Typically a fair location to visit and I've had great service but unfortunately today I found hair in my order to go. Disgusting and unacceptable! I didn't realize until I got home. What a disappointment and waste of money! read more

Chick-fil-A - Fast Food Near Me - Orange, California

I found a cockroach larvae in my fries...I didn't notice until I was halfway done with my meal. The service was quick and good though. Update: The store contacted me and urged me to remove the picture and review I have posted about the incident. They assured me that this experience does not reflect on chick fil a and is a false representation. They also assured me that they have extensive pest control which is obviously not the case and is unacceptable. This post is solely for the purpose of increasing food safety practices. I hope this was an isolated incident and will be alleviated expediently. I did not ask for compensation in any form nor will I accept any. read more

Chick-fil-A - Cockroach larvae - Fast Food Near Me - Orange, California

I ordered on grub hub. One hour later, my food isn't ready. The driver is sitting at the place (I called them and confirmed) I confirmed that the driver has the order and they were not ready and made her wait. No acceptable service. They took one hour to get my order ready, not ok in my book. It seems they don't support delivery orders very well, and if they can do it right, they shouldn't offer that service. The driver was frustrated as she took too long and had other orders she was losing, seems they don't care. I love their food, but this was very poor service in their part. I tried to call the place 3x, but there was no answer. read more

I went into this Chick-fil-A to order food with my girlfriend and I got an Uber eats order while I was ordering. I waited for my food nearly 15-20 minutes. They still hadn't called my name and then I looked at the pick up section and there were three bags there. I wasn't sure if they were ours because they hadn't called our names.Five more minutes go by and I go to check if it was mine and my Uber eats orders and were, they never called mine or my girlfriends name or anything and we have been sitting there for 20 minutes. By the time we got our food it was cold and they didn't even give me the right amount of sauces I asked for.Thank you for wasting my time, my money, and my customers time. read more

Came to this location tonight at about 6 pm to place an order for myself and co-workers, 5 orders total. I was refused at the drive thru employee stated they could only take 2 orders per vehicle. Employee stated "my pleasure" as i drove away to park. So I went inside and ordered 5 separate meals/orders. They got two of the orders wrong and bagged them individually (7 bags). I asked for a large bag To put the items in, employee handed me a large bag and quickly turned and walked away. I dont write reviews often, but this place deserves 0 stars. Bad customer service. read more

I come to this chick fila all the time because its close to where I work for the past 2 years, I have consistently had issues with ordering here it always takes forever doesnt matter if i mobile order or go in person and tonight was probably my last time at this location im tired of wasting my time. Tonight i waited 20 mins for a 12 piece nuggets w large fries combo and got a small combo, even with my large drink and receipt but was too annoyed to ask them to fix it. If youre in a time crunch for food don't waste it at this location. read more

Always excellent customer service. **1 area for improvement** The traffic get blocked because the food's so bomb. When you're taking car orders when the traffic's blocked, keep making the cars move forward so there's no space between cars. Too many cars backed up with plenty of space to move forward in front of the ppl ordering. Have them drove forward while taking orders :) read more

I really hope upper management reads these yelp reviews because I have to say that my drive-through experience just now was amazing! The line was extremely long per usual, but I noticed that they have divided the line and half and they have people taking orders on handheld devices on each side. Not only that, but they also tell you which car to follow in line when the two lines merge into one which is extremely helpful. I have never made it through the drive-through so quick and I am amazed because like I already mentioned, that line was so long! Whoever came up with that idea is a genius and you should definitely keep implementing it lol. While I am at it, I will also add that as always every staff member that I spoke with this evening was over the top friendly, but I expect nothing less from Chick-fil-A employees. Great job guys! read more

Do you guys seriously charge $8 for some scraps of grilled chicken, this is a joke honestly read more

Chick-fil-A - Grilled nuggets - Fast Food Near Me - Orange, California

This is probably my favorite Chickfila location! Everything on the menu tastes so so good ! The customer service is excellent and they always say my pleasure. Talk about good manners ! read more

The customer service is above & beyond. The food is equally amazing. I really enjoy the kiddy family events.

