I love the CFL chicken tortilla soup! I tried it for the first time this past winter and Hub's and I both loved it! It comes with a perfectly sized packet of tortilla strips that really makes this richly brothed soup extra yummy! I figured it was a season soup offering and last week asked the nice young man at the Chick-fil-A counter if the still offered soup, to which he said, "Yes." I ordered two cups noting they came with saltines instead of tortilla strips. All this to say: if you order (which I did) chicken soup (thinking it was chicken tortilla), keep your expectations low. The cup of soup was noodle forward, oddly sweet, and only a half step above a can of Campbell's chicken soup. This was my fault for not paying attention to the details of the item. Regardless, CFA is always a delightful experience and offers numerous delicious items. My preference will always be their chickentortilla soup vice their chicken soup moving forward. read more

I love this Chick-fil-A!! Staff is always super friendly and the food is absolutely delicious! I typically go through the drive thru and it always goes very quickly! When I've dined inside, it's always been a great experience! Super clean dining room with very kind employees that are super helpful and go above and beyond to make it a great experience each time. Thank you, Chick-fil-A! read more

I need to update my review on this Chick-fil-A. While the food is great, and the service is always kind, this location leaves much to be desired. Traffic flow management is a serious problem at this Chick-fil-A. They are imposing a developer fee on every order... The business should be holding the development accountable for the traffic problems. Getting in and out at this location is a catalyst for road rage. The traffic on the access road is almost constant during peak times and you will find it difficult to get out of Chick-fil-A, especially if you are needing to turn left. If you are attempting to get to this location from the Publix parking lot, you might as well take a right, go past the congestion and turn around by Culver's who has no business (relatively speaking). The traffic in this area is enough to deter me from visiting during normal food hours. Let's put it this way-I pulled off and forgot a gallon of lemonade that I had ordered on the mobile through app. After escaping and realizing this, there was not a moment of hesitation--there is not enough time in the day to make me want to turn back around and fight that traffic again over a gallon of lemonade. read more

Chick-fil-a Madison relocated from 8300 Highway 72 to Clift Farm in 2021. This site comes with many improvements, including a larger interior dining space, parking lot and drive-thru. Overall, these changes make the property much safer and easier to navigate. Since its grand re-opening, I have been to this location dozens of times. Not unlike other locations, CFA Madison consistently delivers quality chicken-based products, sides and beverages with exceptional customer service. On the last few visits, I have utilized the mobile thru line, which can be used to pick up orders placed online using the Chick-fil-a mobile app. While this line is not always faster than the traditional drive thru, it makes ordering and pickup a seamless and virtually contactless process. read more

Chick-fil-A - Exterior - Fast Food Near Me - Madison, Alabama

Food and service always excellent! Very polite, appreciative and respectful!! Asking for extra sauce or changes to orders are not a problem!

We were in Madison staying over night for a business trip in Huntsville. We decided to try this new Chick Fil A. Wife dropped me off at Hotel for me to check in and she went back thru drive in. She arrived back and we eat in our hotel room. At first glance the standard chicken meal seemed off. fries were under cooked!, Chicken sandwich was extremely crunchy and crispy like it was over cooked and didn't exactly taste right. Even before I finished my meal I started feeling sick. I didn't even finish my fries and this is out of the norm for me! Later that night I got really sick and starting with the cramps and dry heaves. I never threw up but had the cramps all night and did not sleep any that night. This has happen once before for me and believe it or not it was at another Chick-Fil-A location, so I do not know what it is about what they are doing, but I will not be eating their new chicken sandwiches any more! I had someone else tell they got sick just like me at another location. Say what you will, but something is going on! read more

Chick-fil-A in Madison across from the new Crestwood Hospital. I gotta give it five stars. My good buddy Robert is the chief cook there and he says they got a fantastic biscuit chartering service. I've always got to wait whenever I get my food. place is always busy and they're closed on Sundays. read more

old lady stands over your shoulders to check your order on you phone very uncomfortable feels like profiling

