The absolute best! The service is fantastic, the food is amazing, and the building is always clean. Everyone is so nice and I go all the time! Love it! read more

Althought the rating of this location is lower than when I first started patronizing there, my experience has always been good. I completed a mobile order using the app tonight and had to wait a bit during the evening rush but note:NO MATTER WHAT ANYONE REVIEWS ABOUT SLOW SERVICE, "slow" at Chick-fil A is faster than ANY OTHER fast food restaurant in this part of Louisiana. The only complaint I've had in three plus years at this location is not receiving all my sauces or napkins. BUT I check every bag before I depart so I'm usually good to go. No issues with tonight's grilled nuggets, superfood salad and small fry (balance). Thanks CFA team! read more

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Just had the worst, most racist service ever and all I order was a bag of ice. Never being acknowledge by a worker and While waiting alone in the pick up area for 5 mins 3 teen white girls join me in the area. immediately a worker by the name of Alexis asked them what was the name on their order then walked off never looked at me. I spoke up ask if she saw me. she then asked my name then said I don't see that order and walked off. Then another worker by the name of Miriam G. went over to the teens asked the name on their order. Never looked my way. I spoke up again. Finally I was bought a bag of ice filled 1/3 of the way. I made the MOD Akil Smith aware of what took place and ask for a complaint line number. He pointed at a pic on the wall and said get it off of there. There was no number there. Then he said you just make me aware of it and that's it there is no number. While asking for the complaint number Miriam G. screams out "baby I don't care" MOD Akil Smith said abso nothin. This experience has caused me embarrassment and made me extremely angry. read more

This is the chickfila we order from when we do get some. Overall, I've always had great experiences here. I havent had an order that was wrong. The only think thats happened is every now and then I won't get straws. A minor thing to complain about I know! The food is hot and when I did curbside pick up this past weekend, my order was ready within 5 mins. Granted there was only one other car at curbside. The employee was extremely nice and wore their mask properly which I was very thankful for! read more

Pretty awful customer service. Worst chick fil a experience I have had. They were out of all salads, wraps, Mac and cheese and side salads. Upon ordering chicken nuggets, I asked for the avocado lime ranch dressing and was told that I was "not allowed" to get that dressing without ordering a salad... even though that is the only dipping sauce I ever get at any other chick fil a, with fries, chicken nuggets, sandwiches, wraps, and have NEVER been told that I wasn't "allowed" to get that sauce. The kale side was very little kale - more like a bowl of the dressing (I get this side at other chick fil a's and it is very different). The worker taking the order was not attentive resulting in my family member having to repeat the order multiple times. read more

So I don't eat chicken, HOWEVER, I visited this new-to-me location with a friend because this was her dining pleasure. The drive thru line was long, as I've seen not only this time, but times in the past; (IT'S WORTH MENTIONING, IT WAS SUPER DUPER COLD & FOLKS PROBABLY WANTED TO STAY IN THEIR WARM, COZY CARS), so my friend went indoors for a quick transaction. And when I say quick, I mean QUICK, LIGHTNING FAST, BACK IN LESS THAN A FLASH; while the drive thru line was moving, slow but steady. When she returned to the vehicle, I was pleased at the smell, the cost of her meal, me not eating chicken & how price efficient her food was. I reassured her that I was anti-chicken, but I was impressed with the cost, the swift service & the friendly cashiers that she spoke of. Although there are no dreams of chicken eating in my near future, I had to comment on the always present friendly service, price points & swift walk-in transaction that I witnessed. Keep up the Good Work C-F-A (that's my homemade abbreviation); you're get As across the board. read more

I would give 5 stars because this place is absolutely amazing! However, this one employee is so rude. The last two times I've been here I've over heard her be rude towards two different people. The first incident was a guy here for his interview, he asked her a question and she responded with an attitude. Walked away rolling her eyes. & the next incident was with an employee (special needs) must've asked her a question about the uniform & she loudly responded with an attitude which caught my attention. Other than that this place is great. read more

I saw a bunch of bad reviews for this location but experienced nothing like that. I was staying at the doubletree right down the road and was actually able to check in from my hotel room for my carry out order. I walk in the store. Within 10 seconds someone brought me my food. Order was 100% correct and I was on my way. Food was as good as you'd expect from a Chick Fil A anywhere. No complaints here. If you want your Chick Fil A give it a shot. read more

