Mehhh...slow and not super friendly service. Music way too loud. Fries were hot and fresh though. Seemed a bit expensive for what I got which was a little fry and little bacon cheeseburger (12.50). Likely won't be back any time soon. read more

This 5 Guys location recently went through renovations. It looks great, but the renovations went beyond the cosmetic kind. There are new menu items like shakes (the salted caramel with bacon...yes bacon...is amazing). The fries are being fixed differently and come out piping hot, crispy on the outside and beautifully tender inside, and the level of service has had a major overhaul! 5 Guys burgers and dogs have always been good, but this location is seriously doing it right. If you haven't been here in a while, come back and experience the difference!!! read more

Why did I come here during peak lunchtime? ¡Ay, caramba! Had a looooooooooooong ass wait for a veggie sandwich and fries... Think they need five guys to help prep those orders especially during the lunch rush. #ijs read more

Did you read the news? Five Guys recently passed In and Out as America's favorite burger. It is easy to see why - the burgers and fries are made fresh to order. The store has a nostalgic theme with the white and red colors reminiscent of a 50s diner. This location is probably my favorite burger in the Steele Creek area, especially when I am famished. If you arrive hungry there are boxes and boxes of peanuts stacked up for snacking. I love sitting and watching my hamburger cook. Five Guys also has the same philosophy I do when it comes to hamburgers - double patties are the norm! With the open environment you can see your food as they make it so you know for sure just how fresh everything is! The fries portion borders on ridiculous. When I order to go I get the regular fries portion and it is about a third of the bag. It's okay though because I split them with my dog, it mitigates my guilt for not sharing the hamburger with him. The only hesitation I have with going here is the price. Last time a cheeseburger and fries (no drink!) set me back $12 which is a bit much for a chain fast casual restaurant. However the quality is spot on and the online ordering makes it a delicious and fast meal. read more

Wow. I have 50% hearing loss from birth and all I got was a cold attitude and rudeness just because I could not hear the employee. Even when I said I had a hearing loss. Will never come back! Thanks to the chick name Nathaly Q! I get your job sucks sometimes, but sh*t I have it bad at my work too! Learn to respect! read more

Simply the best burgers I've ever had! Get the app, order ahead, 7 minutes later you are in burger heaven! I have been to 5Gs around the country and have never been disappointed. read more

Ok, so I get the hype. But I am not sure I am a believer. It was good, but best burger ever? Nah, I don't think so. For $17 for lunch for two that included two burgers, a shared fry and two waters...I don't think I would become a regular. The meat was more than enough and it was.messy. I had mine all the way minus pickles and tomato and mustard, and it was good. Better than many in fact. Our order got taken by another patron on accident so our wait time was longer thn expected but it was no biggie. I might could stretch it to 3.5 stars, but for this visit, I am going to round down. Maybe I will try again another day. read more

The food here is great, and there are lots of options for burger toppings. Service is good and the staff are friendly. I've been coming here for a few years, but in the past months things have gone downhill. In the past 2 months or so I have got 4 wrong orders - as the burgers are wrapped and I'm taking food out I only find out when I get home. Talking to staff they say they have not had any other wrong order complaints at all; I find it hard to believe that I am the only person in Charlotte who has had all of their recent wrong orders. If they can fix the quality control problems (or at least realize they have a problem) I would give this place more than 3 stars. read more

This place is good for fresh bugares and fries but kind of pricey. The service was good and the restaurant was nice and clean . If you have extra money and want a good burgers and fries . This is the place to be. read more

Fries are substandard. Not only is there a lack of fries but they are not seasoned well and they were not fried long enough. This is not what we are used to with Five Guys. They photo I have attached is just how the fries were taken from the bag. read more

Five Guys - Lack of fries - Burgers Near Me - Charlotte, North Carolina

I love five guys but this particular location has disappointed me !!!! I had a little cheeseburger and the lettuce was not fresh and crisp like it supposed to be , it's almost like they gave me wilted lettuce , ugh read more

Friendliest 5 Guys in town and the best burgers in southwest Charlotte (yes, I've tried you other "guys"). One knock as parking is not the best. read more

Love this place, staff is always friendly and helpful and food is always great! Never had any issues and go here a lot!

