Jaelynn was very attentive and gave us very good recommendations. The food is good and the restaurant is clean. The only downside is there is only one person in the front at a time and the line is very long. There is numerous team members walking back and fourth and no one offered to help with the line read more

Subway - A line - Sandwiches Near Me - Palmdale, California

Yeah it happened again. They blamed their system... then said they're busy.... which one is it? App said my order was ready at 240, they started making the sandwiches at 250 read more

Customer service is awful. The car in front of me took forever I realize not subways fault BUT when I got to drive thru speaker I was told to Hang on the car in front of me ordered two sandwiches. Not sure why that was a problem. In all was in line and finally got my food after 25 minutes. UNACCEPTABLE!! read more

On Tuesday, May 5th, 2026, around 5:45 p.m., my mother and I had a very disappointing experience at the Subway® store in Tierra Subida in Palmdale. The way she was treated was disrespectful and upsetting. Her sandwich had an excessive amount of mustard to the point it was extremely salty and basically inedible. I politely asked if they could please remake it or fix it for her, especially since the sandwich was prepared right in front of us, but the employees call the shift manager and refused to help in any way. What made the situation worse was the attitude and lack of compassion shown toward my mother age 81. Customer service should never make people feel uncomfortable or dismissed when simply asking for help with an order that was clearly made poorly. Mistakes happen, but the way customers are treated afterward says everything about a business. Unfortunately, this experience left us feeling unwelcome and disappointed. I want to be fair in saying that I have been coming to this Subway® location for many years, and until now I had never experienced anything like this. Previous employees were usually attentive, respectful, and helpful. That is why this experience stood out so strongly to me. Unfortunately, the attitude and behavior of this particular shift crew did not reflect the kind of service I had received here in the past. read more

Subway - Turkey and cheese sandwich - Sandwiches Near Me - Palmdale, California

Very disappointed with the customer service at this Subway location. My wife ordered a meatball sandwich with provolone, Parmesan cheese, and specifically requested "lots of banana peppers." When the employee making the sandwich reached into an almost empty container and only added a few banana peppers, I knew my wife would probably want more. When asked if I wanted anything else on the sandwich, I politely requested a little more banana peppers. The employee responded, "Sorry, we can't do that." I then said I was willing to pay extra for additional banana peppers. Her response was, "Sorry, we don't do that." I found that response completely unreasonable. Subway allows customers to customize their sandwiches with a variety of toppings, but apparently if you want more of a topping than their predetermined portion, they refuse--even when you're offering to pay for it. This wasn't about the cost of banana peppers. It was about the unwillingness to accommodate a simple customer request and the poor attitude surrounding it. Good customer service is about finding solutions, not immediately saying no. Because of this experience, I'll be taking my business elsewhere. Jersey Mike's has never had an issue accommodating reasonable requests, and that's where I'll be spending my money from now on. read more

They take forever. There could be no one in the drive through and you'll wait for 10-20 minutes just for the order to be taken. Then you'll pull up to the window and wait an additional 10-20 minutes for the food. The staff that is there is always friendly and so polite! But there's an obvious staffing issue or prioritization issue. Have enough staff members to support the work load. I come once to twice a month since I work across the street, and same situation every time has not changed in four years. read more

Came to pick up and mobile order and waited half an hour just for the order to be incorrect and rushed. I believe it was only 1 employee working by himself but this isnt fair to him or us as customers read more

Subway - Sandwiches Near Me - Palmdale, California

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3/2/2026 at 2:30 am I came in asking for the clearly advertised Deal of the Day. Simple enough, right? Apparently not. Instead of honoring the promo, the employee tried to charge me MORE than the combo price -- and that was just for a footlong by itself. When I politely questioned the price, he acted like I was the problem. No explanation, no attempt to clarify -- just attitude. The kind where you can practically see the eye roll forming. It honestly felt like he was blatantly trying to upsell me or hoping I wouldn't notice the inflated total. When customers have to double-check basic pricing at a place built on standardized deals, something is seriously wrong. Fast food is supposed to be quick, straightforward, and at the very least, honest. Instead, I got overcharging and a side of unnecessary hostility. If you're going to advertise daily deals, train your staff to honor them -- and maybe remind them that basic courtesy doesn't cost extra. I won't be back anytime soon. read more