It's a chic fil a. Good food. Good service. Super long wait times. There is no advantage to using the mobile order either, it's still a 20 minute wait. That wait you're also trapped in a line and can't pull out of it. read more

Was given 2 chicken biscuits with bacon & cheese (additional charge) after ordering 2 breakfast biscuits at 8:30AM. After returning a few hours later to get a refund I was told I needed my card with me. After a third trip back I was hoping to get lunch with the money I payed for breakfast but then was told I can only get a refund which is what they did (without me having my card). Thanks for giving me the run around! Still have yet to eat and it's now 3pm. Truly a 5 star experience! read more

Pleasant staff. Fast and efficient service even when the lines of cars are long. Got my order correct. Love their food. We will be back soon

This location should surrender the chain name because it definitely does not live up to the brand standard AT ALL! Staff are not friendly, things are always disorganized and the efficiency that Chick-fil-a is known for is no where to be seen. I've been several times but tonight was my last visit. read more

This store creates an unsafe traffic situation by allowing customers to back up onto the road. If this occurs again, I will be informing the police and formally complaining about their obstruction of traffic. This is the worst chicken in the area, it is not worth jamming up the road to have chemically enhanced chicken. read more

I love chickfila, my kids love chickfila, we come here A LOT but while we love them their drive through is awful. If they are not taking multiple orders on one side the mobil thru is not moving at all. Cars that I was more than 5 in front have already gotten their food on the other line and I'm still waiting. I don't see the point of the Mobil thru when the other line moves faster? I also can't stand that they will bring food to a car that's 3 card behind you but you're still waiting on your food in front. This location definitely needs some work. Love you chickfila but this wait be rough. read more

Fast and efficient service. Order was filled with the requested items. Food tgat was supposed to be warm was warm and food that was supposed to be chilled was chilled. read more

After ordering my food came within 3 minutes. Caleb took my order and also brought my food out, he was very kind and thorough. Amy and Jason were amazing at their job, making sure the restaurant remained clean and that customers were satisfied! 10/10 would recommend! read more

The drive-thru is super slow, especially in the morning - they have one lane for drive-thru orders and one lane for online order pick-up only. Once you are in the drive-thru line, there is no way of getting out. read more

Food is Chick-fil-A good, however the line for mobile pickup was slow. It took pretty long even though online ordering portal said that it is the fastest way. Drive- thru line seemed to be going faster. read more

Always smiling always quick!! Practically know my order I stop here to get my niece her after school snack

Service is horrible. Too many kids playing around instead of working.Took 20 mins to get my food. This has happened multiple times. I don't no recommend this chick fil a to anyone. Go to the Athens one or any other one in Huntsville read more

While I appreciate any CFA, the functionality of the drive thru is awful. You are at the mercy of the car up front. If you have your order, there is NO way to leave. You must wait. Horrible design. They've probably gotten my orders wrong 50% of the time. But I do feel like that is getting better. I don't go much but it is not the CFA to go to if you're crunched for time. I've never been and it ran smooth and timely. It makes ordering ahead on app and using mobile thru kind of pointless. I hate to even leave a review on a CFA like this. I feel like I'm sinning but y'all got to get this drive thru in order. Take notes from Athens. read more

Every time that we come to this Chickfila and do the mobile order we get the incorrect order. This is a very frustrating situation.

i would not at all recommend this chick fil a location at this point. every. single. order. is. wrong. i understand a casual mistake or two but everytime ? i give up, i'll go all the way to huntsville before i do this again. read more

This restaurant is so close to my house. I can't help but try to give them business - every time I try to give them business they screw my order up. They are in the business of biscuits, but cannot seem to get the biscuits in the bag. The funny thing is they are set up to look like the most efficient Chick-fil-A you've ever seen but they regularly screw up orders. read more

Chick-fil-A never disappoints! Good comfort food. This location is great because it has a separate drive thru line for mobile orders. So easy and seamless to get your fix for Chick-fil-A! read more

I love chick fil a service is always great but when i'm in a hurry I like to order curbside delivery but they don't offer it or stopped offering it. it really is helpful for people who can't wait in the VERY long line. read more