So I'm updating my previous review because... plot twist, we had a situation. I originally gave this place 4 stars because overall they've been solid. Fast, efficient, food hits, no major complaints. But after my most recent experience, I'm dropping it to 3. I ordered online, paid ahead, did the whole "I'm a responsible adult" thing. I get there, give my name, pull up, and suddenly I'm told my total like I never paid. Then someone loudly calls out from the back, "OH! it declined." First of all... what? Second of all... inside voices?? Here's the kicker: it did NOT decline. I had the confirmation email, and my bank showed the charge (I didn't know this yet). Instead of verifying, she told me matter-of-factly that it declined, so I handed her the exact same card I used online, and she ran it again. Boom, double charged. And at that point, I'm starving and not about to fight over a fast food order, trusting that staff are doing their due diligence, not just assuming and casually charging a second $30 like it's no big deal in this economy. I had to go back through the drive-thru line (again), wait (again), and deal with it while my food sat getting soggy (not again, unfortunately, just once was enough). To their credit, the refund was issued and it did hit my account. So yes, they fixed it. That matters. But... this shouldn't have happened in the first place. It's a training issue. If an order is confirmed, don't assume it declined. And maybe don't announce someone's "declined card" across the building like it's a group discussion topic. Still a decent location... would be smart to verify before you charge people twice (maybe my expectations are too high?) and I will never order online again because of this, lesson learned first time around on that. read more

We love the nuggets and the waffle fries from Chick-fil-A . The nuggets so juicy and tasty. The waffle fries,I do really love it. The staff was friendly and the service so quick too. We love the ambiance with great music and high energy of employees. read more

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Beautiful building good staff food was fresh and cooked perfectly. The drive thru is actually easy and simple unlike most chick fila.

NOT a typical sit down Chick Fil A and not toddler friendly, so beware! Went here today with my 2 year old for a play date with her friend and his mom. Google AI search completely lied and told me that there was a play place in this location which is why we came. When we arrived and didn't see it, disappointment was an understatement and then we realized that it was all outdoor seating (In AZ) and walk up window style. Didn't feel like a Chick Fil A at all. We had hungry toddlers and were hungry ourselves so stayed. There was a mixup with our order where we scanned the table barcode but never got the food delivered. It was left in the pickup area. Neither I nor my daughters friends mom are dramatic so we didn't make a scene or even complain but the employee was super apologetic and accomodating. We got new orders of the fries since ours sat out for like 15 min and also got 6 free sandwich cards for next time as a token of apology. I wish I got his name, as he was the epitome of great customer service! The 3 stars is specifically for the customer service piece. The location is in an area which is full of homeless people, like smack dab in homeless person territory, and there was a homeless man walking around table to table begging for food. It was super sad so we gave him some food, but it made the dining experience, especially with a toddler, super unpleasant and uncomfortable. read more

I can see the yelp stars here are struggling and when they first opened I may have agreed but some time later I believe they have a long way. More recently this Chick-fil-A has worked to improve their service completely. Every service worked I have encountered here has been friendly and positive. The patio is very clean and I appreciate the improvement. read more

Chick-fil-A - The cow! - Fast Food Near Me - Phoenix, Arizona

The service is always slow, the people are nice, but it is not characteristic of any other Chick-fil-A Tried it again after not going for a while and it was disappointing. read more

The staff here is super friendly, but our order was wrong. There is no indoor seating, and the parking lot is a disaster. The drive thru lines go very fast since they have double lanes, but I would rather drive to the chick fil a at 16th st and camelback. read more

Chicken strips and sauce and drink and some food and salad Grilled chicken sandwich fries and drink lemonade read more

Chick-fil-A - Chick-fil-A Chick-n-Strips and sauce - Fast Food Near Me - Phoenix, Arizona

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I have been to this chick fil a several times in the past few months and every time they serve me wilted lettuce. I usually forget to ask them to hold the wilted lettuce but I remember this time a few days ago. When I got back to work, the lettuce was wilted and I get grossed out by it. Either the lettuce is good or just say you don't have any instead of serving gross lettuce read more

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Long wait times and after I wait 20 minutes they can't even remember to put and sauces in my order.

The food was fair, maybe 2.5. The chicken sandwich bun was larger than chicken piece. Cottage fries were not crisp enough and almost beginning to get soft. The bun was terrible, like cheap white processed bread compressed together, more like a bread product. The melted oil spread or whatever, smelled rancid, and tastes terrible. On the bright side, staff was great 4.5. Very friendly and polite. I always have received the right order and for volume of cars drive-thru moves OK. read more

$4 for some chicken broth with a noodle and tiny particles of chicken, carrots and celery. I bought this for a toddler as I thought it was chicken noodle soup, unfortunately they forgot the noodles. read more

Chick-fil-A - This was $4 dollars, There's maybe two noodles in this soup. Definitely a waste of money. - Fast Food Near Me - Phoenix, Arizona

