First time going here that it was not busy! So they can not claim that that's the reason for the following. I drive 10 minutes home with my order only to realize they didn't give me the sandwich I ordered and had put fried nuggets (that I didn't order) in the bag instead. So I drive 10 minutes back, to get what they had originally screwed up on. Ask them to please remake the rest of my oder because by the time I get home the food that I had originally ordered would be COLD! They tell me that they can only give me what they didn't give me and will not remake my order. Even though it was their mistake. Their fault, if you will!! Had to speak to the assistant, Issa, because the manager, Dom, wouldn't even come to the window to talk to me! Again, they were not busy! I got a full refund and asked for the corporate number, assistant managers name and the managers name, which at first, she didn't want to give it to me! I call the number from their parking lot and spoke to a nice guy named Robert who took all the information, asked for the order number, names, and informed me that someone would be contacting me, who oversees that site. I doubt this will go anywhere but I hope that the manager's karma comes back to bite her in the a$$. I hope and pray that all the food she orders out in the world is WRONG & COLD!!! If I could give this place zero stars, I totally would! Such a shame. All the others I've been to have been so friendly and accommodating! This place should rethink it's Christian values! Letting your clientele go home with cold food! Horrible and shameful. Especially with the cost of fast food! And these people just want more and more money for working at fast food places when they can't get an f'n order right! Shameful!! read more

Man they hire anyone here it's slow and they mess up the orders . I live in Lancaster and willing take the drive to Palmdale to avoid having a bad day lol read more

This chic fil a is insanely slow compared to Palmdale. Also, the food quality just seems worse. You get two of the same sandwich from this location vs. Palmdale and this one will have stale buns and the taste of the chicken is off. Regret coming here every time I go through this drive through. read more

I don't understand why this location can't get it together! I've had so many issues including today. My breakfast sandwich had an English muffin so burned. It's Literally ridiculous that they would serve this to someone! Do better Chick Fil A. The other locations would never! read more

Chick-fil-A - Fast Food Near Me - Lancaster, California

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The portions should be a little bit bigger considering the prices they charge. The lines are way too long in the drive thru and pickup window. read more

Such an unorganized location. We live all the way on East Lancaster and they forgot to give us half of our order. Ridiculous read more

NO INDOOR SEATING. OUTSIDE HAS ONLY HARD CHAIRS. Long Drive-up lines. Ordered Extra pickles on my sandwich, but only received two. Ordered 9 sauces, but only received 2. read more

The service I received at first was really good, and the girl at the counter was very sweet, but I was a little overwhelmed by how mean and snarky the supervisors were to the staff? One of them, I think her name was Bri? Or Briana? made several comments while I was standing there, and it didn't seem like she was helping the work get done, but was just berating the staff. Made me feel really bad for the kids working there, especially bc most of them were so sweet. read more

Everything was fine with the food but the lady at the register had an attitude her name was amber and she was rude. Didn't even say "my pleasure " smh read more

They've messed up my order 3 times in a row all 3 times I've had items missing. They need to replace everybody!!!!!!

Every time i come to this chick fil a something is either missing from my order or cooks aren't reading their tickets correctly and things are being made completely wrong. The cook had the nerve to look bothered that i came back to the window and asked for my order to be corrected. ? Get it right the first time and this wouldn't happen Mr cook. The team member at the register was very respectful. This franchise needs a visit from corporate again so they can retrain all the staff. read more

Clearly told the girl in register my order. They didn't give me what I ordered and charged me for an extra drink with no food. I even asked if I can get some sort of discount for the compensation since one of us doesn't eat in the house. She didn't do anything other then there is nothing she can do over there teams mistake. I won't be going to this one anymore. Palmdale one is more reliable. 0 stars read more

This message is for the owner of this franchise. The employees are not properly trained in customer service and the restaurant is short staffed. Please fix this and try to be more like Palmdale's location. Where its always," my pleasure." read more

Nerily (I hope I didn't butcher that) was so helpful & sweet! She genuinely made this the best experience that I have had at this CFA location. I have been here times before in which my order has been incorrect a few times and she just made up for it with her kindness. read more

