We didn't know what to have for lunch after returning home from a long vacation with no food in the house. We decided chick-fil-a nuggets and waffle fries sounded like a good choice, so we headed over to visit the drive-thru and pick up lunch on the way home. It was definitely their pleasure to serve us, as it is at nearly every chick-fil-a I've ever visited. They pretty much tell me every time I visit, anywhere in the country. Anyway, the drive-thru here is situated pretty well with good signage and direction. Always clean, and easy to navigate for the most part. Our food was fresh and tasty. The only thing that could have made it better would have been a few more chick-fil-a sauces in the bag. But otherwise it was our pleasure to eat the lunch we ordered. read more

This particular Chik-fil-A is an overall good choice. I has breakfast broght in for a business meeting from here and it was an overall hit with everyone there. Chik-fil-A has developed an almost cult-like following and everyone at the meeting were new devotees of the cult of Chick-fil-A fans. Chick-fil-A offers good customer service and they all offer a pleasant ambiance. I would definitely recommend this particular location read more

Chick-fil-A - Fast Food Near Me - Pensacola, Florida

Went through the drive thru and I come here all the time and have never had a bad experience until today. Chloe was taking our order and was very rude. Had I been able to just leave I would have. I asked her a how many chicken minis they have for an order. She just handed me the menu. She had an attitude the entire time and asked her to give me a second because I handed her the wrong card and she swiped it anyway. I am just highly disappointed getting McDonald's treatment at Chick-fil-A. read more

Today they were directing people into handicapped parking instead of moving them through the drive through. I understand being told to move into a parking space, but to take handicapped parking away from individuals in need is unacceptable. I've never seen people be so bad at their job at Chic Fil A. The lady who took my order was very nice though I wish I got her name. read more

Love chick fil a they are my lunch treat when I go see my doctor for recert of my orders it's like a treat to my self the food is great and the service is wonderful it's like a place we're everyone knows your name read more

I visited this location's drive-thru on Monday evening around 7 p.m. and ordered a 12-piece grilled nugget and a small waffle fries. However, when I got to my hotel, I discovered I had received a 12-piece fried nugget and a large waffle fries instead. While I was disappointed that my order was incorrect, I have to admit the food was still good! read more

I love you guys... I eat at yalls location often... but please for the Love of God STOP GIVING ME AVOCADO LIME RANCH when I just ask for "RANCH". Sincerely... someone who's NOT a fan the avocado lime ranch but someone who IS a fan of your RANCH. I just want ranch. Please. Stop putting extra words in my mouth OR stop thinking everyone likes this nasti read more

Chick-fil-A - I don't wanna see this ranch anymore.. - Fast Food Near Me - Pensacola, Florida

Very nice location. Inside of restaurant is on the smaller size but they work efficiently. The tables were all cleaned off during a lunch rush and we had a great experience. I ordered the southwest salad with tenders. It was delicious!! The tenders were fresh and juicy, perfectly crispy and great size. read more

Chick-fil-A - ows a meal in a plastic container - Fast Food Near Me - Pensacola, Florida

They forgot my DR PEPPER. furious, and my chicken sandwich bun was thinner than 1 plié toilet paper.

Very nice This chick fil a has amazing service and food Kevin unrun was very nice to us he deserve a raise amazing service and food read more

Although the food is great, I always have bad service especially when I go through the drive through. No manners whatsoever. The worker was extremely dismissive. Additionally , the drive through takes way longer than it should. Doug Bizerra needs to have serious chat with his staff. This is NOT the chick fil a way. Sincerely, a long time customer. read more

We have been to this Chick-fil-A location and have never had a problem. Today was a different story. I ordered a Market Salad and was very disappointed. We found a long hair in the salad. Also, the lettuce appeared to be old. This was definitely not up to their usual standards. It would have been an inconvenience to drive back and return it, so we threw it out. read more

I must say they have gotten MUCH better at passing out hot, fresh food. I stopped going for a while because it seemed like despite the fact that the line was wrapped around the building and spilling out onto the street, I'd STILL somehow end up with cold/lukewarm food. I will say this week when I went my fries were a good temp but my nuggets could've stood to have been a little hotter. They were warm but still good so I ate them. But other than that my last 4 visits has been pretty good. Aside from that, my other only complaint would be the amount of fries in the box. I ate ONE big fry out of my LARGE fry box and the box was 1/2 empty. I was probably left with about 7 fries, if that, and crumbs. Please put more fries in the box. Perhaps, shake the box a bit so the fries can settle then add more to actually FILL it. read more

For a Chik-fil-A, this place was pretty disappointing. We were passing through during a pretty bad rain and needed to let the kids blow off steam. The park was out of the question so we came here for a snack and to utilize the play area. So I realize this place gets trampled by kids all day and is rarely cleaned, but even so- this play area was icky! There was a layer of mysterious nastiness on everything. Probably a mixture of ketchup, snot and chicken nugget grease. There were leaves and small pieces of trash on the ground. We took some initiative and threw away some of the larger pieces. Even so when we left I went through 2 wet wipes just to get my sons feet clean. Just nasty! read more

Chick-fil-A - Play area - Fast Food Near Me - Pensacola, Florida

Great chicken with friendly service at break neck speed. I like everything about this location!!

