This was bad....I waited close to an hour from start to finish to get one meal and the food was cold which made it even worse. Their highly advertised Mac n cheese was stale dry and not even filled in the small container they serve it in. I wouldn't recommend this chick FIL a experience. Hopefully the one in Tacoma is much better in service, expediency, quality and taste. This was a huge let down read more

went here for a late dinner the other night. the line wasn't too bad and it wasn't long before we were up to order. super friendly kid took our order. we drove up to the window and were greeted by the most friendliest chickfila employee ever (Shelby)! y'all picked the perfect person to be at the window. and of course there was another Shelby in the background with all smiles. the food... got the cobb salad and honestly, that was the best salad i've ever had at a fast food restaurant. that was super delish!!! the cfa sandwiches were also delicious! the bread was so soft and buttery and it literally just melted in my mouth. improvements: -had to wait again for them to work on my salad bc the kid who took our order messed up -i got a fork packet with no fork in it but i had an extra fork in my vehicle so that worked out -the fries we got were really cold -didn't get napkins or the extra condiments i asked for other than that, we really enjoyed our food. we'll def be coming back to this location. read more

Chick-fil-A - Fast Food Near Me - Lacey, Washington

Pretty upsetting and sad that this Chick-fil-A is beginning to fall apart. Not sure what's going on with quality control but one thing is for sure is that it's getting out of control. Ordered a few chicken sandwiches (combination of spicy and regular) all the sandwiches were mislabeled, yellow American cheese on a spicy breast, and regular breast with pepper Jack. This is not the same type of service they were rendering in their beginning months of opening. read more

Excellent service and excellent food. Those folks were working today! Make sure you enter the line from the back of Home Depot to the ACU bank parking lot. It's clearly marked with orange cones and be ready to sit in lines. The lines however were steady. Our order was correct and service was excellent as usual. This location I have to say is MUCH better than the Tacoma one. It's closer to us also so we will be regular visitors. Thank you! read more

I got chic-fil-a to celebrate passing my exams. I love their food so much especially the cookies. My order is usually the original chicken Sammy, a cookie,and some lemonade... I have never once been to a location that messed up my order, nor have I ever had bad food from them. normally I would write a buncha funny shit, but I'mma let today rest on its own merit. Hell yes to passing, and hell yes to chic-fil-a read more

My wife received exceptional service today from Indra, one of the servers at Chick-fil-A. Indra made sure the food was packed correctly just as my wife requested. My wife said Indra was very friendly and polite. As she gathered her two large bags of food, he kindly offered to help carry it to her car in the rain. We commend Indra for his excellent service. He makes Chick-fil-A shine! read more

Came in with two whole basketball teams and couldn't believe how quickly they got everyone's food out. Great quality and service too, of course. read more

Oh my goodness my kids were so obnoxious in the car going through the drive through. And the lady that was taking our order was absolutely amazing. We love yall P.S. happy pride month. read more

My wife got 3 chicken strips, they were so small, not even a joke, almost 6 bucks for these tiny little strips. My deluxe sandwich only covered half my sandwich. What the hell. Used to be good. We are so done with them, McNuggets are way better for the price. read more

Great food, great service! I've never had an issue with this location and I enjoy the friendly smiles as well.

This location is pretty good about online orders if you're using the app. The drive thru can be hit or miss if you are in a hurry, park. I think their fair is pretty standard but it's consistent with what the intent of the food is, which I think is what kfc original recipe could taste like if the recipe was improved. I don't agree with corporate chic a filet and how they've turned a great product into a political football. They make great food, their milkshakes are amazing. I love the lemon aid too. read more

I just moved here and I am just so relieved there is Chick Fil A here! I think this is the only place around you can get a decent sweet tea! I literally love everything on the menu. My favorite in the mornings are to adorable little biscuits each with a single chicken nugget in them lol. And my go to for lunch or dinner is regular chicken sandwich, no pickle, with the special sauce. So so good. My mouth is watering just thinking about it read more

the restaurant and the service is fine, however the food is too expensive and not that great, the fries are holding that place up. I can get better stuff at a deli or at a gas station. chicken stupid were more like chicken nuggets. read more

Very busy and chicken isn't cooked all the way. My wife got food poisoning from their spicy deluxe chicken sandwich. I feel they are rushing the cooking process with all the clientele they are getting. read more

No complains about the food. However I do not recommend doing curbside at this location. I waiting 20 minutes for my food before deciding to call. The lady spoke with was very nice and figured out that the order never popped up for the Bagger. This should get fixed as soon as possible as I can tell that I was not the only person in the curbside parking spots. I will probably not be returning to this chick fil a location. If you want your food quickly just use the drive thru. read more