Horrible absolutely horrible service at this Chick-fil-A! With the amount of people they have working behind the counter, you shouldn't have to wait 10 minutes for your order!!!! And the best part about it is they don't care they don't care they do it to piss you off that's the most mind-boggling thing about the whole thing!!! read more

I've never really been a Chick-fil-A fan, but they gave out a "free sandwich" card to coincide with the Grand Opening to all of the kids at my daughter's school. Thus, we ended up there, and I was pleasantly surprised. It was busy, but the employees were friendly, quick, and the food was pretty good. Also, the kids play area was actually clean! Given the general unhealthiness of fast food, I'm kind of glad there is somewhere I can get grilled nuggets & a bowl of kale for those ballet/cheerleading nights that I just don't have time to cook real food. ....and the waffle fries are pretty fabulous if I'm having a cheat day! All in all, a good experience! read more

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This is the worst chick Fil-a I have ever been too.. they have two sides ... one moves like 5 times faster than the other side, then we get to window and they tell us to pull up ... 5 other cars already up front waiting for their food, cars behind us ... getting food ... what a cluster ... finally some kid brings our shakes out ... why have a drive thru if you can't fulfill the orders in sequence... never waited 20 minutes for a shake! We have had issues every time at this location! read more

I'm used to chick fil A out west.. This location looking like they are all mourning someone's death. Sombre and unhelpful pretty much the opposite of what chick fil a is most other places. Borderline rude staff trying to make people feel uncomfortable while waiting for an order. A complete joke of a restaurant read more

If I can give this Chic-Fa-La 0 stars I would . They are not good at all. Waited 2 HOURS for my delivery order. That is ridiculous. They make Chic-fa-la look bad as a whole. Please, don't do a third party delivery app to this chic-fa-la. read more

I went there and ordered an 8 piece nugget combo upsized to large. It took 30 minutes to get my curbside delivery. My fries were cold and HALF were missing from the size large container and not at the bottom of the bag. I've called the Chick-fil-A cares 8 times in the last 3.5 weeks. They have taken down my complaint and forwarded it to the owner operator. He has yet to contact me back even to apologize and offer a free combo for that garbage. My wife and I used to get Chick-fil-A once a week, but until my situation is made right we will be boycotting ALL Chick-fil-A's since corporate refuses to step in and only refers it to the local store operator. read more

This spot is the worst Chick-fil-a i have been to. Service is not the Culture of the business I did a Mobile Order and got my text waited 25 mins after my text the forgot my drink and had to wait and additional 15 mins .I call to see if the forgot me and the lady said they would be right out still to no avail i had to go inside and get my drink still to wait 8 mins ..I think this Chick-fil a is the worst in the company ..They need to closed this location and retrain the leads on the aspect of the chick fil a culture. .Portion size of my Kale salad was less the standard i don't know if they ran out or was in a rush ...the manager looked overwhelm... I hope this isn't where the chain is going read more

Chick-fil-A - Kale was under portion and over dressed .....Worst location - Fast Food Near Me - Kenner, Louisiana

Tell Grace to stop touching her hair and face while working in the drive thru window. She also didn't have any gloves on along with a number of her other coworkers. Extremely unsanitary especially in this climate. read more

Terrible terrible service!!! The servers neglected us to start with, missed an item and refused to let us reorder, gave us the wrong burger, and gave us the side eyes when we reminded them not to put ice in our drink. What a "fantastic" way to treat customers. read more

I work around the corner from here so I pop in here pretty regularly. The staff is super nice and friendly. For a newer location they are well trained and work together well. The food is always consistent. Use the app for free stuff! read more

Chick-fil-a is usually my go-to fast food restaurant. I frequently visit the Kenner, Louisiana location. My last few visits have been anything but the Chick-fil-a I have grown to love. I stopped in this morning, ordered a 12 piece nugget with a medium fruit cup and sauce I did not receive. The fruit cup apples, we're not fresh. I made a second trip this evening ordered a large macaroni and cheese and eight count nugget entree only to receive five whole nuggets and some crumb pieces. I'm am very disappointed with the quality of the food and the service. I refrigerated the fruit and returned it this evening to show them the condition of the fruit; the cashier asked did I call them this morning to notify them of the issue. I responded, did not because time did not permit me too. She was hesitant about replacing the fruit, even with my receipt. I prefer the grilled nuggets however the quality and size of the nuggets are not worth the price. You pay more and receive less. They take 1 grilled chicken breast and attempt to make 12 nuggets from one patty. Clearly you can probably get 8 nice size nuggets but it is impossible to get 12 fairly sized nuggets. I know nuggets vary inside, however it about the quality of food and the level of service. read more