We ordered through door dash, it was delivered as requested, but short a 12 count nugget. We call chick fil a and they said it's door dashes problem. So let's think about this, chick fil a places my order in a sealed bag, door dash picks it up and delivers it. How is it door dashes fault if my bag is missing an item!! And then we call chick fil a and they just blame door dash. At least door dash offered a credit, but that's BS because it's not their fault. Do better Chick fil a!! Do better!! read more

I tried to order online and once I get started, I can't stop because now I have four orders and I'm unable to cancel any of them and when I go back all four orders are still on there, but I cannot delete any of the items and it does not say what they areand I certainly do not need four hamburgers, chicken, burgers, or whatever they call the things so if I want this, I have to either drive down there or call them on the phone. This is one of the worst ordering systems I've ever encountered. A read more

Pretty much love everything here! Starting getting the grilled nuggets instead of fried to eat healthier and I haven't been disappointed. Always has great friendly serve. read more

I had an issue with my order and spoke with a manager and he was incredibly rude to me and belittled me the entire time he spoke to me. Avoid this location! They'll screw up your order and then talk down to you! read more

This is the one location that i always choose. however, on this recent visit i chose to use the express order lane. we waited roughly 5-10 minutes. the time seemed normal however once i received the food i was not left with a "my pleasure" after saying "thank you so much have a great day" i was so curious and thrown off that i had trouble sleeping over the No "my pleasure" that's iconic to the restaurant and i never once heard it. not sure how i feel. just lost. so confused. so hungry. food was amazing but.. at what cost. no "my pleasure" it wasn't anyones pleasure on this day. read more

I'm currently waiting on my food, but WOW the customer service is amazing !! Staff is so friendly and eager to get us what we need ! Asked us about our travels and wished us a safe travel as well! Thank you for making our experience great!! read more

Chick-fil-A - ows a basket full of fries - Fast Food Near Me - Pensacola, Florida

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Despite a long line in the drive through, they made our order fast due to the two servers they had outside to take the order while you were waiting - in the rain no less! Fast, tasty, and friendly. Happy to have been a customer. read more

My co-workers and I came in around 9:30 a.m. to grab breakfast this morning. I come to this chick-fil-a often and it normally has great service. However, today was not the case. We ordered our food and after it arrived, my co-worker asked for Chick-Fil-A sauce. The server, Dana, gave him a nasty look while shaking her head as if it was such an inconvenience. When my food arrived, I asked for sauce as well, she practically threw the sauce at me. I try to have a good attitude as I know that people sometimes have bad days. However, I couldn't let this go unnoticed. Dana, if you see this, calm down. You officially ruined my breakfast. read more

I love this ChkFilA, this owner appreciates community and their youth; great service and compassion

Best drive thru in the Pensacola area, even on their worst days it's above average, im always disappointed when I go to other drive thru and they are slow. Thank you for always be so efficient, its very much appreciated! read more

HOW DO THEY DO IT ?! There could have been 20 people going through the drive thru and Chick Fil A kept an organized quick line going through. During this pandemic, sanitation is a priorirty and they exceeded expectations. Not only was it quick but when I took my first bite it was hot, fresh and delicious. Can not go wrong with Chick Fil A ever, nevertheless, this location with great service! read more

Chicken burger was thinner and smaller compared to the usual tumor growth of other chick-fil-A. Also had slightly less flavor :(

Called our local Chick-Fil-A to place a catering order to their catering service. I just asked prices for their large grilled and regular Chicken Tender platters prior to ordering them for our wedding. I was promptly to check their website for the information, they just take orders!! what ever happened to their great Customer Service?? Guess it doesn't apply to Catering read more

I thought with the new reconstruction, the traffic flow through the drive thru would improve. It is now worse. The signage is confusing, cars that have their food can't move because they are blocked by cars waiting to get in line, 2 lanes to order but then back to one lane to pay is just ludicrous, and finally you get your food, only to be stuck because you're blocked. 40 minutes.... never again. KT read more

On vacation and had a chance to try the chicken menu. Excellent chain restaurant! Tasty food, very clean store and a pro staff! I love the breakfast sandwiches! Thanks Chick-Fil-A! Please open up these in Maine! read more

