Just barely got home after going through the drive thru and...NO SAUCE. My husband and I realized they didn't even ask us if we wanted any sauces nor did they put any sauces with our order! What are we supposed to do with our nuggets and fries?!? Just eat them?!? To say we are disappointed would be an understatement. read more

Before a Chick-fil-A opened near my work, I had never eaten there. Really, never. But proximity and convenience have led to the consumption of three Chicken Sandwiches, two Breakfast Chicken Biscuits, one 'Spicy Chicken Cool Wrap', and a few orders of Waffle Potato Fries. After these experiences, I can only conclude that Chick-fil-A sucks. And I'm not even gay. read more

Laura !!!! Love this place!!! The food is good and the "manners" are amazing! Thank you for helping young people realize the proper way to effectively communicate! Awesome job.... read more

Despite the tasty chicken that keeps me coming back again and again, I have to admit that Chick-fil-a's high point is customer service. I've never met a CFA employee who treated me like just another diner. Sentences include "please" and "thank you," smiles are on faces, and the service is super fast. The Fort Union location is the closest CFA to my house. I ate there a lot when they first opened, and I was curious if they level of customer service was as pristine as the day they opened with a giant line of fans who wanted to "Eat mor chikin." The outcome of my latest visit? YES! Sauces and refills were plentifully supplied, the fries were cooked perfectly, and my fresh peach shake was made without whipped cream (just as I ordered). They let me take a handful of mints!They even accepted my expired coupons! This CFA is the bomb. I'm glad it's so close to home. read more

I'm a Chick-Fil-A connoisseur so I stop by anytime I'm hungry and one is near. Twice now, the chicken at this location was chewy and the fries crunchy all the way through, meaning they overcook the food. I would highly recommend just going to a different location since so many are so close by and even their food is no good when overcooked. Not worth it to risk it there. read more

Minus them forgetting all sauces almost every time lol and me having to pull around and go in to get them, this is my favorite Chick-Fil-A. They are fast friendly and never mess up an order, besides the sauce lol. One minor thing but everything else is perfect. Thanks you guys! read more

Chic-fil-a is typically extremely proficient at moving people through... 38 min wait to get 1 order of chicken nuggets and a fry??! I had heard this location was not as good as others, that was an understatement. After that kind of wait you would think it would be hot, NOPE not even warm. There are plenty of other locations close by I would for sure take the extra few minutes to go there. read more

Its Chick Fil-a... Not a whole lot you can say about it that people might not already know. Its chicken sandwiches, chicken nuggets, chicken salad, chick biscuits, etc etc... I'm sure you get the drift of the menu if you somehow didn't know. I've been here twice already. I'm ashamed to say I could eat here more often than that due to its close proximity to my office. The service has been with a smile although during the opening they seem very hectic and disjointed behind the counter, probably due to how many people are crammed behind it. Its also their new restaurant layout which is horrible and seems to make odd lines in inconvenient places when it gets busy. Theres also alot of dead space that just isn't being used for a place that's so hard to get a table in around noon. They need to stick to the style of dining room and counter thats in the South Jordan location, its more efficient. This is the first Chick Fil-a that I've seen use the table numbers where a runner brings the food to you. Kind of a surprising way of doing it. When over 50 percent of the menu is a fried chicken patty on a bun, I don't know how its taking so long you can't hand it to me at the counter. Thats a gripe though, not really a deal breaker. And don't skimp out, I recommend grabbing a dream cone or whatever they call their ice-cream. Its pretty good ice cream for a buck and change. And they have Tea! Real caffeine filled cane sugar sweetened goodness that was brewed fresh. No bag in a box garbage here... I hope I don't lose any Yelp street cred for reviewing such a commoditized establishment but I'm sure some Chick Fil-a fanatic out there might wonder if his down south chicken sandwich is really being made with love, even in Utah. read more

Most Chick-fil-As are going to get five stars in my book. The food is delicious, the service spectacular (have you ever heard "my pleasure" spoken so many times? wish I heard it around the house more...) and the play area clean. Even though it was PACKED at lunchtime, the food came out quickly and the orders were correct. The only thing this new location is lacking is an opt-in text club for specials like the South Jordan one does. Oh, and maybe a ginormous basket of their mints. read more

This chic fil a consistently "forgets" to give sauce packets. For a 30 count of nuggets I was given 3 packets of sauce. For a 12 count meal, 1 sauce packet. No one wants to eat fries/nuggets without sauce. I understand not wanting to give customers an excess amount of sauce but at this point it is an obvious money saving attempt by management. This is the closest chik fil a to me but I'm willing to drive out of my way to avoid it. read more

Chick-fil-a I had never been to one of these locations until I moved to Utah, I have to say that I am pretty impressed. I love the spicy chicken which actually has a nice kick, the chicken fingers are a must try very tender and juicy. Do not forget to check out the home made lemonade. read more