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My family and I have been to this Chick-Fil-A plenty of times before! I understand that business needs to be handled in whatever the best and professional way possible. Unfortunately, this Chick-Fil-A location, Kenner LA, corner of Veterans, does not have good representation. My food should be hot and fresh at all times when I leave from their facility, whether I spend $5.00 or $50.00, in which case I spend $50.00 being that we are a family of four. Unacceptable to be cold, old, not even fully fried nuggets, weak sweet tea, overly salty fries that are COLD and has been sitting there under a "light" in which I guess makes the cooks feel as if this is going to keep the food WARM. This is ridiculous. The wait for your food is 10 minutes always at night. The wait isn't the MAIN PRROBLEM. The Main Problem is very simple and unacceptable and makes me wonder who Mangement is, and where is Managment. This is the first time which makes this crazier. Why is the food not fresh at night. Night, 5pm-closing. I don't need to spend $45-50 every time for my dinner and have my food cold. read more

THIS HAS TO BE THE WORST CHICK-FIL-A ON THE PLANET! Sounds like an oxymoron right?! Like how could a chick-fil-a possibly be this bad!!? There is SOMETHING WRONG EVERY T I ME! Whether it be missing items, poor quality, or long wait times.... this location never ceases to disappoint! The ONLY thing they seem to get right is the niceness of the employees! This most recent experience included "thrown together" Cobb salads! *PICTURES INCLUDED* one salad was significantly lighter than the rest! One isn't supposed to have egg in it yet they ALLL have eggs in them! And they ALL look as though they were knocked ON THE FLOOR and QUICKLY THROWN BACK TOGETHER & SHOVED OUT the drive thru window! As long as it took to receive the salads I wouldn't be surprised if this happened and they contemplated making new salads before realizing it wasn't their problem! Previously my sandwich was cold and the bun was stale, I called and no one ever got back with me! I knew I should have never returned after talking a hiatus from this location due to the fact I got FOOD POISONING from MOLDY EGGS in my salad! Once again *PICTURES INCLUDED!* They attempted to blame the coloring on bleu cheese which allegedly sits next to the eggs.... even if that was the case, it's still CROSS CONTAMINATION ! YALL CAN DECIDE THOUGH read more

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So so so impressed with this chick fil a! Awesome customer service, never an attitude and always get my food right! I was pulling up and they had the workers there taking orders outside on both sides! Yes, there were many cars in the drive through and it was like 95 degrees outside but WOW! Now that is customer service. They want us to get in and out and that's exactly how I like it. I did wait about 7 minutes in the line but because they were outside taking my order I was fine with it! Keep it up! You guys will have a customer for life!!!! Contemplating writing the manager because of this :)) read more

Very laughable and frustrating at the same time...ordered 12 chicken nuggets, paid for 12 chicken nuggets, received four chicken strips... what's laughable is that they had ppl outside taking the orders, as the employee stated "for order accuracy"! Absolutely ridiculous. Lesson learned... I will never drive off without first conducting an accuracy check myself... read more