The service was good but the food was terrible. My whole family left with a terrible feeling in our stomachs. I had a headache and my stomach hurts and on the ride home my daughter threw up all over my car after eating here. Then when we got home my wife threw up. That food was not supposed to be given out today. Will not be coming back to this location. read more

We came here after we ordered from our app, pulled into a curbside pickup labeled parking spot in front of their store, only to be told they are ONLY doing drive-thru during covid. Oh really...?Interesting that you are literally the only Chick-fil-A that we have been to since Covid kicked off, in literally 4 states all across America (we are military), that doesn't have curbside as an option. Guess Covid cannot thrive as we drive up to your drive-thru window, but it does present itself in the parking lot? Antics like this only aggravates the very population you are serving. read more

They always get something in my order wrong. I tried giving them a couple chances because I thought maybe it was just a tiny mistake, but it has happened to me every time. Especially sauces, which I do pay for, are usually forgotten or the meal size is wrong. Food is great but I am not impressed about the service. read more

Worst chick fil a I have ever been to. Worth the drive to go all the way to Lakewood to save yourself from the service here. I've been here a lot and it's one of the few locations that will mess up your orders or have you get to the front of the drive thru and not have your order. If they do somehow lose your order after talking to 3 people In line they'll look at you like you managed to jump a security gate at a concert. Again- chick fil a is good- this one is bad. read more

Let me start by saying that I judge fast food by fast food standards. It's unhealthy and not the same as a home cooked meal but it's fast and easy. Came in and they're on a limited menu of around 10 items. No idea why but thats what they had for the lunch rush. Entire menu was a 8.5"x11" piece of laminated paper as you enter. Ordered a large spicy chicken meal, drink machine was out so they're selling smaller cans at the same price as a drink. I ate exactly 2 fries and dumped them in the garabge, they were so stale, greasy, and off tasting that I didn't want to feed them to my chickens. The sandwhich was bread, chicken, and 1 pickle slice, no sauce of any kind and the only discernable seasoning was salt. Not even sure if that even sure if that qualifies as a sandwhich. Colonel Sanders had 11 herbs and spices; chick-fil-a has chicken and salt. $11 for 4 bites of chicken and bread and a lukewarm can of soda. Take the extra 2 minutes and go across the street, there's 3 fast food places that have the same prices, working drink machines, and better food. I dumped my meal in the garbage and went elsewhere to shell out another $11 for something edible. read more

Large fries literally has seven fries in the box. Some chicken tenders were not fried thoroughly. Hope they get better.

Manager was very rude. Light skin male with curly hair . Does not know how to keep it professional . Very disappointed in this establishment . Lost a regular ! read more

It's Chick Fil A. You oughta know what you are getting already. 5 Star quality service and food, even this one which just opened up. (Can you honestly say that's a surprise?) read more

We have been to this location when it was packed and when no one was in the drive-thru. Regardless of conditions or how busy they are we wait forever for our food. People (workers) inside standing around. One worker is Snap-chatting, playing with hair. We are from Ga and love Chick-fil-A. We have lived in 4 different states with different Chick-fil-As and this is by far THE WORST. I rather go to Lakewood, where they have given my whole order to the wrong person. read more

Chick-fil-A - Fast Food Near Me - Lacey, Washington

Every time I decide to go it's always during rush hour so for my meal to be correct every time with exceptional customer service I could never be upset! read more

On Aug. 18, 2022, for the first time at a Chick-fil-a, I was VERY disappointed. I've seen the comparison argument with the Popeye Chicken sandwich and this restaurants. Chick's is not even in the top 5 on my list. My sandwich was medium warm with cheese not melted. Waffle fries were lukewarm and flimsy and barely seasoned. I will never go back there. And on top of it all, they are $2 more expensive than Popeye's. So here we go, 1- Popeye's, 2- KFC, 3- Wendy's, 4- Jack in the box, 5- Burger King, this is only for the chicken sandwiches with a meal. I'm no expert, but I know good food. Cya. read more

Just went to the chick fil a on Marvin and quintault. They had an issue with one of their tablets not sending orders to the kitchen. They ask us to park say a manager will be out to take the order again and it'll be free of charge. None of this was an issue until the following happened. We waited 35 minutes for a manager, and it wasn't until I finally stopped an employee and informed her we'd been waiting, that one actually came out. He tells us we can't have our money back and what the name on the order was. We try again to say we were told we'd get a refund and if that's the case we'd take our money over the food and go elsewhere. He went in and the owner came out. Empty handed. After multiple time's saying we don't want the food we want our money back, he tells me NO again, and said "I'll go bag up your food" Obviously we took the food. But beware that when they fuck up and leave your kids hungry in the car for almost an hour between going all the way through the drive through line and waiting for someone to come talk to us. I am livid. I would have gladly gone elsewhere and got food faster. But they refused to give me my money back. read more

