Please get the orders correct! I came in today and ordered a jalapeno ranch club after being so excited seeing it on the app and was sadly very disappointed. The club had a normal bun even though it was advertised coming with a cool new ranch bun and my club had no lettuce on it which is my favorite topping! The server in the store was kind and I'm upset that I waited until I got home to open my sandwich because now I can't get it fixed. Disappointed in my local Chick-fil-A. read more

Chick-fil-A - The incorrect bun and no toppings on my jalapeno sandwich. - Fast Food Near Me - Matthews, North Carolina

See all

The food was so good services are always nice at Chick-fil-A and the vibes. They were so good. I got wonderful vibes when I walk inside the normal Chick-fil-A the play place, gives me nostalgic vibes. read more

It started by the lady at the registers that was totally ignoring us as she kept looking at the soda machine. Few minutes later another person came over to help but she was too distracted with the people in the back to pay attention to taking our order. Had to repeat 3x. They left things off the tray. Service had dropped immensely. read more

I previously had left a poor review due to multiple 20 minute waits for just two milkshakes, but Chik Fil A, or at least this location, must really pay attention to the reviews because my service has been top notch ever since then. No matter what I order it comes out for curbside pickup in about 2 minutes max. Nothing is ever missing and the food is hot. I have not had a single issue with the service or food quality since last summer. In fact, the first order I picked up after my last post came out in about 30 seconds from the time I ordered. That's amazing. I sometimes have orders that include a half dozen different sauces and even those are always right. Never a missing straw, napkin, or anything. Great job! read more

It is great having a quality fast food restaurant in our community. The food is made hot/cold and fresh and quickly served. The lines can be long but they move quickly. The staff is super friendly. read more

Visited July 17 2023. Service was very fast. Workers were very kind and polite. Chicken Sandwich was flavorful as always and Sunjoy was sweet as always. Atmosphere seemed positive and area was very clean and tidy. read more

Went inside, waited a long time for food to come to table the put the wrong information on the placard, sprite tasted wrong ask for a different drink and had to wait because the cashier couldn't reach over and make a drink, he was not helping anyone, going inside was not good read more

Great Service but what happened to the wraps?? This is so small and barely anything in it? read more

Chick-fil-A - This wrap is tiny and done in two bites-boo - Fast Food Near Me - Matthews, North Carolina

The food I ordered was cold and the grilled chicken patty was a very small piece the size of chicken nugget I just got a refund and on my way to find some okay food that's seems too be impossible these days read more

Why so many two person tables? We've tried to eat there twice since the new renovations and chose to leave because there were no tables available for four. read more

Place was awesome before renovation. After renovations, I'm a little confused about what they accomplished. The inside is small and there is no seating. The drive thru is the same. I miss the old place. read more

I was turning in and i made a wrong turn, and the two girls there were jumping up and down in excitement because they thought didn't have to take another order. When i ended up turning in they were screaming "awww we have another customer", right off the bat rude customer service. When I was ordering she was also getting very short with me, I understand they are younger, but this is common respect. This location needs to do better and hire respectful workers, thanks. read more

Delicious chicken you can never go wrong with this location that's why I love eating here when I'm out of New York the food is fresh and the staff always has a smile read more

Chick-fil-A - Fast Food Near Me - Matthews, North Carolina

Terrible service. They were out of everything, and got the order wrong. The sandwich was sloppy and missing cheese and pickles.

This has to be the worst run franchise Chick-fil-A has. They always forget something, the kids just stand around laughing. This is a terrible place read more

When Chick Fil-A says F' You!!! Make your own D@%m sandwich lol. No for real though, my wife got home and only realize that she had to put her own sandwich together for the first time ever. Lesson learned..."do not go during dinner time" and order a #1 with wheat bread...or you receive a piece of chicken with cheese on the side in foil and bread in a sealed pack. We were not even sure what to do with that. I'm truly at a lost of words for this review as Chick Fil-A has always been a great place to get a quick bite. To be continued... read more

Chick-fil-A - a DIY chicken sandwich. - Fast Food Near Me - Matthews, North Carolina

