McDonald's is located in a safe location in front of the Sun Valley Commons shopping center, and has an easy to access drive-thru/parking. This facility has average speed to order as they always have a line but the employees are pretty nice. That said I'll be brief as if you've been to McDonalds, outside of service, the food should be about the same. As far as the food is concerned, I've had a lot of visits. One time I ordered the McRib special with a diet coke and fries. My McRib extremely dry with barely any bbq sauce, and almost all the onions missed the sandwich. The fries tasted as if they had been sitting for a while as they were soggy and limp. However, another visit my sandwich was warm, had a lot of sauce and all the toppings made it to the dance! Also, the fries were warm this time too which was a pleasant surprise. For those "ice cream" zealots, I didn't inquire if they ice cream machine was working as the story goes..... My kids shared their food and I found the Big Mac dry as well since they didn't put much sauce on it. To many times I've seen the middle bun "naked." Their chicken sandwiches I'd probably rate the lowest of the fast-food restaurants since they're dry, small and only have pickles. The nuggets are good when hot but I'd say 4 out of 10 times they're lukewarm at best. Be sure to ask for your sauce and check the bag as the servers miss it often as well. Overall, the people here are nice but the food is much like all McDonalds now adays if you don't catch them at the exact right time. It's frustrating because outside of the McRibb the fries are the best part of the meal and when they're cold the whole experience is wasted. At least the staff are nice. read more

This stupid restaurant let my order get stolen then when i reordered they didnt give me my food correct and sauce..DONT COME HERE.

I can normally appreciate this location outside of a few negative experiences, ranging from two young people playing around when they should be attending to food orders, a worker who condescendingly slings orders without ever looking to see if I'll reach them in time, to the most recent visit which left me speechless and without cheese. How does a cheeseburger have no cheese? Get it together, McWorkers! I went through the drive thru after midnight and was the only customer. How could my order possibly be wrong? Even the receipt had cheeseburger. If I wanted a hamburger, I would have said that. read more

Ice Cream Machine Down at 3pm. Told me a happy meal was $8.37. No one was at the first window to pay so I drove to next window with my card, Girl at that window said I was suppose to pay at first window, I said no one was at that window she said "yes there was" I was like I just left that window and no one was there, she starts screaming for the employee...I just left without paying. read more

Luckily no issues, they're pretty rude at the intercom and their frappe machine stay down :(

They always change their breakfast time. I was told it was 3:30. Then I was told it was 3. Your night shift SUCKS! They have awful customer service and are very rude. Specifically the African American manager that's on shift during this time. Very disappointed with McDonald's. read more

terrible don't go unless you wanna be accused of stealing food even when you have a PAID receipt. if you wanna spent a half hour of your time arguing over a $10 happy mea this is the place for you! read more

Nasty! As I was sitting about to leave a customer walked-in and approached the counter Asked to speak to a Manager, heard Her said that when She took a bite out of Her Chicken sandwich She bite into someone's braid of Hair! Felt sick to my stomach as I also ordered their Pico Guacamole Grilled Chicken. Worst off was the behavior of their Crew Members towards each other, witnessed one staff member walk by another and pulled Her hair, phone ringing off the hook no one has the time to answer due to their Social Job! The Crew Members have (ZERO) Respect for Management! As I am writing this Review just heard someone YELLING The F... word, how great. read more

I specifically asked for barbecue sauce, they charged me for the condiment yet it was not included in the order.

I live and work in Indian Trail and have had two experiences with this location. Both experiences were terrible. Unfortunately when I ordered through DoorDash they don't deliver from the one closer to me which is the one on Highway 74 in front of the Walmart that's connected to the gas station ( which by the way is phenomenal! I love this location and prefer it) , so my first experience was through door dash. When the food was delivered I had to basically rewarm everything up in my air fryer and it still was absolutely disgusting. Nothing was fresh at all. Unacceptable ! Not even the sweet tea was good. It tasted like watered down tea and it wasn't because of the ice because the ice was not melted at all yet. After that I vowed to never eat at this location again however decided to give them another chance and went while on lunch break because when I'm at work this is the closest location. The fries tasted like they have been sitting all day and so did the burger. Clearly this location has an issue with selling old food. They don't have fresh food at all. It's one of those locations where you have to request everything to be fresh every time you go clearly which you shouldn't have to do. I really didn't feel like writing this review but this place is absolutely ridiculous and I wanted to save others from wasting our hard earned money at these types of places. What is the manager doing to fix this is my question because by the looks of the other reviews I am not the only one that has had an unacceptable experience here. The only thing I will say is that the young man working the first window on 3/5 around 4:20 pm was the ONLY pleasant thing about this location. He was friendly but still didn't make up for the waste of money and old food. I'm sure my stomach will be hurting in about 20 minutes from the food. I almost turned around to ask them to prepare everything over again and make it fresh but I didn't have time to. Unacceptable McDonalds ! Never going to this location again. read more