This chick-fil-a wouldn't make me a spicy grilled wrapped even tho countless chick-fil-a's made it for us they told me they "couldn't" I felt like they were just lazy to do it I used to work at chick fil a and we would always do I'll never go back to this exact chick fil a just because of that read more

What the hell, Chick-fil-A?! I was on the road and trusted you to make a breakfast that wouldn't cause a GI nightmare for me. Of my 10 piece, 4 of them had this gross middle. What a waste of $22. I fear the ramifications that are likely to present themselves throughout the day. read more

Chick-fil-A - 10 piece Chick-fil-A Chick-n-Minis - Fast Food Near Me - Phoenix, Arizona

A kid named Bren david helped me out A LOT! About a week ago. I believe there was something free on the app and he sat there and walked me through everything! Great Kid! He's going far in life! Very respectful well spoken young man! read more

Omg been going to this Chick-Fil-A for six months and finally I get hot wedge cut fries omg it makes such a difference love the Kale salad and the new bacon chicken sandwich service is always great here please add onion as an option to your sandwich add ons that would be great. Other than that Chick-Fil-A is a good healthy choice for eating out great pricing and good portions too. read more

Me and my son ordered spicy chicken sandwiches. Within an hour I was running for the restroom. My son threw up at 5am. Very aggressively. He was sick all day. I went to the restaurant and requested our money back. Bethany/19th location. read more

Chick-fil-A is Chick-fil-A, so it was good as expected... if I had received what I ordered. Ordered the #4 hash bowl for breakfast and it wasn't until later when I opened the bag to see they gave me a spicy chicken biscuit/w cheese for breakfast. Now my tummy hurts. Thanks, Chick-fil-A. read more

It was great And the people where nice and I loved the food because it was very yummy and overall I would recommend this if you are nearby read more

Good hell this is the worst chick fil a I've ever been to. We asked for two cups of water and they gave us two cups of ice. We asked for 7 chick fil a sauces and they gave us 2. When we asked for a couple more, the worker had an attitude and acted like it was a huge burden. They also didn't give us any straws for milkshakes. Also they only gave my pregnant friend having contractions only 9 nuggets when she asked for 12. I haven't even tried the food yet, but the experience was no good. Seeing the bad reviews checks out for this location. They need better workers or employee training. I hate to say itC but writing this review was my pleasure. read more

I'm writing this review before I even pull out of the parking lot. I'm picking up a bunch of food, a huge order for a job site, and I cannot believe how nice everybody at this location is. Super helpful, going above and beyond. I can't speak for the food because I don't eat meat, but by far the best service I've ever gotten at a fast food restaurant. I know you don't normally expect to hear that, good service at a fast food restaurant, but the people at this location are amazing and sweet and helpful. read more

I've Been here several times and have enjoyed the food but I feel the quality is going down. Stopped in today for a salad and received mostly yellow/brown middle stems of lettuce. I hade to throw most of it away. This has happened several times. Disappointing. read more

Chick-fil-A - Lettuce - Fast Food Near Me - Phoenix, Arizona

If you're going to be closed, you should modify your hours across all platforms. So that people are not wasting time driving all the way there only to discover you're closed. New Hours EVERYONE they are now open at 10 AM. Not 6 AM. Just a little info so you don't find yourself going out of your way like I did this morning. read more

This has to be the only Chick-Fil-A in the country that does NOT serve breakfast. And to make matters worse all of the online information for this store list the hours as 6:30 am to 10:00 pm. PSA: this location dos NOT open until 10:00 am and doesn't serve breakfast! read more

Waited in line for 30 minutes before order was taken. The other lane kept moving. Our lane was at a stndstill. When I finally got to the associate, he was training someone during the very busy lunch hour who apparently could not master the handheld. I could not even place my order because my lunch hour was over. I will never go to the Chick-fil-a on 19th Avenue and Bethany Home Road again, maybe not even ever again anywhere. A horrible experience and waste of my lunch hour. read more

I didn't think I'd be writing a review for a Chik-fil-a but wow -- this was an incredibly terrible experience. My husband, 5 yr old, and I stopped by on our road trip to the Grand Canyon. We ordered the biscuits and asked for no butter or cheese because our son has a dairy allergy. We end up waiting about 20 minutes in the drive through line. The manager at the window didn't even acknowledge us and when I asked if it was typically like this, she stated that there was new kitchen staff. I can understand that, but even a partial effort to acknowledge that the wait was inconvenient and a thank you for waiting would have made this experience feel somewhat reasonable. For a company that prides itself in employee kindness and efficient window systems, this was far from it. I understand being delayed by something you can't control, but to have employees further that frustration with poor customer service makes for a perfectly terrible experience. The best part? When we finally got our food all of the biscuits had butter and cheese. Literally waited almost 30 minutes for our son to eat hash browns. Thank you Chik fil a. read more