Drive thru took forever. I got stuck between two other people ahead of me and could not get out of the drive-through. Don't go to this place if you're in a hurry. read more

We waited over half an hour just for nobody to even ask us what we want after we were having problems with the kiosk. The lady who seemed to be in charge Melissa was so rude. We weren't even the only ones waiting, there were two people who hadn't been helped in front of us. I had to talk to the owner who was very nice, I don't know if she resolved it but I hope she did. read more

The manager Yely is extremely rude and always has an attitude. She makes the subway experience at this location very uncomfortable which is unfortunate because the other staff are great. read more

This subway is great. The staff are competent and are able to follow the order instructions listed on via the app (online). This subway is now my go to for all orders. Bonus they are open 24 hours. Great Job, keep up the good work. read more

Love this place! Crazy to think other people have bad experiences, must be them lol. They always have fresh food and great customer service, even during busy times. I go here almost everyday and will continue to! The drive thru has realistic wait times, with customizable food it's understandable. I wait at inn n outs line for more than 1hr, 15 minutes is nothing especially when there's 3 other cars. To cranky reviewers: treat others the way you want to be treated and you will enjoy your time, anywhere not just here! This Subway rocks, keep up the great work! read more

As soon as I came into the store, I noticed how the manager and a fellow employee were picking on what seems like the new kid working they were being rude to him and it made the environment really awkward . The new kid was extremely friendly while taking my order both manger and minion interrupted us and asked him " if he had nothing else to do " then proceeded to charge me over a dollar for a half OF HALF of an avocado which I thought was absurd, but I let it go until I asked them if I can have more olives on my foot-long which they replied to me they could only do six olives per foot-long which is the most Absurdity shit I've ever heard I proceeded to tell them that I would pay extra for the olives I wanted if I had to thinking it would solve the conflict, but they denied me paying for extra olives but an idiotic suggestion was given for me to buy a whole another sandwich for some more olives seems crazy especially when they're stingy ass just charge me for a quarter of an avocado I had to dead ass go back-and-forth with the manager, for him to give me more olives, which he later did cause I told him it's not that deepand this fool told the minion to "just give me four more olives, but that's it" just overall terrible customer service, laughable management read more

you got my order completely wrong did you guys even try? It seems like you legitimately gave me a different person's sandwich that actually what may have happened because i ordered so many meats and this came with none. I don't understand how this service is okay if i could give it a score less i would. read more

I don't know what's going on there but every time we go there over the last few months, it is at least 25 minutes before we are able to get a sandwich. And this is when one person was ahead of us and no one was ahead of us the 2nd time, We've gone at night twice over a few weeks and my husband has gone during the day and it's always a long wait, A drive through is supposed to be fast service. The good: The people that work there are always nice. The sandwiches are fine. The result: We are no longer going there anymore. read more

Hello my Good Yelpers! Today's review brings me much agony over something I've never thought I'd ever have to complain about and that is all thanks to Melissa. In my mobile order I forgot to ask for my sub toasted. shortly after paying and realizing I forgot. I called the store moments after completing my online order. At this moment said sub has not been made nor started and Melissa answers my call. She not only informed me that toasting my sub is extra cost if I didnt already included it in my order via the subway app But that I would have complete cancel my order and redo the entire order just so I could have my sub toasted. I kindly hung up and made my way over to Redo this process. Even though it's free to toast, even though the sub has yet to be started and even though I called just in time so they would avoid wasting food. Melissa was rude, very nasty backhanded apology, and made me come to the store cancel my order and reorder my entire meal All over again. I've never in a MILLION years thought I'd ever be so enraged by such a tiny detail that could have been avoided and fixed without any headaches and bad mouthing. For THIS reason I will never be returning to this location. If asking to toast my sub would be this big of an issue. PS: thanks to the guy that remade my sandwich and kindly apologized for the inconvenience he wanted to avoid until Melissa stepped in and made this dreadful experience possible. read more