Chick-Fil-A is an awesome company with great food. I love the service and friendly faces always smiling. Unfortunately the only time I am able to go to Chick-Fil-A is when I go to work, which I am not able to do often since I don't leave early enough and only have a 30 min lunch. When I found out that I could order Chick-Fil-A with DoorDash, I was excited, but last night this happened: I placed an order last with doordash, and there was an error and I immediately cancelled the order and waited about 10min checked status on the order, and it showed unable to find, so I placed another order. I was charged for both. I sent an email requesting a refund and this is what I receive: Hi Pamela, Thanks for contacting DoorDash and I appreciate you bringing the matter to our attention. Upon checking on our end, Unfortunately, since the restaurant has already prepared the food and we have assigned a Dasher to this order, we're unable to provide any refunds. Please let me know if you need further assistance. Really Doordash? It had only been seconds from placing the order and cancelling the order. I know Chick-Fil-A is fast, but not that fast. There should not be an option to cancel, if this is how things are done!!! I will never use this service again. Sorry Chick-Fil-A, I won't be ordering with you guys either since the only way for me to do that is with DoorDash. Chick-Fil-A, maybe you should think about going with one of these other companies, especially since it doesn't seem DoorDash customer service does not align with Chick-Fil-A's awesome customer service. Thanks for letting me vent. read more

A wee bit disappointed. My friends and I wanted some milkshakes and decided to celebrate Milkshake Monday. The Chick-fil-a at my home participates in it and it includes an order of chicken nuggets when you buy any milkshake on a Monday. First of all, I had no idea that this location didn't do this, but that was my fault for not asking. But also, the server did not follow our orders correctly (which were fairly easy to follow considering it being to not put cherries on two of the three shakes -- especially when they're the ones who asked and specified), we we're short of straws (which are kind of important to milkshakes), and the fries we received were on the stale side. I've been to this location before and the service was just average and I didn't really have much to say about this place except for stale fries I got here and there, but after tonight, I just had to say that I didn't receive service that I would consider to be good. If anything, it was a bit below average and what I usually receive from most Chick-fil-a's. It may have just been an off night for some people or it may have been due to the amount of people at the restaurant. I hope they continue to up the freshness of the fries though, because I'm pretty sure I've gotten more stale rounds of fries than fresh at this location. Maybe it's just my bad luck of coming at wrong times or something, idk lol. Either way, I still love Chick-fil-a and will keep continuing to come, just maybe more sparingly. read more

I love that the company focuses on speed of service but I think that in turn leads them to lack in the quality of their food. Preparing food in advance leads to soggy food where the bread has got wet from sitting as well as breading coming off your chicken. read more

Tried to use them last night. THey newer emplyees they have dont care. The line had 20 cars in it and wrapped around the building. We passed right on by. This location has really take a dirt nap. read more

This chick fil a is a good as far the food- but the drive thru DEF needs some work! I've been to the one in Bham, AL- the busiest one in the country and they should take some tips from them and have someone navigating the traffic and remove those god awful barriers! This system is just asking for accidents to happen and I for one, would b the first to sue the establishment for poor planning and organization as well as neglect. I was in the DT like today for lunch and personally witnessed almost THREE accidents! I even called and spoke w a manager- who by the acted like she was not concerned- I was very disappointed. Until this issue is resolved and safer, I do not think I will b returning for a while and DEF not for drive thru. This drive thru needs a major rethinking on how to make it safer as well as more efficient. read more

Great breakfast grilled chicken and egg white & cheese sandwhich with hash browns. On bayou in front of Cordova mall. Best of service

I only have positive things to say about this Chickfila. My husband and I eat here quite frequently and we always receive outstanding service. The staff is always so polite and genuinely make my husband and I feel welcomed and appreciated. The food is prepared extremely fast! Often when we order inside the food is ready before we even settle into our seat and we never spend time waiting in drive thru. The food is, of course, absolutely delicious, hot, fresh, and it's rare it's not perfectly accurate. The ONE time our order was "wrong" (they simply forgot my wrap in our drive thru order) they happily fixed the issue and gave us a gift card for a free breakfast meal to make up for it. Just outstanding. I've never been anywhere else that provided such amazing customer service. read more

Simply wonderful! They do an amazing job of managing according to their core values. This is demonstrated in the smooth operation of their processes. Several times they might have difficulties with the drive through communications. At times like this, they will put personal outside to expedite your order so it's seamless to the customer. They do a great job hiring and training their employees. They are all bright and courteous. I would have given them a five but the drive through and parking design is not the best. There's nothing the current management can do to fix it but it is annoying. read more

Drive thru service is horrible. Cashier that we had today was rude barely even greeted us, didn't offer for us to look at a menu so I ordered the 4 piece chicken mini meal and chicken cheese bagel meal, and she totally screwed up our order. We did not get the meals as we ordered, thankfully we didnt pay for the meals because we didnt get the hashbrowns. And the the bagel was burnt so I had to toss that. Disappointed, seems like chick fil a standards have fallen way low, not like they used to be or maybe it's just this particular location. read more

Ordered 12 piece nugget with poly sauce. Drive thru was slow, interior of the restaurant was dead. After driving 1 mile back to my hotel I saw that the poly sauce was not in the bag so I drove back to the restaurant. Stood at the counter for a couple minutes before being asked if I could be helped. I ROI ally thought they might be out of the sauce; nope there was plenty of of it. After driving 4 miles and over 30 min later I was able to eat cold nuggets with the sauce. I did receive an apology for the associate but the team leader or manager looked dumbfounded. read more