I absolutely love the chicken sandwiches at Chick-fil-a! The chicken is sooo crispy on the outside and moist on the inside! The workers are extremely nice and they haven't messed up any of my orders so far. I just wish they'd be open on Sunday when I'm usually craving chicken sandwiches!! Overall, it's fast and easy and I love it! read more

Oct 15, 2018 @11:15am Waited in drive thru for five minutes without it moving. Since there were 10 cars in front of me I walked in. Stood at the counter for a whule with no service despite there being 15 employeea in my line of sight. No awaremess of customers. No service until I asked. No urgency. No initiative. It was like everyone behind the counter had blinders on and was half asleep. For a business that relies on customer service, all of you are asleep on the job. Cashier: Larry (odd name for a petite blond young lady) Order Number: 3948398 read more

There is something so good and simple about Chick fil A. Staff is on point, they are so friendly and so fast, always a pleasure to deal with. I like pretty much all of their chicken, sandwiches, strips, nuggets, salads, all good. Not a huge fan of waffle fries, but their lemonade is on point and very much worth the splurge. Prices are on the high end, especially since portions are tiny, but it hits the spot every so often and is always made perfectly. read more

I thank the Lord for Joseph, Savannah and team today for blessing my husband and I with their first class service, genuine care, and delicious food! These days it is rare. One guy even chased after us to give us our extra pickles. Visit this restaurant and fave it on your "good place" list. "Every good and perfect gift is from above...." "Thank You, Jesus!" read more

Went through drive thru just now got a large fry and they only filled up half way. That's messed up I always have issues with this location. read more

Chick-fil-A - Went through drive thru just now got a large fry and they only filled up half way. That's messed up I always have issues with this location. - Fast Food Near Me - Orange, California

Love this place!! Larry and his team here are amazing..always going above and beyond for the customers. It literally feels like a family here. The music they play is also a feel good type of atmosphere. This place will forever have my business. read more

i finally got the chance to try this place. I hear sooo many good things about this place. i order their spicy chicken sandwich. it was pretty good; it can be a bit spicier. it's actual chicken chicken..not like those nugget type of chicken..like smashed chicken. and i love all the sauce selection! the fries were just eh. nothing special and i'm not a big fan of their fries. if they're gonna have criss-cut fries..i imagine it to be seasoned. but i guess those dipping sauce just made up for it. read more

Need to get Nancy a HUGE promotion every time I order curbside pick up on my lunch no matter how my day is going she'll always make it better and compliment me ! She's a great employee and great customer service . read more

Chicken, chicken and more chicken. Chick-Fil-A is so good and I especially love coming here for breakfast. The Chicken Minis are a must and come in a 3 or 4 pack. They are fried chicken nuggets place in between honey flavored rolls. The chicken biscuits are almost as good as the minis, which is a boneless chicken breast served on a buttermilk biscuit. Compliment these sandwiches which waffle fries instead of hash browns for an even better experience! I'm a sauce top of person and luckily Chick-Fil-A has a nice variety. Polynesian buffalo, ranch, honey mustard and special sauce. If you like sweet and sour you will like the Polynesian. Every time I come here the drive thru line is always long but it goes by really fast. I've come inside a few times and its always clean. Even the bathrooms are taken care of, which I think is really important. The employees are friendly. They once forgot to put an item in my bag when I went to the drive Thru and a month had passed. I went to the manager and without hesitation or proof he gave me the item just by my word. Great customer service on his part. Thumbs up Chick-Fil-A read more