I could eat chicken every day. I love the way they cook their chicken. As far as service goes at a fast food joint, this place might take home the prize. I love how they all say "my pleasure." Now I have noticed that some meant it more than others. Back to the chicken. You really can't go wrong here. I get the regular chicken sandwich or sometimes the #7 which has all the toppings. You'll be happy with both. If I'm feeling like cutting back on the bread I just get the nuggets, which are so good too. read more

It is my pleasure to write a review!! (Get it? They always say "My pleasure!") I do not know what to review first: the food, the joint, the play place, the service, the sauces ... The food is a little above average fast food. It is not the best chicken ever, but I think they put a little more real chicken in than other fast food restaurants might. (i.e. less processed chicken.) This place has nice friendly service and employees. Once my table was cleared before I was ready to leave. I brought it to the attention of the manager and he replaced everything that had been tossed. The play place is a mommy's best friend. It has great glass windows that you can watch the kiddos romp and play from a safe, quiet distance away. The best part of this amazing play place is that they made the door just slightly off of flush so the kids don't smash their digits if the door is too heavy for them. Good thinking!! The sauces are what keep me coming back for more. Let's be honest. They do dipping sauces well. So yes, I am a fan. read more

Tried to redeem my free sandwhich for the promotion through the jazz. They did not honor that promotion. They require specific steps, through the jazz app, that were not populating. I said something like jesus would honor his promises. Then I sat down to make a few more attempts and I heard the person in charge, who wouldn't validate the offer, start to talk about me. What horrible service and totally not in line with its"Christian" foundation. Just inconsidereate and a complete hassle!!! I've been able to redeem sandwiches with far less hassle in other cities with the same promotion, just by showing my e-ticket. Such a let down!!! read more

Have been in the drive thru for over 30 minutes now..... haven't even had my order taken yet. Most disorganized and slow store I've ever been to. Complete chaos in the parking lot. Get your crap together or staff more employees. read more

Through my experience chick fil a's drive thru is quick, so I figured i could stop by to grab a quick bite. It was 2 pm and the lunch rush was done but there was still a line (not very long). In the past even with a long line it has never taken me more than 8 min or so, however this time it took me 20 min. I only ordered a sandwich, the quality of service was still great and the food was delicious but this has been the longest I've ever waited. I was pretty disappointed. read more

I thought I would give CFA one more shot in Utah--avoiding the one in Draper on 12300 S and the one in Murray on State. This one definitely exceeds the customer service; however, the chicken salad I ordered looks like it's missing about $5 of the actual salad. I have come to the realization that California's chick fil a stores are just a million times netter than the ones here in UT. I'll just visit CFA when I visit my parents once every 2 years. Two thumbs down and will NOT be returning. read more

Chick-fil-A is the best fast food restaurant! The one at fort union is t best of all I have been there for years and I always treated well and all staffs are nice and awesome breakfast too! It's my number one restaurant. read more

We have grown to love this place and the service. There are often a lot of unsupervised kids in the play area so it can get pretty rough in the play area, but there isn't much that the staff can do. Speaking of the staff, they are always great. I've only had great experiences with the service and the food is consistent and it's great. I'm weird and I order kid meals at places like these for portion control, and a fun thing about these kid meals is that you can trade the toy for an ice cream. Who doesn't love ice cream?! read more

5 stars for service. Food... It's not a meat mixture... You can actually tell it's chicken because the way it tears apart when you bite it. I appreciate that. I usually get the deluxe chicken sandwich; chicken lettuce tomato an cheese. Love that you have the option to get a wheat bun. Service is absolutely superb. The people working there have the best service. Just for the service I'd come back again. I refuse to go to places with bad service. Thank you for your manners and real chicken! read more

I remember when they opened this location up. Be advised this location is super busy. Better order ahead and do curbside the drive thru is insane. Never get my order wrong and always good. read more

I love this location and I love their service but the food was absolutely disappointing. My spicy deluxe chicken was dry and cold. Not to mention the rest of the sandwich was soggy and gross. How that works is beyond me. Go to a better location, don't waste your time here. read more

Solid chick-fil-a. Service was super fast. Chicken and fries were piping hot. Very friendly staff, what you'd expect in Utah. Great ambassadors for the brand. read more

I don't know why CFA has such a following really. The food is fine, but not anything special. Is it better than McDonalds? Sure. But given the opportunity to go get food somewhere I think I'd rather go elsewhere. It is better than some of the lower-end fast food, but I'm never dying to eat there. This location seemed to be a bit all over the place as well, as there was at least 6 employees standing around the cashier area, with no sure sense of purpose. read more

Love chick fil a mostly for their breakfast because it's such a great value. The price and how fresh the food tastes is amazing. Waffle fries are great and the spicy chicken is actually spicy! read more

Beware with catering orders. I called ahead to arrange an order but when I went to pick it up it wasn't ready. I had to keep a group of twenty waiting twenty-five minutes beyond the scheduled time for the dinner. read more

