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Chick-fil-A

2.5 (49 reviews)
Closed 6:30 am - 10:00 pm

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CHICK-FIL-A ATMOSPHERE

What's the vibe?
Moderate noise
Good for groups
Good for kids
Dogs allowed

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Market Salad was definitely a few days old

This was the nastiest looking salad I have ever seen. Had to be a few days old. Blue cheese had fuzz growing out of it. Fruit was all mushy. Lettuce was all brown

Eric L.

We went through an empty drive thru but still had to wait 15 minutes. They told us to pull forward and turn our hazards on. At 12 min I went inside and I explained I was waiting on my order and the guy acted clueless. I explained it to me but the manager through a sandwich after checking it and stormed to the back. Then she came back and told the clueless guy to walk the order (mine) to the car. She was also dealing with another complaint. I told him it was mine but he wouldn't listen. I showed my receipt and he still didn't believe me and asked me if "that" was my car... the ONLY car in the parking lot. He said he had to confirm. Isn't that why you show receipts? No apology for the wait. The bread was under baked and the chicken overcooked. HQ should check this place. I know this is unusual for Chik-fil-a but obviously this restaurant is poorly managed.

Exact Order
De'ja M.

Drove to the drive thru and placed my order. Deluxe Chicken w Pepper Jack and Fries w/o Salt. My order was INCORRECT

Fly in my cup
Friday B.

Absolutely the worst Chick-Fil-A I've ever been to. The chicken tasted like it had been fried in rancid oil and there was a fly in my drink that I only discovered after I'd drank the whole thing and took the lid off to eat the ice.

My baby shake...they don't sell large anymore
Raina M.

I really don't know what is happening with Chick-fil-A but today's experience was quite numbing. I placed an order through the drive-through. As usual the drive-through was packed but that's to be expected. I haven't been to Chick-fil-A in a couple of weeks but I used to go there all the time so I know the level of service that I'm used to receiving which is why today's review kind of breaks my heart a little bit because the service I received was lackluster to say the least. When I got to the window to pick up my food there were five people working the window, which was a surprise to me because it's usually 2. When they handed me my large shake, which I have ordered numerous times in the past, what I got was a baby shake. When I told them that I requested a large, the guy says "we only have one size now."When I asked does your price reflect that, he looked at me as if he didn't understand what I was asking. I said does your price show the difference in the size of the cup, to which he replied "no". I sat waiting for my three piece chicken strip which was spent for the next 10 minutes listening to the five people working the window discussing what their plans are for the weekend. To hear some of the things that I heard, was very annoying due to the fact that I'm not there to hear what you're going to do for the weekend, I'm there to purchase food. After 10 minutes of annoying banter between the employees, I was told that my chicken strips weren't ready yet and I had to pull to the front of the building to wait. When I pull to the front of the building there was a person ahead of me who was also waiting for food but they wouldn't pull into a parking space they were blocking the drive-through which meant that I could not pull up. This rating is not based on the food because I have ALWAYS had fresh, hot and delicious food from chick fila every single time, this is simply about the level of service, which seems to be plummeting. I don't know what they call themselves doing having all of the excess workers outside to take your order, five people behind the window at the drive-through but at the end of all of that if I wind up being charged full price for a small cup and waiting for food that I should not have taken as long as it took to receive and most of all not having to hear peoples personal conversations while they're supposed to be working...it just seems to me that the changes aren't really helping the outcome. I love Chick-fil-A's food so I will continue to patronize but how often I do has been decided by what happened today.

So I ordered a medium Mac and cheese.  Think someone ate 1/2 before I got it. Would have returned it but was already home.

I love their Mac and cheese but this is a little ridiculous. I ordered a medium and like half the container was empty. If they want all my money for this then give me a full container. I swear I paid for a medium but this could fill a small. Just wrong.