Five Guys is known for their made to order burgers and fresh hand cut fries. This location does not disappoint. The food came out quickly and tasted fantastic (although the fries were a little too salty for me). They even have one of those Coke Freestyle machines so your drink can be as custom to you as your burger. If you're looking for a good burger that you don't have to go to a sit down restaurant for, than this is a good choice. read more

We've come to this five guys for at least a year now and they've seem to just hire a bunch of people who do not know what they are doing. Even before this, they've always taken way longer than the projected time to complete an order. But now they're getting the orders wrong too. Waited over 30 minutes past the estimated wait time to also have wrong order. Huge difference between grilled and raw jalapeños! read more

It was ok. an 8 to 10 minute wait in an empty burger joint. And they tend to over cook the burgers just a wee bit for my tastes. I like SOME juice to be flowing from my 11 buck cheese burger......but otherwise friendly service and no mistakes on my order, so yeah, 3 stars read more

I recently ate here with some family and friends and I have to say this Five Guys exceeded my expectations! The staff was very polite and friendly, they took my order accurately and I got my food in a timely manner. The food itself was excellent and tasted so good. The milkshakes are also great. The restaurant itself was very clean and pleasing to eat inside of. I highly recommend coming here and trying a milkshake as well. Great place. read more

My wife and I have fallen in love with 5 Guys burgers. And this location is a great one! They are real pros and a friendly team! yeah, it's pricey. But if you go somewhere else, you think you've overpaid because the quality is so sub-par compared to 5 Guys. Goodbye BK, McD's, Wendy's, etc etc etc.! read more

I ordered my meal online at 5:30 and it said it would be ready at 5:43. Give or take obviously. I got there at 6:05 walked up to the counter where you order and told them my name. They yelled it out & then another employee repeated it..but nothing. Not even "it's not ready" or "we'll get it to you as soon as it's ready. Stood around with about 8 other people that were waiting on food. I noticed a brown bag sitting on a shelf. Then 2 more customers come in to pick up an online order. One guy said something to the worker and the response was "Let me check." She walked back to where the brown bag was and said "Unless you so-&-so then your order isn't ready." Well "So-&-so" was me. I went back up the counter and told them that was my food sitting on the shelf. I got my food and left. By that time it was a little after 6:30... read more

Great burgers and fries. I always love coming here and I even love the inside look of the place as well, If you order a small you still get a lot of fries so remember that when you order fries with your burger. read more

The half of the staff didn't want to work and was hanging around in the back. One staff member was working by himself with a very large order .Then that very staff member became vey anger. Also when the staff came back they steal help very little. Date 3/24/2018 read more

Came in for a quick bite and was welcomed professionally. I ordered a hot dog and and asked that it be well done and it was received with perfection. My husband enjoyed his burger and we shared the awesome fries. Nice team of young men running things and doing a great job in a professional manner. read more

Have been here many times over the past year....the burgers are consistently delicious and the staff does a good job of keeping the restaurant clean. The service is always quick and friendly. The cost is a few bucks higher than the chain places close by but you get what you pay for. In my opinion the best place to go if you're not in the mood to fire up the grill. read more

Best burger I have ever had in my life. Super fresh and well worth the wait (they prepare and cook your food right in front of you). Highly recommend. read more

After hearing my beautiful girlfriend complain all week about how bad she wants a burger from five guys I decided to finally take her there. The commute to five guys was great besides the fact of having to hear her complain about how hungry she was, but I remained calm as I know once I feed her what she's been craving for she will calm down and leave me alone. As soon as we stepped in the fast food joint, we ordered our food. Two double patties and fries, you know the usual. We took it to go and ate it back at my place. That's when everything went downhill and the Stephen King's nightmare began. We both began to experience the same similar symptoms of nausea and vomiting not to mention headaches accompanied with really astronomically bad stomach pains. I begged her to take me to the hospital but she was in as much pain as I was. Anyways, long story short. Turned out we received food poisoning from this fast food joint. So never again shall we return there. Y'all stay away, it ain't safe. read more