I was driving by and was so excited to see a drive-through so I didn't have to get out of the car in the heat. I would've been better off going inside. The owner needs to fix the staffing in order to make The drive-through more effective and efficient and shouldn't have to wait 20 minutes to order a sandwich and be stuck between cars where I can't get out of line read more

Has the worst experience at this location and will definitely not be coming back. I place a mobile order for two sandwiches and one of them was all wrong. They made me two of the same sandwiches when I had asked for one without tomatoes mayonnaise and pickles. I called in to tell them that one sandwich was wrong and they told me to go in and they would make me a new one. I sent my boyfriend in to change it since my lunch break was over and when he got there he said they were extremely rude to them. He was going back and forth with the manager and the staff because they did not want to remake the sandwich. They kept telling him he was wrong and they weren't going to make a new one. They eventually agreed to making one but were upset while they were doing it. They had my boyfriend sign a paper about a complaint. If the order is wrong YOU SHOULD MAKE IT AGAIN WHEN ITS NO THE COSTUMERS FAULT. IF YOU DONT WANT TO WORK THAN DONT GET A JOB. The manager needs to be better with their costumer skills and has lack of professionalism!! read more

Live and learn. This Subway location won't do squat to fix a problem -- the most common of which, in my experience, is serving stale -- not toasted! -- bread. And we're not talking a little dried out either -- think crumbs all over your clothes and in your hair because the bread is so crusty on top it shatters when you try to bite into it. (If it's generally true that you like your sandwiches toasted you may not notice. But definitely keep this in mind if you dislike toasted bread or are headed back to the office after lunch!) At first I thought it was a fluke but a stale if not half stale, half soggy sandwich happens several times per year, which constitutes a pattern. Now if all they chose to do was apologize and make right, that would represent an inconvenience but not a one-star rating. Unfortunately, what adds to the frustration of the situation is that the employees and management play games with the customer's time and money when a problem is brought to their attention. The last straw was on Mother's Day. The employees claimed they could not help, even with a receipt and a purchase less than an hour old, because their manager was not on duty. As a result, they said to wait until Monday. However, earlier today (Monday) my spouse talked to the manager who bizarrely claimed, through extremely broken English, that she remembers my spouse asking for "soft bread" and that *she* made the dried-out sandwich we received on Sunday. (You can't run a cash register without entering an employee ID so either an employee was using a manager's code or the manager was present on Sunday but chose to blend in with the other employees -- because the story on Sunday less than an hour after the sandwich was made contradicted her claim that she was working that Mother's Day Sunday at all. (Sadly, the one thing they do better here than "sandwich art" is giving the customer the runaround.) Subway policy is not to offer refunds; however, they will replace food by permission of management. But when the receipt was brought back with the stale bread, which the manager said she would accept after explaining we had salvaged the contents by buying replacement bread from Albertson's -- the employees advised my spouse to return A THIRD TIME because the manager was not there and had not left any notes. (If the manager had any intention to resolve the situation she might have asked for my spouse's name but never bothered doing that either, nor could she speak her name clearly enough for my spouse to understand at this or any other previous time we have reported an issue -- hence a "final straw" moment for us and this review. The only thing my spouse was able to make out from her broken English is that her normal hours are from 6 a.m. to 3 pm, yet when arriving on the same day for a replacement sandwich she was again not there and my spouse was sent home empty handed. Continually passing the buck to the "owner" doesn't pass the smell test because while there is only one head manager/owner no properly run food/retail establishment is run without a shift lead, who is empowered to make basic decisions in response to customer complaints. (Keep in mind this was about a single foot-long sandwich. It's not like we expect a random employee to be empowered to replace an order for a party of 12 but not empowered to address a problem with a single sandwich?) I would like to think I know a little bit about how Subway works because I worked there myself years ago. As such, the bread should not be that dried out unless A) they are over-cooking it (unlikely though because that would also cause the bread to turn a deep brown, if not burn, plus the ovens are essentially designed to be foolproof for consistent, corporate-approved results). Thus, my guess is, B) this location is not baking fresh bread on a daily basis to save money. In that case, if it is a slow day instead of discarding it or donating it to a food bank the remainder is served to unsuspecting customers, which is a violation of Subway franchising rules. When I worked at Subway in college, some of the other college-age kids that worked there began trading sub sandwiches for pizza with employees who worked in the same strip mall. Word finally made it back to the manager who staked out his own store late at night from across the street to observe what was going on -- then fired the employees who were stealing food. I can only hope that an area district manager for Subway will do the same at this location to ensure the licensee is indeed arriving at 6 a.m. to bake fresh bread -- with someone to cover for her on days off -- because those are the rules she is contracted to follow to maintain her franchise license. In closing, I encourage anyone who has been given excuses for inaccessibility to anyone who can address a problem in a timely manner to report the situation to corporate. With enough complaints, they may follow through with an audit. read more