This is the worst Chick Fil A ever! My daughter dances close by and the only fast food she will eat is CFA. I'm unfortunate enough to have stopped by about once a week since January. In all those visits, our order has been right only a handful of times. This is super frustrating when the drive through line is about 20 minutes long and the line inside is out the door, not to mention the difficulty of the parking lot. In addition to this, for some unknown reason their food doesn't taste like the other CFA's. It's just not good! Today, I went through and ordered a #1 and a kid's meal. To my surprise, our order was correct and I didn't have to run inside. That was huge! However, once we started eating the food, we realized that the fries weren't cooked. They were still cold in the middle. CFA corporate needs to take a look at this location and maybe retrain the entire staff! read more

I am seriously frustrated and utterly upset! This is not the first time, nor the second time or the third, but the fourth time that I go to your restaurant and order a Chick-Fil-A Biscuit or Chicken Biscuit; and it is missing the chicken. The time it takes to drive to your establishment, wait for food, and drive back to my destination only to find no chicken in the damn biscuit; drives me to the verge of doing horrible things that could earn me an unwelcome stay in a jail cell. This fourth time was the final straw and it was your last chance for my business. I knew, as I was showering this morning that your restaurant would fuck up again, and I debated myself for 15 minutes on whether or not I should make the trip to get breakfast from you. In the end I gave it one last try because I loved your chicken and wanted a treat my self and my family with some Chick-Fil-A breakfast. Sadly I was my gut was right, I will not return to any Chick-Fil-A again. I cannot bear the disappointment anymore or deal with the incompetence further. I thought Wendy's stole the spotlight with fucking up orders but Chick-Fil-A takes the ticket! Your specialty is chicken! A damn chicken place that has chicken biscuits for breakfast but doesn't place the damn chicken in the ordered chicken biscuits. It doesn't get any less complicated than that in fast food. I hope for your sake, you all figure this out, you have defiantly lost me as a customer and thought I would waste more of my time letting you know! read more

My wife and I love CFA sandwiches. Unfortunately we no longer come to this store because the size of the filets is substantially smaller than they used to be. Legitimately, the fillets are bigger at the Sandy location. Unfortunately the Sandy location is under remodel so I stopped here to get a sandwich for my wife. They should call them sliders ( which is what we call them). The filets used to hang out on both ends of the bun. Now the bun covers the entire sandwich and nothing hangs over. Not paying $7+ dollars for a slider. Can't wait for the Sandy location to reopen for a decent size sandwich. read more

They always give the wrong amount of sauces even though I specifically ask them is there 6 sauces in this bag and they say yes and always give like 2-3 stop being so stingy with your sauces. read more

i'm a huge fan of chick fil a , but today it seemed at though no one knew what they were doing. I sat in line for nearly 25-30 minutes , they charged my card not once or twice , but three times. i'm just extremely disappointed with the customer service shown today. read more

Sitting in Drive thru forever!!!!!!! Love the food but hate the wait! Why do you only have one line???

This location is always so busy, just shows how great they are! The employees are very respectful and nice. The food is great and if you download the app for chick fil a Gene Parsons(the operator of this location) gives you free stuff here and there read more

Always an amazing sandwich. Not sure what the bad customer service reviews are about. I eaten at this location about 2 times a week for the past 8 months and I've always had good experiences. With the sheer amount of consistency, I have a heard time believing the negative reviews are genuine. read more

Every. Single. Time. I go to this chick fil a something on my order is wrong. Not worth your time or money!! Find another chick fil a to go to. read more

I had no bill smaller than 100 and when I paid for my meal I only got half of my fries on a $10 meal. It's honestly too bad Zaxby's is far away. read more

Almost every time I go to this location and do a mobile order with curbside delivery they forget something. Sometimes it's a fork, sometimes it's sauce, salad dressing, even an entire water bottle with my order. I love chick fil a but it's definitely frustrating that something is missing from my order almost every time. read more

People who hate pickles, hate pickles. We can taste when the pickles have been removed instead of making a fresh sandwich. I dont mind waiting for a fresh sandwich. read more

I was so surprised with how rude and not helpful the workers are at this location. Looks like I wasn't the only person to have a bad experience. I will definitely avoid this location in the future. read more

I really am quite disappointed in this chick-fil-a. If you're wanting quick pick up and go, do not come here. Guaranteed you'll be waiting in line for 20+ minutes. When going to a chick-fil-a during a busy time you almost always see employees out with iPads taking orders, that is beyond rare at this location. But sometimes waiting in line is a good thing because you can guarantee the food will be fresh. Which again is not true with this location. With the last visit I waited in line for 30+ minutes to get my food cold, stale, and soggy. When I called and talked to the manager about the issue he offered to put my name on a list and replace my meal another day. When I went to receive that meal I was informed a list like that doesn't exist. Crappy food, crappy service. Disappointing since this is the chick-fil-a closest to my work, and this is the only location I've had issues at. Don't waste your money here read more