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Chick-fil-A

2.5 (49 reviews)
Open • 6:30 am - 10:00 pm
Updated 1 month ago

Chick-fil-A Photos

Business Info

CHICK-FIL-A ATMOSPHERE

What's the vibe?
Moderate noise
Good for kids
Dogs allowed
Good for groups

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Recommended Reviews - Chick-fil-A

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Reviews With Photos

Eric L.

We went through an empty drive thru but still had to wait 15 minutes. They told us to pull forward and turn our hazards on. At 12 min I went inside and I explained I was waiting on my order and the guy acted clueless. I explained it to me but the manager through a sandwich after checking it and stormed to the back. Then she came back and told the clueless guy to walk the order (mine) to the car. She was also dealing with another complaint. I told him it was mine but he wouldn't listen. I showed my receipt and he still didn't believe me and asked me if "that" was my car... the ONLY car in the parking lot. He said he had to confirm. Isn't that why you show receipts? No apology for the wait. The bread was under baked and the chicken overcooked. HQ should check this place. I know this is unusual for Chik-fil-a but obviously this restaurant is poorly managed.

Exact Order
De'ja M.

Drove to the drive thru and placed my order. Deluxe Chicken w Pepper Jack and Fries w/o Salt. My order was INCORRECT

Market Salad was definitely a few days old

This was the nastiest looking salad I have ever seen. Had to be a few days old. Blue cheese had fuzz growing out of it. Fruit was all mushy. Lettuce was all brown

Fly in my cup
Friday B.

Absolutely the worst Chick-Fil-A I've ever been to. The chicken tasted like it had been fried in rancid oil and there was a fly in my drink that I only discovered after I'd drank the whole thing and took the lid off to eat the ice.

My baby shake...they don't sell large anymore
Raina M.

I really don't know what is happening with Chick-fil-A but today's experience was quite numbing. I placed an order through the drive-through. As usual the drive-through was packed but that's to be expected. I haven't been to Chick-fil-A in a couple of weeks but I used to go there all the time so I know the level of service that I'm used to receiving which is why today's review kind of breaks my heart a little bit because the service I received was lackluster to say the least. When I got to the window to pick up my food there were five people working the window, which was a surprise to me because it's usually 2. When they handed me my large shake, which I have ordered numerous times in the past, what I got was a baby shake. When I told them that I requested a large, the guy says "we only have one size now."When I asked does your price reflect that, he looked at me as if he didn't understand what I was asking. I said does your price show the difference in the size of the cup, to which he replied "no". I sat waiting for my three piece chicken strip which was spent for the next 10 minutes listening to the five people working the window discussing what their plans are for the weekend. To hear some of the things that I heard, was very annoying due to the fact that I'm not there to hear what you're going to do for the weekend, I'm there to purchase food. After 10 minutes of annoying banter between the employees, I was told that my chicken strips weren't ready yet and I had to pull to the front of the building to wait. When I pull to the front of the building there was a person ahead of me who was also waiting for food but they wouldn't pull into a parking space they were blocking the drive-through which meant that I could not pull up. This rating is not based on the food because I have ALWAYS had fresh, hot and delicious food from chick fila every single time, this is simply about the level of service, which seems to be plummeting. I don't know what they call themselves doing having all of the excess workers outside to take your order, five people behind the window at the drive-through but at the end of all of that if I wind up being charged full price for a small cup and waiting for food that I should not have taken as long as it took to receive and most of all not having to hear peoples personal conversations while they're supposed to be working...it just seems to me that the changes aren't really helping the outcome. I love Chick-fil-A's food so I will continue to patronize but how often I do has been decided by what happened today.

So I ordered a medium Mac and cheese.  Think someone ate 1/2 before I got it. Would have returned it but was already home.

I love their Mac and cheese but this is a little ridiculous. I ordered a medium and like half the container was empty. If they want all my money for this then give me a full container. I swear I paid for a medium but this could fill a small. Just wrong.

This is a photo of my food with out chick fil a sauce

This is the 2nd time u mfkrs forgot my chick fil a sauce. How do u mistake 3 chick fil a sauce for zero? Serious answers only can u guys read ?

ows a bowl of macaroni and cheese

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Photo of Carl E.
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11 years ago

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Photo of Will W.
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7 years ago

Your average Chick-fil-A. Good customer service and the same quality of food you'd expect.