I'm so glad there is now both an In-N-Out and a Chick-fil-A within walking distance of my place. My neighborhood is becoming more hyphenated by the second. Food: Chicken, chicken, and more chicken. The number one is basically a piece of breaded and fried chicken on a bun. The chicken is perfectly cooked, nice and white in the middle with a crunchy crust on the outside so that it actually tastes good. For a bit more you can upgrade it a deluxe version which features lettuce and a tomato. It's about as much as you'd pay for a big burger at Carl's or McDonald's only after eating you don't feel like you're becoming diabetic. The waffles fries are fun and the shakes are in my opinion better than the ones at In-N-Out. They come topped with some whipped cream. Who wouldn't like that? Atmosphere: I wouldn't know because I always go through the drive-thru, but at least that's pretty nice. Service: They need to do something about their drive-thru speaker box. It's new, but I can't understand a word the person at the other end is saying. Synopsis: This is the perfect chickeny compliment to the In-N-Out next door. Hallelujah for good (and close) fast food! read more

Chick-fil-A - Chicken sandwich - Fast Food Near Me - Orange, California

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Came to this location because I needed to pick up something in the area. At 9 am at the drive window the order taker was so cheerful and enthusiastic. Greeted and thanked us and also repeated our order. A little too happy for so early in the morning but it definitely caught my attention. Our order was all correct and he offered us sauces. We got the chik fil a sauce and ranch. The spicy chicken sammich tastes like the other locations so there's consistency and the waffle fries were crispy. read more

Brea location- love the kids' playpen! My son had such a great time! He played while we were waiting for the food togo. The kid's meal included a paper assembling rocket ship w/planets. Very educational, I love it! I sat with my 3 year old and talked about the different planets, etc. The chicken is always delicious, we ordered the spicy chicken sandwich, nuggets and waffle fries. read more

Chick-fil-A - Fast Food Near Me - Orange, California

Great service and very fast to get your food out. The workers were very friendly. I was not impressed with their chicken sandwich or the fries. The mustard sauce was mostly sweet and no mustard in it. The chicken nuggets were ok but nothing spectacular. Not my favorite spot. read more

This is my husband's favorite quick food chain when we are traveling on the continent. Rumor has it they will be opening one if Hawai'i! Can't wait! While I enjoy their food, I can't really say I crave it. Service is great and they have things so organized in the chaos as it can get pretty crazy. I enjoy their frozen coffee. It's so creamy! read more

chick-fil-a sauce with everything is yummy! haha My first time having chick-fil-a here in la..and oh boy was it yummy. I ordered a spicy chicken sandwich and a regular chicken sandwich expecting to finish both..but failed miserably. The chicken is huge, juicy , and yummy. their fries is the best fries i have ever had. sorry in and out ! I love this place i just wished there was on closer to san jose. ): read more

Chick-fil-A - Spicy chicken sandwiches yum! - Fast Food Near Me - Orange, California

I love Chick fil A. Even though a sandwich alone now costs $4! But I take issue, particularly at $4 a sandwich, when my chicken breast doesn't come anywhere close to the size of the bun. Mini breast. Great service. Great food. But not a great value this visit. read more

Dropped by to pick up a gift card for my wife Chic-fil-a is my wife's favorite place to eat. The cashiers and managers are very nice people. Its nice to come to such a happy restaurant. I grabbed me a chocolate shake they make the best tasting. read more

I know they try hard but this is a totally worthless location. People who walked up we're waiting 20 minutes and even getting gift cards for a free meal yet if you order ahead on the app it was a 1/2 hour and no gift. They said sorry we didnt start your order until you checked in. Then why order ahead? Why use the app? read more

Best chicken in town! Most of the workers were super sweet and the food was excellent. The parking lot is crazy I will say.