I love Five Guys! I recently moved from NY to the Charlotte area and have always been a fan. This location did not disappoint! As a person with gluten sensitivity, Five Guys is very knowledgeable about gluten intolerances. They're fries are gluten free, which is always a treat. They also offer their burgers bun-less or on lettuce wraps, so I never feel like I have to skimp to get a good burger. I would highly recommend this location! read more

Five Guys should be proud of this staff. I've eaten in a few Five Guys an they always seem to have a good quality burger but this location stands out. We have been in a few times and we are always greated with a clean restaurant and a happy staff. I'm not usually a fan of chains but these guys take pride in their work and cook a great burger. :) read more

Very loud noisy place due to the hard floor and walls. Workers dragging charts and tables around while I was trying to eat. Sweeping around my table while I was eating, a big no-no! Very discourteous to patrons. Manager was completely apathetic when I brought these things to his attention, didn't even apologize. I won't be back. read more

As long as you're clearly aware you get what you pay for you can't go wrong at Five Guys. Real ground beef cooked fresh, not processed, frozen and shipped for miles and miles. Fries cut a fried from fresh whole potatoes, not processed, frozen and shipped for miles and miles. You know what your eating! And then you taste the difference when you eat the burgers and fries. Delicious burgers!! For me after eating Five Guys I never even consider places like McDonalds and Burger King anymore. Sure Five Guys cost a few dollars more. But if you care anything at all about quality, taste and about what you are putting in your body, you definitely won't care about paying a little more. When I want a delicious burger I head straight to Five Guys! read more

Who doesnt love a good burger and ohhh myyy gahhhh their cajun fries are just die for! Don't come here expecting something fancy. It's just some good ole fashion burgers and fries! ;) read more

Was in the mood for a Good Burger the other day, and when I want a good burger Five Guys always comes to mind. The menu is simple, and the ingredients are Fresh, and everything is made to order. There toppings seem to be neverending, and don't cost anything extra. So if your in the mood for a big juicy burger head to Five Guys. You won't regret it!!! read more

Gotta love everything about Five Guys. It's always a toss up but half the time I order the hot dog . And the fries- yum-o!

After an extremely hot summer I was looking for to taking my family for burgers and sitting out on the patio outside and enjoy a day in the 70's. The patio is very nice but unfortunately it's obvious no one have been maintaining it. It was a slow Sunday and only ones on the patio but it was apparent that no one has wiped off the tables or swept in a very long time. Tables and chairs were disgusting and ants and other insect were everywhere. Napkins, bags and food laying around. Come on 5 guys. Had we not already ordered we would have walked out. Once clean it should take only a few minutes for someone on the staff to walk outside to check on things and wipe tables off and sweep and pick up trash that was left behind. Do this a few times a day and make it a part of the closing and it should never be an issue.. we love 5 guys and hope that management addresses this. The food can be great but if not clean people will stop coming read more

Awesome food just make sure you don't get it to go. My car smelled like greasy fries for days after I took some takeout home for dinner. If you really want a good burger, just stop by here and eat in, it's worth not having the greasy fry smell! read more

I've had burgers at many Five Guys locations but eat at this one most often. These guys and gals know burgers and fries like no other. They have pretty mean hot dogs as well. With a great seletion of toppings which are included with the price you can customize to suit anyone's taste. The fries vary from day to day to the random farms they come from. I suggest trying the Cajun spice give the fries a little kick...!!! read more

Don't ever come here waited 30 minutes for 2 burgers and a fry. The service is atrocious here I'm sorry to say this because I love five guys but this is terrible never again read more