First and foremost, we order Chick-Fil-a all the time. We were very excited to see a new location open up which was closer than the Camelback location. This was my first and last time going to this location for a number of reasons. 1. Whats the point of ordering online when you still have to wait 10 minutes to receive your food? It was not even that busy of a location, with only 6-7 people in take out line and a handful of cars in drivethru. 2. Rude employees. The staff is not up to par for a normal Chick-fil-a staff. Need to hire the right people, not just people. 3. Easability- Turning off of Bethany Home and 19th ave is literally impossible. With the light rail and the traffic, best of luck. 4. Surroundings - So many homeless or crackheads sitting in their outdoor area looking for scraps. Makes for an uncomfortable experience. Will continue to use Chick-fil-a on a regular basis, just will never go to this location again. read more

If I could give no stars I would. This place is the worst branch I have ever been at. Took them 45 mins to give me my food people in front of me were given their items before me. I guess they don't care to much about people who get out of the car. Couldn't get any explanation on why it took over 30 mins for them to get my sandwich and drink ready! Cars were flying out of the drive thru window but I had to wait......... so freaking ridiculous. To add insult to injury my order was ready and was sitting to the side and was not given to me!!!! One other gentleman was waiting for his food also and it was not given to him either. Place was fully staffed with kids and no one knew what they were doing and was overwhelmed. Only people that were properly waited on were customers in drive thru. Don't waste your time with this location. read more

25 minutes for a walk up order 2 nugget Meals and a Mac and cheese ...... 5 people that ordered before me were gone before I got my food . Don't mind the wait I get you're working out the the kinks for a new location but at least serve food when it's prepared or make sure it's hot when it goes out. 2 stars because the cashier was nice. read more

Placed a mobile order on the phone app. Went to pick it up and the person said they didn't see the order. Had to re-order on the spot and pay again. Guess what? The original order when through on the credit card so now I have two charges. Called the store, the girl was clueless like I was scamming them said, "come in the store and we will figure it out" Dude, you gonna waste more of my time for an 11.62 dollar refund? read more

Very nice interior! Wow this is a bew location, and I decided to stop in and get some lunch. The food was delicious and the staff was terrific!!! read more

Must eat in your car. Plus this is the only check-fil-a I've ever been to that everything tasted like it had been under a heat lamp for some time. read more

This place has so many bad reviews that I have been scared to try it. Today I tried it, half expecting something to be wrong and instead I was impressed. My custom order of food was hot and good, as it consistently is at other locations. The service was fast and friendly. I wish I would have tried this convenient location earlier! read more

This the second time at this particular location and the second time I got disappointed. Unfortunately it's too far to drive back and let the manager know immediately. But I received the smallest chicken sandwich and it was cold as it could be. I don't understand how a chicken sandwich has a breast peace the size of two sauces and being thinner than a macaroni. Worst Chick-fil-A location ever, can't believe a new location can be this bad. read more

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Lol when this was being built I was happy until I realized it will still be ghetto fabulous and sure enough it is! This mornings crew (4/20) may have been high but forgot where they work. Unprofessional and not attentive. Watching the two girls flirt with the young male was cringe- I get it - have fun and be playful but this place has standards and expectations. Well jokes on me for expecting better in the area (grew up in the area). Meh better off going anywhere else. read more

Stay away from this place. Horrible experience. I was charged full price upfront by the order takers. They scanned my debit card which was approved. Then when I drove around to pick up my food the food server claimed I did not pay for my food. I even showed her proof It was deducted from my bank account. She said "it's not her problem but you did need to pay". I did not argue at all. I just drove off. read more

We went to this chick fil a for the first time at the beginning of the lunch rush. They were timely, pleasant and got my custom order correct. I read some of the other reviews and it seems like some other customers were very unforgiving. Yes, this is a new location with a new staff and they are likely working through some kinks, but we were in and out in less than 10 minutes with a correct order and excellent service. I also don't understand some of the complaints about the location. We didn't have any issues entering through one entrance of the parking lot and exiting the other. The outdoor seating option is a cool idea, especially considering the pandemic. I think it will be really nice when things cool down a bit and they do have misters and shade throughout. We enjoyed our experience and will be back. read more

THIS IS THE WORST CHICK FIL A IVE EVER BEEN TO. the workers are not nice at all & literally every time i go there is something missing like how do you forget my whole chicken sandwich.. anyway not to mention the workers are so passive aggressive when talking. It's sad to say but this place is ghetto. I will not be returning here because i'm a christian lady & the vibes here are definitely not holy. Jesus is my #1 i loved chick fil a for what they support but it has definitely gone downhill at this location i pray they get better & run this business like how S.Truett Cathy would want it to be. As the kids say this place is not bussin. read more

We did not receive a receipt with our order and then when we got our order and went home we were missing a meal. We usually don't check our bags when we get food at Chick-fil-A because they're very reliable and never messed up but will forever be checking our bags and order from now on. Very disappointed, especially since this is the closest location to us and it is not close to where we live. read more

Rude employees that were complaining about all the customers in drive-thru in front of my face. I let them know they should have a better attitude and to learn to not complain about the customers in front of me, the little girls working drive thru responded with "girl bye!". This is pretty much the worst chick-fil-A I've ever been to provided with such rude customer service. Avoid this ghetto location read more