What's up with all the hate for this location? It's a McDonald's! I often take my kids there for a weekend breakfast treat. The staff have nearly always been polite and cordial and the food is, well, McDonald's. Not only list when I want a fancy crepe but for an egg McMuffin, they'll do. There is nothing, particularly outstanding about it, just well executed, fast food, as you would expect from McDonald's. Obviously, it's not every day food, but it is an occasional dietary splurge/treat. McDonald's is not my favorite fast food but you know exactly what you are getting and this location does a decent job. read more

This McDonald's has rude employees and a rude night shift manager , I went in at 8pm to get my son a happy meal after a long day at the park swiped my card and it took the money out of my account and they said they had not got my order in the system after asking for a refund was told she put it back on there ? Makes no sense if my order didn't go through in your system and you can't even give me my sons food how are you giving me a refund after her saying all of that she left me standing there for 45 minutes telling other employees not to speak to me and to call the cops , she was very rude and laughed in my face when I said it was all the money I had left to get my sons food until the next day which was pay day the MONEY CAME OUT OF MY ACCOUNT I showed her that several times and she insisted there was nothing she could do ( thin Hispanic manager ) months before I did door dash to make some extra money and waited 1 hour for an order just to be thrown out the drive thru window at me and my husband read more

Honestly if I could give this place zero stars I would. The concept of "fast food" is lost on this location. They must have found the worst management and employees to drop in one place. If you EVER try to go past the daylight hours you better have a full tank of gas and Netflix on your phone. You will be there long enough to watch a full length movie. It's sad! read more

You would stand a better chance of getting service and movement out of zombies (the WD kind) than these folks. It's like they can't get out of their own way. In this place if you go in at night, they won't even take your order at the mic, they use 1 window for EVERYTHING so the lines are stacked. I went in one morning and the cashier was taking orders on a piece of paper and I had to help him do the math because their registers "weren't available." Just now I waited 10 MINUTES for my diet coke after placing the order at the kiosk. An employee with a Grey shirt, no name tag and a loud smoker voice kept yelling at me "I'll be right with you." Then she'd yell at the kitchen staff some more and look at me and ask again if I was waiting on a diet coke. Just go elsewhere. read more

If I was the owner I would be concerned about the way this store is being run at night. Not taking orders at the order screens, making customers order at the second window after waiting in line for long periods of time before even preparing the food, not accepting credit cards or giving receipts for cash transactions would be something that should concern me. How much cash is actually going into the register and how much is going into pockets read more

Save your time and go to another McDonald's , I mean it. On the sign it says drive-thru open 24/7. Everywhere on the McDonald's says drive thru open 24/7. It was 11:02 and figured McDonald's was our best bet to get some late night food. The line was long but we don't mind waiting. We waited in the drive thru line for about 35mins once we got to the actual Ordering mic we waited another 10 mins just to be told they decided to close early.... uhm what? Why couldn't they just tell us they decided to close early instead of making us wait for so long. Please do not go to this McDonald's you'll only be wasting both your money and time. read more

Manager sucks, service sucks, we got food and waited in the drive thru for 20 minutes just for 2 ice cream cones and a large fries.

It is really hard to screw up fast food but this location seems to do it all the time. Went thru drive thru last night and ordered the quarter pounder hot and juicy combo. Employees at drive thru were totally disfuntional. The girl who took the money was rude and never thanked me. They screwed my order up and I had to show them the receipt to get my food. The burger was cild and was not hot n juicy. The fries were cold and unsalted. How hard is it to get what you paid for. They need mature adults working the dinner hours and not kids who have no clue. I'm to district manager to report my experience. read more

It's sucks bad service they needa build chik fil a in sun valley area took me and some other man 20 minutes to get our food while other people that ordered before us was already eating and out the door read more

The worst part about this location among the million and a half is the hours , they list that they are open 24/7 and close the line after 12 this location is a joke along with every employee there Iv had so many bad encounters there that the place is an actual and I say this again to keep it PG but a whole joke , I hope the gm's brakes fail :) read more

Worst Diet Coke ever. They cheap out on syrup. Third time, never again. Then they had the nerve to ask me if I want my change? Really???