Let me start off by saying that this was definitely the cleanest and nicest subway in the valley. The employees were very professional and quick to act on every order. The young lady in the drive thru impressed me with her skills and how she endured and worked through the pressure of the rush. The food was great! I absolutely enjoyed my sandwich, I had ordered a turkey sandwich with some veggies. I will definitely be coming back!! read more

Subway - Sandwiches Near Me - Palmdale, California

Expect to wait 20+ minutes for a mobile order even after the expected wait time, every time.

How is this spot open?! No one knows. The staff is TERRIBLE, unprofessional, condescending and the list goes on. They lack customer service classes. Actually they lack education. They don't know how to make sandwich for the life of them. Takes upwards of 30 minutes for each car to get their sandwich because they can't comprehend how to make more than one at a time. This is a review of coming here for the past 4 years and we always think that this company cares about customer service, but 4 years later and still they DO NOT. read more

Unfortunately if I could give zero I would. The associate put onions instead of bell peppers and when I brought it to her attention she took them off and placed them back in the bin after it had touched my sandwich which I just feel is lazy, and my sandwich still tasted like onion when I ate it. I also requested extra olives and was told that a 6 inch sub only comes with "3 olives" and she had already given me extra (more than 3 olives I guess?) I said I was happy to pay for extra and she said no. I'm not sure if this is how they're trained but it was very disappointing.. will not return. read more

Entire order was wrong. Food was soggy and terrible. Used to be my go to. I will never go there again. Employee and manager argumentative. Quality is non existent. read more

Subway on Tierra subida in Palmdale is literally nasty and dirty it looks clean but they have roaches 38709 Tierra Subida Ave #300, Palmdale, CA 93551 @ Tierra Subida Center (661) 575-0148 This restaurant had roaches and I called because I got a head with antenas on my sandwich and even took a picture and they never gave me my refund . Don't eat there it's disgusting ! Owner is a Fraud ! read more

Subway - Sandwiches Near Me - Palmdale, California

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Best subway in the AV always great staff and they do the sandwich right. Clean and always a great environment. I always go across town just to come here. Thank you Anna read more

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Horrible service on 10/23/23 at 08:30pm. Whoever worked the window had a horrible attitude when I had to wait over 15min for a 6inch sandwich. I had to go inside from the drive through and remind them about my order to which she replied "that's just how long it takes." Keep in mind there was no one in the store or drive through with three employees working. She should look into working at the DMV since she's so miserable making sandwiches . read more

This was the worst visit i had here- went this saturday 9/28 - and the lady did my order wrong- when i brought back the sandwich she had the worst attitude and worst customer service i ever seen - it was her fault and she was mad about it - just wanted my sandwich made right and the worst part of all is that i wasted gas to go back - she could have alteast let me keep the other sandwich- 11am read more

I ordered online to pick up my sandwich & it took them over l 25 minutes after it supposed to be ready. The short women with light hair, improve your customer service. read more

