sit there behind them until they got theirs because the ladies were too busy chit chatting inside to move the car somewhere else so that I could leave. also, sitting there in the drive thru as long as we had to blew out my air conditioning in 110+ degree weather and now I have to get it fixed. going back to california, see ya never chick fil a. read more

I have gone through the drive thru several times only to experience poor customer service. The entire crew lacks training. Poor customer experience. If I could give this restaurant the rating that they deserve it would be a negative rating. Not up to standard. read more

No breakfast & store hours are incorrect. They don't open at this location until 10am despite what Google maps say.

Bad mistake putting this Chick-Fil-A here. Not open for breakfast. The times I have been there, the workers are rude. They just don't kn what they're doin. read more

Usually i love chick fil a, this location is just a bit disappointing. Poor customer service long lines and messed up our order:(

Restaurant staff unprofessional To delivery drivers. Want delivery drivers to state that they have an order and haven't received the order

Outstanding Service. We had a group of 14 people and everything was wonderful. Highly recommended to anyone looking for good food and friendly service. read more

WORST CHIC FIL A THERE IS. None of the workers care to answer the front window and when they do they give you attitude or walk away in the middle of ordering! If i could rate 0 stars i absolutely would. read more

It's outdoor patio dining and drive through only. The patio is great when the weather is nice- it's very clean. Good food, great staff!

I did not know that there was such a thing as a bad Chick-fil-A, but I was wrong. I went to this particular location because I was working in the area. The line was super long which is not unusual for a Chick-fil-A but it went really, really slow. The workers were very disorganized, bringing food to the wrong cars. They were also rude and put-out. Then, when I got my sandwich it was a mess, falling apart, and greasy. Will not be back to this location. read more

5 stars! Great/quick service and friendly staff. Tasty food - just opened this week.

For those who are giving this location such bad reviews you have to give these guys a brake! Not only are they serving, cooking YOUR food! They are also bringing it to your lazy asses. This is a BRAND NEW location. You think everything is gonna go smoothly? No! If your order is wrong then have them fix it! The employees are nice! So many Karen's! This is a busy location so you're gonna wait for your food!! read more

the wait here is ridiculous and the employees are extremely slow when you're ordering. went there today to get a chicken sandwich meal and drove home just to find out they never gave me my chicken sandwich. absolutely ridiculous. read more

this chick-fil-a is great and all but the only problem i have is with the drive thru. the double line system works fairly good the only problem is that the customer at the window will be waiting for their food while a person 5 cars back already has their food. like what's the point of me getting my food before everyone even tho i can't get out the line. read more