Why do customers come to chick fil a? For the experience of a joyful employee who loves their job and doesn't have attitude towards customers. This facility, won't even call it a chick fill a, is horrible with bitter "I hate my job attitude, I'm only here cause I need to pay my bills attitude" I received 0 my pleasures after I say thank you, let alone the employees attitude would have been fake. Set a statement, and do surprise visits and start firing the debbie downers and the cancers of your team. I rather drive to Palmdale and be greeted with a smile. This facility needs a lot of help! Reviews don't lie, eventually sales will drop and then maybe management will notice read more

This was the worst chick fil a I have been to. The wait was unnecessarily too long for there to be no indoor restaurant. Not only was the wait long but it was all out of order. The person in the pick up window wasn't even calling out the names loud enough so people were just there standing because they could not hear her. The drink I ordered looked watered down and just looked nothing like what was in the app or what I could have gotten from the chick fil a in Palmdale. I'll show a picture of the frosted coffee and what it's supposed to look like and what it actually looked like. read more

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I ordered breakfast on the app at 10:17. I used Apple Pay and was told my order would be ready when I arrived. I got there and went to tell one of the employees that 1. there was no curbside number to enter on the sign and 2. My car description was the same as another car so they wouldn't be confused. I waited for 30 min and no one came out. I went back to the window and asked to speak to a manager about my order. Come to find out, my order was never placed apparently. The manager said there was nothing she could do as breakfast was over and I could order lunch. HOWEVER, I'd still have to pay. So no breakfast, my money was taken and I'd still I have to pay, sit and wait for them to prepare an order that I didn't even want. She said that that wasn't their fault. Like WTH??? 1. The app should've notified me. 2. Why didn't anyone come check and say "hey, I haven't seen your order"? 3. It's CHICK FIL A! Customer service satisfaction is one of your biggest selling points! 4. I didn't even get a my pleasure just a sorry can't do anything. I've never had this issue with Chick fil a so I'm extremely disappointed. read more

Everyone here is very kind and helpful!! An employee named Patricia (I believe) was very sweet :) Good vibes.

Food is cold and hard. Drive thru is slow. Don't waste your money. Only giving 1 star because I have to.

Make the drive to the one in PALMDALE!! Soggy fries. Grilled chicken sandwich was even worse than a gas station sandwich. Serves was slow. No indoor seating. One star is generous. read more

I came here with my wife and kids on the Fourth of July and it wasn't busy at all which was a positive for us helped us get through the drive through super fast the people who took our order I believe cole and David where super friendly and efficient taking our order I loved made our experience so much better definitely will be returning soon. read more

Heaven sent chicken sandwiches with the most amazing sauces ever presented to humans! They close on Sundays so Jesus can bless all the amazing yummy's they're going to sell throughout the week! The customer service is good but we always get it to go. Car dates are our fave! read more

Staff is lazy more worried about what is going on in the news then making your order correct. One of the most expensive places to eat in the valley you think they would pay attention to detail on your order to mark what is what when you get it instead of drinking your friends drink because they failed to mark it as the correct one . I guess back to Macdonald's it is if I'm always getting the wrong order !!!!! read more

Decided to splurge on Chick Fil A, despite their insane prices and treated myself to their new Maple Pepper Bacon Sandwich. Went on my lunch break, waited in the drive thru for over 20 minutes and what do I find? No cheese or bacon in my order. Did I mention that I was already back at work when I noticed? Did I also mention that the sandwich on its own is over $10? It's literally called the Maple Pepper BACON Sandwich. Get it together people. read more

Chick-fil-A - Fast Food Near Me - Lancaster, California

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customer service is always so bad here ! The people outside look miserable and always get the order wrong !! Sade was rude upon arrival told her i wanted to use my free sandwich and ignored me. She said i scanned it already and charged me for the whole sandwich . Customer service has gotten so terrible at the location! ! read more

My biscuit was hard and my tater tots were cold, by the time I noticed the problem it was too late to go back.