See all

First time ever that customer service was not great! Considering the high value placed on customer service, very surprised by team member's behavior at window. After my, "good morning" greeting, replied with "What's the name", then handed my breakfast to me, barely looking at me! lol More concerned about him and his impact on customers especially as Mother's Day weekend approaches. You don't know which mom will drive-thru and get caught off-guard by such service and leave more discouraged then when they came! Trust me, when my kids were elementary age, I couldn't wait to drive-thru this location for a smile and a bowl of oatmeal! :) Called manager about what happened just as an FYI! She was super apologetic and pleasant! #LifeHappens read more

Today I went through the drive thru to grab a quick lunch. I was greeted by a young gentleman standing outside in 50 degree weather ready to take my order. He was polite and friendly. When I arrived at the pick up window, I was greeted by name (as the first gentleman asked for it). I easily used point from my app to pay for part of my order and cash for the rest. Before the one lady even finished getting my change my order was being handed to me by another lady. Service here is fast and friendly and always makes you feel good. My food was hot and tasty! This is our local Chick-fil-A, 95% of the time the food is fresh and tastes great. The few times it has been less then good have been the nuggets tasted dried out or the service was slower then usual... These are exceptions to the norm however. read more

This is one of the nicest CFA's I have been too. Always clean, service is quick and order is almost always right.

I go here a lot and without fail my order is incorrect when ordering drive thru or curbside. If I order a salad the dressing is not in the bag. If I order a meal the fries are not in the bag. If I order no tomatoes you guessed it tomato is on the sandwich. The parking area is always so congested that you can barely get in to park. I love that the workers are always so polite but sheesh can you all do a better job with checking to ensure every is in the bag that a customer has paid for. read more

Chick-fil-A - Barely anything on this salad, no dressing, no fork. - Fast Food Near Me - Matthews, North Carolina

Got asked to move from my booth so they could sweep and mop. I'd been in there a couple hours studying so guess they thought I was an unwanted nuisance. I do purchase a meal there every single time though, once a week, in the morning when it's not crowded. I was pretty shocked at the request and felt it very out of line. Definitely no longer feel welcome in there. read more

Every time I stop by this location I end up regretting it because of the time it takes them. Today, I went at around 3 pm. There were probably 8 cars in front of me, so not terribly busy by Chick-fil-A standards. It took 20 mins for me to order and get my food. You go to Chick-fil-A for the service and because it's quick. This location does not provide that and it's clear from other reviews that I'm not the only one who has noticed. Seems like it's time for a retrain for this location. read more

I mean at this point we all know what chick-fil-a is, right? I'm scoring this location based on their service mostly! They are always quick and efficient and of course always happy to help. Right now with coronavirus going on it's all drive thru and they have 5+ people working out there making it all run as smoothly a possible. I appreciate their efforts!! Great location, I come here all the time and they never disappoint read more

The staff at this location is awesome. The amount of effort they put out to be friendly is great. If you have a small kid, eating in is awesome. They keep the place clean - someone is always walking around and wiping down tables, getting you refills, it's very odd for a fast food chain. The playhouse is where my kid spends his time! You can sit and relax and watch for a bit while your kid plays. Afterwards - exchange their toy for a small ice cream cone too! Yes it's not the cheapest fast food place, but I'm willing to pay more to get a smile from the person taking my order and a bathroom I can wash my kids hands in and not feel like I need hand sanitizer for him as well when we walk out! Chicken is chicken - it's not healthier than McD's, but it's also tastier than their chicken. Ice Cream here is pretty tasty - try the frozen coffee - it's coffee with Ice Cream mixed together and is really good! Their breakfast is actually really good - their Sausage, egg and cheese biscuit is crazy good - and loaded with all the natural cholesterol and fat you'll need for the entire day in one meal! But if you want to eat healthy - get a salad! read more

This is what my breakfast looks again like this morning. This is at Wesley chapel Chick-fil-A and we go there often and all of the minis are always smushed together on the side. This is not the level of expectation we have of Chick-fil-A. Sadness. Do better chicky. You do not stand the minis up sideways like shown. Not acceptable. read more

Chick-fil-A - Bad example of what our usually minis look like when opened. - Fast Food Near Me - Matthews, North Carolina

Hi fellow food comment people. I always get so much food here that I unbutton by pants. Chick fil a used to be good at first I didn't like it but then I did and now the fries are soggy. Everyone is still nice (hence the two stars). But the soggy fries ruin the whole thing but when you get the fries well done they are still not perfect. I think these people need to read Goldilocks. Who is with me? Yours truly, raccoon read more