Chick-fil-A - Fast Food Near Me - Kenner, Louisiana

omg I had a bad experience like I've never had at chick fill a, I always buy at this restaurant at least once a week but today it was horrible. I left my job at 2:30 I got to the line at 2:45 the car in the next line arrived at the same time with me but only he was able to place his order in less than 3 minutes I was left standing in line since there were 3 cars in front of me and the young lady (employee) was having a nice chat with the client when she finished the conversation she came to the other young lady who was standing there (another employee) she passed by my car but she ignored me and went to talk with her, I waited a while to see that she will back to me but I lowered my window and spoke to the monitor, the girls replied that I had to place the order with them, so I told them ok, I need to place my order, I'm late, and she replied, "well you have to wait because we are changing shifts". it was 3 o'clock (ok I understand that) I waited while she slowly put on her Neón vest and fixed the walkie-talkie in her shorts, she slowly walked towards me after 5 minutes of making me wait when she got to my car she asked me my name while I tried to see her name on her pin, and I asked can I have your name?and she sarcastically repeated what is the name of the order, at that moment I was already upset. I got out of the line, parked and went inside to look for the "manager" when I came in the young lady was already giving her version to her manager, another young lady about 20 years old , and I said hello I want to talk to you and I told her (the manager )what happened to what she told me without apologizing and with an annoyed tone that the young lady was within her rights not to give me her name (so why do they use pins with names) and I she emphasized that she was changing shifts and you had to wait. OK, I lined up inside the restaurant in the middle of chaos with a bunch of young guys leaving work and preparing their own meals, laughing and yelling at each other, there were literally about 20 guys behind the counter my level of tolerance was at the limit but I stayed calm, I placed my order my order included two extra Mac and cheese medium, and the young lady charged me for fruit I told her that I did not want fruit that was mac and cheese and she had to wait for the key to change it, finally She placed my order and I pay, I stepped aside thinking that she didn't ask me if my order was to go or not, nor did she ask me my name, when I heard another young lady with a tray of food looking for the owner and I told her I think that it's mine but there was only one mac and cheese that I ordered 2 and she told me She only charge you 1 but you can pay the other one to give it to you and I told her "to PAY when from the beginning I told her that I need 2, there were two and she made a mistake putting fruit cups" So I asked for the manager again and I explained to her and that they hadn't given me the sauce either, she went to get the cup of mac and cheese and sauces she put it in a bag and gave it to me without apologizing. I understand that it was a change of schedule but they should train their employees better, starting from the manager and if they have to eating after their shift, at least respect the customers and do it in an orderly manner, it was definitely not my day but they also took care of make it worse with NO costumer service at all read more

Clean location with updated furnishings. Fast friendly service as usual. Wish they had more low carb menus choices. Funny they still have their Mardi Gras decorations up now that it's officially two weeks into lent. That's Nola for ya! read more

They wouldn't give me avocado lime ranch! I've never had this issue they usually just give it me occasionally they change me for it which is fine. I'm happy to pay for it, that stuff is magical. This time she flat out refused, I told her I'd pay for it, but nope wouldn't do it. read more

Finally a closer location!! However, just left the drive thru and had to listen to the girls inside working the window fussing at each other. "I will clock out and leave here now the way I'm feeling!". Ummm, this is not McDonalds! Please do not tolerate this from your employees. Update 12/16/16 Absolutely the worse location here in Nola area! We went inside because the drive-thru was not moving. After sitting and watching cars leave, we went in. We ordered at 7:40pm and received our food around 8:20. Our fries were cold, we were missing grilled chicken from the 30ct and we had to ask for our shake. As we sat there watching the slow motion employees working in absolute filth...one lady waiting turned to me and said "They all move so slow it's putting me to sleep."! I have never seen a Chick Fil A like this. We would rather drive to a location further away than to deal with this agin!! I'm not sure who owns this location but they need to clean house! The management moves just as slow as the regular staff! This location is giving them a bad name! Just another fast food joint. read more

So maybe this place was only awesome because we didn't go during a peak time. I'll update after we go again. We went around 3 on weekday. We just went in to get a to go order because we were on our way to the park. The staff was super friendly and the food was fast and delicious. The staff was nice to the kiddos, patient while they tried to order for themselves and awesome when I thought I lost my keys. I asked one girl if she had seen any keys and suddenly I had four employees offering to look places and making suggestions. They were understanding when they ended up being in a weird pocket in my purse. ( face plan. Story of my life) The food was ready so fast that I turned around to get napkins after ordering and they called me name with the food ready. The food was hot and delicious! You seriously have to try the grilled nuggets and superfood side. The kids meal toy was actually something useful too. It was fun cards with games the kids played in the car! So much better than some plastic gadget that'll get left around the house for me to step on! read more

Chick-fil-A is known for their polite and speedy service, but not this one. Workers seem to have no idea what they're doing. Waited 25+ minutes for my salad and they got it wrong, so I had to wait another 5 minutes for them to get it right. I live maybe five minutes away, but I rather take that 15 minute drive to a different location. read more

Horrible service the workers would rather stand around in a group laughing and talking holding their iPads than wait on customers then when they finally decide to wait on you they get your order wrong. read more

