Last night I went to the drive-thru at Chick-fil-a, nothing happened out of the ordinary until I got home and realized I wasn't given my debit card back after paying. I had went straight home after buying my food so I know I didn't get it back. I called the # on my receipt and it doesn't work, I google the restaurant and find another # and that's an incorrect # as well. I finally get the # and call and Gavin answers, I explain what happened and he says "That's unheard of here" and puts me on hold without saying he was doing so. He gets back on the phone and says "Nothing has been turned in here",he didn't ask my name or what card I had given them. He acted like he really didn't want to help me but said he would call me back after reviewing the video tomorrow! I said NO!!!!! I need to find my card NOW! He said the person that can look at the video has gone home for the day, but after talking with him for a little bit he agreed to contact that person so they can look at the video. I gave him the time off my receipt and said he would call back. Gavin called me back and said there was 2 transactions at the time and both cards were given back to me. I assured him I didn't have 2 transactions and only 1 card and NO I DIDN'T GET MY CARD BACK!!!. I gave him the name of the person on my receipt as well and said to check with her. Gavin said they looked and no one had my card. I gave him the exact time listed on my receipt which was 7:37:53, he said he would have to look again at the video and call me back and that he had to go help other customers! (Very rude!!!) I'm a customer that needs help! 45mins passed and Gavin didn't call back so I called again and talked to someone else, no sure who he is. I was told Gavin went home already. I was mad about not getting a call after he said he would. The new person I was talking to had heard something about a missing card but said they don't have it. After I finished talking all he said was "Yeah" like he wasn't even listening. I wasn't offered any help to find my card. I tore my car completely apart looking for the debit card and still couldn't find it!!! I KNOW I didn't get it back after paying for my food. In turn I had to call my bank to cancel both mine and my husband's cards and now my bank is charging me $10 to get new cards. I've never had trouble with Chick-fil-a in the past and all of their employees have been so nice, even when standing outside in the cold and heat!! I eat here at least 2 times a week but this will keep me from going there in the future!!! I even deleted my app from my phone for the rewards!!! read more