This place has really gone down hill! I dont eat fast food much, but I did tonight and everything sucked! I had a car pull up beside me in the drive thru to tell me it was a 30 minute wait! Yes, I get it...it's 11:30pm, but damn get your shit together! I can't WAIT till the taco bell comes in at SunValley. How about hiring quality people instead of paying people the bare minimum!?! The ownership here obviously sucks! The franchise owners names use to be on the window...guess they figured out just how shitty the restaurant is and took it down. I asked the the young lady at the window for the owner's contact info...after waiting 45 minutes in the drive thru, she told me it was on the receipt. Bullshit it's on the receipt! Y'all need to close this pathetic place down and let something worthy come in because you've obviously failed! Congratulations! read more

ALWAYS A TERRIBLE EXPERIENCE. wait times too long, App never works there staff is terrible coffee always cold and the fries

This was the most spectacularly bad McDonald's I think I have ever been to. I wish I could give a 0. First, in the drive through line they were taking orders from the #2 lane, but not the # 1 lane and when they finally did, it was at a 1-6 car ratio. When I did get to order, they could not understand iced coffee little /light sugar and milk. She repeated the order no joke, 5 times. Only to get it wrong and make it so light it was almost white. I asked for sauce on the side, she confirmed in the drive through only to have it missing then they ask to charge me again. They care SO little that when you point out the issues (drive through lane orders not being taken) The staff begin arguing. SO unprofessional. Avoid. Avoid. Avoid. read more

The night shift is awful. I tried to order a drink the other night. The woman refused to take my order at the screens. You had to order at the window. There was already a long line. I left after 15 minutes. Tonight, I went. The young man skipped me twice at the screens. The one taking my money said one word, Sprite, to me. No total at all was given. No thank you. Nothing. I asked the next young lady about their service at night. Why it was so bad? She asked what I meant and I told her. The guy running the drive'thru tried to argue with me. She kept telling him to hush because she was trying to listen. I told them to get it together because people are complaining. read more

Always makes me wait at night time. The dont take any orders on intercom at night i have waited here before for 30 mins before the even took my order. Worst drive thru service every especially if u want food late night. read more

I always say no cheese ketchup only they put cheese.Also this continues to get worse by me getting a quarter pounder no cooked meat this is not clean at all and the service is very slow read more

I have gone to this McDonald's multiple times and every time I have gone there has been some type of problem. Usually some of the problems are kids fighting outside, staff getting your order wrong, Long wait times for food. On this particular occasion I made a mobile order and no one knew about my order. The staff stated that I was trying to get free food and accused me of stealing. They stated they will not give me free food even after showing them that my mobile order app have gone through and said it was ready for pick up. On top of that they threatened to call the police if I don't leave and I asked for a refund and they refused the refund. The workers stated that all that goes through Raleigh and I would have to talk to my credit card company. My order finally did pop up and asked my name. They said they where having computer problems. When I got my food it was cold, fries container was semi empty and they even messed up my drink order. I love McDonald's but may need to make the drive to go to a different location. read more

McDonald's - a plastic cup with a straw - Fast Food Near Me - Indian Trail, North Carolina

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McDonalds in Indian Trail had burritos for $1.00 a month ago, and they jacked it up to $1.39. Today, November 11th, I ordered a burrito and a small coffee. The girls said, "$2.97." I said, I was just here Friday and it was $2.55 with the tax. She said, "They jacked the coffee prices up now. It's gone from $1.00 any size to three different prices with the small being $1.39 and the large is over $2.00." So, the only way I can compensate for this $0.80 increase or 40% price hike in one month is to cut my trips from five a week to one. I'll only go in there now on Fridays. So- who wins? McDonalds just lost $ me from $12.75 a week to $2.97....or $9.76 less than they would have received. That trend has been known to slow the sales of goods to customers to the point where the profits are reduced and franchise owners go out of business. John Tyler Monroe, NC read more