Everything was going smoothly until I got to the window where they're supposed to hand me my food. They had me pull up around the corner because it wasn't quite ready yet and they wanted to get the line moving, so that's fine. I get it. But please tell me why the cars waiting behind me all got their food before I did (bigger bags/orders), and I'm still waiting for my food now going on 25+ minutes...I'm usually not a "Karen" but this is a bit frustrating. I just ordered one deluxe sandwich and French fries so it shouldn't be taking that long. So here I am still waiting...a bit disappointed because it's usually much better service here. read more

For each of the Chik-fil-A's I've been to, this one is no different. Great service, polite staff, and every attempt to get your order quick and right. I will wait extra time here than go to any McD's or the other drag fast food places where the employees do not care. This place is the best!!! read more

Not sure why this place has such poor reviews. A regular Chick-fil-A on the outside, but on the inside, it's so much more. Clean restrooms with toilet paper, unlike their neighbor, Dunkin' Donuts. No employees cursing and complaining about how stupid their customers are, again unlike their neighbor Dunkin Donuts. Everyone here is super nice and welcoming and HAPPY to serve their customers. My food was hot and delicious as we have all come to expect from Chick-fil-A. Also the WiFi is great. Neighborhood Dunkin'... take notes. read more

I'm not here to sugar coat a damn thing. This specific location was very adamant about not giving me salad dressing packs that I was gladly willing to pay for by the way just because I didn't order a salad. Okay, I really like your salad dressing formula. Big deal. Y'all act like it's a crime to sell it to me without me buying a goddam salad. The location in Hammond GIVES me free packs of salad dressing all the time even when I don't order salads. So something is clearly wrong here and you will be reported to corporate, straight up. Stop playing with me. I should give y'all zero stars for that and you're lucky that I can't. read more

The Kenner location used to be the best in the area as far as speed and attentiveness of the employees. It has tremendously changed since the day it has opened. Employees are lazy and could care less about helping a customer. Definitely not the Chick-Fil-A we used to brag about. read more

VERY DISAPPOINTED!!! As I am a huge Chick fan!! This particular location in Kenner needs plenty of work. No one should sit in a fast food drive through line for 20 minutes!! Unacceptable! Please take a page from the veterans store's playbook, they really know how to move the line. With all that said the staff was very pleasant though. read more

Yes, I'm giving a chick fil a 5 stars. Why? Because I've been to all the chick fil a's in the area and this is the most consistent one out of all of them. They keep the line moving. They get your order right. (Except this one time and they were so apologetic for it). They consistently give you fresh food for a good price. They DGAF how many sauces you want with your nuggets. Try doing that at McDonald's and they act like they gonna have to file chapter 11 because you dared to ask them for 3 sauces with a 10 piece. They are NICE. They say "welcome to chick fil a" and MY PLEASURE every time you say thank you. They refill your drink if you dine in. The interior is always clean. This includes the bathroom. They are on their game. All. The. Time. The drive thru moves very fast and efficient with the double lines. Pro tip: when it's December, buy the cow calendar. It pays for itself month 1. You're welcome. Lastly, for all the national chain haters out there...I work at a school and they hook us up with coupons and donations. I appreciate any company who supports the community they operate it. They are a welcomed addition to Kenner. read more

First bad experience with this chick fil a. Upon arrival I order our meal and milk shake. Asking if I could get the milk shake before we leave. We waited in line, gave my ticket to the cashier to show the purchase of the milk shake. My daughter was getting inpatient. I continued to wait 10 minutes and informed 2 different employees that I was waiting for a milk shake. I decided to leave with out the milk shake because my daughter got fussy and didn't want to be disruptive to other customers. read more

My addiction. Can't help but drive through at least once a week. Love they offer grilled low calorie nuggets. Side salad as fry alternative. The freshest unsweet tea around. Drive through is often full however there is usually order takers outside to speed up the process. Have visited when the wait was longer than usual and was given a gift card for free nuggets. Employees are always pleasant and courteous. The price is a bit more than other fast food however the healthy options, quality food and exceptional customer service outweighs the added cost. read more

One and done! I ordered a "half and half." Got to the window and the guy said, "Arnold Palmer?" Me: Yes, thank you! I pulled off, sipped my drink and almost spit it out! He gave me an unsweetened ice tea! How can you get my drink wrong? Arnold Palmer is your thing! One and done! read more