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Lawrence, KS

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Chick-fil-A

2.5 (50 reviews)
Closed • 6:30 am - 10:00 pm
Updated 2 months ago

Chick-fil-A Photos

Business Info

CHICK-FIL-A ATMOSPHERE

What's the vibe?
Moderate noise
Good for groups
Dogs allowed
Outdoor seating

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Recommended Reviews - Chick-fil-A

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Ate it all!
Peter V.

Chicken sandwich always HITS here and the sauce makes everything ‍‍ Awesome . Nice customer service, and pretty nice restaurant. Only downside was fries were just a bit soggy, but otherwise great with sauce and well seasoned. Chick Fil A always a good choice!

Eric L.

We went through an empty drive thru but still had to wait 15 minutes. They told us to pull forward and turn our hazards on. At 12 min I went inside and I explained I was waiting on my order and the guy acted clueless. I explained it to me but the manager through a sandwich after checking it and stormed to the back. Then she came back and told the clueless guy to walk the order (mine) to the car. She was also dealing with another complaint. I told him it was mine but he wouldn't listen. I showed my receipt and he still didn't believe me and asked me if "that" was my car... the ONLY car in the parking lot. He said he had to confirm. Isn't that why you show receipts? No apology for the wait. The bread was under baked and the chicken overcooked. HQ should check this place. I know this is unusual for Chik-fil-a but obviously this restaurant is poorly managed.

Exact Order
De'ja M.

Drove to the drive thru and placed my order. Deluxe Chicken w Pepper Jack and Fries w/o Salt. My order was INCORRECT

Market Salad was definitely a few days old

This was the nastiest looking salad I have ever seen. Had to be a few days old. Blue cheese had fuzz growing out of it. Fruit was all mushy. Lettuce was all brown

Fly in my cup
Friday B.

Absolutely the worst Chick-Fil-A I've ever been to. The chicken tasted like it had been fried in rancid oil and there was a fly in my drink that I only discovered after I'd drank the whole thing and took the lid off to eat the ice.

My baby shake...they don't sell large anymore
Raina M.

I really don't know what is happening with Chick-fil-A but today's experience was quite numbing. I placed an order through the drive-through. As usual the drive-through was packed but that's to be expected. I haven't been to Chick-fil-A in a couple of weeks but I used to go there all the time so I know the level of service that I'm used to receiving which is why today's review kind of breaks my heart a little bit because the service I received was lackluster to say the least. When I got to the window to pick up my food there were five people working the window, which was a surprise to me because it's usually 2. When they handed me my large shake, which I have ordered numerous times in the past, what I got was a baby shake. When I told them that I requested a large, the guy says "we only have one size now."When I asked does your price reflect that, he looked at me as if he didn't understand what I was asking. I said does your price show the difference in the size of the cup, to which he replied "no". I sat waiting for my three piece chicken strip which was spent for the next 10 minutes listening to the five people working the window discussing what their plans are for the weekend. To hear some of the things that I heard, was very annoying due to the fact that I'm not there to hear what you're going to do for the weekend, I'm there to purchase food. After 10 minutes of annoying banter between the employees, I was told that my chicken strips weren't ready yet and I had to pull to the front of the building to wait. When I pull to the front of the building there was a person ahead of me who was also waiting for food but they wouldn't pull into a parking space they were blocking the drive-through which meant that I could not pull up. This rating is not based on the food because I have ALWAYS had fresh, hot and delicious food from chick fila every single time, this is simply about the level of service, which seems to be plummeting. I don't know what they call themselves doing having all of the excess workers outside to take your order, five people behind the window at the drive-through but at the end of all of that if I wind up being charged full price for a small cup and waiting for food that I should not have taken as long as it took to receive and most of all not having to hear peoples personal conversations while they're supposed to be working...it just seems to me that the changes aren't really helping the outcome. I love Chick-fil-A's food so I will continue to patronize but how often I do has been decided by what happened today.

So I ordered a medium Mac and cheese.  Think someone ate 1/2 before I got it. Would have returned it but was already home.

I love their Mac and cheese but this is a little ridiculous. I ordered a medium and like half the container was empty. If they want all my money for this then give me a full container. I swear I paid for a medium but this could fill a small. Just wrong.

This is a photo of my food with out chick fil a sauce

This is the 2nd time u mfkrs forgot my chick fil a sauce. How do u mistake 3 chick fil a sauce for zero? Serious answers only can u guys read ?

ows a bowl of macaroni and cheese

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6 years ago

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11 years ago

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7 years ago

Your average Chick-fil-A. Good customer service and the same quality of food you'd expect.

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8 years ago

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7 years ago

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9 years ago

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11 years ago

God is great but the staff is green and overwhelmed. Today, Saturday at 2 pm waited 38 minutes in drive-in to order and get food

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10 years ago

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11 years ago

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10 years ago

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Ask the Community - Chick-fil-A

Review Highlights - Chick-fil-A

“So now, yesterday my husband and I went through the drive thru and got a Frosted Key Lime shake along with a peach shake.”

Mentioned in 2 reviews

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