They take to much time to make you order.. thwy take more the. 20 min to make my Already. Everybody is inside talking to each other.And don't worry about it customer.I recommend this place.At allow especially in the location only read more

I know it's a new Chick-fil-A. However, this is the worse Chick-fil-A I have ever been to. They take forrrrrever to give you your food even if you pre-order on the app. Once you get your food your order is wrong and portion size is small. Customer Service also is not too great...I think they may need to get it together with training and management or even hire more people. PLEASE GET IT TOGETHER!!!! read more

ordered my food. paid for my food. waited in line for 12 minutes. sorry we have to refund your money. we closed the kitchen at 9:45 pm even though we close at 10:00 pm. you ordered your food after 9:45 pm. they did that to 7 or 8 of us. it was my first time ever going to a chick filet, never again! read more

We always order through Door Dash and specifically identify the condiment quantities we need. We get zero every time. Very bad business and we are almost at a point of no longer doing business with this establishment. read more

Worst chick fil a I've been to The drivthru takes way to long & is very inconvenient to get your car close to the window because of the cones put up. Staff isn't very friendly in the mornings. Defiantly driving to Palmdale when I want my fix. read more

I don't understand how chick fil a supposedly has an "impeccable" record for speedy efficient service. This location spits in the face of that reputation every-time I come it takes more than 25 minutes to get my order. Especially for not having an indoor location and as many workers as they have it should definitely have faster service than they do. The only thing I can think of is that this location is a franchise knock off because it's no other good reason as to why they move at this glacial speed... note In the time it took to write this I placed my order and I'm stilll waiting read more

I'm sorry but y'all need to get it together here. The time it took for me to order and get my food I could've drove to the Palmdale location and made it home! Nothing but high schoolers working here, playing around and not tending to the lines fast enough. I saw a ton of workers outside, why are you not working? I think the manager of this location needs to focus on more training and better customer satisfaction or else, this location won't be in business for long, just like most of the empty business locations around this area. read more

I have been to multiple different locations and I always order lunch during the breakfast time. Never had a problem. But this location was rude. Gave me an attitude and told me to go to the other locations. After the manager gave me an attitude she rolled her eyes and I left. I will not be spending money at this location ever. read more

The most horrific drive through experience ever! EVER! 40 + minutes only to have them Day they were out of biscuits on Saturday morning. read more

I love chickfila but this chickfila needs some help. Lines are very slow and my fries were so burnt /over fried they tasted like chips instead. The nuggets were good but the fries need major work! Employees were nice. Will probably just make the drive to Palmdale read more

Waited 50 minutes for an order my gf made online. 15 minutes in, I was informed that I needed to click the "I'm here" button (so that one's on me for not reading the inexistent directions). But then I waited another 25 minutes and STILL nothing. By the time I got my food it's almost been an hour. It did seem like orders in person went by fast, but I'm sorry I'm very unhappy with my experience. read more

Waited at curbside pick up for 30 minutes. I approach the curbside checked in and about 8-10 minutes the app said a meme we would deliver my food shortly. 10 minutes pass and nothing as I see many employees come out with their fresh bags just completely ignoring me until some young lady sighed and said "ugh this gray car" minutes later someone finally handed me my cold bag of food that. I understand I came a little late and before closing not even to let it was about 20 minutes prior. But I'm very upset on how I was treated and felt poorly read more

Worst service! Food was undercooked, Bread was stale, opened the box to eat our sandwich and the bread was ripped apart. No straws were given. They tried to say the drinks came in one size, which I know they don't. don't lie if you messed up the order. The manger was literally leaning against the counter with his arms crossed laughing instead of stepping up and helping his team. I sat at the drive thru window watching him while the staff is running like crazy. Don't waste your money, spend the extra time and drive to Palmdale. My husband said it best "everything lancaster touches sucks, first the habit now chick fil a" when you spend $50 to feed your family you expect it to be correct. read more

Food cold. Nothing like the one in Palmdale. Always a long wait when there is no cars. Always getting the order wrong, or something missing. It is clean though. read more