Seriously best sandwich ever! The chicken is of highest quality and the breading is to die for. The sandwich in general is so good. Chick-fil-a sauce is excellent. Tangy and semi sweet. Love the waffle fries and the best lemonade. read more

Best fast food restaurant around. I have never received a wrong order from this place. The employees are all very friendly and the service is fast (even if the line is extremely long). Reward point system is great too. read more

So I was in the drive thru earlier today behind a girl taking the order of a customer in a big truck. She was being polite to him and I could literally hear him scream at her from my car. Then he proceeded to throw his change at the poor girls face. This is absolutely unexpected to be treated like this by anyone. I expect management to protect their employees and I hope this NEVER happens again. read more

Consistent, friendly, and made to order. Really nothing to complain about here. Easiest 5-star review.

Folks, this might be the greatest Chick-fil-A on earth. The food is tremendous. The drive thru is beyond fast. The customer service is unparalleled. A few days ago my tire went flat in the parking lot and while changing it one of the workers came out and offered my coworker and I milkshakes. Incredible. I hope that doesn't get anyone in trouble or something but that just made our day. We go to this Chick-fil-A every week and they kill it every time. Shout out the people that work here, y'all are the greatest to ever do it. I dont wanna be dramatic but this truly might be the single greatest chicken establishment on the Northern Hemisphere. read more

Best fast food ever. We drive 30+ minutes each way about once a month to come here, and it's pretty much the only fast food place I'll go to anymore. Plenty of menu choices, including salads and even a wrap. Great rewards system with friendly employees too. The fries and sauce are amazing! read more

Today, I needed a last minute meal for a group of teens. Thank you chick-filet for the speedy delivery. Everything tasted fresh and good portions. They added extra sauce and napkins. And I just wish I knew before, that they have chicken noodlesoup... that taste homemade read more

I never have been to a chick fila so slow in the U.S. no sense of urgency. It's understandable that the drive thru is usually backed up but most chick-fil-a are quick and have adapted during Covid-19. But the inside how can you an line outside the door and think it's feasible to only have 1 person on the register......... read more

We went thru the drive thru and ordered our food. We were told to pull over in the parking lot and wait for our food. After 40 minutes of waiting and witnessing other cars leaving with food that had pulled in way after we did My husband went in and asked where our food was. He was told it wasn't ready We asked for a refund and left. I cannot give this actual location of a chick fil a a good rating I have never in my life experienced a fast food restaurant with such poor service. read more

My work keeps ordering very large orders from them they never seem irritated and they're always really understanding and nice about it. We really appreciate it thank you. read more

it's fine. want fast food but want to talk to actually nice staff and slightly less greasy food? here's your place. i mean, come on. it's a chick fil a in lacey. what did you expect? i only ever come through in the drive thru, but they give the outdoors staff these funny mini-shed things when it rains, so that's something. even when it's pouring, the staff is so sweet. read more

Was seriously rooting for this place ,especially since it happens to be a Veteran Owned restaurant. However, service today was full of mistakes. I used curbside pickup and unfortunately my order was incorrect and had some cold and missing items. While I can chuck up the mistakes as an off moment possibly due to the large number of orders being placed during the lunch rush. I made that decision to go inside to correct my order and surprisingly enough this seemed to be bothersome act. Eventually, I got my items, but the overall experience was not great.Again, rooting for this location to do well. However, odds of my family and I returning are extremely low. read more

Updating my review after 8 months from 3 stars to 2 stars. This place still has not gotten it together. Every time we go we are waiting 20+ mins for our food through drive thru (don't get me wrong, that's better than the 40+ mins it was, but this is CFA! Where's the speedy quick service all other CFAs strive for and succeed at?!) and on multiple occasions have received incorrect orders. Six months ago I asked 3 times if they had entered my order correctly and of course when I got the food (after being parked for 10 mins) the wrong biscuits were in the bag. Took another 10+ minutes to get that handled despite there being a quick resolution that they refused to go with. Took me over an hour to run out to get us a "quick" breakfast, and we live only 10 minutes away. Today I was running late and had not eaten so figured I'd try the location again and do curbside pickup through the app; apparently they're not doing curbside anymore even though the app lets you choose it- all but one of the space numbers were gone and the app told me to go through drive thru. 20 minutes later I finally had my food at 2:30 on a Monday, not even prime lunch time. If you want to get food here, be sure you have time to spare. This is not your average Chick-fil-A. Only reason I'm giving 2 stars is because the food is typically fresh and tastes as good as all other locations, and the staff is very friendly (not the owner, he's very rude). read more