This is a photo of my food with out chick fil a sauce

This is the 2nd time u mfkrs forgot my chick fil a sauce. How do u mistake 3 chick fil a sauce for zero? Serious answers only can u guys read ?

ows a bowl of macaroni and cheese

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Photo of Will W.
100
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7 years ago

Your average Chick-fil-A. Good customer service and the same quality of food you'd expect.

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Photo of Carl E.
51
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10 years ago

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7 years ago

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6 years ago

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8 years ago

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11 years ago

God is great but the staff is green and overwhelmed. Today, Saturday at 2 pm waited 38 minutes in drive-in to order and get food

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10 years ago

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Photo of J. N.
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11 years ago

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10 years ago

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Page 2 of 2

Ask the Community - Chick-fil-A

Review Highlights - Chick-fil-A

So now, yesterday my husband and I went through the drive thru and got a Frosted Key Lime shake along with a peach shake.

Mentioned in 2 reviews

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From there moment we walked in the door, we felt welcome and eager to try try this tasty chicken…read moreand waffle goodness! Once we were ready to order, the owner was eager to help us make decisions on different menu items and even father is a sample of one of their flavored iced teas when my mom couldn't decide which drink she wanted. I ended up ordering for the spicy chick on a bubble waffle with fries, and my mom of for a BBQ chicken sandwich with a waffle on the side. The dining room was clean and comfortable, and the temperature was just right (a unicorn when my mom and I are together, as she's always too cold and I'm constantly undecided whether I'm too hot or too cold, especially during the humid weather air conditioning season!) Our food was cooked to order and done pretty quickly. By the time we got home the wake was a little less crispy, but that's to be expected when hot, fresh food is transported in carry out containers. The waffle was still delicious, nonetheless! The chicken portions were enormous and could have easily made two meals. Per my usual M.O. though, I was a glutton and ate the whole thing - haha! The sauce/seasoning wasn't exactly like other Nashville hot chicken I've had, but it still had a great flavor, and the jalapeños gave it an extra kick that pushed it right to the edge of my spiciness threshold. Good thing I had that delicious iced tea to wash it all down! All in all, I had a great experience, and this will definitely be in my Lawrence takeout rotation. I can't wait to try all the other flavor combos on their menu!!

This is a quaint little restaurant owners on site and extremely friendly they'll make you feel like…read moreyou're welcome and part of their family. They're chicken is to die for it is not like a chicken tender most of them are about 5 to 6 in wide 3 in thick they are absolutely delicious they're wraps are the best in Lawrence. Everything is made fresh you don't have to worry about them pull them out of a hot drawer and throwing it on something their waffles are extra fluffy and delicious very big selection of sauces. I highly recommend the chicken sauce it's delicious and taste like nothing that was available in Lawrence. Good enough okay. And not to make this too long but you got to try their french fries smothered in brown gravy with a huge chicken plank and lots of cheese it is the die for

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How do you review McDonald's? They are the same throughout the nation and only the decor is…read moredifferent. There is not much variation on the menu from one to the other. It's just... McDonald's. This particular McDonald's is clean, easy to access and it's fast (kinda the name of the game, right?). Nothing outstanding either way about this restaurant. The reason McDonalds has been so successful is because of the uniformity. A quarter pounder in Nome, Alaska will taste the same as a quarter pounder in Possum Grape, Arkansas. I have never had an issue with their food. Truth be told, there are things on the menu I crave. Sometimes you just gotta have a Big Mac or a double cheeseburger. I have never thought their fries were great but they do hit the spot. I actually like the breakfast food more than their regular food. The only issue I've had is just a personal preference and that is the amount of ice they put in their drinks. I happen to like ice in my drinks. Mountains and glaciers of ice. With their automated machines, though, McDonalds just puts a spit of ice in their cups. That's the one thing I wish could change. The prices are reasonable for what you get. The service is average. I've never had problems with smirky servers. The restaurants are clean. I think they do a good job of making sure the establishments are clean. Like o said, there are little variances so this is a difficult review to write. All in all... it's not bad.

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