This Is The Best Subway In The Antelope Valley. They are always busy but they always push out orders quick and easy. Great customer service the whole way through. Greeted with smiles and they always say thanks for coming. You are lucky if you get Lovel to make your sandwiches! This dude is a sandwich specialist! He pays attention to your notes when you want less or more of a certain something, whatever it may be. He only gives you the best of the best vegetables in the containers. No joke, this dude hooks it up! I thought I would leave a review to support a top notch Subway in the area! Thanks Lovel and crew! read more

Sandwich was good, ordered a 6 inch bmt and a drink, ate the sandwich finished the drink, I opened the lid to eat the ice and noticed there was mold on the ice, get the food, don't bother ordering a drink read more

Subway - Sandwiches Near Me - Palmdale, California

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While I waited 15 minutes in line, and was 2nd in line the whole time. All the workers did was make online orders. Now there are 10 people in line, and I notice 95% of the chip racks are empty. Finally my turn to order. "Large meatball sub please" She tells me we are out of meatballs, but "I can microwave them for you" are you kidding me? Put a dam sign up if you're out of something. Meatballs are the only thing I eat there. Or did. I will never go back. THIS IS THE MANAGERS FAULT, and should not even be in charge of the toilet. read more

Why would you have a sign in store AND on Uber eats that says "New Wraps" then have a worker say "we no longer offer the wraps only flatbread"?? He didn't say "we are out of tortillas", he said "we are no longer offering wraps" So....TAKE DOWN THE SIGN! And by the way, why? We're tortillas too expensive? Not enough profit margin? My guess is flat rest would cost more than tortillas. But regardless of your poor decision to no longer offer wraps, TAKE THE SIGN DOWN and stop wasting my time. read more

This review is for my favorite sandwich artist Melissa. Even though I go at 3 or 4:00am she always greets me with a bright smile and asks me how I am doing. I never have to wait long, and my sandwich is always made to perfection. Best Subway in the A.V. Knowing that I'm going to get a great sandwich and great customer service always makes my trip worth it. Thanks Melissa keep up the good work. read more

Bryan was very sweet to me, we spoke about his obsession with tires and he was very respectful and helpful when I didn't know what I wanted from the menu. Thank you I'll definitely come again! read more

I wish I could give this place zero stars the employees are clueless and extremely rude. My husband ordered a sandwich which consisted of white bread mayonnaise, American cheese and salami. They not only refused to make it, but when he ordered the cold trio, which comes with salami, they gave my husband a sandwich with no salami. When I called to address this issue, an employee answered the phone, and then proceeded to set it down and leave it off the hook. This is not the first issue I've had here and the owners should really consider some customer service workshops for their employees because it's an absolute circus in that place. read more

Subway - "Cold cut combo"? No salami no turkey - Sandwiches Near Me - Palmdale, California

Thirty minutes to wait for average quality food. Terribly understaffed for a Subway that has a drive thru. Owner needs to invest in more staff. Between regular walk ins, drive thru, and online orders, three staff members is just not cutting it. Not fair to your customers and very unfair to your employees. read more

This subway is great! I know subway is just subway, but the food is honestly pretty good here! The workers are always so kind and provide a great customer service even when there's a rush! I think this is one of the newer ones that has been built so it's pretty nice inside and it's honestly super clean every time we go. read more

Do not go to this location. I recently moved to Palmdale and this location is the closest to my house and ever since my first encounter I've had nothing but issues. The first major incident I had hair in my sandwiches, as you all know they do not wear hair nets, when I spoke to the worker handling the food she said there is nothing she can do about it and I would have to speak with the manager, it took the manager three days the review the footage and then called me to say she would remake the food. The second major incident is I ordered a sandwich in their app, I called to let them know I had not received an update regarding the deliver status, the told me I would have to pick it up myself, upon arrival Melissa told me that she had thrown that sandwiches away and that there was nothing she could do and I would have to contact that manager, the manager told me there was nothing she could do and I would have to email the store owner. The store owner has not been proactive in handling this issue. I spent 25 dollars and have to received the meal or the money. This place is convenient because it is open 24/7 but the staff and upper management need to be retrained on customer service. read more