McDonald's is generally a horrible restaurant, but this one is by far the worst of the worst and that's saying something. Every single time I go there I order the same thing and every single time the geniuses that they have hired get it WRONG. How is it possible to look at a screen and not put the food on the screen in the bag? I order a big breakfast (no pancakes) a sausage mcmuffin and an extra hashbrown. I get a bug breakfast (with syrup for some reason) a mcmuffin a 1 harsbrown. I have to go inside show them my receipt and what's in the bag to get what I ordered and paid for. I have had it with this McDonald's. NEVER AGAIN. read more

I go here almost everyday and they are never usually nice but i am just there to get my food then leave. But the service I received the other day was absolutely terrible. They had a menu calendar and the day we went they had a $0.79 cheeseburger option so we got two. Then they were trying to charge me full price and I said it said on the menu and even the cashier was confused and said it was in fact cheaper today but still charged me full price. I had not paid yet and said I would like the cheeseburgers removed because I did no longer want them if they were not $0.79. She said I could not take it off even though I did not pay yet. I said I was not going to pay for it. She got her manager at the time and the manager was so unbelievably rude. I apologized for the inconvenience and she screamed throughout the entire restaurant saying not to give the cheeseburgers to me. I was utterly embarrassed and will no longer give them my business. read more

Service is absolutely horrible. The attitude from the workers and the manager is unacceptable. I will no longer patron. There are plenty of other options in IT. read more

Absolutely the worst McDonald's I have ever been to. I constantly have to wait 20 minutes or more in the drive thru...really I can't tell you when I haven't waited forever. If you go through during the night good luck getting any service. List of excuses I have gotten are "sorry our system is down" "sorry we aren't serving right now" (24 hour McDonald's with cars in the line) "sorry we are out of chicken". If by the grace of God you do get your order taken prepare yourself. Service continues to be shockingly horrible. I have never been to any fast food place in my life that sucks as bad as this McDonald's. This McDonald's could give the area it sits in a bad name just by being there. I can't even put into words how bad it sucks. Anyways...don't waste your time or money. There's plenty of other options around them that blows this dump out of the water. Oh and if anyone is wondering how their food is once/if they ever get it here's a picture of my burger from the other night. Enjoy. read more

McDonald's - a person holding a hamburger - Fast Food Near Me - Indian Trail, North Carolina

Maybe I'm just used to being treated will at Chick Fil A, but the person at the drive through taking orders acted like she just didn't have a care to give. When i drove to pay, she took my card and wouldn'f say thanks, we appreciate your business or kiss my butt. read more

Their service sucks. I go back there now and again hoping things are better but only left disappointed. Even my 15 yr old son dont want to work there because of that. He said he wants to work somewhere that holds up to high standards. Kid you not. Out of a babes mouth. read more

Worst McD's I've ever visited. I waited 10 minutes at the drive thru and nobody took my order or even acknowledged I was there. I circled around to see zero customers and workers just hanging out. If I could give a negative star review, I would. read more

Slowest drive thru ever at night. Expect to wait in line for at least 20 minutes. Been like this for years. Owner must not care enough to make a change. Although he comes into the store and greets people time to time. Definitely a last option place for me. read more

Worst work ethic ever seen. Saturday night, 5 cars at the drive-through and the "manager" bypasses all the efficient features of the 2 lane 2 window pre order, drive through to make them go to one window, order, pay and pickup. It took me 12 min to get to the window. When I asked why the drive thru wasn't being operated properly I was told it was. When I asked for the "manager", who I had already seen on her phone while waiting, she came and argued with me, refused to finish my order, refused to give her name, and taunted me when I said I'd report her. By the time I left, there were 12 or more cars in the two lines and "manager" and another drive thru worker were standing around talking. I've already sent a complaint to corporate and will be calling them tomorrow (Sun). Their 800 line is open 7 days a week from 7-7 CST. 1-800-244-6227. read more

I was at this location on April 20th 2017. Why'll I was going in I fell. A customer help me get up. When I went to order no one ask me if I were okay. You could see my hand was cut and my chin was bruised. Will never go back ! Pamela Stroupe read more

Never had a good experience here and am not sure why I go back. Probably the worst McDonalds I have ever tried. The latest is last night when I pull up to the drive through, I am told to go to the first window to place my order. Why? Because it takes so long and if they accepted my order at the drive through speaker and the order would be time stamped and it if the corporate office saw that they would probably take the franchise away. This has to be management telling them to do so. Very underhanded read more