Love this location although I have 2 other and soon 3 near me! They are always busy but extremely expedient, food is always hot and fresh and the staff are as friendly as they can be! read more

The staff are usually good here, although here are a few bad eggs that like to make out with their boyfriends in the parking lot. The food is always hot, and always tasty, and the order is never wrong, but not the cheapest because the place has a lot of overhead and stupid billboards to pay for. All in all, I eat here a lot, and keep going back because it's f'ing Chik-fil-a, and there is crack in the food, but the wait in the drive-thru is just ridiculous... 2.5 mins per car, and there are usually about ten in front of me no matter when I go through. That's a long time to wait after a fifteen hour day. With a staff of like fifteen at any given time, I don't understand the wait. It's an excellent location if you go inside, know what you want, and don't mind ten bucks per person for fast food, but the drive-thru trap has to be dealt with before they find an aging corpse in the line. read more

Stop the face to face ordering. It's slow and traffic gets backed up to the roundabout. It doesn't work. Everything else about this location is great...5 stars. Face to face ordering is a nightmare. Please listen to the feedback! read more

Please, please, please do not turn into McDonald's. Last three visits included large waffle fry half full, wrong drink, no salad dressing, outside order takers being distracted/indifferent and over socializing between the staff. Been spending 80% of our family take-out budget here since they opened years ago....for marked up chicken and fries ....please stay awesome... please ! read more

Didn't think it was possible to get bad Chick-Fil-A until I ate at this location. Sandwiches are usually small and over done.

I want to send a huge thank you to the staff. My daughters boyfriends car overheated on the drive they line and a number of staff came out to help them. They Even went so far as to call a tow service. You are amazing!! We can't thank you enough!!! read more

Friendly people and amazing food. I love to bring my kids to this safe Christian environment.

Everytime I go to this Chick-Fil-A I leave in a better mood than when I came in! The entire staff here is so polite and amazing! One of their employees literally just walked me to my car in the pouring rain while holding an umbrella over my head so I wouldn't get wet, meanwhile he's getting soaked!! Now that's what I call customer service!! Thanks Chick-Fil-A, you guys are awesome everytime!!!!! read more

I just don't get it...it's just chicken...maybe I'm missing something but it's just fried and grilled chicken sandwiches for A LOT more money than the other places that sell grilled and fried chicken sandwiches. Guess I just don't get it but was not impressed with the food I got. For $9, I'd rather go to a sit down restaurant! Meh... read more

Normally I love this chick-fil-a, they are always super nice and never get my order wrong. Today I tried the mobile ordering and decided to go to the drive thru. Everything was fine until I got home and realized they forgot to give me hash browns for both of the meals I ordered. I wouldn't be that mad but I did pay for them and want what I payed for. I'd understand more if i would have placed my order there, but they had my order ahead of time. 3/5 for other past visits things have been good, but can't say I'll be trying the mobile ordering again. read more

My kids lovvvve Chick-Fil-A. The playground here is always clean and safe. Our order here is always correct... I had problems with other local Chick-Fil-A locations. Both of my daughters get the kids nuggets with fries and vanilla ice cream. I usually get a Spicey chicken sandwich and enjoy it! When I feel like having a "cheat" I get a chocolate chip cookie... they are amazing! read more

We love this location. It's always very clean and the staff is always very friendly. People always complain that Chick-fil-a is overpriced fast food, but if you compare the quality of their food to other fast food joints, it's actually not overpriced at all. We eat at Chick-fil-a frequently because they offer healthy options and they make it supper easy to count our nutritional macros! Just because people are in a hurry, that doesn't mean we should have to compromise our nutrition and health for cheap fast food. Chick-fil-a is the best fast food option out there! read more

The place is always packed I don't get it!! It's overpriced fast food. Portions are small. You can go to Viva Chicken get real fresh chicken of the bone for the same price but the portions are 2x the size. Your full when you are done eating. I never feel full after eating here. Yes the staff is friendly, but food is just average and the prices are not what you would expect for fast food.... read more

I enjoyed Chickfila very much but when all the pretty and hard working girls left, this Chickfila has gone to crap. 10/10 would not recommend to other people. read more