The customer service is of course the best ! I mean how is it such a vast difference between their service and everyone else's ? I do wish the kids play area was cleaner. It always looks so dirty. But other than that it's our go to place for the kids and us for a quick eat. read more

This is the WORST Chick-fil-A I have ever been to! A girl (short blonde) took my order outside was very rude! I was placing my order when all of a sudden she was walking away! I told her, "I haven't finished giving my order." She said, "you need to drive your car forward." I asked her why she didn't say that before walking away?! When I drove up she took her sweet time walking up to my car. I finished placing my order with the request of two vinaigrette's. She repeated my order back to me. I drove up and asked the girl at the counter if the two vinaigrettes were in the bag. She said yes. I then asked to speak with the manager. Other staff members were watching to see what I was about to say. They quickly turned around as soon as I explained to him my encounter with the rude employee outside. He said "she'll need more training." I added "how about starting with compassion?" When I arrived home, guess what? Yup, I only received one Vinaigrette. This location needs So much training!! They can learn a lot from the professionalism of the Chick-fil-A in Buena Park! read more

The food here is the same as any other Chick-fil-A, but it's the service and family nights that make this place 5 stars. The family nights on Tuesdays are so much fun for my daughter, and the organization and service at those events are always great. The owner's son always helps at these events, and he is an absolute doll. The place is exceptionally clean and has a well stocked condiments station. Oh, and I love that the employees walk around and ask if the customers want refills. read more

Larry the store owner called this morning to address my concerns. I'll give him credit for taking the time and doing so.

Excellent management today. I'm not sure if it was the OP walking around or the GM, but he's very qualified. Play area: small but kids were okay. Parents shouldn't sit inside, however, they take up too much room. Honestly, do you need to monopolize the entry way? If you have babies, don't take them inside...please. They will inevitably get hurt and then you get mad at the older kids who have the absolute right to be in there playing. A play area is designated for 2+ years and walking. read more

Chick-fil-A - Fast Food Near Me - Orange, California

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The first time I came here, I immediately thought, "Bitch, get me a chicken sandwich... and some waffle fries! FOR FREE!" If you didn't get my Unforgivable reference, then never mind... look it up on youtube, it's hilarious imo (: Anyway, I ordered the spicy chicken sandwich and it was great. I love the dipping sauce buffet, I like to get them all and dip my fries in all the sauces they have. Their lemonades are soooo good! I get tempted to buy a gallon every time I go. The chicken nuggets are also really flavorful, they don't really need any sauces (: read more

Went in drive through, they first forgot my second fries for my second meal then I go to my car and open my box to find the little scanner tag on the tomato which means they did not properly clean. I would not recommend all the bad reviews are on point ! read more

Chick-fil-A - Fast Food Near Me - Orange, California

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Loved the food, service was wonderful even though I came in just minutes before closing, everyone had a smile on their face. Great, great job guys keep it up!!! read more

Love Chick fil a forever. Great food, awesome customer service, I'll always be a fan!!!

Honestly, worst chick fil a location I have ever been too! And it is the closest one to my house. I ordered two spicy deluxe sandwiches and it came out wrong. I go back with my receipt and the guy attending me is trying to tell me what I ordered is what I got when I am clearly showing him my receipt. I asked for my meal to be replaced and his answer "I'm not going to replace that" by this time my husband is getting frustrated because it's taking way too long--- finally the manger comes our way and long story short he offered to refund us AND had the audacity to walk to our table and take our tray of food away. HORRIBLE HORRIBLE SERVICE HERE. I am so so disappointed in this location. The owner really needs to retrain the employees. I came in with husband & little sister who is visiting from out of town and was craving CFA since they don't have one where she's from. As I get there, we order with Laura and she seemed very snappy. When I wanted "well done fries" she informed me CFA no longer does "well done" anything .. and I'm just surprised and before I can say anything she says "is that going to be a problem" with attitude! BUT I can tell she didn't want to seem rude and snappy but she was. I wanted to respond "YES that's going be a problem because that how I like my fries!" Lol because they're soggy if they are not well done. I had to ask her to repeat my order and I think by this time it was already awkward. She even spilled one of my drinks on the floor and NO ONE helped her clean. It had to stay spilled until she finfished with us which took about another two minutes. And her response was "it's been that kind of day, it's the third one we spilled today" I live right by this CFA and I know how CFA employees should be... I used to work at one near by for two years. I know that's not how you're trained to be. I honestly didn't enjoy my food as much as I wanted because of Laura's comment "is that going to be a problem" like r read more