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8 years ago

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7 years ago

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9 years ago

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11 years ago

God is great but the staff is green and overwhelmed. Today, Saturday at 2 pm waited 38 minutes in drive-in to order and get food

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10 years ago

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Photo of J. N.
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11 years ago

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10 years ago

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Page 2 of 2

Ask the Community - Chick-fil-A

Review Highlights - Chick-fil-A

“So now, yesterday my husband and I went through the drive thru and got a Frosted Key Lime shake along with a peach shake.”

Mentioned in 2 reviews

Read more highlights

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I recently visited this little deli in LFK and I absolutely loved it. The deli is on the smallish…read moreside but they do have indoor seating and a little patio out front. The ambiance is pretty bare bones but they definitely advertise their political stance and I appreciate that because I like to support like minded places and people. They also had signage up that was super informative and helpful for certain situations one might run into in this current environment. The kitchen is super open and the service was friendly. They offer a variety of sandwiches, sides, soups, Italian sodas, and even catering. I went with the Classic sandwich: roast chicken, turkey, bacon, Colby, green leaf lettuce, tomato, onions, mayo, and avocado spread on toasted whole grain. I did have them swap the whole grain for sourdough because I'm a sourdough junkie. They were totally accommodating. The sandwich was delicious. The deli meat was high quality and had a great flavor. The veggies were fresh. The sandwich stacked. Highly recommend. They have a bunch of sides like potato, pasta, and even green salads, plus Mac and cheese, but I went with the tomato soup. The tomato soup is housemade with white wine and aromatics and topped with a dill crème fraische. The soup was so good that I would have happily eaten a giant vat of it and would have been satisfied. This will probably be the side I order for life. Although they do have a daily soup so that may have to be tried in the future. Definitely stop in and check them out!

Really surprised to find such poor food and service that seemed uninspired at best. No ambiance to…read morespeak of. I am baffled by the five-star reviews.

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McLain's Market - Lawrence - Beautiful decor

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3.8(22 reviews)
0.5 mi

I used to love this location but I feel like it went downhill.. either that or the McLain's…read morelocation off of Roe is just that much better. The location off Roe (and yours) has the chicken finger snack. At the location on Roe it's freaking incredible. The coffee bbq sauce is next level.. but at the Lawrence location it's overly greasy and the chicken is shaped weird. You also didn't give me the coffee bbq and that made me wanna cry. Also I know Lawrence has a bag ban but pleaseeeee give paper bags. I don't like my crappy chicken strips or girl breakfast flying around my car Also not great matcha. I really like your lattes and cake though! I never go inside because it's too crowded.. so obviously you're doing something right when the inside gets so full. Also love the vibe. Anyway I have mixed feelings as you can tell. Byeeeee!

I like McLains and that bothers me quite a bit. The atmosphere is nice, the pastries are very good…read moreand it's a nice place to hang out. The food, though, isn't that great for the price. It's too pricey for the quality. The location is nice and I do like the interior. It is fashioned to be very neo-quaint (I made that up). Everything is very eye catching and pleasing. They sell t-shirts, caps, dry tea and coffee. You can get all sorts of knick-knacks at this restaurant. The food is order at the counter style and they bring it to your table. I was here with a friend and we told the cashier we were eating in the restaurant. The funny thing is they brought us all disposable utensils. People at other tables had glass drinking cups but we had paper. Very odd and my friend was not too happy about us being singled out in this manner. I love biscuits and gravy and I thought the McLain's version was both good and bad. The biscuits and gravy were good but it came with a scrambled egg and hash browns. They were terrible. Microwave oven best. They don't give you a choice of egg- which is telling. You automatically get scrambled. I guess that's the best the microwave could off up. The total price on the biscuits and gravy and microwaved scrambled egg and hash browns was almost $10. Not worth it at all. My friend had the Farmer sandwich. It looked good and it was very big but my friend was unimpressed. All the items on their menu seemed overpriced. Bottom line for me is that it's just OK, nothing special. The restaurant is easy to access and visually appealing. There are no issues with staff and everyone seemed pleasant enough. I just think this place could be better.

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