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    Five Guys

    3.2 (76 reviews)
    Open 10:30 am - 10:00 pm

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    FIVE GUYS ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Outdoor seating
    Good for groups

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    The amount of fries I got with my almost $8 "regular fry"
    Angela N.

    Ordered a regular fry for almost $8 in addition to a little burger. What I received was less than any small amount of fries I've received. Not only was the cup not filled, there was no additional scoop that is always been part of any fry I've ordered from Five Guys and eaten at numerous FG's in America and Europe. Money is tight these days and when you feel like I was sold snake oil, it makes me angry. Between those and my Little Cheeseburger, it was no where worth the $25+ I paid.

    a sign in the window of a fast food restaurant
    Diamond G.

    love 5 guys burgers. So happy I made it home at 9:40 because as a frequent customer I know they close at 10 (as stated on their door and online) Just for the workers to lock the door & look me in my face with the other customers inside. I held my hands up plenty of times asking if they didn't close at 10. I even called and no one bothered to move to phone to simply say "hey our hours have changed". Terrible customer service.

    Greasy receipt given to me at the time of purchase.  Not sure how as the cashier was not serving food.
    Leslie B.

    Okay so this place has a lot of work to do before I will go back. My family and I used to go to many of the Five Guys locations throughout the East Coast but have fallen off. I made a quick stop at this location because I thought I could get an order of delicious specialty fries in a hurry. Well the fries were done fast enough but they left off the delicious and the specialty. SMH! Parking was available just outside their door and when I went inside I was able to walk right up to the register. No greeting was exchanged except, "Can I help you" and even that lacked a smile. I went around dinner time and perhaps it had been a long day for the cashier so I hardly noticed as I was not feeling all that well myself. I ordered a regular fry with "extra Spice" and noticed that the receipt given simply said regular Cajun Fry. I thought perhaps that the fries were made in a big batch and that as my order was separated from the pile the extra spice would be applied. There were three customers waiting for their completed order on the "pick up" side of the counter so I headed over that way without instruction. I forgot to ask for the extra spice when I saw what was happening at the Fry station. The guy was pulling fries from the hot oil, giving the basket a couple of shakes then dumping them into the fry bin. He then used his carefully gloved along with the fry shovel to apply the spice and to turn them. Next he grabbed the brown paper bag for each order and dumped the fries in. The exterior of the bag was so greasy I almost lost my appetite. Although we know that we are not eating the healthiest when we consume fast food, we don't want to see our worst fears actualized by getting the proverbial "bag of grease." My order was called out "number 22" and my food passed over the counter unceremoniously. No thank you for coming, or anything. I got in my car and as I drove home I decided to munch on a fry or two only to realize that I could hardly taste the spice. The "extra Cajun" had never been applied. Next time. . . I think not.

    Front of Five Guys in Steele Creek

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    Photo of Paul R.
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    2 months ago

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    30 days ago

    Always giving so little fries!! Damn so expensive and now they're not even filling up the bag replacement for the old cups

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    2 years ago

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    1 year ago

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    1 year ago

    Excellent service, excellent food! We have never experienced any issues with Five Guys and HIGHLY RECOMMEND!

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    2 years ago

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    2 years ago

    Order incorrect, overpriced, very slow service. Multiple customers complaining about incorrect orders. $52 for 2 adults and 1 child!!!

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    3 years ago

    I order from door dash and they let someone else take the order and refused to remake it...poor customer service

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    7 years ago

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    12 years ago

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    8 years ago

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    5 years ago

    Food is always great! Khalif was very great with customer service! Needs to be a manager, very hard worker!

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    6 years ago

    One star because one employee wearing red mask not fully covering nose and working on vegetables

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    Brooks Sandwich House - Cheeseburger my way.  Mmmmm.

    Brooks Sandwich House

    4.4(273 reviews)
    14.0 miNoDa
    $$

    A Charlotte institution, Brooks has been serving tasty burgers, hot dogs and fries from a red-brick…read moreroadside kitchen in NoDa since 1973. And their recipe for success is pretty simple: fresh, honestly made food served hot, and with a smile. There's no indoor seating (and not much outdoors, for that matter), limited parking, and no booze, but the chili cheeseburger, served in a wax paper wrap and dripping with greasy flavor, is a quintessential Queen City experience. Service was fast and friendly, and you can enjoy your meal at a covered picnic table or (as we did) in your car. I wouldn't say Brooks makes the city's 'best burger' (much less 'the World's,' as the sign claims), but its homemade goodness will remind you of simpler days, when it was a lot easier to find reliably tasty comfort food at a reasonable price. Definitely worth a visit from anywhere in Charlotte.

    This has been a local spot I love for many years! The burgers are great. I like mine just burger…read moreand ketchup, the fresh hamburger patty delicious not buried under a heap of toppings. Yet, Brooks is famous for the chili and the slaw is good. My friend had the smoked sausage sandwich,said it was great. The potato wedge fries are fried crispy on the outside and soft and fluffy on the inside. This one of my childhood local spots still great food. It is a sandwich shop order at outside window without any real seating but still well worth it

    Photos
    Brooks Sandwich House - Outside ordering area.

    Outside ordering area.

    Brooks Sandwich House - Fried bologna sandwich

    Fried bologna sandwich

    Brooks Sandwich House - Outside

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    Outside

    Queen City Bites & Crafts - What more could you ask for?

    Queen City Bites & Crafts

    4.3(199 reviews)
    11.6 miUptown
    $$

    There are nights when you just need your faith rewarded. Tonight, my friends, is that night…read more Out of town we here spending my first night in Charlotte. There are so many choices. Too many choices. Just red something simple, delicious, and contorting. But who? Enter QCBC. It's getting late. I'm hungry. And I want something simple. And honestly, The Alley is really hyper confusing. So I pull into QCBC just looking for a burger and a beer. And dayum!! Did they deliver!!! First...my bartender comes in super cool. She explains the menu and recommends a beer. I keep it simple...the QCBC Burger with provolone and fries. She recommends the Kolsch. I'm in!! Long story short...perfection!!! The burger is cooked exact to spec. The fries are crispy, seasoned and delicious, and the beer is a pitch-perfect match. Faith restored!!! I was skeptical going in. Walking out...full, happy, and looking forward to the next time I can settle up to the bar and enjoy another perfect burger and a beer experience. Seriously kids...hit it out of the park!!!

    Visited here for some food and drinks before a show at the Knight Theatre. It was great! Very cozy,…read morefelt like a neighborhood spot. Service was wonderful and friendly and food came quick. I got the poutine, which was solid, and my aunt got a burger. It wasn't life changing, but it was good and I was thrilled to be able to have basically anything on the menu because they confirmed my allergies (seafood and nuts) were not a concern here at all. Will absolutely be back!

    Photos
    Queen City Bites & Crafts - Having a little fun!  Our favorite spot in the alley to chill and drink good beer!

    Having a little fun! Our favorite spot in the alley to chill and drink good beer!

    Queen City Bites & Crafts - Amazing pimento cheese bacon burger

    Amazing pimento cheese bacon burger

    Queen City Bites & Crafts

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    Crave Hot Dogs & BBQ

    Crave Hot Dogs & BBQ

    3.5(103 reviews)
    11.6 miCotswold

    Today I happened upon a Crave Hot Dogs and Beer. They have a vast menu with a ton of options. My…read morefriend and I stopped in for a snack. We got a chili cheese dog with fries. They both were tasty. The hot dog was big and juicy and well dressed. They air fry all their traditionally fried. That's probably my only complaint. I prefer fried food to be fried in oil, but that's my preference. We also tried the brisket and pulled chicken (sorry I forgot to take a picture). They were also good. Everything was served hot and fresh. I'm a condiment girl and they have five bbq sauces: Original, Mississippi, Kansas, Memphis, and Sweet and Tangy. We actually liked all of them between the two of us. Here are a few more highlights and reasons for you to stop in and check them out. 1. Plenty of parking including a ramp for accessibility. 2. They have Ax Throwing. It's not traditional axe throwing, they use a screen. They also have other fun games including Tic-Tac-Toe and a Candy Crush like game. It's also affordable. It was $10 per person/hr. We stopped in on a Monday afternoon before 5:00pm. 3. They have a few fun things on their menu including corn nuggets, fried pickles, pineapple upside down cake, and a sampler where you can try a little bit of everything. 4. The staff (Ron and Shawn) was very friendly and thoroughly explained the menu. They also chatted with us since they were not too busy and made sure we had all we needed to enjoy our meal. 5. They have over 20 taps with a variety of beer. They also have beer specials during football season. Stop in and visit Crave for a taste of Carolina and a little family fun.

    I didn't not eat at their restaurant. Their food truck came to a event in my nearest city. Customer…read moreservice was amazing. Answered all the questions. Ambiance was nice and they did have samples of their popular dishes. I order the brisket Sammy which has sliced brisket, Kansas BBQ sauce, coleslaw and pickles (which i didn't add). Sammy was perfect. Brisket was easy pull apart and they don't skimp on slaw and sauce. Need to return to try more items, but today's choice was a 10/10.

    Photos
    Crave Hot Dogs & BBQ
    Crave Hot Dogs & BBQ
    Crave Hot Dogs & BBQ

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    Five Guys - burgers - Updated May 2026

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